The owner came out, he was very friendly. However, the pricing was not within my budget.

I was extremely happy with my experience with C&C! My hot water wasn't working, which is definitely inconvenient, and they were great with getting me on the schedule quickly! I also love their text feature where they send you a picture of the technician coming to your house and call you to let you know when they're on their way. Wonderful customer service!! Kevin was the technician who serviced my hot water heater and went above and beyond to help me. He was friendly and thorough with his work and also explained the diagnostics in simpler terms (for people like me who know nothing about this stuff LOL). He even helped me clean my filter that was dirty and left me some extra tape. I highly recommend this company and will use them again for any HVAC needs! read more

Don't waste your time. Customer services is not friendly. I did not expect it all until I see review. Just terrible making you feel out place. Asking you but more like forcing asking yes or no if you want services. There a lot great company out there. Just google and other site did not showed how this company gone down with customer service. Beware of Dayna or Hanna she was not so friendly at all. It's like she sound like she having bad day everyday. read more

this company is total scam, first bad experience with them is they purposely double cash my check of payment for installation of new Furnace, why it is intentionally, because they cash it in two different banks. Second one is when I have some problem with my air condition system, to be clear, it happens in the year that the system is installed, you will think it is supposed to fall into warranty service, not surprised, when I call, their AI agent keeps mention I didn't join their membership yet, they tell me the live agent will contact me asap, guess what? I never got call back, I have tried different number of theirs, they are all handle by this AI agent. So now, I didn't get call back from a live agent or technician, and didn't get service either read more

This company's call center will definitely give you a hard time when requesting a certain technician. They have qualified technicians and not qualified technicians. Im getting tired of this company and trying to be loyal but they are not loyal to there customers. I'm might be leaving this company and having another company service my HVAC. read more

As someone who spent over a decade in a past lifetime as a Manager in a retail/customer service setting, I am reticent to leave a negative review based upon a single visit to a business. Every company/employee can be having a bad day and I don't think it's fair to post a negative review based upon that single visit. In this case, however, I'm not reviewing a single visit, but rather a single event. I have been a customer of C&C Heating and Cooling since 2005, when I had them install two complete furnace/air conditioner/humidifier/air cleaner systems in my previous home. They then performed all of the service on those units up until I sold the property this past July. My new home also had a system installed by C&C, so I contacted them to do an initial "tune up" inspection. They performed the inspection and I paid the bill that day. The very next morning, I got an email from them (I never changed my email address when I moved, so was on their mailing list) offering the service that I just had done at 50% off. Since they had just performed the service within 24 hours, I called them to see whether they would honor the discount by either refunding me the difference or giving me a credit towards a future service, but was told that they didn't do that sort of thing. This to me, based upon my experience in the customer service industry, is a complete lack of customer service. I had always trained the employees in my stores that the two cardinal rules were: 1) the customer is always right, and; 2) when the customer is wrong, see rule number 1. It's not a matter of the money, as I'm only talking about $75 or so, but it is the fact that they would be willing to alienate a customer of 20 years for that $75. I'm sure there will be many differing opinions on this review, but I do not intend to use them again for any reason, be it either servicing or replacing my current system. read more

I requested service and once they found out they have never been to my home, and that i have a boiler system; they were unavailable to take on new customers.. I called Accu-Temp and got a reliable response unlike C&C's sad excuse. I would not recommend C&C purely based on my experience. read more

The two young gentlemen that installed my furnace were very perfossional.(sry can't remember their names). They answered all of my annoying questions. They made sure the work area was spotless when they were finished. They made sure I didn't have questions and they walked me thru what they did. I highly recommend this company! ​ read more

We bought our furnace and air combo less than 5 years ago. Total nightmare! First we were promised 1 day installation, halfway thru the day the guy tells my husband they would need to come back and finish and they would call to schedule. Ok things happen we understood. Next morning as we are leaving for work they call to say they were on the way. No call to schedule. My husband was a bit upset but ok. They send another tech out, who then informs us that the first tech but the furnace in sideways and wont pass code and will need to come back another day to complete job. Ok now I am fuming. Reschedule and then they sent the original guy back, we both stayed home that day. He gets out of his truck and my husband asked if he was going to do the job right. He turned around and left! Call the company and im livid.. yeah was not very nice either. We have now lost wages. They finally send another crew and finish the job. Even gave a discount which was nice. Not even a year later the humidifier is leaking water all over. They come back and fixed. Now 2 years later its leaking Again! They want to come charge again! read more

