Needed a 1 day SUV rental and had found a great deal online at this Budget. Easy to get to by…read moresubway and when booking could arrange another convenient Manhattan location to drop off without additional charge. The woman behind the counter was very friendly. The only things to note: 1) They don't have access to gas, so the gas tank was less that full; 2) The outside of the car could have been washed beforehand; 3) Especially if your driving less than 75 miles, keep your receipt for filling up the tank to show when you drop off the car, otherwise there's an automatic charge for gas that is likely larger than what you paid for the gas. Definitely, I'd rent from this Budget again.

50 people on line at Newark airport. Two people working. Three hour line to get a car. Their…read moresystems are archaic and I will never use budget again. Ever.

Bad experience with Enterprise in October 2025 detailed below…read more I live in Colorado. Prior to arriving in New York, I lost my physical credit card. My new card did not arrive in time for my trip. Understand that it's standard for most car rentals to not accept Apple Pay / cash. However, Enterprise made it very difficult to work around this. This location accepts debit cards, but NOT from out of state customers. They said I could call a friend and have them put their card down and I could still rent the car without them in the vehicle. Luckily I did have a friend nearby and he came. However when he tried to use his physical credit card with their payment system, it would not work. So not only can you not use ApplePay, even physical cards sometimes don't work? They then told us that he couldn't use his debit card if he wasn't going to be in the rental car with me. I had to call a second friend to try their physical credit card, which luckily worked. Was stuck in their building for ~2 hours. Service also stinks in their office, so I had to exit into the garage / go downstairs to even communicate with my friends to come. The car they provided also smelled like cigarette smoke - even after they cleaned the interior. They let me take it without cleaning the outside since I was in a time crunch but would have expected the interior to not smell. The front desk lady I spoke with was nice but horrible experience overall - namely caused by their debit card policy and wonky technology. Won't be back to this location.

I went inside to get us a good car rental for 5 days, and I got us a good reasonable car good with…read moregas mileage. Enterprise really have good cars and good rates for rentals. You have choices to use your own insurances as well. Nice people working here. I also used Enterprise on my trip in New Jersey as well. I highly recommend Enterprise. They will get you in the car you want.

I was reaaaaally nervous to rent from here, after seeing how poor the reviews are. I went with…read moreDollar Car because it is honestly the cheapest option in Manhattan, and considering that I am also under 25, I knew I'd already be paying a lot. I surprisingly had an incredible experience. The staff was SUPER friendly. The car was in perfect condition (still had that "new car smell" and 3/4 tank of gas). And the pickup / return experience went smoothly. We even got there a little early and had the car on the road 30 minutes before the scheduled pickup. I will say that their website is NOT reflective of the final price. I did call ahead of time to find out what the additional fees would be for being an underage driver, taxes, etc. so I knew what I was expecting going into it. I would recommend doing this to avoid unexpected charges.

Service I wanted to…read moreshare my experience yesterday at Dollar. We waited for a car for 45 mins because the computers downstairs were not working. The employee was not apologetic and we had the impression he was slowing down the process. We moved to the hertz office upstairs ... 20 minutes later still no car, no apologies and he was filling a form manually for 10 mins. Never had such a bad experience. I had an insurance and an umbrella I rent cars all the time and he gave me a lesson on insurance, I let him talk but considering then he took 45 mins to figure out the computer / car situation, he should have spared us the lecture retrospectively. His colleagues had no issue with computer and were nice. There was barely anyone in the store. The attitude, lack of apology was unusual. He threw the keys at us literally did not show us the car told us that was the one left. Terrible experience. Really not happy about it. No the service we are used to. If he is so bored he should be doing something not involving customer.

This location completely saved my Memorial Day weekend plans for upstate. We had a last minute…read morecancellation by not to be named competitor (Sixt) and was able to walk in, rent a car, and drive out to Hudson all within 30 mins. Alvin was extremely helpful with everything and made it a very smooth transition. Could not recommend this place more, definitely will be returning here for future plans! Use this location!! Great people!!

