One of the worst experiences I've had with any vendor in my 25 years in Ithaca. Went in and spent a…read morehalf hour getting advice from Susan on choice of wall tiles for partial kitchen remodel and was advised on selecting particular tile. Susan also advised me to first wait for them to order a sample tile before I placed my order and advised me that the sample should be in in a few weeks. Two months later, when I had heard nothing back, called in. After finally getting past their terrible voicemail system that constantly told me it had not yet been set up so no messages could be left, I finally spoke with salesperson who told me Susan would get back to me in a few days. Two weeks later, still no call back, left both a voicemail message and sent email to Susan's attention. Now one month after that, still no call back, no reply to the email... nothing. What a huge waste of my time and a needless delay of two months for no reason whatsoever. Fortunately, I wrote down the tile manufacturer's name and was able to finally contact the manufacturer directly to proceed with my order.

My total kitchen remodel is completed! But it would not be as beautiful as it is without the…read moreassistance of this wonderful staff! Cindi found me just the perfect slab of soapstone for my countertops and Susan found just the brick floors I was looking for. The entire process was very easy and Cindi kept me updated constantly about the timing of the shipping and installation..they even stored it there until I was ready. Steven and Jacob didn't an amazing job on the countertop installation and even sealed the stone before they left. Cindi reached out the next day to check in. I'm not sure about the crappy reviews other people left..but this is the second time I've bought from them and I've been beyond happy with this store. Thank you so much to the wonderful team from All Stone and Tile..you're the best!

Very Helpful & Professional, worked on an old tool chest, made keys from a broken key, then…read moreassisted with getting the chest to open, as there had also been some rusting. Great team.

Very professional, prompt, and courteous service. I moved into a new house and needed some locks…read morechanged. Ohn came out and made them all the same. He really knows his stuff and gave me a recommendation for a more secure lock than most of the mainstream offerings. If you get locked out, need new locks, or just want to make your home more secure, give Ace a call. They will treat you right.

Just finished a project with granite countertops and a ledger stone fireplace and went here the…read morefirst time this time. Got a great price and they did a great job with everything, it looks wonderful.

From the owner: We Specialize in Ceramic,Tile, Granite, Marble, Quartzite, Engineered Materials Counter tops,…read moreKitchen & Bath Remodeling

These folks are fantastic! They were kind, gracious, professional, and the end product of a tiled…read moreand carpeted hall entry, is stunning! They were so kind and helpful through all my changes of plan, I couldn't have asked for better support -and very reasonably priced!

We did a major remodel at my home and worked with Osborne on the flooring for 3 bedrooms, 4…read moreclosets, living room, dining room and kitchen. Working with them to pick out flooring was a breeze - the staff was so kind and helpful in store. When we ran into a snag due to a manufacturer's error - *not* the store's - the staff went above and beyond to help us find additional flooring to meet our rather tight deadline. The installation took 4 days with two guys at my home, working around 5 other contractors, kids doing school remotely and 2 cats. They were good natured, flexible and a lot of fun to work with during all the chaos. Most importantly their work is immaculate and I couldn't be happier with the end result! Osborne has customers for life now!

Demands payment and makes threats in less than 24 hours of completing the job, even though he…read moreaccepted a WO stating we are Net 30 company. But failed to read the WO and actual terms of the agreement. Then chooses to argue, yell, and use inappropriate language as a professional. Will not do business again in the future with him!

From the owner: We do free local estimates for, residing residential. We handle all aspects of home repair, from…read morethe ground up. Give us a call for a quote we also do water damage painting plumbing and electrical. Also emergency repairs 24 hours a day

Dunk & Bright Furniture has truly made my day. I purchased a new couch at an extremely great price…read morewhich was needed badly. Kyle handled my sale & he was great & knowledgeable. Today my couch was delivered on time by Jordan B. & Gilbert F. in such a great manner. They were kind, efficient & placed the couch perfectly in the room. I am very impressed with Dunk & Bright & letting all family & friends know about this. Many thanks!!!!!

There isn't a rating low enough to apply. Had to give one…read morestar to continue with this review. We purchased a Flex Steel Power Recliner 3 1/2 years ago. Now I don't know about anyone else, but Id expect a "leather" recliner to last more than 3 1/2 years but not he case with ours. Within the first year the "leather" started peeling/breaking down and of course it was all due to consumer care according to Flex Steel but since it was within the 1st year of purchased it was repaired (not replaced) with new sections of material. About 5 months ago, the same thing started happening on the left side arm rest only much worse but this time because it was out of warranty, Flex Steel nor Dunk & Bright would not repair, replace or return for full credit. Through all this we discovered our "real" leather recliner is "bonded" leather. BIG difference and something that should have been brought to our attention at time of purchase. Now you may think its asking for a lot after 3 1/2 years to have this addressed with full coverage costs but honestly, do these two companies expect a customer to drop over $2,000.00 on a piece of furniture only to have the covering start breaking down after 3 1/2 years? I thought i was dealing with reputable companies but guess not. And as far as consumer care goes (our care), we purchased about 15 years ago an Ekrons Stressless "real" leather recliner and about 7 years ago a Natuzzi "real" leather recliner. To date absolutely NO issues or signs wear. Guess that's what happens when you purchase quality furniture from reputable companies. Never again Dunk & Bright or Flex Stee.