So our air conditioner died this weekend, great timing I know, but when is it ever? The air is going to go out on the hottest day of the year and the furnace will go out on the coldest ... We didn't really realize until later in the afternoon on Saturday that the air was out. C and C had installed our furnace and we've been happy with that so we decided to give them a call for the air. They were completely booked and told us to call back first thing on Sunday to get an appt that day. They also told us ahead of time the service call would be $200. It would go up to $250 on a Sunday. We said thanks and called Sunday morning right at 8 am when they opened. They already had one person ahead of us that day, and they would give us a call when they were on their way. We mentioned that we had tried to get an appt yesterday but since they were booked we had to wait until Sunday, and they honored the $200 rate for Saturday. In the meantime, I got a couple text messages from them introducing our technician, along with a photo of the tech so we would know who to expect when he got here, which I thought was great and really appreciated, especially if I was home by myself that day. I haven't had any other company do that so far and I really like the idea. The tech was efficient, clean, and wore a mask I'm the house. He diagnosed us with needing a new capacitor, replaced it, and was on his way. Everything took about 30 mins and our house is nice and cool again. Good experience with them and I would recommend read more

Technician incorrectly diagnosed the issue and charged me $400 including labor for a coolant recharge on my AC that I didn't need. He did no benchmarking of taking temperatures before the fix to verify that it was actually functioning better than before. Don't go with C&C. I have hired several other HVAC companies for work on my house and I have been way more satisfied with those. read more

I am a part of C&C's maintenance service plan ($15.95/mo.!) knowing that I would be needing a new AC unit this year. I called for an AC tune up appt figuring I would discuss the new AC unit at that time. They rescheduled me twice. Yesterday I got a reminder text for todays appointment. A few hours later I got another text saying to call the office to reschedule (first available was 7/27) they are too busy. Not sure what I'm paying a "service" fee for if I never get service. I will give the new AC unit business to another company that will actually show up when they are supposed to. What a waste of time and money! read more

I joined C & C 's club membership due to their promise of priority treatment. Over the last 4 + years every time an appointment for service has been scheduled, I receive a call the day of the service telling me they have to reschedule due to the technician being sick or some other excuse. Sometimes on the rescheduled date I am called and told they have to reschedule again. this is very inconvenient as I have to rearrange my plans or miss work to be home on the service date then be told on that date they have to reschedule. when the service person does finally come out, the service is good. read more

I have used this company for years and have NEVER had a bad experience! Not only are they prompt and reliable but the communication is flawless! You get an email and text when they're on the way, as well as a picture of the technician and a little bio! I've had Tony C. fix my boiler over the years and I'm beyond happy with the service! He explained to me what's going on and what's needed to fix it up front. Steve M. Installed a mini split unit on my house and the level of professionalism he displayed was astounding! He really knew what he was talking about and helped me figure out just what I needed! Call them you WILL NOT be disappointed!!! read more

Run Run Run, fraudulent company.Lied to us about needing a furnace. DO NOT USE. Contacted two other reparable companies along with our local fire department. The fire department came out to our home directly, fire truck and all. read more

Deceptive business practice. My AC unit was not blowing cool air. They got service assignment from my warranty company DTE. The technician concluded the unit is not repairable. Instead proposed me to buy their $3800 least expensive (!) unit. I couldn't afford it. I got someone else to do the job for 2/3rd of their price. Guess what, that guy checked my unit out and found nothing was wrong with it. It just needed some refrigerant (freon gas) only. He added the gas and it's running fine for last 3 months! read more

