Go to other branches in desert for things of importance…read more Ok for very basics, not well staffed with upper Managment

They don't know how to answer phones Called them 4 times…read morebefore someone answered the phone. Just wanted to ask a quick question

So for the first time in my life my bank account has been compromised and someone stole my card and…read moremade a bunch of unauthorized transactions and it was a good amount of money it was pretty much all the money I had saved in my bank so anyway I was really stressed out about it and I still had some money in my bank account that I needed because I had my card shut down immediately this isn't my usual bank because I don't live in Indio but I happen to be visiting over here when it's happened so I came and I was greeted by Joanna and she was absolutely amazing made me feel so much better about everything that's going on got me what was left in my balance and pointed me in the right direction for tomorrow morning or do I need to call to get the ball rolling on getting this rectified so just want to say that Joanna was super professional nice and really did a great job at easing my anxiety about this whole situation. If she was my employee she would be getting a raise

Don't understand why they only have 3 tellers working on a Friday before a 3 day weekend. Worst…read morebranch in the Coachella Valley

I would highly recommend this bank! I recently discovered this bank when I relocated to the Palm…read moreSprings area. I first spoke to "Jackie" on the phone to obtain some information about their CD products. She was extremely pleasant and helpful. I mentioned to her that I planned to visit the bank the following week. When I walked in I was so impressed to see that she had already entered my information into their system so that it would be available to anyone in the bank when I came in. She then proceeded to personally handled my transactions. She was so warm, professional, knowledgeable, and kind. Before leaving I mentioned to her manager how impressed I was with Jackie, and she too extended a welcoming hand.

On three separate occasions in the last month I walked into the Fred Warring branch to make simple…read morecash deposits and found only one teller working and after waiting about 15 min. as the line was getting longer behind me I left and went to the only drive through they now have in the valley and made the deposit. It's a shame PPB has progressively gotten worse over the last few years it was a great bank with 5 locations and great service just like Canyon Bank was when they took it over. PS: I am not blaming the tellers this is a management issue.

The staff is miserable like they hate their life, they don't smile, great, make you feel welcome at…read moreall. Avoid this branch at all cost until they can replace their miserable, rude, employees! The two worst woman there are young and one is now a manger who walks around like her s*** don't stink. Not to mention this bank in general is horrible. I recommend any bank other than this one and I have separate experiences to back that up as well, but this pertains to the particular branch.

The people working in the bank are super friendly, attentive and helpful! However, the drive up ATM…read moreis always broken! So if you need cash after hours you CANNOT GET YOUR MONEY because they only have one ATM and it's always broken! We switched to first bank because they are close and we liked the people, but the ATM is a deal breaker. Just imagine getting 3 small children out of car seats to go inside the bank to make a withdrawal because the drive up ATM is broken. Pretty soon you're going to find another bank!

Shout out to Schools First! Over the last 4 years I have had…read moremultiple in person and phone interactions with them. GREAT customer service! Today, I had to go in and Veronica, branch manager, greeted immediately and my time working with her was amazing. Thank you! In a world where customer service is lacking in most establishments, Schools First could teach a class.

Great customer service in person and over the phone. They are always smiling when I go in.read more

Outstanding Customer Service from Gabriel Gutierrez…read more I had to file an auto claim after my car was unfortunately declared a total loss, and Gabriel made what could have been a very stressful experience so much easier. From the beginning, Gabriel was there to help me file the claim and guided me through the entire process. He kept me informed every step of the way and was always in contact with updates. He truly took ownership of my claim and went above and beyond to make sure everything was handled properly and completed smoothly. The entire transaction was seamless, and I really appreciated how responsive, professional, and caring Gabriel was throughout the process. It's not every day you come across a representative who genuinely makes you feel taken care of. Gabriel is an amazing representative at Altura Credit Union, Corporate and I highly recommend him! Thank you, Gabriel, for all your help and for making a difficult situation much easier!

I had a really good experience with Valeria Santos. She's really helpful. She's really great at…read moreeverything she does. She tries to help you as much as she can't. has a really good personality I recommend her

Amazing service from Victoria todayalso everyone there were very helpful and friendly.read more

It has been almost a year and you still can't access the ATMs after hours. Chase bank card is…read morerequired to unlock the doors however the card reader has not been working for the debit card or the phone card. You have to hope and wait the ATM drive thru is available. INSANE.

I was looking for what I thought was a simple thing... open a new checking account with some cash I…read morecouldn't deposit in our investment account. So I go to Chase first... could not have cared less and told me to make an appointment later in the week... what??? It's a checking account? Then I went to Wells Fargo, same attitude (and Yelp rating I add) and story. So I go to my trusty Yelp page and look at rating and customer service and believe it or not, it's US Bank in my market!!! No way! I wander in and meet the lovely Tia who says no issue and I'm done in 15 minutes. Step by step and I'm out the door with a debit card and a smile. They way it should be! Thanks Tia!

This is a very good branch,very good customer service, they are very helpful and personalread more

Sometimes when I am in the area I stop in at this bank. I joined Firstbank way back in the 1980's…read moreand have been a loyal customer. It has been fun watching them grow and I have been to each of their locations. The one out in North Indio has a drive thru! There are never lines and the tellers are so friendly, helpful, and genuine. I am not a fan of the larger banks as I like the personal touch of a smaller bank where they know you by name. A quick telephone call is all you need. Love that they are open on Saturday mornings too. I just wish they had safe deposit boxes.

This was my first bank ever haha which is funny because the name of the bank is also First bank!…read moreStarted an account here for free since I was under 18 at the time and have had it since. There is plenty of parking and it never seems busy which is great for when I do need to do some business. Also located in a busy shopping center and right off Washington. They have a drive-thru, but have yet to use it. The staff is always friendly and helpful. They would stop what they're doing to take care of customers. I never have any problems with this bank and it seems like they're always improving their debit cards. They also have online banking available. If you ever need to add anyone to your account, they make it easy and quick to get that arranged for you. Overall, 5 stars because I can't find anything wrong this bank and location.