I would give this company 0 stars if i could. They LIED and lied About when my couch would be…read moredelivered. They said the designer was having supply chain issues. Really, willow furniture had filed for bankruptcy. They lied all over social media about their "temporary store closing". Be warned!! They have FILED FOR BANKRUPTCY and i am without a couch!!!!

I had just about given up on buying a much needed new mattress until I saw a CW email about their…read moresleep sale. I came home that same day with a Serta Serene for a great price I didn't have to think twice about. Sleeping much better ever since! The mattress has great support yet a cloud-like feel. Seems high quality & made to last. I appreciated the friendly (but not fake) salesperson as well as their knowledge of the product (without seeming like a pushy know-it-all)! Whether I'm looking for style, comfort, or functionality, Country Willow continues to be a reliable go-to.

My favorite shop in the Mt Kisco area. To walk in is a new experience every single time. From…read moreunique raw slabs to unbelievable finished dinning tables and furniture. The service is outstanding. The staff was patient, friendly and knowledgeable while I was shopping for my home project. It's an incredible place to visit if you are looking to do some home projects or a complete remodel or just an avid wood worker.

Amazing place! Mother Nature's bounty turned into works of art! If you seek uniqueness and…read morecreativity in your living environment... don't waste a minute...stop here! We are so happy we did. The work is beautiful and possibilities are endless !

Helpful, honest, professional! I called seeking advice on how to dispose of furniture. Eric spoke…read moreto me for 20 minutes, generously giving me suggestions, even though he was not going to restore any of the pieces for me right now! Will definitely use when I need to restore something.!

I would highly recommend coming here to visit Eric if you have some old antique furniture or wooden…read moreitem which needs to be restored, repaired, and brought back to life. He is a master of his craft, and this is an art form that is all but disappearing since everything is being made by machines nowadays. He does it all by hand with a keen eye and experience. He's a very friendly guy who welcomed us and was easy to talk with. He gave us a history of his business, how he came about to doing this, and showed us some the items he was restoring. He does a wonderful job, and his work speaks for itself. It's such an old school type of shop and we loved his stories, along with chatting about business in general.

I found this place on Yelp after I picked up a "free" chaise lounge. It is perfect for bedroom and…read morephotography prop. I knew I couldn't just take home because the item was heavy as heck and if I took home I would put off and procrastinate. Wilson is centrally located on Washington ave north haven. Owner graciously met me downstairs, removed item from my car and took the time to inspect the item and point out the "gem" I procured as he compared my lounge to the "prefab won't-last-five-years chaise lounges of today. He asked questions on where the item will be stored (high traffic va low traffic areas of home) and when i answered he provided a plethora of fabrics to consider. Most importantly, he did NOT expect full payment that day! Whew!! What a relief. Starting a new business is expensive so not having to make full payment before work commenced made my day. Chair is absolutely a transformation. Comfortable and I can't wait to use as a prop. Love the oatmeal color I chose.

My father had a chair that has been in the family for generations, in fact his grandad read him…read morebed-time stories in this one over 65 years ago. The years had not been kind to the chair, fabric needed to be replaced, padding worn and arm of the chair completely broken. Rich was great from start to finish. He was able to help us find the right fabrics and bring life back to the chair - looks good as new and still holds that antique quality they just don't make anymore! And a family heirloom should now see more generations to come. Thanks again Rich! Service and Skill are top notch. Rob

Awful experience The woman who owns the store is dishonest…read moreMy daughter was selling 2 Chanel necklaces and in the contract it stated that Chanel never goes on sale They sold both necklaces, never notified us, and one at a sale price. The woman was rude, classless, and a liar. Please go to the other lovely vintage stores in the area and stay away from this dishonest business.

Seems like they take the clothes out of donation bins and put them in the store. Dirty and…read morepenniless clothing

So many unique furniture! if mid century modern is your jam this place is your place painting…read morepottery knickknacks it's all here for great prices!

A beautifully curated selection of pieces! Definitely appeals to a millennial audience and is very…read morewell organized. I will be back to buy more pieces from them!

Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

Ordered custom furniture for a new home that was being completed. Unfortunately there was an…read moreexplosion in the home just prior to purchasing it and I was forced to postpone the delivery of my furniture order (had nothing occurred the order would have been able to be delivered on time). This is where Ethan Allen customer service fell apart. Other vendors gladly agreed to hold my orders for many months with no issues due to the unusual unforeseen circumstances Ethan Allen refused to extend the time of holding my furniture frequently citing the terms of the contract that I had signed and that it "wasn't their fault". They wanted to force me to pay outrageous storage fees and to pay for the furniture in full, site unseen. I was forced to secure a unit at a storage facility near the property and have the furniture delivered there. This is still an expense, but much cheaper option than what Ethan Allen was going to charge me for storage. They even had the nerve to not deliver the complete order to the storage facility. They had to make a 2nd delivery to the unit a week later with the missing items. The storage unit is near my new home but is a 200 mile round trip from where I am temporarily living. So I had to travel a total of 400 miles because of their negligence with the delivery. Manager Barbara and salesperson Deborah were absolutely abominable and have zero compassion or customer service skills. I realize what occurred fell outside the parameters of their precious contract, but this was a very unique and unusual situation which required them looking past all that to help out a customer. Shame on Ethan Allen. They represent themselves as a high end store...when you are purchasing. Once the purchase has been finalized their true colors shine through. ** I live in Congers NY. Not sure why is says san francisco.

This is one of those businesses for which I must admit hesitating to write a five star review. The…read moreonly reason is I kind of want to perpetuate the secret that such an amazing business exists. We have been doing business with Rachel for years now. Everything from reupholstery to commissioning of brand new furniture, pillows, slipcovers...you name it. When I say every single piece of work has been flawless, I'm not exaggerating. Rachel delivers her work on time, at remarkable value, and is capable of virtually anything you can dream up. A recent example: we have a beautiful George Nakashima table and have always admired the leg support construction. We asked Rachel to build an art gallery-style bench with the same type of support. She simply looked at the table when she was here and, a few weeks later, delivered a stunning Nakashima style bench with exquisite black walnut legs. If I pointed to this bench and told you it was Nakashima, you would believe it. If you have furniture building or upholstery work of any level of challenge, Rachel will be the best phone call you ever placed.

Rachel and her staff exceeded all expectations with the professional work they did recovering our…read morestools. She was thoughtful and informative with fabric recommendations, was able to do the job and had it done in a week. A brief consultation with a different local upholsterer left me feeling like it wasn't even possible. But Rachel took them on and did the job like a pro. Ten stars!!

today on pick up, the entire auction's items had not been put in area ready for pickup. Waited 5…read moreminutes, then told 5 more minutes then it was 10 minutes then more. I'm a 68 year old woman in 85 degree direct sun with neuropathy. I felt very very faint. As they spent time moving furniture to get to boxes up very high and then opening each one, I asked if I could just look real quick so my few items could get pulled. was told no. then instead of apologizing to the growing line , we were told it was hard on them too No mea culpa "sorry we messed up" but instead they're victim too. He said I didn't know what they're going through and I said you don't know what we have gone through either that morning. He said you're just impatient. Yes I was and about to faint on their floor after being told it was 5 minutes 15 minutes ago. I didn't yell or curse How much easier would it have been to say "Sorry everyone, we messed up and have to organize everything, it's going to be at least 20-30 minutes, please come back later or tomorrow, again our utmost apologies" Anyhoos banned me from their website and another one too, long time customer of 10 years spending significant amount of money that helps in retirement. I was at one of first auction ninjas sales 10 years ago where I drove down to Scarsdale and found they had given my lot to another customer. Things happen Next time just say you're sorry Grant Paranese (the managing partner) it's not about you and your day. (kudos to the ladies trying to help those that didn't need Christmas) Women who speak up shouldn't be an affront to your ego and punished, sometimes we're just tired, hot, about to faint, would like a chair and would like you to think of the customer

The gallery has many stunning items which can be easily accessed from the QR codes and or numbers…read moreon the tags. Displays are well done and excellent. The place is huge and requires a two trip minimum. Customer service excellent and informative.