Well, let me tell you that I have used this company three times in the last year. Needles to say I am the worst when it comes to loosing keys or locking them in my car. Yesterday I called them to come and unlock my door and make a new key because yes I lost my keys again. It was my 26 year old GMC cargo van. Well they got the door unlocked in no time.....But trying to make the ignition key was another story. After two plus hours and six or seven tries I told them to stop I would have it towed to the GMC dealer. The best part of a good company I handed the tech my credit card and he said I can't charge you because I could not fix your problem. WOW !!!!!! NOT MANY companies have the work ethics today. Mike D. read more

I've bought a safe from them, and I've also had them make probably a dozen keys for me over the years (mostly vehicle and padlock keys). They've always been great to work with. read more

Have you ever felt touched by an angel? That's how I felt today when Lucas arrived at my home to rekey four of my doors. He was a knowledgable, caring, expert. He went out of his way to help me. He was considerate, quick and thorough. I'm very grateful for Lucas. I felt blessed, safe and cared for. I'm very thankful to him and Alpine. read more

Very professional. Good prices. Had to come out 2 separate times for same issue, not their fault

they don't answer their phone if it's after hours their supposed to be 24 hrs. Been using them lately

Amazing local company who serves the community well. Thank you for helping my wife get back in the house. The young lady who helped was wonderful. read more

I needed to replace a key fob for my 2022 Honda Ridgeline. After a few hours of digging through Yelp reviews and other sources, I chose Alpine Lock & Key--and I'm so glad I did. I stopped by on 7/11/2025. (I'm including the date in hopes that someone there can help me remember the awesome technician's name--I forgot it. Again.) He was professional, friendly, and made the whole process easy. I brought in a pair of blank fobs that I bought on Amazon after a failed attempt with another locksmith. Honestly, I was smiling after spending only a few minutes in the shop. The customer service took me back to the good old days--when people were genuinely helpful, efficient, and seemed happy to be doing their job. Within 40 minutes, I had two working copies of my fob and key. And the best part? The total cost for cutting and programming two sets was a fraction of what the Honda dealership or even Costco's Car Keys Express wanted to charge. Bottom line: I'd recommend Alpine Lock & Key to all my friends and neighbors without hesitation. Stellar service, fair pricing, and good vibes all around. Jerry C. read more

This is my update for Alpine Lock and Key after 13 years They are STILL the only locksmith I use for personal and business. They are STILL courteous, friendly, and prompt. They have a store now on Ryland, which is convenient, and they have all kinds of safes and security products. I can't recommend them enough. read more

I stopped in with a mystery of the day. I have a jewelry box from 1979 that was locked, and of course I could not find the key. I wanted to give this to my granddaughter to hold all her pretties, as she calls them. They took the time to try several different key combinations, even grinding one down, to find one that would do the trick and open my jewelry box. The entire time they remained positive, helpful, and they finally opened! And to my delight, they didn't even charge me for their time or the key. This is why we have used them before to replace our car door openers and make replacement keys. Thank you, Alpine Lock and Key for a successful mystery solved and for me a very satisfied customer. read more

Came into their shop today with my camper. I lost my keys and they were able to unlock the camper and replaced the whole lock assembly for less than making new keys. Being an out of towner, they could have taken advantage of me but they didn't. The whole staff was friendly and the 2 young men that helped me were great. I would definitely recommend their services. read more

Needed additional key fob/remote for our 2022 Hyundai Elantra. Alpine had what I needed in stock (Hyundai dealer did not), saved us over $600 compared to what Hyundai dealer quoted, and had me out the door in about 15 minutes. Great service and explanation from staff on the process. Highly recommend! read more

I did a yelp request for an extra key for a 2015 Ford fiesta. They took a few hours to respond. And their price was almost 3 times as much as one of the competitors. We had the key cut and programmed long before this company even responded. read more

I called at 5:30 am on 1/26/26 and got some man on the phone who was not friendly. Granted, it was 5:30am but it's their job to help people 24 hours a day 365 days a year. I wouldn't like having to be on call either but again, that's their job. He told us that if we could wait till 9am it would cost less so thats what we chose to do. So when we called at 9am, we called their competitor instead. If you want to be craby with people then that's the chance you take. You lost a customer. read more

This business is wonderful. I brought in an odd key from an old cabinet to copy. The gentleman who helped me made a copy of the key, but did not charge me as there was a chance it wouldn't work. Such honesty and integrity. I am recommending them to everyone who needs a locksmith. read more

Where to begin. I have used Alpine lock for well over 20 years in the automotive industry. From helping us out with difficult programmingc to re-key the building when personnel changes happen, they're always polite, professional, and prompt. If you were looking for a reliable locksmith with lots of experience, look no further than these guys. I have been at different shops and I've always seen the same level of quality service. read more

