Andrew at Tri-City Motors will listen and help you get whatever you're looking for! Call them for…read moreall your vehicle needs!

Great place to buy a car. Always helpful. They are friendly and will find what you are looking for…read moreif they don't have it in stock. Make sure you ask for Dave! He is very nice.

They are a reputable dealer, I'm sure, and Cody was a very attentive salesperson, but we walked…read moreaway from a purchase because they wouldn't beat another dealer's price on the same car. We ended up getting the exact same vehicle, with fewer miles, from another dealer for $1,800 less. Score one for the good guys.

After my experience tonight with this dealership, I can now see why they only rate a 1.8 in…read morecustomer reviews. We actually felt at the beginning, that it was going to be a quick and easy sale. The listed price of the Jeep Wrangler Rubicon EV was a very good price ($48,000) and the young salesman (Zac) explained how they came to that price with all the dealership reductions (since with was a 2024, I figured they were marking it down just to sell it), the electric vehicle incentive program reduction, the additional $8000 incentive and the military price reduction. Oh boy was I wrong. After my wife and I both test drove the vehicle and she said she wanted it (even thought it wasn't the High Altitude she really wanted), we felt good going into negotiations with our trade-in. So after they had me sign a piece of paper saying to if was came to terms, I would take possession of the vehicle tonight, they left to see what they would give me for the wife's trade in. So after an hour of waiting, they come out with the sale sheet with a sale price over $11,000 more that their advertised price for this vehicle!!! I honestly couldn't believe the offer they put in front of me. And I asked they salesman, "Is this a joke?" He told me it wasn't. I immediately got up and started walking, but needed my wife key back for her trade in. As we were waiting for them to return our key, the Sales Manager (don't remember his name because I'm all sorts of pissed off by now, comes over to "explain" what happened. I told him I didn't appreciate the "bait and switch" tactic they use at this dealership and he tells me (get this) "there was a problem with our computers and it always happens when they update their software and that the computer has been putting the wrong amounts all day." I told him I didn't believe that for one minute and why didn't Zac tell us that we be started this process 2 hours ago. He said he may not have known. Really!?!?!? Your computer system is putting in "wrong prices all day" and you didn't bother telling your sales people? He told me "I have no reason to lie to you." Wait, you're a Car Sales Manager, it's in your job description. He also asked if there anything he could do to make it right...well of course, honor the original price you told us 2 hours ago. Well of course that wasn't going to happen, so I just want our key so we could get as far way from this dealership as possible. I'm not sure if all Don Franklin dealerships are like this, or is it just this particular dealership that uses the ole "bait and switch" tactic just to get you to come in and then blame if on their "computers." Either way, I'm probably going to look at other dealership other than Don Franklin for buying my wife a new Jeep Wrangler High Altitude...I guess I should have looked at the reviews before coming to this dealership and you should do the same thing. Now I don't blame Zac for not knowing, that is something "management" should have told ALL their sales representatives. I normally hate to write bad reviews, but tonight, they totally pissed me off to no end. So be extra careful when dealing with this particular dealership and best to look elsewhere if you can.

I just bought my 2nd vehicle off Don Marshall Auto and they made the process seemless. Not only do…read morethey take great care of you when you're buying a vehicle but they take even better care after the purchase! They will have my repeat business for years to come!

From the owner: Don Franklin Chrysler Dodge Jeep Ram Fiat Nissan in Somerset KY. Formally Don Marshall Chrysler…read moreDodge Jeep Ram Fiat Nissan. Same great people - New great name!

Now I realize I paid for a warranty, but these people treated me and my family LIKE family no…read morematter the situation. My life would not have been possible had they not gone so far out of their way to protect not only my investment with them, but also my ability to get to work and even football practice mattered to them. Trust your sales guy, buy the best warranty for you, honor the maintenance requirements for their power train warranty, and you can't go wrong with this team. Kyle sold me, Justin managed my case, and Ray moved mountains. Thank you, gentlemen. I love driving your vehicles and trusting your service. My vehicle is no longer a point of stress in the back of my mind. God Bless.

I bought my wife a 2015 C7 Corvette Convertible 3LT with 20K miles for her 62nd birthday thru Don…read moreFranklin Nissan, the Don Franklin Chevy sister store here in Somerset, KY. We drive like old people because we are old people ... we never have mechanical issues with anything, but we bought the Alpha Priority One warranty they offered because we are retired on a fixed income. In about 2K miles it developed a serious vibration requiring a Torque Tube. The Dealer service department handled everything under warranty at no charge to me. This is a known problem with these C7 Corvettes. The new one failed right away, evidently having the same problem common to so many. The Service Department explained that the part was OEM new, but must have been older stock with the same problem. The Service Department contacted Chevy and obtained a new Torque Tube with the issue corrected. Shortly thereafter, the car developed another problem and both rear axle shafts were replaced with new OEM parts at no charge to me. At that point, the repairs would have been more than $10K if I was paying for them. At 65, I've had more warranty issues with this car than all the other cars I have owned in my life combined, but that's fine. Anything mechanical can have issues, but the car drives like brand new now, They way we drive, it averages more than 35MPG on the highway ... pic attached since I know that is hard to believe if you haven't owned late model Corvettes. My son and Don Franklin are closing on the identical 2019 version of this car this weekend.

I live quite a ways away and was encouraged by their salesman to put down $500 to hold a used…read morevehicle. However, I was concerned about what the car would actually look like if I drove all the way up to Kentucky to see it. My contact person, Elijah Hart, told me not to worry because the deposit was refundable. He did not say that it was ONLY refundable if I did not agree that it was as spotless as he was claiming. Nothing was ever put in writing and signed. I admit I should have clarified. When I changed my mind about the car altogether, AB Honda refused to refund my deposit or any part of it. I contacted Honda, received an apology, and was told that they would document a complaint against the dealership. Never give them any money up front without getting refund details in writing!

I was treated well and fairly during my buying experience. Thank you Wyatt for going above and…read morebeyond during the process. I also enjoyed my experience with the finance process. Thank you again.

My friend and I visited here and dealt with one salesperson, Paul A., who handled our transactions…read morefrom start to finish. It was easy to schedule a test drive for both of us for several vehicles and I was able to complete a new car purchase in a few hours. My friend returned several weeks later and apparently did the same with no issues. I've been back since for an oil change appointment, which was easy to schedule online, and also then completed under an hour. Waiting areas are comfortable. Restrooms are clean and well maintained. Property is clean and also well maintained and easily accessible.

These people scammed us by adding warranty on used car loan. My wife specifically said she didn't…read morewant it. They would not correct it. Add Don Franklin to the lying auto dealership list

Bought our 2024 Tucson here and have had it in for service a couple of times now (currently at 13k…read moremiles, so they're adding up quick). Buying experience was painless with significant discount from MSRP, service visits have been great (complementary thus far). Wouldn't hesitate to shop them again for a new Hyundai.

Absolutely would not recommend these guys to anyone! Andrew Branscum and the "sales manager " his…read moredaddy, Will are both some of the biggest liars I have ever dealt with. I literally caught Andrew in about 6 lies in the first five minutes of talking to him about a vehicle. He also told my wife several lies preying on her thinking she was going to be buying a vehicle and that I wouldn't be there. Then to beat that they both tried to significantly lower a trade in value on our car because it was "scratched". When asked where it was scratched neither of them could point to the scratch but still insisted it was! They lied continuously while dealing with both of them. If I were you DO NOT buy anything from Don Franklin lots or especially from this one. Do yourself a favor and go to Lexington to purchase a vehicle.