The best service and price around Tennessee. Thanks for…read moreserving the community whith honesty and kindness always.

I was in town from California and my father passed away. I have never had to deal with anything…read morelike this before and Gerald and J.J. were just so helpful and caring. They helped guide me through the whole process of getting the death certificate and having my father's remains interned at the VA cemetery. They took great care and respect from receiving the body, setting up a small viewing, and getting the cremated remains to me. They were very upfront with their fees and went above and beyond with their execution of services. I will be forever grateful for everything they did for me during one of the most difficult times in my life.

Never in my life have I been treated worse than the day I picked up my son's ashes. My family was…read moretreated like dirt and very rudely. There was absolutely no compassion on the part of Keith and Brooke. The only shining lights in this place are Rick Points and Raymond Workman!

I have attended several funerals at Heritage. Recently my sister-in-law passed so I was in the room…read morewith family while the arraignments were being planned and finalized. The two employees that helped the family through this planning, conducting the service and burial were Steve and Rick, they were both top notch professional and compassionate throughout the whole process. They really helped the family through one of their hardest days. Thank you Steve, Rick and everyone else with Heritage.

Billy and Michael are wonderful at what they do! Highly recommend if you want compassionate,…read moreaffordable and top notch service. A+++++

I had no idea what to expect going through the process of losing someone...but the service at…read moreCompassion Cremation has exceeded my expectations. The kindness and knowledge of the staff has brought me so much comfort and relief in this process. I highly recommend the services here! Thank you, Billy, Michael, and Gloria, for their help and services to my family, I cannot express my gratitude enough!

My husband and I unexpectedly lost our cat this week and Wanda was amazing. She was patient with me…read moreover the phone while we were discussing arrangements (because of course I was barely keeping it together). She was empathetic, welcoming, and reasonably priced. Now I hope we will not need her services anytime soon, but will be using her in the very distant future.

From the owner: I have loved, breed, cared for, trained, shown and been loved by Shar-Pei for over 30 years. I have…read morebeen in your place. Experienced the love and hurt of having a pet and loosing them. I will care for your pet as if it was mine.

The employees are very professional and did a great job for my friends funeral…read more The Funeral Home is very clean and beautiful

My family has used this facility for the passing of 3 different family members in the last 10…read moreyears. Every person that we dealt with was kind and patient, offered care and direction every step of the way. From the care of the deceased, the help setting up for the viewing, moving the flowers to the burial site, the staff was wonderful and helpful and kind. The funeral home itself is a it dated, but in the way that feels like home, comfortable, cozy, like grandma's house. There were several conveniently located bathrooms near the main viewing rooms and a kitchenette/coffee & cake room up a short flight of stairs for snacks and drinks and taking a breather from the greeting of the visits. Sadly Grandpa's passing marks the last of the family that will use the services of Phillips-Robinson. But only because we don't have any more family in Nashville. Thank You for all your help during our difficult times.

Very weird experience. Sunday morning my guinea pig passed away. Got online and saw that they…read moreopened at 8am. No answer on the phone for about an hour so decided to drive up there. Called again on the way and a very nice man named Mitchell answered and met us there. He said that she would be cremated the next day and we would get a call to pick up probably in the afternoon. It seemed like he really cared and understood what it was like to lose an animal. We asked what the office hours were and he said it's a family business and he's just up the road 10 minutes away and they will call and arrange a pickup time once everything is done. He accidentally overcharged us but even pulled cash out of his own pocket to make up for it. The next day I get a text from an unknown number with my name spelled wrong saying that my pet was finished yesterday and is ready to be picked up. I said great what time do you close today? The person who I now know is the owner texted me back and said well I'm leaving now. I texted back okay can I pick her up tomorrow? ....No response. Waited 35 minutes and I called the business. The owner Leia answered and she said she had left for the day. I said okay can I pick up in the morning? She said she had doctors appointments in the morning and wouldn't be available until after 12 and they close at 2. (In the middle of our work day). I told her that it's kind of been a weird experience with the business hours and the communication and being overcharged. I'm new to the area and now I'm kinda nervous. She said that the website was wrong and those weren't the right hours. (How would I know that?) She said I can be there today at 4:30. I said perfect my husband will be by. If things would have stopped there I wouldn't have left a review or been that upset. Instead 20 minutes later she calls me back. I thought she was changing the pick up time or to apologize. Nope she called to tell me she didn't like my tone and that I was ungrateful for all she had done for me. Not once on either call did she ever tell me that she was sorry for my loss ect. She said "Jesus Christ what do you people want from me?" I said all I want is to be able to pick up my ashes and I've been flexible with the time. I told her it was confusing to get a text to pick them up after she had already left for the day. She said "well that's how I always do it." She was very cold and rude. She then told me that legally she didn't even have to give me the ashes and she could hold them for several more business days. I don't even understand why she would threaten that. That's when I started to panic and wonder if I would even get my baby back. All I asked was when I could pick up and what the business hours were. I can't believe this is someone that owns a business working with bereaved people. I have four other guinea pigs and a dog and I'm sure I will be needing more services in the future so was hoping to find a good business to have a relationship with. Even though Mitchell was so sweet after reading other reviews and seeing that others have had similar experiences I don't feel comfortable being back. She should probably leave the customer service to her employees because threatening to hold the remains is unbelievable. I don't even understand why it escalated to that. My husband got there to pick up and the owner wasn't even there. Her employee was confused and said he had been there all day and she wasn't even there. I will say that I appreciated the foot prints, hair cutting, and the urn that was included. Again Mitchell was great but the owner was extremely over the top and rude. All of that was so unnecessary at a time where I'm already sad and going through losing a pet.

We unfortunately lost our little girl Addison after nearly 17 years. When she passed we called the…read moreNashville Pet Crematory and even though it was a Sunday evening within a couple of hours we were able to meet with them and they took care of us. They were extremely sympathetic and made my wife and I feel like family as they took care of a member of our family. They were able to not only offer us the needed services, but also gave us options for available upgrades without pressuring us to get those upgrades. When we got Addison back the presentation was respectful and great care was taken to preserve her memory for our family. I would recommend them to anyone needing similar services.

We cannot thank Dr. Harper enough for the kindness, compassion, and comfort she provided during one…read moreof the most difficult moments of our lives. God truly sent us an angel in her. Saying goodbye to our beloved Aspen was heartbreaking, but Dr. Harper made the experience as peaceful and gentle as possible. Her explanation of every step was clear and reassuring, helping us understand what to expect while allowing us the space to process our emotions. The care and tenderness she showed toward Aspen--and toward us--was beyond what we could have hoped for. She treated Aspen with such dignity and love, making sure her final moments were filled with peace and comfort. We are forever grateful for Dr. Harper's empathy and professionalism. In such a painful time, she was a source of warmth and guidance, and we truly cannot recommend her enough to anyone facing this incredibly difficult decision.

Enlisting the help of CodaPet and Dr. Harper to help our beloved doggy pass on was the absolute…read morebest decision. Dr. Harper was extremely professional and so very kind and sweet. She made the moment we were dreading for so long as tender and gentle as one could. We are extremely grateful for their service and for her.