I do not know how this place has good reviews in Google. This has got to be one of the worse…read morefacilities. Notice how there are no pictures of the upstairs? They take residents stuff and lie to their family members. I had to change my moms bandages and made sure to mark them so I was able know if they were or were not changing them. This is not a place to take someone when they have to rely on others

I find this place comical…read more The so-called paid professionals allow residents to scream for dear life and they "laugh". Someone from the facility threatened me, when I said I "should've taken pictures and videos". As a human, you get tired of the same routine, I get that. If someone is "not cut out to be part of the solution, to someone's life.......then don't become a burden upon them and make their problems larger". Yes the nurses are rude. The reviews before me, are factual. Sad part is, MOST nursing facilities are doing "cut-backs". They are cutting back on man-power and supplies. Yet they want the residents to tolerate the torture. Also, I've been told that 1-2 people "OWN MORE THAN 1 FACILITY". The name changes within facilities, the cut-backs, layoffs, extra upset employees and residents are due to "New Ownership". Now I sleep with a clean conscience. I empathize with the residents - unfortunately the Staff does not and they mock the residents, in their face. They don't hide their feelings about residents. I don't understand HOW you expect to take from someone's social security/medicare/medicaid/retirement fund to treat them horribly. Physical therapy and Nurses are JOKES !!

THE FEMALE COOK WAS SWEARING AR TOP OF HER LUNGS we want to…read morevisit a family member In the rehab section towards the back we heard a female screaming f this and f that We were concerned The cook was screaming at the employee And u could here the man asking please stop yelling I don't understand what he did wrong he begged her saying he needed his job. She screamed and yelled f your job and your family I feel so bad I don't recommend this place it's horrible cook she was more than obnoxious

This place should honestly be shut down. The staff is rude and incompetent. They make nasty…read morecomments about patients under their breath while caring for them, refuse to do their jobs, and leave patients in their own urine and feces for upwards of 12 hours. Advice for the staff - if you want a job where you can roll your eyes at people and mock the notion of your patients falling out of bed with a smirk on your face, this isn't the place for it. If Westmont Manor cared, they would hire people with even the smallest hint of compassion, not these cold and cruel abominations of humanity that are employed. Do not send anyone you care about here.

My friend was here for several weeks!! This place is…read morepristine! The staff is attentive and very caring. When my friend pressed the Call button it took only a few minutes even though this place is "packed!!" The food, well not bad either!

Exceptional Care and Compassion…read more Burgess Square Healthcare and Rehabilitation Center provided outstanding care for my father at every level. The administrative staff was professional, responsive, and compassionate, making a difficult time much easier to navigate. The nursing team treated my father with dignity, kindness, and genuine concern, while the PT/OT staff were knowledgeable, patient, and truly invested in his progress. The social worker was invaluable--guiding our family through care planning and next steps with clarity and empathy. The facility was exceptionally clean, well maintained, and well organized, and communication with our family was excellent throughout. Entrusting a loved one's care is never easy, but Burgess Square earned our complete confidence. I would highly recommend this facility to anyone seeking exceptional rehabilitation and senior care.