BEWARE!!! The humidifier on my furnace was not working, Upon contacting the manufacturer (Aprilaire), it seemed that my problem was the solenoid. I replaced the solenoid but the humidifier still did not operate. I called C & C because their service charge was the lowest and I am retired on a fixed income. Dave came out that same day. When entering the house I had to remind him to put on his booties due to our basement steps being carpeted. He went into the basement looked over the humidifier, played around with the humidity dial and after a few minutes he went back outside and brought in a 5 gallon pail. Once downstairs he stood on the pail to shut off the water valve going to the humidifier. After shutting off the water he went back outside and finally brought his tool bag in. Why didn't he bring in his tool bag initially? Why didn't he ask me if I had a ladder or stool that he could stand on? To me this was a "money grab", milk the clock and charge me more than necessary. Dave proceeded to tell me that I had installed the wrong solenoid but it will still work. He was here maybe 20-25 minutes and charged me $168. A little more than I had anticipated. We received an email survey about the service and I had answered the email asking them to contact me but no one from C & C called me. I will never use or refer this company again. read more

I am no HVAC person. But I do have some common sense and some understanding how my forced air furnace works. Had C&C come by as my furnace was cycling. Boom, right off the bat $1,100. I said I will pass. Paid the service call fee. Got online watched ONE youtube video. What I needed replaced was 2 pressure switches and a water box. Total cost delivered was 99.84. I inithem in under 10 minutes. I understand companies have to make money but that high of a mark up is ridiculous! Even when I asked what the cost of the parts would be, they had marked them up 5 times what I got mine for. Yes I did buy OEM manufacter replacement parts. For the fun of it I called 2 other companies telling them I knew the issues and what would they charge to fix them. All of them came in at least 50% cheaper. I would highly suggest you do your homework before hiring any professional. This was outrageous and unacceptable. "It's what gives us a bad name in the industry" is what one company said. read more

A gentleman by the name of Brian was at our home today, to repair a Goodman furnace; as we had no heat since last night. Brian was exceptionally prompt and extremely knowledgeable, giving a bunch of information to my husband, Mike of what was wrong with the furnace. We have heat but for how long, we do not know and neither did he. We know to replace the motor alone would be over $1,400.00 that doesn't include several other parts that are bad. We do not have to worry about carbon monoxide. I forgot to ask Brian for a copy of the repair he had done. I did ask that Mr. Jim Corrion come to our residence on Monday, Tuesday (between 10-noon) or even Friday of next week (after 10am). Greer Rizor and Mike Hess (Mr. Corrion you may remember Diane Hess (Mike's mom) purchased 3 Carrier A/C units from your company that were installed last year. Brian, thanks again for repairing the furnace so we could have heat! We live in Warren, MI (not San Francisco, CA). read more

They sent a technician who did not know what he was doing and then said he would have to come back with a different technician to finish the job. And the original cost estimate would be tripled. I declined and called Keitz HVAC who quickly finished the job at a fair price. read more

A simple answer do you repair commercial equipment the lady said I don't know give me your number I will have someone call you back still waiting no one called. read more

We have been C and C heating customers in the past and have been very happy. Unfortunately this is not the Jim Corrin business it used to be. After spending 500.00 to get our furnace fixed. Three hours later and our furnace is not working properly. We called and talked to Jim and basically told us too bad we will have to wait until Monday. What a joke! read more

Dayna H, I find it curious that you and your company credit for all the hard work the installers sometimes do. I was shocked that c and c wanted to change my complete furnace for a apart under $20. I won't mention names but 2 other companies told me that is common practice for c and c. Also it's nice to see Dayna H responding to the easy questions but when I asked about the tougher questions not only does she even attempt a weak response but she makes sure the question is forgotten and that's it. ALL people are tired of being overcharged, not getting the correct diagnosis and just knowing that c an c will take every penny from an elder person to a single mother at all costs. This is unacceptable in any area and when you do this in our own backyard it's actually scary. As the old but true saying goes, the rich keep getting richer and the poor people keep getting poorer. It's a cycle that the rich people depend on to keep the poor people who can't barely afford the cost of living now. People have to choose ac/ furnace vs childcare and a many other hard choices in todays ever changing world! read more

Just had a new A/C unit installed ! Arrived on time as promised. Installation completed in a timely fashion. Installers were professional and cleaned up after themselves . This is what I would expect from a company that's Family owned and operated for 70 years. read more