I called to see if the company could help with an old patio door that wouldn't lock properly. Marcie, the receptionist talked to the technicians and let me know they could work on it. The company was great about letting me know when the technician would be here. When Don arrived he was knowledgeable, professional and friendly. Definitely a first rate company with great staff. read more

Fantastic experience. I needed to rekey my house and Alpine was recommended by my realtor. I submitted the online appointment request and they called back within minutes. They gave me a window 30 minutes to 90 minutes in the future. Arrived on time, done quickly, and no surprises with price. Paid with a credit card on completion. read more

We highly recommend Alpine Lock and Key. Our sliding door has never locked or had a key entry. We needed to fix this as we plan to rent our downstairs living area. I called multiple locksmiths who stated they could not help us and sliders are not good entry doors. I almost gave up and decided to spend 1000's to replace the door. Alpine saved the day! They installed keyed entry for the slider and charge was reasonable. James and Doug were professional and efficient. 5 plus stars for Alpine Lock. read more

About a year ago my patio door handle started sagging. I talked to Andersen Door company and they sent a part to fix it. I replaced the old part with the new and the door worked great for about a year. Recently it stopped working altogether. This time it was beyond my ability to fix. I called Alpine Lock and Key and the woman who answered the phone was very helpful and professional. She asked for pictures, which I sent, and after she showed them to the workers she called me back and said it was something they could fix. Don showed up the next day and clearly knew how to work on my door. He quickly diagnosed the problem and showed me the broken piece. He is scheduled to return when the replacement part arrives. read more

I was In a bind. Called this company to see if they could change the keys on a house that I had closed escrow on. They said somebody would be able to come between 3-4:30. Don Dory called about 4 pm, came and changed the locks. He was great!! He gave me suggestions nobody had ever suggested. I have used this company before and I again am VERY satisfied and would highly recommend Don Dory or The owner James. Both have given me excellent service read more

Bought a 2023 Honda Ridgeline from CarMax but I was surprised they sold it to me with only one key fob! After pricing the cost of a 2nd key fob from Honda, (around $500) I checked with Alpine Lock & Key. They didn't have it in stock, but they ordered the blanks and I got the new one within a week. At a FRACTION of what Honda wanted. Including programming. Kudos to Alpine Key and Lock! read more

I've been to this place on and off throughout the years. For the most part, the experience was good. I went here last week to get a key copy for my motorcycle. The wait was kind of long and no one really acknowledged me while I was standing there. However, I could see that they were busy. After a few minutes, a lady asked if she could help me. I told her what I needed and she went back making a key copy. She came back after a few minutes and told me to try the key out on my motorcycle. My bike wasn't there at the time. She said if it fits, come back and pay for it. If it doesn't fit, come back and they'll try to make another one. So I went home and tried it on the bike. It fit! I went back the next week and paid for the key. I thought it was nice that she spent the time on making the key and not taking payment up front. There was no way I was going to skip out on a payment for their kindness. I'll be bringing my locksmith needs to them from now on. One side note. The parking is kind of a pain to get out of. You have to back out of a busy street to get out. read more

I came in here because my newly purchased 2021 GMC Sierra was having issues with not having a second fob and giving me a code for "service anti theft system". The dealership wanted over $800 to buy and program two new fobs. This place did it for under $200 and the fobs were OEM (with the GMC logo and everything). Would highly recommend this place. They will have my business for years to come. read more

These guys still rock with great customer service. Brought a toyota key case in to get a car key cut. Took less than a minute with no charge since I brought my own key. A Toyota dealer wanted $350 to cut key. I bought the case online and Alpine saved my keester and my pocketbook! Thank you Alpine! read more

They were very courteous and efficient. Their prices were reasonable as well. Their location was easy to find. read more

Great customer service. Had my keys done quickly. I would definitely use them again.

These guys are the best. Prices are reasonable and if there is anyway to help you they will. Great experience. I only use these guys for any locks or keys read more

Was on time, professional and took his time making sure my locks were changed and in working order before he left. Highly recommend.