Writing this review as an employee under a different name for my privacy…read more I am absolutely DISGUSTED by this place. I have worked in healthcare for quite some time and NEVER had an experience like I did here. Staff is INSANELY abusive both verbally and physically. During my training, one of the workers smacked a patient. I couldn't believe my eyes. There was another staff member telling dementia patients on the 2 nd floor "shut up" or "shut the f&$k up" because they were screaming at him to get out of their room.. i wonder why!? I also witnessed a nurse get into a residents face and threaten to cut his private off. Telling him she was going to bite his finger off too and cursing at him just because he was confused and wanted to take a shower. Another cna was working with a combative patient and said "go ahead b$)ch hit me, I hit back" Another patient on hospice covered in bruises and the girl told me they have no idea what happened!! WHAT?! I didnt even finish my training I could not get out of there fast enough. I wanted to stay and be a gentle hand in a not so gentle place but I want no part of it. The management HAS to know the patients are being treated so poorly. My heart absolutely BREAKS for these people. I feel physically sick thinking about it. The place is also FILTHY. Ask for a full tour. Bathrooms in the rooms are moldy, toilets are never flushed or cleaned, feces everywhere. Trash everywhere. The rooms are all a mess. So dirty id be shocked if they dont have bugs and mice. your loved ones will get diaper changes once a shift, if that. There was a man wearing the same clothes for 5 days!!! So that means no shower? Just awful. Please dont send your loved ones here. The strive unit and downstairs might look halfway decent but im telling you, its not. And to the managers and staff that might read this, DO BETTER. If you dont have compassion and patience you are in the WRONG career field. It is SO easy to be loving and kind to these sweet people. I look at them like family. I get emotionally attached to my patients. The patients have liquor in their rooms and go outside at all hours of the night smoking. Its a complete free for all. Physical fights happen, police get called ect. A nursing home is a home, it should be a safe place for our elderly to spend the little time they have left to be NURSED and NURTURED. Not abused and neglected and have to see and hear complete chaos. This place absolutely needs to be shut down. The turnover rate is insane. They said the place is better than it used to be and they made a lot of changes. I cant imagine how much worse it could be. The management also lied during orientation saying they dont have psych patients and if people are combative they send them out? Dont let them fool you. They also said if you quit within 90 days they will charge you for your uniform. Oh well.

No clue where all these great reviews are coming from. However, I will say that it was not that bad…read moreseveral months ago, and the short term rehab (downstairs) isn't bad. I am not sure what changed, except for the social worker for one, and I believe the "PT Director ". If you are planning on thinking about this place for long term, here are my suggestions...#1 ask them to tour the 2nd floor. If you can get beyond the strong smell of fecal matter you're halfway there, and if you can get by the line of residents blocking hallways waiting for their medication then great ( oh but don't forget to ask for the elevator code as these people are locked up there) #2 if your loved one must leave the facility for any length of time TAKE ALL OF THIER BELONGINGS because I speak from experience you will NOT get them back. #3 Plan on checking on your loved one daily to see if they have been changed (waited 2 hours for my mom to get cleaned up after sitting in a bowel movment ) and had to start marking bandages to see if they were changed every day. #3 Document EVERYTHING because the "administration staff" cannot keep their stories straight, and take pictures. #4 You need to call and nag constantly to get them to take your loved one back to the hospital because clearly they are not well, and do not let the "medical staff" tell you THEY don't see a medical reason (agaim speaking from experience, my mom had a UTI that I was told was too much for a nursing facility to handle. You can never get a hold of a nurse as they never pick up. I get that there are staffing shortages but we could not get a hold of my mom for quite some time. I called the front desk and the super sweet receptionist was going to go up and check herself if nobody picked up. The poor front desk ladies must take a lot of beatings but there are 3 of them that are so nice and so helpful. I may seem like a "Karen" and honestly I don't care, I want people to know before sending their loved ones there all of the issues and to save people the heartache

I had a patient who was a resident at this facility and I was pleased with the care received . The…read moreteam was very hands on.

It is very poorly managed. There provide low quality high in salt content foods. Some of the care…read moregivers are not responsive or do not attend to their residents and therefore the extra burden falls on the responsible staff. Manager of the facility is happy to get you in and then does not respond to emails etc with questions and concerns. I wish my loved one was not there.

Lexington? We love Lexington. Sad there's only the one left. Shoutout Marina in the office. And the…read morerest, thanks kindly. Yall took good care of my Grandma when she moved in, and that's a big thanks for that.

My father in-law just moved to this facility 2 months ago in the independent living area. The…read morefacility is clean, with nice amenities like a cafe and dining room for those that want to be more social in the building. Initially, dad had a difficult time acclimating to his new surroundings but the staff and management went out of their way to make him feel at home - even gifting him a small TV for his apartment. They offer shuttle service to/from doctor appointments in the area which is very helpful for those who no longer are able to drive. And even in the independent living area, they have a staff person do regular wellness checks daily. The family feels that he's well taken care of and are grateful for the help he receives. My only very small issue is that the large building only has 2 elevators. Given that he lives on the 5th floor, it can sometimes be a 15 min wait to get on the elevator.

