If I could leave zero stars I would. If you are considering using this agency, please contact me first and I will give you four years of horror stories, the last being: On Friday, Cindy from Ideal called me to state that she was sending a new aide to relieve the aide that had already been working 10 days straight 24/7. I stressed with Cindy the fact that the new aide be made aware of my father's condition since he is bed ridden with a catheter and is on hospice, and also the fact that I was working around the clock and would not be around to meet or instruct this new aide. Cindy assured me that the aide was instructed on all aspects of my father's care. She even went on to tell me that the aide had been in their employ for many years and was well trained.
Then on Saturday when their new aide arrived, Margaret Clark at 8:30 am, she was annoyed because she found that my father was confined to a hospital bed and was not mobile. She claims she was informed by the office staff at Ideal that he. needed minimal assistance getting to the bathroom. She told all this and showed her disgust to the aide that was leaving his shift; he knew Ms Clark was not happy. Then 15 minutes later Ms Clark left too! She closed the door and walked out... Leaving my father unattended! She proceeded then to wait on my driveway and call an Uber. Amanda from Ideal Home Care did not call me until 10:06 AM to let me know that the aide on the case left my father alone. THAT IS ABANDONMENT!!! I was 5 1/2 hours away from my home and could not get there right away. Amanda from Ideal Home Care stated she was having problems finding a replacement aide; that in fact she called over 21 aides and couldn't find a replacement. I told her, "that's NOT my problem! Get the owner of your company, Nicole to my home to care for my father". Amanda said Nicole was out in field signing up new customers. I went crazy when I heard that comment... "You're worried about signing up new customers and you can't even take care of your existing ones."
Ideal home Care did not send a replacement aide until 2:50 PM, which means my father was alone almost 6 hours, and that aide left at 10 PM.
That meant my father was left alone again from 10 PM at night until the following day at 9 AM. My father is entitled to 24/7 care, seven days a week. By the time I reached my father's bedside, his urine was purple. My father then passed away on Wednesday morning.
So if you are thinking of using Ideal Home Care for your loved ones, think again! Not only are they not trained properly or follow laws regarding abandonment, they are filthy! The aides do not clean anything, not even light housekeeping or even clean after themselves. I had a brand new apartment made and it now has mold and mildew all over. I even found a Subway sandwich wrapper stuck in a chair. I have pictures of how disgusting they left it.
And now I could even tell you about the aide, Natasha that I found hitting my dad in the head with the showerhead, while cursing at him. I have stories and complaints that go on forever read more