"I cannot express enough gratitude for Pat and the entire team at Gentle Touch. I was recently…read moretasked with the overwhelming responsibility of helping my cousin transition home from a rehabilitation center following a stroke. Since I live in another state, I was incredibly worried about how we would manage everything from a distance. Pat and his staff truly went above and beyond to ease that burden. They didn't just provide care; they made sure every detail of my cousin's home was safe and that every single one of his needs was met before he even walked through the door. What touched me the most was Pat's communication and selflessness. He kept me in the loop every step of the way, so I never felt 'in the dark' despite being miles away. He even gave up his own personal time to help, knowing I couldn't be there physically. If you are looking for a team that treats your family like their own, look no further than Gentle Touch. They are professional, reliable, and most importantly, deeply compassionate."

Horrible they lied said they worked with my insurance companny all the time and all there nurses…read moreare license registered they are not !!!so your insurance companny will not cover it or reimburse you !!!! they lie just so they can get the job the aids they sent were horrible or no shows do not use this companny if you love your loved one its a fraud there are better ones out there this is just a broker not a real agency do not beleive these other reviewes there probably freinds and family and employees

I recommended a client to TLC and they were very happy with the care provided to their mother. Will…read moredefinitely continue to refer them in the future!

It is a poorly run agency. Mt mom ended up passing away. My mom had an aide Zee who asked to borrow…read moremoney from my father, which you are not supposed to do. She came three hours late, when she was supposed to be at Plainview Hospital at 9am. She could talk about her son in great deal about how he was going out with a girl who had aides. She neglected my mom for three hours and my mom had to call up the agency to find out where she was. If anything bad would have happened, the aid would have gone to jail for neglect and the agency would have been held accountable legally. She also neglected my mom towards at the end of her life at Plainview Hospital. She went out for three hours, instead with my mom. My father came in the hospital room and didn't find her. She came back within hours and threw out of the room. On June 14 2024, my mom fell on the dining room floor. The aide Joyce didn't follow my father's instructions not to walk alone with her. Joyce the aide didn't call 911 and the agency. My father who I a retired physician did.

I became my mother's caregiver in 2012 while moving home and starting a business for the second…read moretime. After 4+ years of making it work, my mother became sick to the point that she needed more care and supervision than I was able to provide due to my work responsibilities. A friend recommended Kelly from Helping Hearts and she was wonderful. She came to my office for a meeting to explain all of my options for care, was immediately available by phone whenever I had a question about the program. Kelly constantly took care to make sure the aid watching my mother was the right fit for her. She accompanied the aid on the first day to supervise everything to make sure it was to mine and my mother's satisfaction. Very professional, courteous, kind, and understanding.

From the owner: Our business specializes in concierge companion care. We make it possible for seniors to age in…read moretheir own homes by providing homemaking, medication reminders, escort to appointments, socialization to maintain or improve mental acuity. Our caregivers cook, have clean driver's licenses, their own cars and are continually background checked. We also provide Bedside Companion Care at facilities like hospitals and rehabs. We are particularly beneficial for clients who are at risk of falling or suffer from dementia, Alzheimer's Disease or hospital acquired dementia. Owned and operated by a Registered Nurse who has decades of experience with the elderly population.

i held off doing this review for a while because i didn't want to be biased. i can't give more than…read moreone star because the level of care here was so far below what we were told it would be. I had a family member who stayed here for two weeks following a hip replacement. During that time they developed a stage 4 bedsore that never healed up until they passed a year later. Whether the problem is the facility being understaffed, neglectful, or spread too thin, my main point is that you cannot leave anyone you care about here with peace of mind. We were there every day in shifts because we had multiple family members take turns since we all work and it was always a struggle to get a staff member in the room to help the patient stand up. For a bed sore to form that quickly, they probably didn't get to stand up at all aside from the times we flagged staff down. I wouldn't recommend anyone to have a loved one stay here unless they can have someone there with them 24/7 and make sure they get attended to.

Ratio of aids to nurses is not sustainable. Loved one fell while screaming for help, after care was…read moreconcerning. Local hospital said "been seeing a lot of falls from Gurwin". Medications are late, incorrect, residents have beg for on time meds and are have been mocked for pain medications. Incorrect statements given to family members to make things seem better than they are. Had a nurse drop resident medications and tell the resident to call for an aid to find it on the floor and walked away. Nearly impossible to get someone on the phone after hours to help.