Terrific experience choosing and purchasing wall to wall carpeting for new home addition. Kathy S…read moreis an experienced professional, extremely helpful, and a pleasure to work with. She spent a great deal of time guiding us through a huge selection of carpets. She came to the house to take the measurements and outlined the specifics of installations (i.e. locating seams). She remained in touch with us while awaiting delivery from the production mill. Installation was perfect and included floor prep of the plywood subfloor left by the contractor. The number of seams was limited and are not at all visible. Installers cleaned up completely. We had visited 3 or 4 other local carpet and flooring establishments in Northern Westchester and Connecticut. Service, selection, and pricing were the best by far at Westchester House and Home.

I have been looking for carpet for my stairs. I went to Westchester House and Home and chose the…read morecarpet. The next week I called and the woman on the phone said her associate would call after the weekend to take my order. Following week no one called. This week no one has called. Guess they are fortunate to have so much business they don't need mine.

Amazing place! Mother Nature's bounty turned into works of art! If you seek uniqueness and…read morecreativity in your living environment... don't waste a minute...stop here! We are so happy we did. The work is beautiful and possibilities are endless !

We were in search for a bold, modern wood dining table to get rid of our countryish one and found…read moreNew England Lumber in Mount Kisco back in July '21 to revamp our set with something more exclusive. The huge wooden table outside is a giveaway for what's to come and you'll notice exceptional designs that come at a price. These folks use real wood and no MDF or Particle Board crap. This is absolutely a premier treasure trove with humongous wood slab samples the same way there are smaller furniture pieces you can grab from the floor. We took a look at the intricate wood detailing and knew we were in the right place. Tried to speak to a floor person but the owner's wife suggested we speak to him directly as he has a better handle on design. He was busy so we scheduled an early Saturday afternoon appt to talk to him about style and price. Mauricio was welcoming, knows his stuff and answered all our questions. But between an extremely hefty kitchen gut job+repair+cabinets+labor, we didn't want to break the bank for a small dining table. So when we gave him measurements for a 5' wood table with black metal legs, we were looking at $3,150. I get it...it's custom made. Eyes wide open. Not ruling these folks out yet. Even if you don't buy anything, it's a great place to get lost for a couple of hours.

Loved the experience! Beautiful fabrics and skilled workmanship. A bit pricey but worth it. My…read moreliving room came out perfect.

I worked with Fran for chair, seat cushions and window shade…read more She was so knowledgeable and understood what I was looking for. i had previously bought Hunter Douglas shades that needed to be repaired. Patty took care of it, and easily had them fixed, and returned to me promptly I have been very happy with the service and the people who work there

I was tricked into signing up for a credit card, without realizing it! Went to this store for the…read morefirst time. The cashier asked me if I wanted to sign up for "Rewards"; I said Yes. She said she'd be able to sign me up very quickly. She then had me fill out some information on the screen. It was all very fast. Next thing I know, she tells me that my card will be in the mail in a couple weeks, and she gives me paperwork having to do with MasterCard. I said, "You asked me about Rewards. You never said anything about signing up for a credit card". She then said, "Sorry about that, you don't have to activate the card when you get it". - but said in a tone of voice that said that she really didn't care. So now I'm stuck with a credit card that I never requested and do not want, and constant emails that I also do not want. Yes, yes, I should have paid more attention to the forms I was completing on the screen. Admittedly, I was experiencing some back pain at that moment and wasn't paying much attention. So that part is my fault. However, I will never forget that they had me sign up for a credit card without ever verbally telling me that that was what I was signing up for. That should not be allowed. Writing this to warn others.

3 starts because every time I shop here i pick up a few things I like -but- I HATE THAT THE PRICE…read moreLABEL IS ALWAYS IN A SPOT IN OF OR ON THE SIDE OF THE OBJECT. The problem with these damn labels is that they DON'T WASH OFF!!! If you can get the paper off the sticky glue doesn't come off. COME ON!!!!! Put the price labels on the bottom of the items so that we don't have to damage our new products. IS ANYBODY HEARING ME ABOUT THIS. And don't tell me that it helps the cashiers. Every cashier looks all over the item for the price because they are never in the same place. Somebody is just plain lazy to do a better job.

Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

Ordered custom furniture for a new home that was being completed. Unfortunately there was an…read moreexplosion in the home just prior to purchasing it and I was forced to postpone the delivery of my furniture order (had nothing occurred the order would have been able to be delivered on time). This is where Ethan Allen customer service fell apart. Other vendors gladly agreed to hold my orders for many months with no issues due to the unusual unforeseen circumstances Ethan Allen refused to extend the time of holding my furniture frequently citing the terms of the contract that I had signed and that it "wasn't their fault". They wanted to force me to pay outrageous storage fees and to pay for the furniture in full, site unseen. I was forced to secure a unit at a storage facility near the property and have the furniture delivered there. This is still an expense, but much cheaper option than what Ethan Allen was going to charge me for storage. They even had the nerve to not deliver the complete order to the storage facility. They had to make a 2nd delivery to the unit a week later with the missing items. The storage unit is near my new home but is a 200 mile round trip from where I am temporarily living. So I had to travel a total of 400 miles because of their negligence with the delivery. Manager Barbara and salesperson Deborah were absolutely abominable and have zero compassion or customer service skills. I realize what occurred fell outside the parameters of their precious contract, but this was a very unique and unusual situation which required them looking past all that to help out a customer. Shame on Ethan Allen. They represent themselves as a high end store...when you are purchasing. Once the purchase has been finalized their true colors shine through. ** I live in Congers NY. Not sure why is says san francisco.

Mark has restored my mid-century Danish furniture with such great care and skill.They are really…read morebeautiful and that it makes me happy every time I walk into my living room. Mark is a skilled craftsman and a really nice person.

A great option for evertything from smalls to furnature. They auction with all or part of the…read moreproceeds going to local charities.

If I could give less than one star I would. I dropped off a Edwardian mahogany bench with inlaid…read morepearl for them to sell for me at auction. It was dropped off in the fall last year. Every time I reached out, they couldn't remember what it looked like or find it. I submitted pictures. I was told by Pam on January 10th that the item was not yet set up for auction but she would be in touch. After multiple more emails in the past few months through yesterday, she told me that it was sold December for $40. I questioned her further with the discrepancies in the information she provided and her responses. I viewed the results of the auction of the date she provided, and my bench was not there. She advised in a latest email today saying "I may be thinking about another piece. I don't recall." I think I was totally ripped off. Do not do business with them buying or selling. Buyers and sellers beware!!!