I had a wonderful first experience at this optometry office last month. Dr. Lodenquai was very kind, patient, and thorough in her examination. She really dialed in my first pair of progressives and helped me find a good option for daily contact lens giving me a generous amount of two different options to test out at home. I did have a pair of progressives from a previous optometry office in Mountain View, but those didn't work and the folks there weren't trying to help me make it better, so I just had those converted to single vision lens. Dr. Lodenquai took her time and made it happen with the help of her staff. The front office staff are friendly and helpful with making appointments and answer questions thoroughly. Lisa walked me through insurance questions I had and provided much needed clarification. Ed made sure everything worked out with my glasses when I needed to get a little more power added for reading. He also took time to help me pick out a great pair and he really made the process a fun experience. These are people who care and who create a pleasant atmosphere for customers. I felt that they took their time and did a stellar job. Go! You won't regret it! read more

This place is incredible, and I feel very lucky to have found Altos Family Optometry. From first time I called and spoke with Andrew, I felt welcomed, and it was effortlessly to make arrangement for an eye exam. Upon my first visit in their beautiful location, I was given 2 options of eye exam, and I opted for the higer end full service. I never thought I would describe an eye exam as delightful, but it was. Edward, with a warm sense of humor, did a great job (both visits, different tests), and was easy to communicate with. Dr. Susan Lodenquai, knowledgeable, engaging, kind and yes, easy to laugh with. Who would have thought, a visit as this could feel so great. Now, why not the 10 Stars I truly want to give... ? There's something about the final payment that doesn't add up, + a $45 charge for teaching me to apply & take out the contact lens. So in all fairness, I'll talk to them next week, and update on the outcome, which I hope is just a plain mistake. read more

This place is really great! They will go above and beyond for you in the name of service, Edward pushed one of the glasses companies to issue a new pair of frames when there was a factory issue (which I really appreciated!). This is the spot to choose if you're looking for quality and excellent service from start to finish :). read more

Update: I have been seeing Dr Lodenquai for almost 20 years now. I started seeing Dr Lodenquai after I graduated from college and moved back to the Bay Area for work. I've lived in Los Altos, then San Jose, then Sunnyvale, and she has been a constant for my eye care. Why? Because she has delivered the utmost quality eye care. My eyes have stopped becoming worse since I started seeing her (steady prescription, only issues I have are puffy / irritated eyes through seasonal allergies). The only other thing she has tried to "sell" me on during my time with her was lasik, for which she referred me to outside specialists, and when I decided to not go through with it, there was zero pressure - just back to the usual rhythm of things. I have seen rounds of staff and they have all been helpful - not special, they're not doctors themselves, but they keep the appointment rolling. If you want solid, steady, and consistent eye care, Dr Lodenquai would be a great option. Set it and forget it, you'll be taken care of. read more

I've been seeing Dr. Lodenquai for over 10 years, and I continue to make the trip down the Peninsula just to stay under her care--she's truly that good. She is by far the most thorough and thoughtful doctor I've encountered. She takes the time to walk through multiple exams and always explains what she's doing in a clear, helpful way. Nothing ever feels rushed, and I always leave feeling confident that my eye health is in the best hands. What I especially appreciate is her attention to detail and memory--she never forgets that I have a family history of glaucoma and consistently checks my eye pressure as part of every visit. If you're looking for a knowledgeable, compassionate optometrist in the area, I highly recommend Dr. Lodenquai. She's a rare gem. read more

To my Los Altos neighbors--I highly recommend Altos Family Optometry in Los Altos at the Rancho Shopping Center. I am a resident of Loyola Corners for the past 18 years and this is my #1 service provider for eye care. The staff and owner Dr. Lodenquai are exceptional caregivers . She discovered I had early cataracts and I am most grateful for her care. They have a beautiful selection of frames too. Website for for more information! https://altosfamilyoptometry.com/about-us/ Ariadne Delon Scott, resident Loyola Corners. read more

I've trusted my eye care to Dr. Lodenquai and her team for the last 7 years. I have found them to be patient with my fitting, making sure I am comfortable and can see as clearly as possible with my prescription. I never felt rushed. read more

