I have seen two doctors there (my choice, gave them a second chance). Neither could provide any…read moreanswers to my issue, either cause nor cure. They both simply said they were "stumped" and "sorry". No offer or recommendations for a referral to anyone else who maybe able to help. Glasses are overpriced and they fill the quote with unnecessary extras. Will go elsewhere where they care about the patients and actually want to help.

This office understands good customer service. Two calls to remind me of my upcoming appointment…read more Greeting when walked in the door, simple and direct questionnaire to fill out, then into the first exam area, then onto the next. Every question was taken serious and I had a great experience overall.

The doctor here is fine. The problem is with their opticians and their lab. My wife and I each got…read morenew frames and lenses there this summer. I had to send mine back to the lab twice, my wife once. Their lab didn't put on the anti-glare coating we paid for, and when they came back after fixing their mistake, they had bent my frames really badly. So back it went again. They also didn't put the coating on my wife's glasses either. My wife has bifocals, and they were also mis-measured the first time we were there. Between the two of us, we've had to come back 5-6 times just to get the proper lenses and fit. Understandable, sometimes mistakes are made. They did fix it. However, the other problem comes from their opticians. Not once did we get a "sorry" or any sympathy at all from either optician we worked with. They acted like we were the ones inconveniencing them. We're not asking for anything free, just a little common courtesy. The tall skinny one really acted like we were ruining her day each time we came in. Was going to let it slide, until we came in today for a routine adjustment (we have 2 little kids, they're hard on frames). As soon as we walked in, I saw the two problem opticians whisper to each other. The tall skinny one was very short and rude in her greeting to my wife, and didn't make any move to help us. The shorter one was more pleasant and got us both adjusted properly. We'll still go in for adjustments, but I'll never spend another dime here again on frames or lenses, especially not as long as they have whatever lab they're currently using.

By far the worst experience I have ever had getting glasses before. Unfriendly employees and…read moreowner/owners of this company. Overpriced and inconsistent product. Will never be coming back. Going to Lenscrafters instead.

Our appointment went fabulous. Dr. Neighbors is knowledgeable patient and has a great bedside…read moremanner. He also has wonderful staff. The technician that did our intake was terrific with my special-needs son. I would highly recommend.

Worst experience I've ever had at an eye clinic. I would NOT WOULD NOT recommend going to this…read moreplace in Altoona. First they charge a 4% service fee which can cause a huge headache when turning it into insurance. Second, when my glasses did arrive I tried the pair of Oakley glasses I ordered on only to have the frames break in 3 different pieces. Not a big deal things happen. They said they would order them again and have the order expedited. Following week comes along and no one had called me so I called the store to see how long it would take for them to come in (frustrated of course). They proceeded to tell me that the glasses were back ordered and that they have no idea when they will come in. They didn't bother to call me and tell me they were back ordered. so when I asked why they didn't call me the representative gave me attitude. At this point I asked for a manager to call back to get a refund. When the manager from Johnston location called back they accused me of threatening the staff when all I said was if they didn't email my refund receipt then I'm going to come down in person to get it. Again I would avoid the headache, and customer service they offer at this place. People and places like this should not be in business! Bad customer service is one thing, I'm used to it, and you see it everywhere, but wanting to call the cops and accusing me of threatening the staff because I want a refund/receipt is where I draw the line. Service and businesses that have people like this representing them should be reprimanded!

Wow I'm loving the smart glasses. And they demonstration ones you can try on. The staff here so…read moreso kind. I can't wait to get my new glasses.

My visit occurred about a week and a half ago. My son broke his glasses for the second time in 2…read moreweeks playing basketball. The glasses at our eye doctor are pricy so decided to try Target Optical for a cheaper replacement (already exhausted our warranty for his glasses). We were helped by Crystal. She was amazing. We got there 20 minutes before closing and never hurried us. She took her time and made sure my son got a pair he wanted. She was thorough and made sure we were satisfied. Highly recommend!

The Dr. was very thorough, and the ladies at the front desk were very helpful and sweet.read more

I made the appt in person a week in advance. I arrived on time. I completed my paperwork at 10:10…read moreand was told the doctor would not see me and I had to reschedule because I was not early. This was my first appt, no one told me to be early and I was on time. They told me a new person made my appt so that's why I was not told. However, that did not matter, the doctor would still not see me. They asked to reschedule but I told them not to bother, if they can't make an exception due to employee error, this is not an establishment I want to do business with. I do not recommend them. The employees were not apologetic and only blamed the doctor that they were made to look like the bad guys.

No stars. I visited America's Best in Ankeny today with my husband, my mother, and our 8‑month‑old…read moregrandson. We had already completed our eye exams and were simply there to pick out frames. We were three separate customers -- my husband and I have insurance, and my mother does not. When a sales associate became available, she began helping my mother. My husband and I waited patiently for the next available associate. However, when that associate opened up, we were told we had to wait and that the same person helping my mother would be assisting all three of us together. I explained that we had been waiting and had arrived before several other customers who were now being helped ahead of us. We were still told we had to wait. At that point, I said my mother would finish her transaction, but my husband and I would not be purchasing glasses there, especially since we had an infant who wouldn't stay content much longer. What made the situation worse was the attitude of the manager on duty. She avoided eye contact, ignored what I said, and showed no concern for the situation. My mother completed her purchase, and we left. Unfortunately, this experience was disappointing and unprofessional, and we won't be returning.

Manager refused to allow my son to authorize me to pick up his contact prescription. Told me…read moreHIPPA would only allow him to pick it up in person. He could not authorize me to pick it up, he could not email and ask them to release it via email or mail to him. Federal law does allow the release verbally and/or via email. The customer service help line was able to give us what we needed in less than five minutes. Please educate managers and staff on federal law.