As much as I love my bank this branch needs more tellers on a Friday afternoon. When you have 4…read moreemployees doing what looks like nothing at their desk when you have 8 people in line with only two tellers is frustrating. I don't think I've ever seen more than two teller ever working the front.

NEVER BANK HERE AND IF YOU DO WITHDRAW EVERYTHING AND LEAVE…read more If I could give zero stars, I would. My experience with Cal Coast Credit Union has been nothing short of exhausting, frustrating, and disappointing -- especially when it comes to how they've handled a serious case of fraud on my account. Back in early June, a scammer linked their own PayPal and Cash App accounts to my Cal Coast account and stole money without my full understanding or permission. I filed a fraud dispute immediately -- but instead of helping me, Cal Coast denied the dispute, saying I "authorized" the charges just because a code was involved. And it was "directly from the phone"That's not how fraud works first off ok cal coast. What's worse is they admitted it was fraud, but said they don't owe me anything because it would be "their loss." Since when is that an excuse to leave your customer with stolen money, a damaged credit score, and no support? They told me to go chase down the companies myself, contacting PayPal and Cash App -- even though I don't even use those services and never had an account with the scammer's name on it. I was forced to do all the legwork alone, while Cal Coast refused to escalate, investigate properly, or even communicate clearly. They made me wait weeks only to be told "we can't help." Now, because of those fraud charges, my credit score dropped over 60 points, and Cal Coast still refuses to put the charges on hold or work with me to afford the balance. They've left me with debt I didn't create, no accountability, and no protection -- despite the fact that this situation clearly falls under Regulation E, which they are supposed to follow as a financial institution. The lack of empathy, professionalism, and action is shocking. I'm a young adult trying to build credit and stay afloat, and this bank has done nothing but hurt me. I've now had to start contacting legal aid and consumer protection agencies just to try and clean up the damage they allowed to happen -- and they still act like it's not their problem. Avoid this credit union at all costs. If you ever have to deal with fraud, don't expect Cal Coast to protect you. They will leave you hanging, ignore consumer rights, and then push all responsibility onto you. Absolutely disgraceful.

Everyone is always kind here and helpful. I gave a 4 because it's always busy! No fault of their…read moreown. Just be prepared to wait if you don't have an appointment.

Amazing service and they care it seems that they take care of there employees . So clean and cozy…read moreto feel comfortable and get your finance taken care of.

Worst bank ever, they are in your personal business everyday. Every transaction...they block your…read moredebit card for the state of CA dmv and they block your Zelle for trying to pay a Gardner's. So they blocked my dad out of all his money except he had to hope the bank was actually open. On top of that no online banking for you because we personally have determined you're not smart enough to do it. So therefore we have decided that you're no longer able to log in and pay your bills. You now have to try and call everyone to do this. Not to mention we don't believe that's your email so we have determined again your to stupid to handle your own account.!!

This is one of the banks that really care about the customers was great service . Resolve any…read moreissues promptly. My money is safe any weird transactions contact me right away , Best service. Thanks to Adrian Hernandez to resolve some issues in my account , With some fraudulent withdrawals. Best service small bank but very efficient. Thank u.

I love this bank. All the tellers are great. The financial services Louise Pena-Cornet is…read moreawesome. She helps me with everything!!!

Most all of the bank staff are very friendly and nice...but that isn't the problem. I have…read morechecking and savings...heres just one of the many problems with this bank...they are charging me to withdrawal my own money from my saving. I've inquired many times do change to a different account that doesn't charge and mind you I didn't realize that I was being charged for sometime. I'm told one thing then it's another. I've been at this location through ALL it's name and bank changes. I am looking into other institutions at this point. like I said there are many ISSUES. My mom past, I have her death cert. They won't close my mom's account...what little money that was left is getting ate up by account fees. BBVA COMPASS DOES NOT GIVE A SHIT ABOUT THEIR CUSTOMERS.

This Bank of America is probably one of the lowest service ever. Employees don't have any sense of…read moreurgency. The manager always greets you and says we'll be right with you... she never helps anyone.. only walks around and doesn't do much even when the line is long.... No matter what time of the day .. busy or not busy.. it takes them so long to help anyone.. you can never just go in and out of this place.. horrible.

My wife and I scheduled a 10 am appointment. Several days prior we received emails and texts…read morereminding us of the appointment. Irias (sp?) was the rep assisting us and she was great! She was very thorough and verified all our information was correct. Although, Irias did a great job. Debbie, the manager, verified we had all the necessary legal documents to accommodate us. Highly recommend visiting this location for your financial services with Irias and Debbie!

Opened up an account for my daughter with Luka Pesanovic and he was fantastic. We have banked at…read moreChase for over 20 years and have not had any issues.

Worst branch I've ever encountered. ATMs are often down and the drive thru sometimes is closed…read more Very inconvenient.

My neighborhood bank…read more Tellers are friendly and professional. The lobby is always in great shape so once you step inside everything is good including soft music coming from the corner. Its out side the bank that has issues, the parking lot always has a lot of trash and the ATM is often dirty. I like this bank although fees keep increasing since predatory regulations relaxed with the current administration in DC.

Thank you Denise and Juan for the excellent service and professionalism! This is my local U.S. Bank…read morelocation and I was very satisfied with the service! Even during busy lunch hour everyone was helping where needed! Keep up the great work!

More tellers when it's busy.... Nice people but scheduling by branch manager is horribleread more

I recieved a mail with credit cards offer. I enjoy in person customer service. So I walked in the…read moremenifee Branch. Waited over an hour. A male banker walks up to a guy sitting next to me and asked him if he's been waiting for long. After they talk I asked the banker a question yet he keeps walking. Maybe he didn't her me so I again say excuse me sir I have a question and he says I'll be right there and continues to walk away. He comes back and I tell him I've been waiting here over an hour how much longer. He says if someone doesn't show up he'll be able to help me. I told him I'm a walk in. I didn't know we have to have an appointment. Then he said, the front window should have told you that and he walks away. Terrible customer service and how he's not fired is mind blowing to me.

Great local bank. Great friendly service. Can be busy at times. Could use more parking spaces.read more

I'm very disappointed with the way Chase fraud department handled my claim. I got scammed, once I…read morerealized I was being scammed I called fraud department and told them my story. This scammer had me purchase gift cards through Amazon saying it was a dummy purchase and would not come out of my account.but of course it was. I disputed the charges and of course n ver received the gift cards but the scammer did. The lady from chase fraud dept from the asked if I looked at my email. Of course I had not until then. It Showed where card hit but as I told them I didn't get them but because they went my email they denied the claim. I order a lot of stuff on Amazon but not gift certificates unless it's an Amazon one for a baby registry. I'm baffled and disappointed with the outcome. That was a loss that I could nor afford however I am wiser. Everybody gets a NO or hung up on and if I cannot talk to a person in person I don't want or need it. I can say I don't trust Chase any more. I put them in a whole different category now.