The homecare provided was excellent. The staff in the office was very understanding, helpful,…read moreprofessional and informative. Needing homecare for a loved one is a difficult time; the agency assisted in the transition. Thank you again.

This is the worse home care agency I've ever dealt with. Do not use this agency for your loved one…read more Most unprofessional company I've ever had to deal with in my 30 years of getting services. Please make sure you know what your doing before calling this company. There nurse Christy quit and I was never notified. I got a call from a second agency I use, Bayada, and they sent a nurse over to cover this agencies responsibility. I actually had to fill out all the paperwork for the Cordinator because they didn't know how to even do that. Then I had to train this nurse Christy because they don't train them on how to care for the client. They only had two days to cover and couldn't even manage to do that. If you need a great agency please call Bayada. They train all there nurses prior to sending them out to clients. Then the nurse is trained in the clients home by a nurse that's worked here and knows the case without leaving up to family members to train a nurse that doesn't seem to know what a nurse should know. Save your loved one from safe and sound. I now fired the agency.

If I could leave zero stars I would. If you are considering using this agency, please contact me…read morefirst and I will give you four years of horror stories, the last being: On Friday, Cindy from Ideal called me to state that she was sending a new aide to relieve the aide that had already been working 10 days straight 24/7. I stressed with Cindy the fact that the new aide be made aware of my father's condition since he is bed ridden with a catheter and is on hospice, and also the fact that I was working around the clock and would not be around to meet or instruct this new aide. Cindy assured me that the aide was instructed on all aspects of my father's care. She even went on to tell me that the aide had been in their employ for many years and was well trained. Then on Saturday when their new aide arrived, Margaret Clark at 8:30 am, she was annoyed because she found that my father was confined to a hospital bed and was not mobile. She claims she was informed by the office staff at Ideal that he. needed minimal assistance getting to the bathroom. She told all this and showed her disgust to the aide that was leaving his shift; he knew Ms Clark was not happy. Then 15 minutes later Ms Clark left too! She closed the door and walked out... Leaving my father unattended! She proceeded then to wait on my driveway and call an Uber. Amanda from Ideal Home Care did not call me until 10:06 AM to let me know that the aide on the case left my father alone. THAT IS ABANDONMENT!!! I was 5 1/2 hours away from my home and could not get there right away. Amanda from Ideal Home Care stated she was having problems finding a replacement aide; that in fact she called over 21 aides and couldn't find a replacement. I told her, "that's NOT my problem! Get the owner of your company, Nicole to my home to care for my father". Amanda said Nicole was out in field signing up new customers. I went crazy when I heard that comment... "You're worried about signing up new customers and you can't even take care of your existing ones." Ideal home Care did not send a replacement aide until 2:50 PM, which means my father was alone almost 6 hours, and that aide left at 10 PM. That meant my father was left alone again from 10 PM at night until the following day at 9 AM. My father is entitled to 24/7 care, seven days a week. By the time I reached my father's bedside, his urine was purple. My father then passed away on Wednesday morning. So if you are thinking of using Ideal Home Care for your loved ones, think again! Not only are they not trained properly or follow laws regarding abandonment, they are filthy! The aides do not clean anything, not even light housekeeping or even clean after themselves. I had a brand new apartment made and it now has mold and mildew all over. I even found a Subway sandwich wrapper stuck in a chair. I have pictures of how disgusting they left it. And now I could even tell you about the aide, Natasha that I found hitting my dad in the head with the showerhead, while cursing at him. I have stories and complaints that go on forever

From the owner: Ideal Home Care Services was founded with the unique mission of providing in-home care services to…read morenot just seniors, but to others who may benefit from them as well. Recovering surgery patients, expectant mothers, physically challenged individuals, veterans and car accident victims may all have a difficult time caring for themselves in the home. We understand how difficult it can be to meet a loved one's every need, especially when you try to do it on your own. Such a challenge can become even more overwhelming when you throw work, life's obligations and your own needs into the mix. We strive to help you shoulder the responsibility by offering in-home care services when you need it the most.

stay far away from this place. the aids like marta are lazy and just plain stupid,and they can…read morebarely speak english. they spend 95% of the day on there cell phones,and constantly complain about anything and every thing. the office staff are just as stupid as the aids,so in my opinion this place is just horrible,if i could give zero stars i would....

From the owner: Able Health Care Service provides high quality care at home…read more Able Health Care is a provider of care in the home, in New York, Long island and Westchester, including Home Health Aides, Personal Care Aides, Registered Nurses, and Therapists. We offer a quality service of tailored home health care visits from 30 minutes to full live-in support.

