Excellent customer service, great timing and overall good business a/c back working !read more

This is not to be confused with Comfort ZONE, which is also in Royal Oak - this is Comfort ZONES…read moreHeating & Air Conditioning. I made a Yelp page for them since the other business already has an established Yelp page. Last Tuesday, I noticed my hot water heater making odd noises, after I took a bath that night. I went to look and sure enough, there was about a half-inch of water on the floor. Last year I experienced a massive house flood, so I definitely didn't want that to happen again. I have an Appliance Plan with Consumers Energy so I called them, and they outsourced it to Comfort Zone. Comfort Zone showed up at my house the next morning, diagnosed the problem (water landing on top of the flame, apparently), and were able to install a new water heater the same day, which was great. The cost was $1470, which sounds like a lot but Lowe's was quoting me $1650+ that same day, too. The reason for the three stars is that they aren't great at answering the phone. The next day after the water heater installation, one of my sinks was operating at about 60-70% of its former water stream, so they said they'd send someone down to look at it (this was Thursday). By 4-5pm Thursday I hadn't heard back from them and no one had shown up, I left them a voicemail to say Friday would be fine. I called again Friday morning and got voicemail again; I said that 3:30pm would be the latest I could have someone over on Friday. Sure enough, at like 3:25pm one of the techs, Cory, did show up, and was able to fix the problem ... but there was no communication from either him or Denise, the receptionist (and possibly owner?), about this. That being said, I'd still use them again because they were able to quickly diagnose the problem + install a new water heater on the same day, so I didn't have to stay somewhere else overnight, since I had to turn off the water to my entire house.

I requested a free quote from this company. While the quote is free, there is a service fee…read more Perhaps the techs work on commission? Either way, communication could've been more clear and kind. We're all trying to get by. Further they only have one review from two years ago, so this conversation coupled with the review tells me a lot of what I need to know about the business.

Call anytime 365/24/7! most reliable company to get the job done anywhere in the state of Michigan…read more Licensed & Insured Contractor Brian and Paul are the best !

So our air conditioner died this weekend, great timing I know, but when is it ever? The air is…read moregoing to go out on the hottest day of the year and the furnace will go out on the coldest ... We didn't really realize until later in the afternoon on Saturday that the air was out. C and C had installed our furnace and we've been happy with that so we decided to give them a call for the air. They were completely booked and told us to call back first thing on Sunday to get an appt that day. They also told us ahead of time the service call would be $200. It would go up to $250 on a Sunday. We said thanks and called Sunday morning right at 8 am when they opened. They already had one person ahead of us that day, and they would give us a call when they were on their way. We mentioned that we had tried to get an appt yesterday but since they were booked we had to wait until Sunday, and they honored the $200 rate for Saturday. In the meantime, I got a couple text messages from them introducing our technician, along with a photo of the tech so we would know who to expect when he got here, which I thought was great and really appreciated, especially if I was home by myself that day. I haven't had any other company do that so far and I really like the idea. The tech was efficient, clean, and wore a mask I'm the house. He diagnosed us with needing a new capacitor, replaced it, and was on his way. Everything took about 30 mins and our house is nice and cool again. Good experience with them and I would recommend

I was extremely happy with my experience with C&C! My hot water wasn't working, which is definitely…read moreinconvenient, and they were great with getting me on the schedule quickly! I also love their text feature where they send you a picture of the technician coming to your house and call you to let you know when they're on their way. Wonderful customer service!! Kevin was the technician who serviced my hot water heater and went above and beyond to help me. He was friendly and thorough with his work and also explained the diagnostics in simpler terms (for people like me who know nothing about this stuff LOL). He even helped me clean my filter that was dirty and left me some extra tape. I highly recommend this company and will use them again for any HVAC needs!

I used the new messaging feature on Yelp to inquire about a home humidifier installation. Ryan, the…read moreowner of Stier responded within five minutes with a quote. His quote was better than the other two places that gave me prices over the phone or via message. He came yesterday, spent an hour and a half installing it, gave me the full run down of what he did and what I need to do to work and maintain it and was gone. I got to chat with him for a little bit and he seems like a really good guy. He's out there living the American dream, trying to build a family business from the ground up. I'd say he's well on his way. Odds I use Stier again if I need something related to heating or cooling: 100%

thank you so much for the great service and quality of work!…read more so neat, cleaned up well after installing our hot water Heater support local business n get fabulous service, high quality product at a very reasonable price!

Requested service for a family member and they were out within the hour. Work was completed within…read more1.5 hours of my initial call, and that being after 10pm. Very grateful for small businesses who come through for families. Thanks again!!

