Not friendly or helpful. I phoned to ask about resizing a sterling silver ring. It's too big for me…read moreand needs to come down from an 8 to a 7. He asked if it had a stone and I said yes, a citrine. He said he couldn't do it. He did not explain why and the abruptness of his tone made me afraid to ask, though it would've been good to know. I asked if he could recommend someone else who could do the job. He said "No". That's it -- just "No". I was taken aback, so I said thank you and hung up. I had high hopes after reading the positive reviews. I've been looking for a good jewelry repair person, and could have brought him a lot of future business. Clearly, he's not the one.

so very helpful, patient and such an enjoyable experience! the selection is out of this world with…read moreunique beautiful pieces. can not wait to come back and start a new wish list!!

Shocked to read a bad review. Excellent staff and excellent service! Beautiful jewlery!read more

excellent services nice stones and diamonds . amazing store…read moregreat selection and valuable Jewellery very professional Alan and micheal

Great service, battery replacement and jewelry service. Have been there several times always a…read moregreat experience.

They are amazing! Friendly, helpful and accommodating! Always a pleasure to shop in this store!read more

They are great! Very nice and patient! Helped me get my necklace fixed before Christmas.read more

Needed a new battery. Quick, friendly service with no nonsense. Far better than another shop that…read more"needed to send it out".

Once again, Lenox Jewelers was amazing! I had a special occasion coming, my wife's birthday. I…read morewanted to mark this occasion with a special gift! I was worried it wouldn't come in time. But Mike came through! She thought we were going to the store to pick up my serviced watch! But when we got there Mike surprised her with her favorite Datejust! She loves the watch, and couldn't be happier! And just in time for her big day! Thanks again Lenox for going above and beyond ! I appreciate your outstanding service and thoughtfulness!

We had a truly serendipitous experience with Katharine. We originally stopped in to look at a watch…read morefor my 40th birthday, expecting to join a waitlist--but Katharine's friendliness and attentiveness made the visit special from the start. After chatting and trying on pieces, she excitedly let us know the exact watch I wanted had just come in pre-owned. As we continued talking, my husband also tried on a watch he wasn't expecting to find--only to discover they had just received the exact model pre-owned as well. She made us feel incredibly welcome and genuinely shared in our excitement. This is also our 10-year anniversary year, and the purchases were very meaningful for us--Katharine helped make the moment feel even more special. We'll absolutely recommend her and look forward to working with her again in the future. Want to tweak the tone or add anything about the watches themselves?

This man is everything bad about selling jewelry. He'll tell you the 2 standard comments to get you…read moreto deflate your ideas on what something is worth. These are the prime examples of bad faith in bargaining: 1. "Well the ring is a style that only a few people would want-I can't buy something like this -I'd have a hard time selling it. I have to I melt it down. I can pay you for the metal. " 2. After that statement, then these types say , I'm sorry, that's the best I can do ". He told me this when I had a ring with 9 (0.2 carat) good quality diamonds in the setting. And NO mention of the worth of the diamonds. 2. WALK OUT. Go get some other prices! When I did, he wanted me to "come back!". Don't trust him! These weren't accent stones- you don't remember, I remember clearly our interaction. This was a custom piece that was heavy gold and a large cluster of diamonds measuring 7/8 in. By 3/4 inches . It was not a cookie cutter mass produced ring. I stand by my statement.

I brought a diamond ring to NYC Jewelers of Westport for cleaning…read more Morris, the gentleman who assisted me, was friendly and knowledgeable. The ring was returned looking like new. I will definitely shop there if I decide to purchase jewelry in the future.

Renato re-styled a necklace for me and it's exactly as I had imagined it! I understand he went into…read moreNew York to look for a specific diamond to add to the existing diamond and sapphire necklace. I've had the necklace for 40 years and had it restyled a few times. This is my favorite! Chris was very helpful in the front of the shop and the job was completed in a very timely manner! I would recommend them very highly!

I've been doing business with Renato for 30 years at various locations. Whether you're in search…read moreof the perfect gift or well-done repairs, his shop is the place to go. Honest and fair and a pleasure to do business with...

Norwalk institution. Excellent jewelry repairs and fine watch battery replacement (Cartier!) at a…read moregreat price. Highly recommend!!

I needed something unique for my wife as a Christmas present. Larry at Pellegrini Jewelers…read moredelivered! Then we wanted the chain adjusted so it could be worn with a medium-length or long-length neckline. Wonderful craftsmanship. They also cleaned my wife's wedding rings, and now they look brand new. I am very grateful to the business for a great Christmas and for putting a smile on my wife's face!