I've been seeing Dr. Makedonsky for a couple of years now and highly recommend her. Due to multiple past eye surgeries as a child, I am extra picky with my eye care. She is also friendly and professional. read more

Just had a wonderful experience with Dr Lodenquai at Altos Family Optometry again. My family and I have been with this practice for ten years and am continuously satisfied with the care and expertise of Dr Lodenquai and her staff. read more

Been coming here for about 7-8 years, and my family as well. Dr. Lodenquai is super nice and puts us all at ease. She talks through everything she is doing, so I am never wondering. If necessary, she has always asked if it's okay to dilate my eyes, and explains how it will help with the exam but never has pushed me to do it - but I'm typically fine with it. She is very professional and very good. The office staff is really friendly and helpful with any questions I've had. Billing through insurance is always smooth without issues. My experience here has always been excellent. read more

Worst optometry experience of my life, bar none. Wrong prescription. Treated rudely. Lied to repeatedly. Ignored my wife's direct instructions to hang onto her glasses while she confirmed the prescription they measured. They're already down to being open only three days a week, hopefully (and deservedly) on their way to 0 days a week. read more

My family of 4 have been under Dr. Makedonsky's care for the last 5 years. She is the most caring, funny and straightforward optometrist we have had and always suggests good opinions. I can always trust her recommendations and am treated like a family member instead of a customer at the clinic. Staffs are professional and friendly. Absolutely an asset to the Los Altos community. read more

Dr. Katherine Makedonsky is an excellent optometrist. I've been her patient at Altos Family Optometry for a few years now. She's friendly, knowledgeable, and efficient. I highly recommend her! read more

Loved the service! The employees were the kindest and helped me find my first pair of glasses! Great selection!

Nice convenient location, clean, strict social distance policy. Good selections of glasses. Staffs are professional, friendly and helpful.

I've been coming to Altos Family Optometrist for roughly 4 years now. The doctor and the staff members are all friendly at the clinic. Overall, I do enjoy the annual check-up for my eyes examined. This year is the first year that I decided to try on contact lenses and I think the staff can do a better job. When I tried on my contact for the first week I noticed a slight discomfort as the contact lenses are grabbing onto my eyeball. I've described the discomfort with the staff and they have the tone of, well, what else are you expecting? There are contact lenses on your eye, a kind of tone which was not pleasant. How would I know if I should feel something grabbing on my eyeballs when this was my first time trying on contact lenses? But on the other end, the doctor was nice about it and explaining what may cause the issues, and let me tried on other brands of contact lenses. Once I decided which brand of contact lenses I want. I spent quite some time talking to the staff. As they didn't document what insurance I have because they kept giving me different answers on my coverage (2-3 times back and forth with different staffs). Overall, the doctor and the staffs are all really nice when you are in person. But I feel there should be some kind of training when they answer the phone and/or emails. read more

My family has been using AFO for many years and alway enjoyed the professional staff and their patience. Their service options are extensive and very knowledgeable of most current vision products. Extra care and time is taken to ensure complete patient satisfaction in a very pleasurable environment. read more

Meh. I expected more, given these reviews. I get there and a young woman with no social skills ushers me into a room, says "sit here, look through this lens." I have never been to this place and have no idea what she's doing. She never said hello or welcome and never explained what the test was for. (It seemed very random.) Then I meet Dr. Tang. I'm sure she is good at her craft but her communication is really a challenge (conveying ideas clearly, not a language barrier). I am someone who likes to learn about health as much as I can, so I ask a ton of questions. There were multiple times when I had to repeat the question several times. I kept getting really vague, confusing/unrelated answers. I'm sure she's smart and all, but the interactions were just frustrating. I finally just gave up. She then told me she was going to dilate my eyes. Uh, no. Nobody told me this was part of the routine exam and I was not prepared for this. When I went to leave, I realized I had forgotten my credit card. I told the receptionist I would pay as soon as I got home. When I did not call them with my card number within 30 minutes - no joke - the other receptionist (woman #1 from above) calls me for payment. When she got my number she just hung up without saying goodbye. Look, I am happy to pay my bills in a timely fashion but this seemed a bit excessive. read more