Outstanding Service From Start to Finish at Avis West 54th Street…read more This location, situated in the heart of midtown Manhattan's theater district, it's an incredibly heavily used branch, but the outstanding team assembled here consistently provides nothing short of exceptional service. From the moment I walked in, the entire team made the rental process smooth, welcoming, and genuinely stress‑free. The site manager Ms. Barnett, sets the tone with professionalism and a calm, customer‑first approach that you can feel the moment you enter. It's clear the team runs as well as it does because of strong, attentive leadership. The front desk agent was equally impressive--friendly, efficient, and incredibly helpful. They handled my reservation quickly, answered every question with confidence, and made sure I left the counter fully prepared for the rental ahead. And the car concierges deserve major praise, as well. They were prompt, courteous, and clearly take pride in their work. The vehicle was spotless, well‑prepared, and they walked me through everything with care and attention to detail. Not only that, but I've come to know a couple of the guys and always enjoy the witty banter we exchange. This location delivers the kind of service that turns a simple car rental into a genuinely positive experience. I'll absolutely be returning, and I highly recommend Avis West 54th Street to anyone looking for top‑tier service in NYC.

I rented a Cayenne through RealCar last year and never got around to this review, but wow, I cannot…read morerecommend them enough. Besides the obviously beautiful car, the door to door service is seamless as promised, tailored service, and super accommodating when plans change. I rented mine while my primary vehicle was in for service which of course took Lin her than planned. Twice I called to change plans without a hitch. Thank you RealCar!

Great service...I was initially a bit skeptical given their business model but renting a luxury…read morevehicle for $150-200 a day is very cheap in Midtown NYC. I rented a beautiful Range Rover Sport for the weekend. Mike was on time at 8 am on Sat morning and when I was 10 minutes late in returning the car they were very accommodating. I didn't return the car with a full tank of gas (ran out of time!) and the gas surcharge is very hefty so do fill up before return. Would 100% rent again!

We rented a Subaru Legacy from the Hertz location at the Newark airport. It was a good rental car…read more(we were promised a Chevy Malibu or similar, and this was actually better than expected), and other than some confusion at the Newark location, we had a smooth experience. So far, Hertz has not filed a false report for car theft against us. We returned the car at this small Hertz location in Midtown, and the drop-off and sign-out were quick and easy. I think we paid a fair amount extra for the ability to do this, and the two-day rental was quite expensive. That said, convenience is king when you're traveling with a toddler, and the flexibility here served us well.

I reserved a car, And it wasn't there,…read more Screwed up my entire day, What a joke of a business. I hope these guys don't last, Save yourself the trouble, And rent anywhere else.

Budget Rent-A-Car in Manhattan is an excellent way to travel NY beyond the city center. I decided…read moreto see NY beyond its city landscapes of buildings and parking nightmares, so I decided to look outward and beyond. Reservations online was easy but the limits are exclusive that's, you cannot use or input your own insurance to waive theirs, nor change your reservations once it's locked in. The staff seems to lack the training to accommodate customer requests for small changes and seemed unable to modify anything from their end. Prices are reasonable, of course if you consider the NY landscapes and the location is just perfect however. Calling their customer service number is a nightmare cause no one picks it up, good luck on that. So, since I wanted extend for the second day, I have to go back to the station to ask for the extension. Guess what, the agent went for his break and I have to wait for an hour for him to come back? Really unprofessional! Having this opportunity allowed us to leave NY and head to Albany for the first day and Long Island for the second. Returning was easy, drive in and the security person will take the car and check you out, done. However, the security guard asked for a TIP for his work. I'm not a cheap guy but with a very disturbing and unprofessional experience, I felt this rental agency did not deserve a too from me. I hope Budget Rent A Car retrain their staff and put a code of conduct around their mission of serving customers instead of lunching us with a buck or two!

