Came in at 9:30am on a Saturday to open an account. Waited in line just for them to say they don't…read moretake walk ins to open accounts, you have to make an appointment. The reason I came in is to see how their customer service is and just to become aquatinted with the bank. Don't waste your time coming here without an appointment. I opened an account with a different bank.

Ignoring people and making it wait for a long period of time while they are talkin…read more. Bank jus opens and they already taking breaks

Went to the Perris branch open a new account with Altura. I was greeted by the staff. Carla helped…read moreme open my account. She was friendly and personable and I'm overall very happy with the service here.

I went into the branch today to help my cousin get some bank verifications he needed and also…read moreresolve an issue with my ATM card. The location is very clean and there is also enough parking in the shopping area. My goal in writing this review is to highlight the amazing customer service provided by Chelsea Burnt. She was so very friendly and professional. Chelsea went above and beyond! She was such a great help and made our experience very pleasurable. I have been with Altura Credit Union for over 25 years and highly recommend them. But I wanted to make mention of this specific branch because Chelsea made all the difference today! She deserves excellent recognition for not only enjoying what she does but also because she brings joy to others. Chelsea is a stand out Altura employee!

This place has to be the worst BoA i ever been too, they have 8 windows but only 2 tellers. Who…read moreowns this branch so I can go tell em was up with this bogus.

I worked with Iris and she spent three hours patiently getting me the correct checking account to…read moreopen for my high school reunion event. We had a couple of docs to prep on the spot since this isn't exactly a business or a personal account. This was a great relief for me to get done. Honestly, I had an emotional block to getting it down since I've been overwhelmed! I super appreciate the tenacity and friendliness greatly!! Thanks again! Highly recommend coming here.

Everyone is always kind here and helpful. I gave a 4 because it's always busy! No fault of their…read moreown. Just be prepared to wait if you don't have an appointment.

Amazing service and they care it seems that they take care of there employees . So clean and cozy…read moreto feel comfortable and get your finance taken care of.

My minor son's disability card was stolen and drained at this ATM. Even with the last 4 and the…read moretime the money was withdrawn they are refusing to help Perris PD without the full card number. The card is long gone, stolen while in the hospital from the mail. They have the type of card, the exact time and date the withdrawal was and the last 4 of the card and will not send the police the video footage. How is that not enough information?!

My favorite location always ready to assist me with any issues every time I have gone in there....read more

Came in today and was very satisfied. Raena helped me, super respectful and efficient at her job!…read moreDeserves raise Asap!!

I recently had a very frustrating experience with Chase Bank. I was on hold for more than two hours…read morewhile trying to speak with someone about my business account. For a financial institution of this size and reputation, that level of delay is concerning. As a business owner looking to trust a bank with managing my company's finances, timely communication and accessibility are critical. I understand that high call volumes can happen, but two hours without resolution is unacceptable. I hope this was an isolated issue, and I would encourage improvements in customer service responsiveness, especially for business clients.

As much as I love my bank this branch needs more tellers on a Friday afternoon. When you have 4…read moreemployees doing what looks like nothing at their desk when you have 8 people in line with only two tellers is frustrating. I don't think I've ever seen more than two teller ever working the front.

NEVER BANK HERE AND IF YOU DO WITHDRAW EVERYTHING AND LEAVE…read more If I could give zero stars, I would. My experience with Cal Coast Credit Union has been nothing short of exhausting, frustrating, and disappointing -- especially when it comes to how they've handled a serious case of fraud on my account. Back in early June, a scammer linked their own PayPal and Cash App accounts to my Cal Coast account and stole money without my full understanding or permission. I filed a fraud dispute immediately -- but instead of helping me, Cal Coast denied the dispute, saying I "authorized" the charges just because a code was involved. And it was "directly from the phone"That's not how fraud works first off ok cal coast. What's worse is they admitted it was fraud, but said they don't owe me anything because it would be "their loss." Since when is that an excuse to leave your customer with stolen money, a damaged credit score, and no support? They told me to go chase down the companies myself, contacting PayPal and Cash App -- even though I don't even use those services and never had an account with the scammer's name on it. I was forced to do all the legwork alone, while Cal Coast refused to escalate, investigate properly, or even communicate clearly. They made me wait weeks only to be told "we can't help." Now, because of those fraud charges, my credit score dropped over 60 points, and Cal Coast still refuses to put the charges on hold or work with me to afford the balance. They've left me with debt I didn't create, no accountability, and no protection -- despite the fact that this situation clearly falls under Regulation E, which they are supposed to follow as a financial institution. The lack of empathy, professionalism, and action is shocking. I'm a young adult trying to build credit and stay afloat, and this bank has done nothing but hurt me. I've now had to start contacting legal aid and consumer protection agencies just to try and clean up the damage they allowed to happen -- and they still act like it's not their problem. Avoid this credit union at all costs. If you ever have to deal with fraud, don't expect Cal Coast to protect you. They will leave you hanging, ignore consumer rights, and then push all responsibility onto you. Absolutely disgraceful.

The young lady who assisted me was very helpful. I opened my business account online and haven't…read morereceived my debit card, checks or online banking. The teller gave me all my information, starter checks and setup my online banking.

AGAIN,US BANK has disappointed me with their protocol,my bills are stacking up while they continue…read moreto justify their MALFUNCTIONING ATM MACHINE at 25900 Iris Ave Moreno Valley(in Staters)They now want me to do their footwork and go back and get the number of their BROKEN ATM MACHINE!!THE NERVE,they know it's broke!The rep who took my dispute FAILED to put the number in my report which makes the time longer for my MONEY to be deposited into my account!!!!DO NOT USE THAT ATM MACHINE,and think about opening an account at US BANK!!!!!!!!!

Great local bank. Great friendly service. Can be busy at times. Could use more parking spaces.read more

I'm very disappointed with the way Chase fraud department handled my claim. I got scammed, once I…read morerealized I was being scammed I called fraud department and told them my story. This scammer had me purchase gift cards through Amazon saying it was a dummy purchase and would not come out of my account.but of course it was. I disputed the charges and of course n ver received the gift cards but the scammer did. The lady from chase fraud dept from the asked if I looked at my email. Of course I had not until then. It Showed where card hit but as I told them I didn't get them but because they went my email they denied the claim. I order a lot of stuff on Amazon but not gift certificates unless it's an Amazon one for a baby registry. I'm baffled and disappointed with the outcome. That was a loss that I could nor afford however I am wiser. Everybody gets a NO or hung up on and if I cannot talk to a person in person I don't want or need it. I can say I don't trust Chase any more. I put them in a whole different category now.