I'm always very happy with the prompt returned calls I get from Altos Family Optometry. They are always willing to provide me the times that they are available and in a professional manner. Whether it's to pick up my contacts, have my new glasses fitted or for my yearly check up, they keep me in the loop. The office itself has a wide variety of glasses to choose from and Dr. Lodenquai is extremely thorough in her exams. She asks a variety of questions relating to my eyes and what my daily computer routines are. She also offers some samples for products she recommends so I never feel pressured into having to buy the product before I get to try it. I have been coming to see Dr. Lodenquai for years, and so has my entire family. I would definitely recommend that you stop by Altos Family Optometry if you're looking for an optometrist or give them a call - they'll definitely be able to help you out! read more

The doctor is professional and personable, and the floor staff is particularly helpful. I've never been somewhere where everyone so genuinely cares about making me feel good about my fit! read more

As a new patient to Altos Family Optometry I am pleased with the warmth from the staff and skill of Dr Lodenquai. She is pleasant, upbeat and quite obviously skilled and dedicated. She earnestly worked with me and my unique vision needs without being impatient nor dismissive. I felt a real partnership with her in working out how to address my vision concerns. I highly recommend this service and optometry team. read more

Dr. Lodenquai serviced our family. She was thorough, professional and very knowledgeable. I highly recommend her as an optometrist.

I have been a patient of Altos Family Optometry for over 3 years now. The staff is friendly and the doctors care about their patients. The location is convenient for work and they always go the extra mile to help make your exams enjoyable and comfortable. The hours they are open are a little off from the standard M-F 9-5, but this is a family business so being closed early one day a week and then open on Saturdays instead is a very minor inconvenience when you receive such great care. Dr. Lodenquai is just great along with all of the staff. read more

Dr. Lodenquai may quite possibly be the Dr. Karen Ho of the optometric world. She's very patient, and take the time to explain everything you want to know. You feel like you're the only patient she has when you're there. She explains all your options, explains anything you want to know (i learned about diopters from Dr. Lodenquai on my last visit.) A quaint little office, she doesn't have a big selection of glasses, but she can order just about anything you want and use your insurance to credit towards it.. read more

I tried out Altos Family Optometry for the simple reason that it is close (walking distance) from my house in Los Altos. Now I wonder why I didn't use this logic before because it works, and I'm very happy with the service there. I have been wearing glasses since I was a teenager, now I'm middle age, and never really felt like prior service providers (optometrists) were the type of place that I'd recommend, more like a transactional experience. Altos Family Optometry is the opposite. At first I ordered new glasses, prescription progressive bifocals, and found not only Dr. Lodenquai, but the entire staff there to be friendly and helpful. Service and communication are prompt and professional, they never kept me waiting, and I am so pleased that I recommended my wife try it too. She also bought some prescription glasses and then passed the recommendation to my older daughter, who bought some prescription glasses as well. That's 3 pairs in 2 months and my wife and daughter are equally pleased. On a recent visit, Dr. Lodenquai mentioned that there are new "mutlifocal" contact lenses that would be appropriate for me. I've never had contacts before because I didn't know the technology would permit both distance and reading together. So I thought I would try them out. She helped me find the right brand and prescription and now I am surprised how wonderful contact lenses can be. One nice thing is that they are happy to make appointments and are always right on time, which is very convenient. And there's a frozen yogurt shop and Starbucks less then 30 seconds away to make a visit even nicer. The Service is A+. I can recommend without reservation and expect to be going to Altos Family Optometry until I move away, or die of old age. read more

Had a great experience here at Dr. Lodenquai's optometry! Besides checking the eyes for a prescription for glasses, she does a complete exam even dilating the eyes. Dr. Lodenquai also suggested a great solution for my dry eyes! Very friendly staff, clean, and organized office! Love my new Maui Jim sunglasses! read more