I have a two-in-one review. Last year, one of their technicians came out to repair my furnace, which is on the older side. He said that my furnace needed to be replaced due to a crack, which was likely allowing small amounts of carbon monoxide to leak  into my home. This could end up becoming a larger leak, he warned. The technician suggested replacing the furnace, which would cost about $4,000. I told him I could not afford that; he suggested putting it on a credit card. I told him a didn't have a credit card with a limit that high. He suggested I apply for one right then and there (which I didn't know was an option). I had been having financial struggles at the time. He ran the application for me. Of course as expected, I was denied. The technician suddenly changed his tune, and said the leak was "no big deal" and I would be "fine." So, I went from possibly dying in my sleep from carbon monoxide poisoning to being fine? Yeah, a scam. I stupidly gave this company another chance. I even remained a member, where you pay $14.95 a month to get spring and winter tune-ups for free. What a waste of money. I had my first tune up today (July 9). Yes, this is late for a "spring" tune-up, but they had to reschedule due to area flooding. No problem. I understood. Anyway, I had called ahead to ask if the technician could vacuum the furnace vents (there's just 2) as part of the visit. I was told by office staff, "yes." So, the technician gets here. I ask him about vacuuming the vents. He says it's not part of the service. I said I had called ahead of time, and the office staff said it was. He says "no." Then he tells me I need to replace my filters. "Isn't that part of the tune-up services?" I ask. He responds, "No. We don't carry filters on our truck. If you want filters, they are $14." At this point I'm starting to think, "Wait. What have I been paying for? I could have sworn filters were included in this service." He says everything looks good inside and then says he will take a look outside. He comes in and right away I can tell I'm about to get a BS story. Mind you, my air conditioner has been working flawlessly all summer. He says something about how the age of my unit (14 years) will make getting a certain part nearly impossible/expensive to replace. It would be cheaper to replace the entire unit. Wait, what? But my unit is working fine? "Yes, but just so we're on the same page, it would be cheaper to get a new unit." At this point I'm confused...and angry.  Why is he telling me this when my air conditioning unit is working perfectly fine. I know it's 14 years old. My niece and I spent $4,000 on it. It was expensive. At this point, I've had enough and don't trust him anywhere near my air conditioning unit. I tell him to leave. I call the office, cancel my waste of a membership that I probably spent a few hundred bucks on for absolutely nothing. Live and learn. Stay away from this place. read more

Horrible experience lied to said we needed a new furnace said the furnace wouldn't last the winter made them leave called another company it was a $45 part waste of time and money buyer beware use another heating/cooling company read more

our furnace was not working last night and the house was getting cold. I called C and C, and they assured me that their oncall technician would be calling me a few minutes later with an ETA to come out and fix it. 90 minutes later I called them again, and told them to forget it, I had called someone else to come out......they told me that they would cancel the call. After I told the person I thought this was poor service, he proceeded to tell me that their "on call" technician had not even answered the phone when they called him originally about the service call.....extremely poor service.... read more

Best new furnace product offered and awesome service. Very excited about our ion air purifier that was added to the furnace which kills Covid! read more

C &C replaced my furnace with a 96% Carrier and a new Carrier air conditioning unit. The installation was very good technicians did a very good job BUT they could not go thru the brick wall. The technicians bored the 2 1/2 inch holes in the rim joist and just punched out bricks until they found the bored holes, same with the air conditioning lines.. The removed bricks were then replaced by mortal. When I complained about the brick workmanship. they said they will pay only half of repair of brick. So I am out of half of the $5000 that the repair cost. So that is why I give 3 stars. My warning is not to pay in full until you are completely satisfied with job. Better yet ask how they are going through the brick. The best is to bore though from outside for best looking job to avoid disappointments. Their technicians may not be willing to bore through the brick so C&C should themselves hire a brick repair company bore required holes or repair brick work to do the job. read more

Charged me 89.95 to have guy look at my boiler for FIVE MINUTES only to tell me I needed a new boiler. Did absolutely no work.