Worst home health care agency I've ever dealt with -- wish I could give zero or negative stars. I…read moreonly give 1 or 2 stars in extreme cases, and this certainly warrants that. Miscommunication or more like NO COMMUNICATION by care coordinators, Liz & Kim and aides that just wouldn't show up -- or ones that just came unannounced. And since I didn't know anyone was scheduled to come twice I was out running errands and my loved one had no way of answering the door. One such aide, Monique, arrived and made such a screaming, profanity yelling tantrum at the guard booth that I had neighbors calling asking if everything was ok. Thank God I live in a gated community but with this young woman's temper I wouldn't want her in my home. She showed up to work the next day only to leave my loved one unattended to make a personal phone call outside while I was out walking my dog. I heard her carrying on from down the block arguing on the phone with someone about her "baby daddy in jail" and she must've been in jail recently too because she was talking about being in a small cell herself. She was unprepared to do any work that day, her only intention was to make and receive personal calls and texts. I noticed a few days later that she unplugged a plug-in next to the recliner she was sitting in to charge her phone and it spilled over getting scented oil all over the wall, carpet and recliner staining everything. At least it smells good?? Another aide this agency sent, Margaret, was 70 years old and the poor woman had so many medical issues she herself could have used an aide. She didn't eat before coming for her 9 hour shift nor did she bring food with her so we were offering her all sorts of food and I was actually serving her like a queen while I ran around like a servant in my own home. There was no way she would have been able to perform the strenuous physical tasks required of her and she should not have been sent here, it was made clear to the coordinators the type of help that was needed and the intake nurse personally met and assessed my loved one. This "aide" was surprised to learn that I would not be pitching in going forward and would not be helping her -- I told her this was not a tag team and the point of a home health aide was to give me a break. Yet another aide, "B" was so frail and also had a major medical diagnosis which would have prevented her from performing critical tasks required of her. At least this aide had her own car because the other two did not and they relied on a friend/relative/public transportation. From our house to the nearest bus stop it is a mile -- there's no way someone would walk that on a daily basis in rain, sleet or snow, and it is our experience that any time an aide doesn't have their own transportation they are very unreliable. It was also made very clear to Nannies with Grannies coordinators Liz and Kim that we have 2 small dogs and a cat -- that behaves like Sasquatch and hides with visitors but a cat nonetheless -- and any aide entering our home would need to know that and be ok with pets. All of these aides had an issue with pets making it very difficult to form a relationship long term. I have no idea how such an agency who deals with disabled or elderly clients could be in existence with such poorly screened aides, such poorly matched aides for the job, aides showing up to a job without proper knowledge and training of the equipment in the home, with clueless coordinators who forget to make a simple phone call, and without the 2 main requests taken into consideration: Pets (who are sweet and don't bother anyone, but we do understand not everyone likes pets and some people are just plain allergic!) and basic knowledge of the equipment used in the home So in a month and a half period of time 3 aides came for 3 days of service. UNACCEPTABLE! GET A CLUE NANNIES FOR GRANNIES! Oh wait I forgot, after almost 3 weeks of no service the guard at the gatehouse calls Christmas Eve while we're rushing to get dressed and ready to catch a ferry to Connecticut to say an aide is here. Um what?!?! Epic fail Nannies Even the intake nurse, Mary, changed the time of her intake appointment and insisted my loved one screwed up the time but what she didn't realize is that she was on speakerphone with myself AND the aide also in the room. She made the mistake but we didn't press the issue because they were a new agency and we didn't want to nit pick at the time. Well, now it is beyond nit picking at this point. I have no idea how so much can go so wrong but it's really unacceptable.

I hired this horrible agency to provide a companion to a mentally and physically disabled person…read more They sent a man with no previous caregiving experience who pretended to be there for 6 hours a day and he was NOT SHOWING UP AT ALL. He lied and he was billing us everyday. This agency was taking a percentage of his pay so they don't care. When we found out and confronted Nannys for Grannys they said they have no responsibility for the caregiver they sent. What? Then why do we use them to provide this service? They sent a guy who used to drive an ice cream truck! No refund. No apology. Nothing. Beware if you use this agency to provide care or companionship to your loved ones.

Impressive team and great service ,excited to continue to see them help more seniors and families !read more

I was offer a job here. I had all my paper work in. Lost 4 days of work because every time I was…read moretold to come in for the orientation something else came up. Then when I finally get to orientation I was told I cant do it because I was not in uniform when I was never told to wear a uniform for orientation. so I let it go. I went next door to purchase a uniform so I can make it on time as I was told by the person there. once I come back I was told my physical expired yesterday so I cant take orientation today because of that. I felt as if they put any obstacle for me not to be able to get in there. I don't speck english to well but I completely understand it and I felt as I was being discriminated for my race by making it impossible for me to go through the hiring process as I am 100% qualified for the job.