We are a family of 8 and have been seeing Dr. Lodenquai for a few years now. She is very patient and provides wonderful service. Her staff is very friendly and accomodates for our big and busy family! The new location is lovely, and they provide a large selection of glasses for our whole family! I reccomend her to all of our family and friends. read more

Above and beyond customer service! I had splurged and purchased beautiful indestructible frames for my glasses that sadly destructed after their warranty expired. The team at Altos Family Optometry confirmed that the glasses were beyond warranty but immediately volunteered to do what they could to help! And as I had hoped/suspected, they were successful and not only convinced the manufacturer to replace the frames - they replaced the lenses as well! They are ALWAYS wonderful and responsive and that is why my family continues to support them as well! read more

Having worn glasses since I was in middle school (and now in my 40's), I have visited many an eye doctor. Dr. Lodenquai is by far my favorite. Why? She is patient, knowledgable, clear, kind, interested, really cares about her patients and the health of their eyes and vision. New to the area, I first found her through YELP, so many positive comments - I had to see for myself. I had been one of those who wore my contacts throughout the night never allowing my eyes to breathe (I am so blind that I hated opening my eyes to the blur) - she could tell this in our first eye exam. She gently but firmly explained the importance of allowing my eyes to breath, in the very least over night. She suggested I wear my glasses at night and in the morning - take your contacts out at night and just keep your glasses by the bedside - you'll get used to it, and it is important. I did. She also helped me pick contacts that were the most breathable. Dr. Lodenquai always asks me how I am doing, how my grandmother is doing...she remembers our conversations from way back. AND she really cares. AND I don't think I am the only one she treats this way - it is simply her way. It's kind of an old fashioned way, from a time where people stopped and looked you in the eye and really listened and shared. It is the way it should be, I think. Her staff is a reflection of her, professional and personal - Pam, Jennifer and Jo have always been very helpful. Pam confirms my appointments and reminds me when my yearlys are coming up...Recently, Jennifer helped me try on about 20 pairs of glasses as I went back and forth between this and that one. I never got the sense that I was being too picky or slow. I so appreciated the time she took with me, and the help in choosing frames that I felt good in! Today, I noticed a little table and chairs set up, with crayons and paper to color on. Such a sweet little area - Dr. Lodenquai had put this there for the children so that the mommies could get their exams while their toddlers played. She is a mom of three so knows the challenge of keeping young ones engaged while you are having to take care of "business". This kind of thoughtfulness puts her and her staff above and beyond the rest. I am very thankful and happy for having found Dr. Lodenquai!! read more

Went here to get replacement lenses for my glasses. First, went to get an eye exam and that went fine. Put in an order for new lenses. Lenses took a while ( i have rimless drill mount ), so it took about 2 weeks. When I got the glasses, they were not mounted/drilled properly. Altos Family Optometry should have QC'd the glasses before calling me in. I told them of this and they sent them back to the lab. Waited 2 more weeks and now I have my glasses. Lenses themselves are pretty good. Time will tell if they will yellow, scratch, etc. But right now, I have an new set of lenses in my glasses. Prescription is a good match as well. I just wish that their lab quality was better and that AFO's QC before calling the customer was better. One of my previous glasses was from Lux in palo alto. They had a similar issue with their rimless not being done properly, and they sent it back asap and notified me of the delay. I was not happy that they did that, but it was better than me discovering the problem and then requesting that it be fixed. read more

Have been coming to Altos Family Optometry ever since I needed prescription glasses about 7 years ago. My experience has always been good. Dr. Lodenquai is very friendly and (to the extent that I can tell) very capable. By now, in addition to the eye exams I think I've ordered more than a dozen pairs of glasses and I've never had any issues, so would definitely recommend! read more

Dr. Lodenquai is the utmost professional when it comes to your eyes. Unlike some other optometrists where you feel like you're being rushed out for their next appointment. Dr. Lo really cares and takes the time to figure our the best treatment. She is without a doubt the best optometrist ever! I've come to learn that she is also a very devout Christian which speaks volumes in my book. Thanks for all your help Dr. Lo. I will refer and recommend you to all of my friends and family that may need eye care. :) read more

