stroller performance from the employees and one in particular helping me with electronic electronics, my phone to set up my banking app, which I'm not good at Emiliano d Sotelo read more

We had a list of things we needed to do at the credit union, and we were dreading the chore. Mayra M assisted us with undivided attention. She went through our entire list and took care of everything. She was able to make suggestions to make transactions easier and she walked us through how to do things online between our accounts. She gave us her card to personally assist our daughter with her accounts. We left feeling like we had a very productive day and such relief. We both commented to each other how bright she is and how relaxed, never looking at a clock or making us feel rushed in any way. Thank you Mayra at the Indio branch! read more

Great presentation yesterday, Valeria!!! Thank you for coming here to visit our Clients again and add a special group presentation to our center! I could tell a lot of people were Interested in learning about your knowledge in finances, I was grateful you Were there to answer all the questions that came up & provide a visual aid. I love how you facilitate Groups, you're very interactive and inclusive, keeping everyone engaged. It was good to Catch up with you too! And thanks for your help with moving all those tables after group lol how great it was that you ended the group presentation with Altura swag giveaways for everyone! You're the BEST!!! I appreciate our business collaboration and getting to know you personally. Thanks A Bunch!! Senior Peer Ashley Jean County of Riverside - Behavioral Health read more

Always an inconvenience, the ATM here is absolutely ridiculous. It constantly does things like accept money for a cash deposit and then suddenly cancel it mid transaction and push everything back out at you. That happened this morning and when I went in to make the deposit in person, I decided that I didn't want to wait in the line. A repeat scenario of other times that I tried to do anything quickly and easily at this bank. l thought banking with a credit union came with all kinds of benefits?! Genuinely frustrated. read more

Valeria muy professional y con mucho Conocimiento valioso, Enccantadisima Nos ayudo mucho en en taller en el coachella.womens business center Esmeralda Shayne read more

Valeria is amazing!!! Her class is super helpful and insightful. I attended at csusb.

OK for simple transactions but no support stuff! managers are never available for any help whatsoever tellers are great however!

Came here to complete a auto loan. Smooth simple and well organized and most importantly they have the best rates. Person I worked with to complete the loan is super friendly. Definitely recommend this bank for any banking needs. read more

Visited my favorite branch and was assisted by a wonderful young gentleman by the name of Emiliano. He has great member service, efficient and had a smile the whole time he helped me! Thank you Altura for choosing awesome employees. read more

I love Altura Credit union. The service is great. The special account people are knowledgeable. I have to deal with another Big Name bank for the business...and am surprised they don't offer the same options as Altura. read more

Altura is amazing ! BUT The manager in this particular branch is the absolute WORST ! UNPROFESSIONAL, RUDE, CARELESS, A JOKE !!! I have met with this branch's manager 3 times and the 3 have been very unpleasant! She does NOT GREET CUSTOMERS!! Not once presented herself as the manager, does not look at you in the eyes when speaking. And she is "never there" until you decline to leave until your questions are answered, she then magically appears, only to "1. Not introduce herself 2. not speak to you nor look you in the eyes 3. make sure she gives you a harder time" read more

Stopped in a few days ago and might I say great service. Not the first time I've been in here each time is great, but Iris was such a help! Everything was so easy she was clear and had great communication! Honestly she deserves a promotion, she gets things done quickly and efficiently with a smile on her face! 10/10 service! Also beautiful nails!! read more

For a Friday it sure was quick!!:) all teller windows were open. All the employees were friendly great office. read more

Altura Credit Union - Banks & Credit Unions Near Me - Indio, California

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I have had a truck loan with Altura since 2017. Great rate for my credit score (Go Altura!). I recently went in to pay my bill and the young lady (Lety) at the front provided with with not just great customer service with a smile (very important) but she saved me time and money. She offered me an absolutely free checking account with them solely because I already had an existing account with them. Long story short, she made it super safe and convenient for me to make my payment online without having to make the drive. Thank you very much Lety! I appreciate the EXTRA attention with makes it EXTRA-ordinary service J read more

Kimberly O helped me open up a account and was very helpful. She answered all my questions and was able to explain to me what were the best options for me as I am wanting to build and repair my credit. Very efficient and fast service. Thank you Kimberly for all the help! read more

