Terrible service and will definitely not come back and she was on her phone the entire time. I was…read moreextremely disappointed with my experience at this surf shop. I came in excited to look around and potentially make a purchase, but the customer service completely ruined the visit. I asked what I believed was a very normal and reasonable question about one of the products, and instead of receiving a helpful answer, the employee I spoke with immediately seemed irritated and annoyed that I had even asked. Her tone was rude and dismissive from the start, and she made me feel like I was inconveniencing her simply by trying to get information about something the store sells. As a customer, I don't think it's unreasonable to ask questions before making a purchase, especially in a specialty shop where people may not know every detail about the products. Rather than helping me understand what I was looking at, she responded with visible frustration and an attitude that made me feel unwelcome. What bothered me most was how unnecessary the interaction felt. I was polite throughout the conversation and wasn't demanding or difficult in any way. I simply wanted assistance, which is one of the basic expectations when visiting a retail store. Instead, I felt like I was being talked down to and treated as though my question was stupid or not worth answering. Customer service can make or break a business, and unfortunately this experience left a very negative impression. A surf shop should be a welcoming place where people of all experience levels feel comfortable asking questions and learning more about the sport and equipment. Instead, I left feeling frustrated, embarrassed, and unlikely to return. I hope management takes customer interactions seriously and reminds employees that a little patience and respect go a long way. One rude interaction can easily drive away customers, and based on my experience, there is definitely room for improvement in how customers are treated here. I normally don't leave negative reviews, but this experience was disappointing enough that I felt it was important to share. i think her name was kaylee or something and she needs to learn something.

An employee named Marayna was really nice and helpful, showed me where everything that I need was…read moreat.

Better selection here than other outlets and better service too. Have been to the outlets in…read moreCharleston and the shoes there at the NB are just possibly rejects that don't make the quality control, returns and lemons. This store is different. People that work here are knowledgeable and also professional to the point that they help but don't intrude on your selection. Would come back when in the area

Very nice and helpful staff. Selection as expected. Same as other locations. Nakes it convenient…read morewhen you travel

Decent selection compared to other stores we stopped at. Very helpful staff, the man workiread more

This place is a total rip off. While the prices may not be that high, The items are junk. When we…read morebought a new float and literally walked out of the store with it it deflated. We took it back to show them and they wouldn't even do an exchange even though we had just bought it. The owner is rude and won't smile or say hi. Some of there t-shirt signs had the wrong price and they wouldn't honor it. Go somewhere else for friendly, honest service.

BEWARE! BEWARE! BEWARE! BEWARE!! I recently purchased the starter kit from The Good Feet Store in…read moreDestin, FL. to see if it might relieve some of the knee pain I was having. The purchase was very close to $600 and when I asked if I could return it, I was told that it could be returned, except for the insole shoe pads. That seemed reasonable so I completed my purchase. After nearly 30 days, I did not get anywhere close to the relief I wanted. I went to the store today (6-18-26) and was told they are not refundable and since I didn't buy the top of the line package there was no adjustment. I was told that since it is classified as a medical device no refund is possible. This was never mentioned during the sale process. I can trade it in on the full package as a credit against $1600, but why would anyone do that when you got minimum relief from the beginning. I have found that the Dr. School's insoles work just as well for 1/10th the price of The Good Feet Store. The receipt says that you have 30 days to make the adjustment, but in no way is that a refund. I am out close to $600.00. Just a warning to be 100% sure TGF Store arch supports will work 100% for you! They are not returnable. What a scam!!!!!!

They gave me terrible back pain. Promised a refund but still haven't received it. Not Happy at…read moreall. No stars

The prices seemed fair for brands I know like Sofft and Born. Lots of pink clearance tickets. This…read morereminded me of a Famous Footwear. I didn't find anything but my boyfriend bought a pair of Nikes for $50.

Very nice and clean shoe store. One of the workers was very nice and helped find my son a pair of…read moreshoes and socks, which is not easy since he is a 14EE and he is a picky 14yr old. We all left happy! Hubby found a nice pair of flip flops and a good beach hat as well. I got a new pair of shoes for my birthday that are super comfortable!!

Nice place for teens/young adults, friendly employees and always smells great! Can be pricey but…read morethere is often a great deal to be had. Clothing quality is good too, not much shrinkage and holds up well.

Hollister is a great store (smells amazing) but with some high prices…read more it has the clothes that are the "style" all the time. there are really nice employees, its always a suggestion for me to shop, but the one thing i have to say is that what are not that great are the prices, they are high. pants are around 40 dollars. shirts a t-shirt $25. but i definitely think its worth it! i give it an A!

Stopped in this store and was greeted by a very nice saleslady. She was helpful and pleasant which…read morein todays world is rare. Even though there were several shoppers in store she did an excellent job at assisting everyone. She knows the product and was not pushy. Lady deserves a raise. (This was 4/25/26 around noon)

This is my favorite store in the whole outlet mall! I bought my first pair of Merrells at this…read morestore about 6 or 7 years ago and they are by far my favorite hiking boot, sneakers and sandals. We had excellent customer service here when we shopped. The young lady working that day was very helpful. Everything was nicely stocked and we took advantage of their buy one get one half price sale plus got next year's sandals on clearance!

This store is well kept and last time I was in, offered quite a selection of high quality rugs. I'm…read moresurprised a store like this has been missing from the area for so long.