My kids and I really like going to see Dr. Lodenquai! Dr. Lodenquai is great with kids and her new office has a great setup for kids. Dr. Lodenquai is very thorough with the eye exam. She asks me a lot of questions and makes good recommendations (like good contact lens and fish oil). Her staff is very friendly and professional. My husband recently got new eye glasses. They had him make a glasses fitting appointment to make sure glasses fit right. I thought that was really good customer service. read more

Initially, I found Dr. Lodenquai from a glowing article in the Los Altos Town Crier about her services. It's been a couple of years now and I continue to be impressed with her professionalism, thoroughness in her evaluations and genuine concern for my well being. After receiving my new glasses, I received a follow-up call to ensure that I am happy with what was fitted. A nice touch! I appreciate the great customer service -- Jennifer, Monica and staff are all super friendly too! read more

First time at this facility today and it was a lovely experience. All the staff was very friendly and well informed. Clean and sanitized facility. read more

Dr. Susan Lodenquai is an excellent eye doctor. She is very patient and professional and does not pressure you into purchasing anything. You best interest is her objective. The office has an good selection of frames for the whole family. The staff is very professional and provides outstanding service to meet all customer requests. I highly recommend Dr. Lodenquai's services to everyone. You will not be disappointed! read more

The doctor is excellent all around - This week she came in on her day off because my daughter scratched her cornea. She is extremely personable with a very good bedside manner especially for children. She is also very caring. She had continuously stayed in touch with me and is tracking a medical condition with my eyes. Her two staff are very attentive, very responsive and personable. They're totally on top of things. In short, I wholeheartedly recommend her and her practice to any family. read more

My wife and I had been going to Dr. Lodenquai's for a few years, and we are thoroughly impressed by the friendliness and professionalism of Dr. Lodenquai and her staff. We actually were referred to her by another very satisfied client. They have an excellent selection of the latest styles, and her staff is great (and very patient) in helping us pick something. We've purchased prescription glasses, sunglasses, and contacts, and have been very happy with the results. Also, we've definitely broken a screw or scratched a lens, and they have been very quick and attentive to get them repaired very quickly. Dr. Lodenquai and her staff are some of the friendliest people I've met with, and they all have excellent knowledge in what is best for your eyes. We moved out to the East Coast, so we are sad we can't use Dr. Lodenquai's services anymore. But we will definitely stop in when we are back in the Bay Area to visit -- especially since we haven't found a similarly great optometrist out here yet! read more

I've used Dr. Lodenquai a few times over the years (once per year). She does a very thorough eye examination. Last year I went to an Ophthalmologist at the Palo Alto Medical Foundation thinking I should have my eyes examined by an Ophthalmologist, since they are medical doctors. That was a mistake. I'm back with Dr. Lodenquai this year. With the PAMF Ophthalmologist, it felt like they just wanted to get my exam done and get me out so they can bill another patient. In contrast, Dr. Lodenquai takes time to check and double check. She told me about new contact lense technology and had me try samples to see how I liked them. She probably spent triple the amount of time that PAMF did making sure I was getting what I needed. Yes, there is a place for Ophthalmologists when you need eye surgery or have serious issues. But for annual eye exam checkups, I'll be sticking with Dr. Lodenquai. Some of the other reviews comment on the limited selection of eyeglass frames. it's true. They don't have as large of a selection as the large chain stores. But if you find a frame you like at one of the large chain stores, they can get it for you and make your prescription glasses. And they take most insurance. Not all the chain stores do. I have VSP and I found most chains (including Lenscrafters) do not accept VSP insurance. Dr. Lodenquai does. Overall, I highly recommend Altos Family Optometry. Nice friendly place with a good Optometrist. Frank M. San Carlos read more

Dr. Lodenquai is okay. Her clinic is organized, friendly and clean. I didn't find her to be thorough however. For example she does not test near vision unless you ask her to. Additionally, each time she tries to convince me to get further expensive tests that are unnecessary. An okay experience for a few routine exams, but I stopped going there as I was not impressed by her medical examination. read more