My mother has dementia and it was time we needed help to assist with day to day care giving. She…read moreis a very strong and stubborn woman which would make finding assistance a difficult task. We contacted Home Care Assistance who came and met with us to assess the level of care required and to find a caregiver with the required skill set to appropriately take care of my mother. They found 2 caregivers within a day and reviewed their qualifications and experience with us. We requested an interview with one of the caregivers which was immediately set up. After selecting the caregiver, our Client Manager accompanied her on the first day and stayed a while to ensure a smooth transition. Our Client Manager keeps in contact with us regularly to make sure things are going well and if there is anything additional she and the team can do to assist. It's hard enough deciding it's time to get a loved one some help, so choosing a home care provider is a very important decision. We are very happy with the care and interest Home Care Assistance staff and personnel have supplied with the care of my mother. In a fast moving world with numerous responsibilities to attend to daily, it's very comforting to know that there is someone there taking good care of my mother and to ensure she has everything she needs. In addition to finding qualified help, it was very reassuring to discover the honesty of our caregiver as well. With my mother's dementia and confusion that comes with it, she paid her caregiver $50 cash her first day. The caregiver brought it to my attention and handed me the money. I was so grateful for her honesty as many people these days could have easily kept it.

First, I would like to name the person who I am about to commend. Her name is, Danielle Barbieri…read more She is a social worker affiliated with Home Care Assistance. Danielle helped our family through a difficult time. She is competent, professional and empathetic and was able to get us the help we needed in one day. My brother was recently diagnosed with advanced pancreatic cancer. Although he was approved for Hospice, the hospital would not discharge him until we had hired an aide for additional hours. Due to Covid, there is a shortage of health care aides. We found a facility, but they had to cancel us due to staffing problems and another facility canceled when the aide had been exposed to Covid and had to quarantine. That occurred the day before my brother was supposed to be discharged. Needless to say, he was very disappointed. We were referred to yet another facility, who could not help us, but did put me in touch with Danielle. She worked with me throughout the day, patiently answering all of my questions and helping me navigate through the process of getting the help we needed. Thanks to Danielle, my brother is going home, today, only a day later than what had been scheduled with the facility that had to cancel! We have been in touch with others at Home Care Assistance and have been pleased, so far! Thank you, Danielle!

Constantly refer them patients from my facility and we have had such great outcomes, families are…read morealways happy! Great to have a partner that can truly follow through

I wouldn't give this place the satisfaction of having one star. They don't even deserve it! But- in…read moreorder for me to write a review I had no choice in the matter. This company, you know like their slogan says "The company with a heart" - most certainly does not have one. If they do it's cold and made out of stone! We have 2- 12 hour coverage for my mother in law- with in the first week of switching to this company we had 3 overnight no-shows, multiple showing up late, one aide argue with me and yell at me (because she felt she was entitled as she was older than I.) They changed coverage hours with out permission and the nursing staff is rude beyond comprehension. My mother in law developed a urinary tract infection due to the fact that the aides weren't changing her in a timely manner, wiping or washing her properly. Overnight aides leaving hours early without proper coverage. Before we switched to the company we were told that they had enough coverage when in fact they do not! They have to scramble to find anyone to cover a shift.

I had to go in for an eye exam. Normally, because of my age and various other issues, an eye exam…read moreis long, tedious and very uncomfortable. Not this time. The office staff took me in right away. They examined my old glasses and took all my information. When I did see Dr Irina, she took the time to explain everything to me in detail. She was patient with me - I never once felt rushed or like I was an inconvenience. Overall, I had a great experience. I would highly recommend this office!!

Dr. Schawaroch is special and is the type of doctor you hope to get with any medical visit. She is…read moreextremely intelligent, thorough, caring and speaks to you like you are apart of her family. I was a new patient who never had vision problems and had only been to the eye doctor once, 14 years ago. I am so thankful that I started my vision care with Dr. Schawaroch.

So grateful for Friends For Life Homecare The whole team is…read moreamazing. Thank you for all you do to help everyone, I give them 10 Stars

Getting a call from GSH in W. I slip at 10:30 PM that my mother would be released that night and…read morecome pick her up. I live in Atlanta, so of coarse that was not going to happen. My mother lives alone & unfortunately suffers from debilitating back pain after a fall. Panic setting in I was referred that evening to Amy Recco founder of Friends For Life Homecare. She immediately gave me the names of the social workers at GSH that would delay the release for 12 hours & at same time contacted a caregiver to be at my mothers home when the ambulance dropped her off. Soooo, a week later I write this review to thank Amy & her efficient, empathetic organization and the life changing care my mother is receiving. Thank you for saving my mother! Mike S