This credit union is a very poor banking institution. I have been a member of other credit unions for 30 years, and never had my ATM/Debit card "shut down" for reasons that defy logic or understanding. "Your charge is out of the area". Does anyone else travel? Does anyone order online from other US cities? "We sent you a card with new chip technology, so your old card was inactivated." Without notifying your members? I am changing my automatic deposits to another bank or credit union. I'm unclear as to whether this was picking someone for poor treatment and bad service, or just poor service in general. read more

Anna Acosta went above and beyond, when helping us with our loan agreement. She is truly dedicated to provide great customer service and satisfaction. Thank you. read more

Do not use this bank they will change you for everything. never had a bank that changed me monthly for having an account and not using it a needed. They way of getting around the fee is to spend money at the 99 cents store. Isn't the goal of a bank to save money. Not make me spend money on useless items. read more

This is not a Credit Unuon you'd be proud to say: Yes, I'm a member! Of. Ugh! Calling in to find out about opening an account, you'd think that I was reaching through the phone and ripping the Credit union rep's tongue out! She stumbled on her words, She seemed to speak only a bit of English, stuttered and actually that wasn't all. After being in the phone for 3 minutes, she asked me to please hold. What in the world is wrong with people who have jobs? Why are they deciding to provide crappy service to us customers? What gives? I'm very glad that I actually only go here for small transactions and not for my actual membership account. Very disappointing. And to add the cream on top? The Corporate office had a HR woman answer the main number (951) 571-5349 and then when she transferred me to a member representative, after 4 minutes, the next rep gave me the run around. Won't be running here for any services if I don't have to. read more

I just wanna say thank you to one of the employees at Altura credit union at Indio Irene Valdez she was very helpful and patient especially with the time limit I had . I was there to take out a loan for my 1st ever car I had an appointment to pick it up at 3pm . She made sure I wasn't late and worked with me for 2 hours . She really is a great financial sales representative I would definitely be coming back to her if I get another loan. Thank you Irene you are awesome. read more

I have banked with them for 8 plus years and I've never had a problem like other well known banks. I wish there were more locations since this would help with the long lines. read more

Altura Credit Union - Banks & Credit Unions Near Me - Indio, California

One of the most absolutely best credit unions to help out with my refinance for my car! Kimberly especially made this very easy and fast. I was very happy with the results of her work ethics and communication skills. Very humbled to get such a excellent interest rate and better off further our membership. Thank you y'all are the best. read more

I have had multiple accounts with Altura for over twenty years. The last year has been one problem after another. Refinance, car loan and now my bank accounts. "Somehow" I am no longer enrolled in overdraft protection. I transferred money from savings to checking using the app which showed in my transaction history, apparently it failed....7 charges of a $29 courtesy fee paid out which caused even more money to be overdrawn. After a phone call they are only able to reverse 3 of the 7 fees charged. I will be doing business elsewhere. read more

Compared to how you get treated at most banks and credit unions today, I have to rate Altura Credit Union Indio, CA as a 5 STAR Excellent financial services company for its size!!! I've never given that type of rating ever but feel they deserve it. Why? On 11-27-17, my wife and I showed up a few minutes before they closed for the evening to process a special trust that we had to add to our loan application. A Financial Services Officer named Jessica Avena greeted us with a huge smile and warm invitation, invited us to meet with her in her office. After she reviewed our needs she told us in clear terms what was necessary to complete the process. We had to return the next evening after we got our documents in order for the loan to be processed. After greeting us once more with her pleasant demeanor, she helped us complete the final steps to get our trust added to our loan application and get the loan processed. Jessica was awesome, she's extremely knowledgeable, nice, friendly and very willing to help us. No games! She processed the paperwork seamlessly and in just a few minutes sent us on our way. We couldn't have ask to be treated any better, treating us the way people want to be treated. She has a very nice demeanor and work ethic about herself and made my wife and I feel good about doing business with Altura. She also seems to like working for Altura and that also made the difference. Thank you very much Jessica for the pleasant experience and please keep up the great work. read more

I LOVE THIS BRANCH The staff really cares!! They have helped me when I had nothing and then brainstormed to make a plan when we're doing well :) Their customer service is really great. Truly, sit down and see how they can help you might be surprised!! read more

Stay away from this organization--certainly do not use their loan programs. Took out a small loan with them, fixed rate and simple loan. They have not only applied extra payments to interest when it was supposed to be principle, but also, unbeknownst to me, charged me for insurance that I had provided proof of already having. Slipped it right into the principle and if I hadn't asked for a printout of all loan activity for the year, would not have seen it. Won't go into all details, but was obviously a scam and am trying to rectify, but struggle to get calls back. Any company that refuses to give employee last names and direct numbers tells you something. read more

