Above and beyond customer service experience, Great clean new cars , quick response from the owner,read more

I had rented one of Kwabena's vehicles through Turo and had an amazing experience. The whole…read moreprocess was very simple and convenient, he was professional, and worked with me to edit my trip due to weather conditions for no extra fee. He's got brand new vehicles at good prices and always responded quickly to my messages. Great personal customer service. I recommend and would rent with him again. With Turo make sure you purchase the standard protection plan not the minimum. $500 deductible vs $3,000

I am writing this review on Enterprise on Goffle Road, Hawthorne, NJ, because the owner and the…read moreemployees were just fantastic. From renting the car, I was out of there within 10 minutes to bringing the car back!! This is the second time I have dealt with this Enterprise and both times they couldn't have been any more professional and friendly! I recommend to everyone I know. Thank you, trish w

I am highly dissatisfied with rental agreement from 7/25-8/20. I was charged $587.38 for insurance…read moreI did not request, despite being assured by associate Landon that I would only pay a $300 security deposit which would be refunded entirely. Manager Dior was unable to resolve the issue, stating I'd be reimbursed by the other drivers car insurance, which hasn't happened. I've been requesting a refund for two months now. Each time being told that the Regional Manager will contact me. No one ever reaches out. Enterprise takes advantage of their customers - DO NOT GO TO THIS LOCATION.

Customer service is seriously lacking. Reserved a car online only to be told there were none…read moreavailable. The delivery in which you tell a customer things will make a difference in whether they frequent your business again. The woman there two days ago was just plain rude. Left and went to the Clifton location where there were plenty of available options and received great service!

I had to rent a car through an insurance claim and it was just so much considering i am a single…read moremom of five kids and cant move around without a hassle,i reached out to the paterson enterprise and the manager haby for exactly what i needed he was so nice quick and accommodating hes deff a go to for a bind situation or pleasure rental at the beginning and end of my rental he was there with any concern i had

I need to to rent a mid size suv from this location. The moment I walk in the was met with two…read morerude service reps. I expected minimum professionalism but this rudness and attitude was at another level right from the start. First I when I pointed out existing damages to the car, the rep simply told me it's in the system and I should not worry. So when I personally took pictures and wrote on the paper contract he seemed very annoyed. Then the car was dirty outside as well as the string cigarett smell which he said it was treated. I needed the car so I rented the smoke smelly grey Nissan Rogue. When I got home, the smoke smell was so bad that I called the national customer service to get exchanged for another car. After 2 days, I returned the car for a cleaner car without the smoke stench, again the rep. men yells out that he will check the car and yells to meet him inside when I simply told him the gas was filled. He seemed annoyed and talks with rudness and anger at some point. I hope the mgr. Or corporate retrains them about how customers should be talk to. I even sense ehtnic discrimination the way two male representatives spoke to colored person. Deeply disappointed at the rude service men. I do not recommend this rental location at all.

*NEW OWNERSHIP* I was concerned before renting after reading all of the other reviews, but couldn't…read morehave been more relieved when I found out that father and son duo, Dan and Dan, had just taken over. These guys are some of the fairest and honest people I've ever rented from. The rental process and drop-off was an absolute breeze - no pressure and straightforward the entire rental period. I'd go out of my way to rent from these guys again! Good cars and good people.

Car salesman was not pushy at all. I would definitely use them again in the future for a new used…read morecar.

I had a pleasant experience checking out what enterprise had to offer. They have a wide variety of…read morenew model cars. The models I looked at were 2019 but had mileage of approximately 40k. I wanted something with lower mileage. You get their actual price , no haggling no additional surprise and their inventory is always changing. Well worth a visit if you are looking for a newer used vehicle.

I have rented from this location many times in the past. Recently I rented again and had the…read morepleasure of meeting a father and son team of Dan and Dan Jr. Great guys with a real interest in you leaving happy and delighted with their service. I have always liked this location as it allows plenty of space to park my own car while I am using a rental for my many trips. Thanks Dan and Dan for making my rental experience exceptional! Gary Veach

Staff was incredibly helpful and cars were very clean. Especially with everything going on during…read moreCOVID they make sure customers feel safe.