THE BEST!!! If you are in the market to rent a car, this is…read morethe place to go. The staff is amazing! They are professional, accommodating, honest, and will work out the best deal possible for you, with no strings attached. Another plus is that their cars are fabulous too! Don't hesitate to give them your business! You will not be disappointed!!

The car I rented from EZ rentals played a pivotal role in transporting my family over the weekend…read moreduring my daughter's college graduation festivities. I'm grateful for the service I received, particularly from Yakov in the main office!

They never have the car you reserve and they won't tell you till you are there to pick up. It's…read morealways something at this location I only go when I absolutely have to not because they have the best service. I've encountered a few employees that have the worst customer service one of which was highly offensive. Beware or go to the airport location.

Came here for a loaner car as my car is in the body shop. Was driven to this location by Danny…read more(summer intern) who was great and really professional. Once I got there, was met by Peter who is a manager in training and he made sure that I was in and out ASAP. Super friendly and very informative. I would recommend coming here for loaner car or rentals just because of the customer service Only thing I didn't like was that the interior of the car was a little dirty. I also do have higher standards than other people because I am a detailer

There aren't a lot of local car rental places, so we're lucky that this is a good one. Yes, if you…read morego out of the city you can find newer cars with lower rates. But in a time of pandemic, if you're literally looking for a car rental in walking distance of Kensington/Windsor terrace, I'd recommend this one. Call to make a booking, or you can try just showing up on the day. Summer hours are they're only open Monday through Friday, and they close early on Fridays. I don't know how changeable their rates are, but we took a car for a week for $450 (total, including tax etc). That's about what we'd have paid at empire over in crown heights, but again, the location was really important for us with covid. If your credit card doesn't cover collision insurance, that's an extra $10 per day. The cars are not new, they have mileage and wear and tear, but they work. We felt confident that they were seriously cleaning between customers. Everyone is masked. Nice people. You don't have to go inside to do paperwork, just hand your card and license through the door and they'll hand you back the receipt to sign. Bring your own ez pass if you'll be driving anywhere with tolls.

Rented a car on Xmas Eve for 24hrs. Did everything work out? Yes... so why only 3 stars?…read more 1) we reserved a compact car and when we went to pick it up, we were told the only car they had available was a minivan. At least they didn't charge us more for it and tried to make it seem like they were doing us a favor because we were "getting a deal". The truth is we didn't need such a large vehicle, would have preferred something more fuel efficient, and we knew we had to find street parking in Brooklyn, so we actually wanted a small car 2) I had to proactively ask them to do the vehicle inspection and note existing damage (to which there was a fair bit, albeit nothing major unless you count balding tires), and also note the fuel tank reading. I'm not sure what would have happened had we driven off the lot and returned it the next day without having done this. To make matters worse, the guy who normally does this job wasn't available that day so they hand wrote out a note (see pic). To add insult to injury, look how many tick marks they used to denote the granularity of the fuel tank reading!! Most rental car places just round up - but not here! 3) While the staff was generally helpful, they occasionally struggled to get through the process smoothly (eg two people ended up helping us, and they would occasionally contradict each other and argue in front of us). Insurance and billing was also not as straightforward as it could have been (eg at one point we had provided 3 different credit cards and upon returning the car they couldn't tell us which one would be charged for the EZ Pass). BTW, apparently they don't accept Citi issued credit cards due to changes in their cardmember policy related to rental car coverage (or lack thereof). Luckily we used our personal car insurance (which they actually called to confirm validity- something I've never had happen before). TL;DR we needed a rental car and got a rental car out of it, but the experience (and car) were just meh

Had a 9:00 AM reservation, showed up on time -- office was closed until 9:40. Then they told me…read morethey didn't have the car I reserved. Completely ruined my plans and cost me extra money. Unprofessional and unreliable -- rent from a real company instead.

I like Enterprise as a company, I've had good experiences in all of their locations. This is the…read morelocal place for central Brooklyn rentals, and it's walkable from the F and B/Q subways (as well as the B68 bus if that ever materializes). Friendly, competent staff who don't oversell, who really care about service and are enthusiastic about cars. They're short staffed so allow plenty of time for pick up and returns (like, 20-30 minutes). Accessible entrance and restroom.

Tatiana and Jacqueline were friendly and helpful. I love enterprise because when you call a…read morelocation- you get the location, not someone the next state over. Plus they have smaller more local offices like this one. Plus in my experience they're always pleasant.

Arrived this morning to pick up my car. I was driving to Lancaster and didn't want an SUV. I spoke…read morewith Kimberly regarding a smaller vehicle. She promptly called one and and I was on my way. She even washed it. Awesome customer service. Inez

On the morning of 6/2/21, I had to rent a car right away because the other company I had reserved a…read morecar from messed up. I was desperate and frantic, but I called Enterprise and they were able to confirm a reservation for me immediately. I was at their 88th Street location ten minutes later and was able to drive away with a nice car. The employees I spoke to on the phone and in person were all nice, professional and a pleasure to deal with. Returning the car was a breeze as well. This will be my go-to car rental place going forward.

Booked through online platform. Great car, easy and fast service. Just had to drop off, no wait…read moretimes. Gave 4 stars only because the actual bill was far bigger than promised price on website. Could've just rent a car locally for the same price without going all the way to Newark Airport.

My Sonata needed help and had to stay in the shop at Plaza Hyundai for I don't know how long. The…read morepeople at Allcar actually had a satellite location in the waiting room there. The courteous staff were very kind understanding and quick!! Within minutes I was sitting in a brand new Sonata. I was very impressed with the service and the quality of the car. Thank you for your great service!!!!

You get what you pay for. In this case you get less. Yes the price is cheap because the cars are…read moreold. They are not maintained so they are dangerous to drive. Bald tires, bad brakes etc. The cars have no resale value so they make their money on accident claims. Pay the extra money.

Great price and quick service!! Would definitely recommend and will return! The cars they have to…read morerent are comfortable and get the job done.

The staff was great! I reserve economy car for memorial day weekend. It was for a 9am pickup. I…read moreshow up at 9am and I was told the cars haven't been returned. I was offered a mini van. I did not take that because of parking and too big for my needs. I was told to come back so I went to have a quick breakfast. Long story short the car never came back and the staff worked hard to get me a vehicle. After a great deal of calling to customers with cars and other Enterprises one was found. They ordered a car service to the other location and I was on my way. ***To corporate allowing customers to extend there rental with other renters behind that reservation is irresponsible? If your staff was unable to get me a car what would have been the recourse? Maybe each location needs other stand by cars other then a large out of date mini van. Also the car I got at the other location was dirty on the inside like it hadn't been clean thoroughly. The staff at the Emprie blvd location is the only reason I am giving a 4star for the staff!

Since I can't find the enterprise page for the crown heights location-…read more Before I came in, I was told I needed a credit card or a debit card and a current utility bill. Reserved a vehicle which of course was not available in person. Alright, expected. So I was offered something else which turned out better. The fee came up to $310 on line, in person you gotta pay a deposit of $300. Alright not expected but I'm cool I'm calm. Then I was told the debit card thing was BS and the credit card thing gotta have a onetime transaction. Waste of time and energy. Nothing like that was discussed. Definitely should add these things to the fine print. Anybody know a good car rental place for the future ?