My main credit union is in Washington DC and from time to time I need to use a shared banking…read morelocation to be able to deposit money to my accounts when local ATMs do not accept deposits. My Navy Federal ATM also does not take deposits here in Palm Desert, so I was happy to locate this credit union not far from us, down by Avenue 42 and Monroe. I decided to open an account so as to receive full service banking. The location is great with plenty of parking. The staff are really helpful. You can open accounts in person or online. We were headed home, so I logged in to create an account. In no time I had confirmation of the process for verifying identity and I was able to select an identity protection layer of security. They sent me several emails to alert me to the progress of transferring some funds into Sun Community from my credit union. They have a drive through and a walk up ATM. I suggest using the outdoor ATM in daylight hours because it is facing toward Avenue 42, but not terribly public so you could be able to call for help or to be seen in case of an emergency. This is a great resource as so many different credit union members can take advantage of this shared facility and make life easier for us.

Based on my experience, Sun Community Federal Credit Union in Indio has been the worst bank I've…read moreever dealt with. I had a hard time accessing my own money, and the customer service was disappointing. The staff wasn't welcoming or helpful, and the whole experience left a bad impression. I personally wouldn't recommend banking there.

Was so happy to leave Wells Fargo and change to this bank. The service is excellent; I've never…read morehad to wait for a bank teller or an account specialist and they are all super friendly & professional. They have Saturday hours, unlike Wells Fargo. Every time I walked into Wells Fargo there was no one available for accounts, and sometimes you'd have to book a week in advance. Not so at 1st Bank! I'm thrilled to finally be with a bank that delivers good service.

Monika Zalavari…read more Thanks again for the great effort in assisting our mutual client. He has been a long time client and I know he's been a longtime First Bank customer. We've previously been in your branch and everyone is very helpful and courteous. I know he thinks highly of First Bank so you were the person I thought of to call to assist him in getting these important documents handled (by remote control from Pasadena). We're both in a service business and it's always a pleasure to work with other good service providers. Thanks again for your special interest with your/our clients. Greg

I've been banking with Citibank since back when they were still CalFed. Thanks to the mobile app, I…read morecan go years without needing to step into a branch, but when I stopped by last week to make a withdrawal, the same teller who's been there for over a decade greeted me with the same warm smile and consistently great service. That level of reliability is exactly why we've stayed with Citibank all these years. I personally recommend Citibank, and especially this branch in particular.

My wife and I were updating our trust and worked with the branch manager. His name is Jorge De La…read moreCerda Ramirez. He was polite, professional and very kind. He answered our questions and made the whole process easy and painless.

I go to this branch when I want a smooth and quick transaction at the window because the one…read morenearest me somehow always has problems. I was able to resolve an issue quickly with an account freeze that was due to a merchant trying to run my debit card multiple times, which I appreciated because I needed to use my debit card for a large purchase that day (an entire living room suite of furniture). I recently stopped in to make a large cash withdraw which went quickly and smoothly. When I tried that at a different branch, I was told they didn't have the cash and I'd have to wait 8 days before they could get me my money. Dena was especially helpful and a pleasure to talk with. I highly recommend this bank and I wish it was closer to me! My husband's law firm has done business with this branch for many years and appreciates the great service.

Just like all the other i looked up on yelp the hours are fricken wrong they dont close at 4pm on…read moresaturdays hell they dont even close at 2pm on saturdays no this branch is open until noon 12pm thats it. Yelp has been wrong onthe business hours for ever single place ive looked up today. This is total crap and for someone like me that has extreme problems with heatstroke and skin issues running around in 110° heat with no real way of hidi g fro. The sun and only ice water to stay cool uts down right deadly for me to keep going from place to place that is closed. You guys need to fix you crap before someone dies on a wild goose chase you created......

I been with this bank a bout 40 years ago with no problems, good service for 4 decades straight…read morewith no problems. Tums up for CHASE BANK Chase Banks Tums up for the good service. M A N U E L. GU E V A R A

Brittany was such a great help today! I have a Chase credit card and mortgage account, but not a…read moredeposit account. I was interested in ordering foreign currency for a trip. She did her best to help me, and I really appreciated that. It turned out Chase didn't carry the currency I needed, but that wasn't her fault.

I would like to appreciate Cristian, an employee who works for this branch…read more For the past two and a half months, my ATM / Debit card order has been so ridiculous that it took me two months to arrive in about a week. I don't know what the true cause is. Before going to this branch, I first went to the Palm Desert branch. However, the results were not good and the response remained unmediated. Then, I went to this branch of Rancho Mirage, and I was lucky enough to meet Mr. Cristian, who was very kind to me, and was very friendly and very comfortable for me as a customer. I was able to do it. And today, I am very happy that the card has finally arrived. I highly recommend this person. Thank you so much Cristian !!

The worst experience, not very helpful at the counter and I lost my card and have a lot of issues…read morehere and there are people sitting in their office with no clients not coming out to help me. In fact one man came out walking as slow as a turtle looked right at me and looked away and went to the back. Do not bank with these people. It's not the first time it's been like this. I'm done. Country club drive is where the guy who walked by me. His name is Hohn. He needs human skills, basic ones !!

I have been depositing my rent checks here for my landlord for 10 years. I have never seen any kind…read moreof customer service that would encourage me to open an account here. ALWAYS a line because never any tellers working. Office workers are too good to come help. Thank good for Mechanics Bank. I'll Beverly switch and every time j I come here, I C am reminded why. While I type this in line- seeing as how I have nothing but time....

Great location and close to lots of businesses. The building and parking are well maintained but…read moreI've saved the best reason for last. The staff are FANTASTIC, always cheerful and eager to greet you. They are quick to handle business and earnest in their desire to help the customer. I always leave being thankful this branch remains available. Thank you Management!

This review is all about this bank's annual calendars. I have been getting their calendars for 37…read moreyears! I keep my account here, all those years, cos of the calendars, and I came to this branch for the first time, as I was driving thru Rancho Mirage, just to pick up my calendars. What's so special about the calendars? Well every year the calendar features only one scene a different artist, who depicts something in Riverside County, such as a historic place. After all those years, or even just 2, the calendars all look alike, and you have to look at the same artwork for 12 months! But the special feature of their calendars, is they have large boxes that you can write all your appts, AND THE PAPER CAN BE WRITTEN ON IN PENCIL. I document my entire life, almost every day for the last 37 years, on this pencil friendly Provident calendar Yes, almost all calendars have photos on glossy photo paper, that you cannot write pencil on, and still SEE what you wrote, and you can erase it with pencil eraser. Provident's calendar is just on regular paper, but pages are heavier stock. Also the calendar has only 6 pages, so not heavy. AFer half a year, you flip it over and the months continue on backside. Every year I look so forward to starting a new calendar, but they only come in after Thanksgiving, but I have things to write for next year much earlier than that, so I wish they'd come out amonth before Thanksgiving. 5 Yelp stars for Provident calendars! I document my life into them, every year.