My review is for the Auto Expert agent Marina. My husband and I are extremely pleased with the customer service we received. Marina found us the best deal, rate and trade in during our car shopping experience. We visited over 5 dealerships online and in person, which left us with the usual car buying excuses not the vehicle we want, an outrageous payment or crazy a rate. We called Marina let her know what we were looking for and she called us the next day with everything we asked for and more. We arranged a pick up time for our vehicle and that was it. The easiest vehicle buying experience ever! I'd recommend Marina to anyone who is interested in purchasing any type of vehicle. We'll definitely be contacting Marina for our next vehicle purchase. We can't thank her enough. Very satisfied with the care Marina gave us. read more

Thanks to Alma for being so nice & for helping me out. She went out of her way to help me get a new card

I love this bank because of the excellent service, and every employee their is both welcoming and very knowledgeable.

These people are great. They know how to take care of manny transactions with ease and professionally. They help me with the door and offer me a chair because of my bad back and I have trouble walking these people are very kind considerate and knows your business. read more

Do you want a head ache and a bad experience? Do you just want to have your day ruined? This is the place for you!!! Negative 10 stars for this poor excuse for a bank. read more

Very disappointed with loan department. Turned down for RV loan with an 820 credit score. Over 15 year depositor of 100,000.00 into checking account plus five figure savings. Wrote CEO and did not even get an acknowledgement. read more

With 5 people ahead of me I waited over an hour for the ONE customer service person to ask to talk to someone about a house loan. When she finally acknowledged me I found out the rep wasn't in. She took my name and email and said the rep would email me in a couple of days. "He/she is very good about that." I'm still waiting. That's been about a month now. In the meantime I got loan approval very quickly from another bank. Now I'm back on my mother's behalf. There are 7 people ahead of me and AGAIN one customer service person. read more

People there are nice, but the organization itself is awful. They are a credit union in name only--fees all over the place, terrible rates, bare bones staffing....the lines at Disneyland move faster. It is clear the management views members not as the joint owners but as customers who are looking to provide profit. FYI...a credit union is intended to serve its members not its management. While "credit union" is in their name, they are not one in actual practice. They do put the increasing fees to good use. They put up two large flat screen TVs on the walls to run looping Altura graphics all day long. read more

I use this bank because it is a sister bank to my credit union at home but they are incredibly slow!!!!!! Good grief!!!!

Although this location is ideal, and I consider myself to be an excellent client (rarely call, mostly just use the ATM and I am never overdrawn). On the few occasions when I do need to handle a transaction inside, it is like a bad dental experience. The tellers consistently make things the most difficult they can for you. One time I had to sign 5 documents to make a CASH DEPOSIT. Completely frustrating. Even a simple transaction turns into an ordeal with the tellers. Month after month I consider closing my account. However the reason that I remain loyal is due to the manager Jessica. She truly is the only reason that I continue to bank there. She is personable, professional, helpful, and always remembers my name. She is just wonderful. Jessica is an example of what a banking representative should be like. Recommendation: If you bank there, ask for Jessica - she is awesome. read more

Today I stopped by Altura Credit Union in Indio Ca. I just want to say the service i got today from Mario a new clerk and was very good but the service we recived from Mayra Mendoza was extremely professional polite and very helpful we like to say thank you to her her once again read more

A+++++ service! I showed up 2 minutes before they closed on Friday the 6th. I was immediately acknowledged and greeted. Jessica helped me open a new account, put my check into my account, and all my funds were immediately available. Jessica was awesome and she's really really nice :) read more

I was glad to find a credit union nearby. I also didn't know that I could access my credit union account in Oregon but using my card here, either at the ATM or in person. I was delighted to know I can deposit checks directly to my account and retrieve cash as I need it. It was a little hard to find in the strip mall. John Porter read more

Great new remodel! Same underwhelming service. Every time I have to walk into this branch I dread it. So much so that I'm switching my accounts out of here. Staff members are so slow and seem like they dread even working there. Very dull attitudes. I opened up two new checking accounts for my kids on a Saturday, my wife and I arrived at 11:40am, there were four people ahead of us and two and a half hours later, exactly, we were out the door. Love the extra space but please fill it with bodies that are upbeat and can move faster than paint dries. read more