I have had the best top level quality experience here at Hickory Grill! The staffing is amazing…read more Our wonderfully , friendly host, Claudia sat us @ at a requested table going above and beyond because that's what they do here very well. And "Culinary Mary," as they have affectionately named her here‼ Mary is a consummate professional and one who also looks out for her teammates ‼ Having a strong hospitality and sales background, I would work for Mary in a heartbeat as she is just an amazing manger, who moves with passion and care for all those around her, as well as the residents here at Oaktrace! Abraham was our server today who was absolutely helpful & attentive‼Thank you for employing such a brilliant team of excellent and talented individuals. And by the way, the food was terrific‼ Thank you to the entire team that has made this happen!

Many of the staff here is caring and compassionate. Admins? Not so much. When the going gets tough…read more(a resident's decline) DO NOT expect support from their team. In fact, don't be surprised if they show you the door. Thanks for nothing Oak Trace.

I have lived here for over 3 years and don't regret it for a minute! wonderful place, packed with…read moreall kinds of actives for a quality life.

Warning! Nursing home!! Dingy, old. My Dad was there for 6…read moredays for rehab, poor communication with Admissions Director and Social worker. He only got 2 therapy sessions in 6 days. Transferred him to The Springs today, what a difference already!

My father is currently here and he is here on radiation because of cancer. On a liquid diet and…read morecan't eat. We bought him a bag of lollipops to suck on because the radiation he is on leaves his throat dry. The staff STOLE his lollipops. My mother ran down the hall to stop them and they told her they must have fallen out of his pocket. Well lo and behold they gave him back 4 of his 14 lollipops from the ambulance. Then, they left him in a soaking wet diaper. Then the air is broken in the room. It was so hot a Hershey bar was melting. My mother complained and she was told "the thermostat is broken how do you know the temp in the room"?? Also my father was done with his radiation. He gets oxygen so he can breathe. These people didn't hook the tube up to the oxygen tank so he could breathe. My mother had to go get the nurses quickly. The oxygen was just going through the room. Are you kidding me!? I'm furious af and I will be there today. Don't bother to respond to this email with your petty "call us" cus im coming in there today and I will not stand for this. Completely unacceptable. He's a vet from Vietnam that has worked hard his whole life and doesn't deserve this treatment. I will not stand for it.

Be aware and think about how you would like your love one to be treated! If with respect and…read moredignity... you have the wrong place! My husband was here in Jan 2022 and left me a voicemail saying " he would NOT treat a dog the way they are treating him". I pulled him out after he fell and taken to the ER with no communication from this place! The Nurse in charge was very Rude and denied even knowing that he fee and was taken to the ER! Just Be Aware!

I want to extend thanks to the team at Home Helpers for being there for our family during an…read moreincredibly challenging period. Navigating a new stage of my mother's care was a path we weren't prepared for, and the guidance we received was invaluable. Brian, Ellen, and Tracey were amazing and truly walked us through the process. They helped us understand a level of care we weren't even aware of, providing much-needed clarity when we felt lost. We are grateful for a couple of the specific caregivers who were so caring. Their dedication and consistency provided us with such relief. Knowing that this team is available if we ever need them again brings us a lot of comfort. If you are looking for a team that will guide you through the complexities of home care, Home Helpers is a wonderful option.

Mike and Mary of Home Helpers provided excellent care for my Mom after her stroke. Mary arranged a…read morewonederful woman to come to my Mom's house the day after Mom returned home from the nursing home/rehab. At first she needed twice daily visits and as she improved Mary was very flexible in reducing the care as needed. Mike was very helpful in working with her long term care insurance provider. We also took great comfort in the emergecy response system they installed in her home. I highly recommend Home Helpers. Diane S.