It's not easy to find an honest/fair anything nowadays but Charest checks all the boxes. Of course…read moreprice is always important but even more so is the honesty and knowledge of the techs doing the work. Chris replaced my furnace blower motor for a reasonable price; explained to me (and showed me) what was malfunctioning and performed the work in a timely manner. I definitely got the sense that he genuinely cared and it wasn't just about the money. For me that's pretty huge so yes, I highly recommend Charest.

Amazing, above & beyond service. Start to finish. Have even recommended to my family, has changed…read moreboth my fathers, & my little brothers furnace & AC. He made a special arrangement to help me out of a miserable situation, of which I will shortly say, my Air went out on possibly the hottest day of the year. I was out of town, & my kids were house sitting. What he did, & continues to do(yearly maintenance) has solidified not only a lifetime customer, but I have referred to well over 10 people that I've seen asking for recommendation, or have asked me personally having heard my story. Where my home sits, is not an ideal for even an hour without air during summer. There is no shade to subside. He not only brought a cooling unit for a room for my children to sit in while he worked, he also ordered them a pizza & drinks. Unreal. This was Jason, the owner. I would recommend Astro again, & again. And am not only beyond satisfied with the job they did, but from my precious house experience of having to change my unit there as well, I am well aware of the units, & their ratings. Prior to choosing Astro, I not only was calling other options price shopping, my mother in law was as well. They came in about 20% less then anyone close, & I have the best unit on the market. Thank you again guys for your help, professionalism, & again, going way above & beyond our expectations. Sincerely, Robert Alvarez St Louis, MO

From the owner: Boiler, Furnace, Heating and Air Conditioning repair and service. Proudly repairing furnaces and…read moreboilers systems in the Macomb County area. Whether you need a furnace repair, new ignitor, new blower, circut board or a new furnace or central air system, Astro Heating and Cooling is here to help you. We work on all makes and models such as Goodman, Lennox, York, Bryant, Comfort Maker just to name a few. We wish to help with all of your furnace, boiler and air conditioning needs. Utica, Fraser, St. Clair, Warren, Romeo, Washington, Chesterfield, Harrison Twp., Sterling Heights, and surrounding areas. No heat? Call Astro Heating & Cooling today.

Highly recommend. Answered the phone on the weekend. Scheduled me for a same day appt. Tech called…read morewithin 30 minutes of arrival. Mill arrived discovered the issued immediately. Offered two options. Corrected the problem with our AC. Also, installed a new WiFi thermostat. Very pleased with the price, service and products.

I don't understand these positive reviews. I paid this company $100 to do an inspection. The kid…read more(and I do mean kid) that came out was able to show me on his tablet that the refrigerant in my central A/C unit is slightly below what would be considered a "good" level. I explained to him that my unit occasionally turns off and then back on in very short intervals. He wasn't able to offer any thoughts as to why that might be happening other than my unit is old. Fast forward 2 weeks. Today, I had a different company come out. Within 30 seconds of him taking off the same exact shield on the back of my A/C unit, he saw a frayed wire. Within 5 minutes he had replaced the wire and the problem was solved. One would think that the kid from Comfort Zone would have noticed it. The guy who was here today showed me the wire, it was RIGHT in front of exactly where the Comfort Zone kid hooked up the same diagnostic tools. If I'm paying to have my unit inspected, I'd think a company is actually INSPECTING the unit. I'm tempted to report this to the BBB. What a complete and utter rip off!!!

Finzel's is always the best. I am so glad we found them years and years ago. We switched our…read morefurnace and air maintenance to Finzel's and have never had a problem since. They get out to the house quickly if there is any problem or concern. Over the years we've met every employee, I think, and each and every one is an expert, explains everything, and never steers us wrong. Just recently we had to turn on our air conditioning earlier than usual in the season, and they set an appointment quickly so we could have it all checked first. With the yearly Finzel furnace checks and air conditioning shut down for winter, and the air conditioning check for spring/summer, we never have worries. And they don't over-charge!

Great company!! Installed my furnace and ac and did a fantastic job, definitely would recommend…read morethem to my friends and family!!

Chris was amazing when we needed our furnace. He reassured me everything would be ok as I was…read moreextremely distraught due to the stressful situation. He was here within 30 minutes of the phone call & did a same day install to ensure we weren't in the cold for too long.

When it comes to heating and cooling this is the guy to call around the metro Detroit area Very…read moreprofessional. Called him in the beginning of the summer season, to see if he can replace my ac unit and furnace, within two days he had a few u it's priced out to choose from. Mind you I had already gotten two other quotes all within 10k, he beat the competitors out the water and within calling him to having it placed in my house up and running 5 days. And he installed both units with a 9 hour day by himself. That's how efficient he is when you have 40 plus years in the trade. Overall. Very professional honest man, your true blue collar worker. Best price and great work. 11/10 Ohhh and I went with the carrier units