I recently bought a car and the aftermarket key fob it came with only worked sometimes, after searching everywhere online I came across Alpine Lock and Key. It only took less than 30 minutes and they programmed and cut a new key for me. They guy was very nice, honest, answered my questions. This locksmith shop knows what customer service truly is. The shop was very clean. The price was so much cheaper than every other shop, cheaper than online stores. The total for programming and cutting the key was only $104, just amazing. Most places want more than double what i paid. I am thankful I found Alpine Lock and Key. read more

My experience with the technician at Alpine Lock and Key in Reno was exceptional. Lucas was very professional. I had a problem with a key fob for my lexus. This was not a typical problem. But Lucas pushed through and fixed my problem with my fob and I got a backup fob. This team was very professional, I could not be more satisfied with Alpine Lock and Key. It's not any fun dealing with these kind of problems, but if you have to, I would recommend Alpine Lock and Key. Ask for Lucas and or Ty. read more

Could not be happier with these guys, every encounter I had with them was pleasant and helpful. I called and asked questions and the person I spoke to went out of his way to find some info for me. When I brought my car down there I needed to have a proximity key programmed, and they did it quickly and for a great price (a fraction of what the dealership was trying to charge me). I highly recommend them! read more

Gabriel was incredibly quick and wonderful. My daughter was stuck in the car, and he responded swiftly and effectively. He was also very polite. I am beyond grateful for Gabriel at Alpine Lock and Key. read more

To Alpine Lock and Key, Inc. and its potential customers; During a camping trip in a desolate part of Nevada, North of Reno, I was hiking and lost the keys to my 2020 Ford truck. Worse, I had no phone reception. I was very fortunate to catch a ride to the small town of Gerlach, where I was able to contact the Ford dealership around Reno and basically, they said we simply can't help you unless you had the car towed to them! The people at Ford were not only helpless but almost rude. Then a breath of fresh air; I got the phone number for a place called Alpine Lock and Key. I was in a really Tough spot. My car was in a remote area 1/2 hour away from Gerlach, Plus I was 1 1/2 hours away from Reno. With a little encouragement, I was able to get an incredibly nice young man Gabriel, to drive all the way to pick me up and then another 1/2 hour drive to make the key for my car. Because I messed up and gave him the wrong specifics of my truck he brought the wrong key fob BUT!, with his skill set he was able to make it work and got me to Reno safe and sound. The next morning I went to visit the store and they perfectly matched my truck and key. These people are terriffic and virtually saved my life! FINALLY, Don't Wast Your Time going anywhere but ALPINE LOCK AND KEY! They have several great people who will do everything they can to help.......Successfully! John P. Rademacher read more

Just had to get a replacement key fob and have it programmed for my car. The people at Alpine did an amazing job, fast helpful and very courteous!!! Thank you Alpine Lock and Key for making my life much, much easier!!! read more

The service front this company was nothing short of stellar. From the first phone call to arrange the delivery of my safe to the actual installation the team did an amazing job. Gabe, John and Douglas worked together like a well oiled machine to get the safe in the house and did it without touching one wall or piece of furniture. Great job. read more

We had the best experience with Alpine lock and key in Reno. Shawn assisted us with 2 safes. His knowledge was outstanding and he was very helpful. On top of that, we were able to get 1 safe delivered the next day and the 2nd safe delivered the week after. They had great communication, AMAZING customer service, and their delivery guys were AWESOME. We can't say enough about them, and we highly recommend them. If you are looking for a place to purchase a safe, please check them out, you will not be disappointed. Shane and Val from Placerville read more

Use alpine locks often and the way Jessica or Jackie answered the phone Friday morning, worst customer service I have ever received. Like I'm baffled she kept grunting and being so rude I just asked can I ask for one more thing she goes "ugh what else do you need" like you know what never mind. Don't know if she's not a morning person but wow did not need that attitude on-top of a key being broken and needing help to get it fixed. But other than that I alway get great service from the key service guys. read more

We called Alpine Lock and Key to rekey all our outside doors to have the same key and install new door hardware on our exterior door from the garage. Dylan was our Professional Locksmith and did a great job in a short amount of time. We would definitely recommend this company. Straight forward and true to quote. read more

Hands down the best lock and key company I've ever had the pleasure to work with. And it took me a while to find them, lots of ups and downs. For example, I once used a hired one of their competitors to do some work, and the whole time, the locksmith that was in my home was telling about how he learned this trade... In prison. The wife said "be open minded, there is such thing as reform. (To which I agree, however) or home was broken into 5 weeks later and there was no sign of forced entry. I then had to re-key Soni called Alpine, and a nice young man arrived, did a bang up job and if he was ever in prison, you wouldn't know. I was so comfortable with him in my home, my wife offered him a snack and a few minutes to take a break. (Dear Alpine, if he wasn't actually allowed to accept a treat and chat for 5 minutes, disregard this section of the review.) Anyhow, about 2 months later we were in need of access control at my office and they were my first call. We've been doing business exclusively with them for years now. Sorry it took me so long to leave a review, I just saw the link on your webpage and it reminded me. I would recommend this company for any of your related needs. read more

Just had a Liberty safe delivered and installed by Alpine Lock and Key of Reno. Super-friendly, courteous and professional at every stage. Highly recommended. read more