Not friendly or helpful. I phoned to ask about resizing a sterling silver ring. It's too big for me…read moreand needs to come down from an 8 to a 7. He asked if it had a stone and I said yes, a citrine. He said he couldn't do it. He did not explain why and the abruptness of his tone made me afraid to ask, though it would've been good to know. I asked if he could recommend someone else who could do the job. He said "No". That's it -- just "No". I was taken aback, so I said thank you and hung up. I had high hopes after reading the positive reviews. I've been looking for a good jewelry repair person, and could have brought him a lot of future business. Clearly, he's not the one.

so very helpful, patient and such an enjoyable experience! the selection is out of this world with…read moreunique beautiful pieces. can not wait to come back and start a new wish list!!

They are great! Very nice and patient! Helped me get my necklace fixed before Christmas.read more

Needed a new battery. Quick, friendly service with no nonsense. Far better than another shop that…read more"needed to send it out".

Leslie Jewelers is my go to jewelry store. Gene and Leslie are so nice to work with. The jewelry is…read morebeautiful. If they don't have it in stock, they will order it. Their service is great and speedy. I've bought many pieces over the years and have gotten many compliments. Thank you Gene and Leslie!!!

I like to support local businesses, and Leslie's is just that. My entire family has come here for…read moreyears and know the staff well. I've gone in for watch batteries, repairs and watch sizing and never had any issues. Quick and personable service with a smile. Huge public parking lot behind the plaza the store is in...accessible via Main Street. I went on a friday afternoon and was pleased to find they were open until 5:30pm.

Really happy with my custom engagement ring. The owner, Clare was able to take a diamond from my…read moregrandmas ring and make my ring exactly how I wanted it! Like literally exactly. She even talked me out of designs that wouldn't be best for my lifestyle (nurse life) which I really appreciate. She was really also so patient with my ideas and indecisiveness. It's not the most rapid process but I can guarantee your going to be really happy with your end result. I spend most of my days just staring at my ring. I would totally go to her with my future jewelry needs and refer her to my friends and family.

If I could, I would give 6 stars! I cannot say enough good things about Direct Diamonds. It is so…read morehard to find a jeweler to trust and I could tell immediately the staff here is ethical, honest and trustworthy. The owner, who designs most (if not) all of the jewelry is the most knowledgeable jeweler I have ever come across. You may have to wait because her expertise is in high demand (rightfully so) but it is totally worth it. I gave her my grandfather's ring and she redesigned it into a beautiful pair of earrings -- beyond my expectations!

This man is everything bad about selling jewelry. He'll tell you the 2 standard comments to get you…read moreto deflate your ideas on what something is worth. These are the prime examples of bad faith in bargaining: 1. "Well the ring is a style that only a few people would want-I can't buy something like this -I'd have a hard time selling it. I have to I melt it down. I can pay you for the metal. " 2. After that statement, then these types say , I'm sorry, that's the best I can do ". He told me this when I had a ring with 9 (0.2 carat) good quality diamonds in the setting. And NO mention of the worth of the diamonds. 2. WALK OUT. Go get some other prices! When I did, he wanted me to "come back!". Don't trust him! These weren't accent stones- you don't remember, I remember clearly our interaction. This was a custom piece that was heavy gold and a large cluster of diamonds measuring 7/8 in. By 3/4 inches . It was not a cookie cutter mass produced ring. I stand by my statement.

I brought a diamond ring to NYC Jewelers of Westport for cleaning…read more Morris, the gentleman who assisted me, was friendly and knowledgeable. The ring was returned looking like new. I will definitely shop there if I decide to purchase jewelry in the future.

I traveled from NC back to Bethel just for Kevin's services. I needed someone I could trust to…read moreresize 3 rings and give me a fair assessment as to whether it could be done without causing damage to the rings. Not only did Kevin re-size all 3 without causing damage or trying to sell me more "repairs" than necessary, he did it in the 1-week window I had while visiting CT. He is always honest, fairly priced and genuinely invested in providing great services based on the customer's requests. I will always travel back for my jewelry needs as there is nothing better than being able to trust someone with your heirlooms.

A wonderfully welcoming vibe with a super nice jeweler. Kevin couldn't possibly be any nicer. He…read moreclearly knows what he's doing and now that I have found him I'll be going back for all my jewelry needs.

If I could give a half star rating, it would be a 1.5, and it is purely for the large selection of…read morejewelry. I received a gift from Silver Ribbon and loved it. I needed some new pieces of jewelry and thought I would give this place a try. I was impressed with the large selection. That's about all I can say for this place. I went in with the intention to spend a decent amount of money on jewelry, but left after 20 minutes of not being acknowledged by one sales person. The moral of the story: Don't judge a book by its cover.

I'll start by saying that I used to go here at the old downtown location and I liked it a lot for…read moregifts and casual, inexpensive jewelry. This was my first visit to the new store and I was completely unimpressed. There is a smaller selection now and they don't have as much of the simple silver jewelry that I liked. What really turned me off was the customer service. I was the only person in the shop and nobody greeted me or asked if I needed help. This is a small store, and there were 3 girls at the counter, but I guess they were too engrossed in their conversation about their ipod playlist to worry about the only customer in the store. This went on for a few minutes and I finally left. I don't plan on coming back in the future.

Simply the best jeweler! I first went to Altan years ago when I lost a favorite earring. Michael…read morewas able to make a match and that began years of my connection with this top notch service-retailer in downtown Fairfield. No repair is too small, no request for help finding a special item is not met with professional, friendly and spot on perfect service.

Michael is the best there is! Helped my sons buy and engagement rings.read more