Car had donut spare tire mounted. I received it during rain in the dark on the street. Told the man…read morefrom Budget that one tire marks 0 pressure, he checked the "donut spare tire" and told me that the tire is good. (We saw we had a donut spare tire mounted on a stop on the highway. Driving on highway speed with donut tire in the rain can easily produce an fatal accident) Giving the car back, Budget staff wanted us to clean the car and take out a box of tissues that was not from us. And regarding the donut tire they told me the car is out of service and I should not have got it.

Yvonne was extremely unprofessional with our experience. My friend's flight was cancelled due to…read morepoor weather on Sunday, 7/9/23, and he absolutely had to be back in Montreal before the next day so he booked a car on their website to road-trip back to Canada. Upon arrival, Yvonne assisted us and was very unprofessional with everything. She asked very odd questions and almost acted as if she's never seen a foreign (French) passport before. She asked on the spelling of my friend's name and literally struggled and was straight up rude the entire time. The worst part is that she said there was a glitch in the system and that there were no cars available even though there was clearly a reservation booked. In the end, she was able to provide a car somehow, but that was after she told a family with a crying baby to leave the office since we had apparently taken the last available car. Absolutely horrific experience. The car itself ended up being brand new and nice so Alamo can have a star for that, but I would not recommend this location, especially if you have to experience dealing with Yvonne.

Rosalie has phenomenal customer service. I want to send a big thank you for helping me with my…read morerental last week!

This is now the second Avis location we've visited in two days. Do not rent from Avis , the…read moreexperience has been absolutely horrific. We made our reservation over three weeks ago, and when we arrived at the first location (Warren Street, Downtown NYC), we were told there were no cars available. Instead, they tried to give two women a pickup truck -- in New York City. I don't drive pickup trucks. On top of that, the staff at that location were among the rudest and anti women, men I've ever encountered. We were then sent to another location on 54th Street Uptown, the next day, where we waited for nearly two hours, and some people had already been waiting three hours or more. Ultimately, we lost our vacation and travel plans due to your company's complete lack of organization and professionalism. Avis, I expect to be reimbursed not only for the transportation costs I incurred while attempting to retrieve a vehicle but also for the financial and emotional cost of a ruined vacation.

Just had the best experience with Rasheeda! This is my normal location, but my family and I have…read moregone to JFK last time. We wanted to book closer to get on the road sooner. I'm so glad we did because I was able to meet the wonderful Rasheeda! What a pleasure!!! Top tier customer service, I had to make sure to make this review! She was so kind and helpful. Made my very early morning trip over so pleasant and truly set my day off to a great note. Thanks for all you do - especially during the holiday season!

I have only ever written good reviews of places. Even when it is subpar or doesn't meet…read moreexpectations. It takes a lot to write a negative review for me. DO NOT rent from them under any circumstances. I feel so sorry for the staff working there because it is obviously not their fault that this company does not function whatsoever, but I am sure they get the brunt of frustrated customers every day. We reserved a car for 11:30 am, were told there were no cars and would probably not be for a couple hours. No other information was provided. Eventually, and only after telling them repeatedly that if we didn't leave by 1:00 pm we would miss a wedding, they transferred us to another location Hertz to get a car. This did not seem to be an isolated issue. There were 9-10 other people on the wait list for us waiting that long for their cars. It's cheap but it seems it's a 90% or more chance this will happen. In the future, I would pay $100+ more just to not deal with this company. Santos and Elizabeth who were working there were helpful in finding a solution and it was obvious that this is not in their control. They deserve a better employer and customers deserve a least some semblance of reliability from a car rental company. Main point: Don't rent from them, and if you absolutely have no other choice, leave yourself a 4 hour buffer minimum or you won't make it where you are going

They scam you by charging $15 each way for tolls that could be as little as 35 cents (which was…read morewhat my toll charge was on the NY State Thruway). I ended up getting hit with a bill of $123 a month after I rented the car for driving around NY state.