I have waited a while to give a review of C&C so I could ensure I give as much information as possible with my experience. I had a new Amana A/C, Furnace, Air Filter and Humidifier installed in my house by C&C in June of 2016. Their salesman that came seemed knowledgeable with the units, but I had done my homework before on exactly what I wanted so I essentially just told him the units that I wanted and he agreed that they would be a good system for my size and layout for my house. Once I booked with them, I had the units installed about a week and a half later. Install day: The guys arrived around 8-9 am to start working on the system. They started out with removing my old system and getting everything prepped for the new system. The new system would take a while to get installed, they didn't end up leaving until about 9 pm. I know the install took a while and I figured that since they were there for 12-13 hours, that everything was done, and done correctly and well. The system fired up and we had A/C finally (which we went the last summer without when our old one broke). After they left, I realized that the install guys really didn't do that great of a job cleaning up through. I must had found at least 20 screws scattered around my driveway, 2 of which my car tires hit and I had to get leaks fixed in my tires, and about twice as many scattered around my basement. They also left cut offs from wires, sheet metal, and a lot of general debris on my basement floor. Mind you, I have a finished basement, not just a cold slab of concrete surrounded by brick walls and used for storage. My basement is an extension of our main living area. So I had to spend a good couple hours cleaning up their mess after they left. Finding debris behind couches, on my coffee table and a nice dirty finger smudge on my projector screen which is un-cleanable. Maybe they were just tired after having to work that long on an install, but I expect that when I am paying for a service, that they clean up after themselves fully. About 2 months after using the unit, we noticed that the A/C was not producing as cold of air, so I stopped by their office to schedule an appointment as I work only a mile from them. They found that it was low on Pureon, and they refilled it and said we would be good. That lasted about a month before I had them back out for the same reason. The did a leak test and found there was a leak at a connection near the Furnace, so they tightened the connection the best they could and re-filled again. After another month it happened again so we called them out again. I am told it is fixed now but I won't know till next summer at this point as it was already too cool outside to need the A/C by the time this third re-fill was done. When we called for our inspections, the 2 inspectors came and told us that we had failed both of our inspections for the installation. We waited a couple of weeks to contact C&C as the inspectors told us it would be about a week before they would have the reports ready for C&C to get. We called them, notified them and were told they had not received the reports but would contact the township and get them and call us within a few days to arrange a day to get everything taken care of. 4 weeks later, we had yet to receive a call from C&C so we contacted them and were told that yes they did have the reports and we got a date scheduled to get the things fixed so the inspections would pass. Not sure why I had to contact them and why we were not contacted as they told us they would do, but we got the things fixed and hopefully we will be all good as we still have to call to have the inspectors come out for the re-inspection for approval. We were also supposed to get as part of our service, a free Spring and Fall tune-up which our salesman and the installation techs told us they would call to schedule with us to ensure that it wasn't missed. Well the Fall one never happened as we never got a call, and I suspect at this point that I won't get a call for the Spring one so I will have to call myself to schedule it if I want it to happen. All in all, C&C has not been too bad. Their installation men I felt could have done a better job and I am a little disappointed that 1 of my duct pieces was not replaced as every other company I talked to said it would be. The piece of duct comes down from my main air return and feeds the air filter. There is a plastic gasket at the top which is old and getting brittle and I felt that whole duct with the gasket should have been replaced, but they didn't do it so I am sure I will have to pay somebody to do it in a few years once the gasket really starts leaking more. I am hoping that my A/C unit is no longer leaking Pureon and is fixed after having them out 3 times for it. I may use C&C again in the future (like for my "about to fail" water heater), but I am not 100% on that decision yet. read more

CAVEAT EMPTOR. In June 2018 I contracted C&Cheating to install a Carrier Performance 3.5 ton unit. They showed up with a Carrier Comfort 3.5 ton. If my boyfriend hadn't been there, I would have accepted the lesser unit not knowing any better. They tried getting my boyfriend to accept the lesser unit, but he refused. Therefore, we had to wait @ least 1.5 hours longer while C&Cheating retrieved the contracted unit. IF I were not such an optimist, I would think C&Cheating tried to pull a fast one. . . as their names suggests. I can't 100% verify that this was their intent, as mistakes happen, but it was @ best suspicious. After 2 days of the Carrier unit operation, it was making a horribly loud rattling noise. C&Cheating sent out a tech to inspect the unit, & found that the casing around the unit was not installed correctly causing said unit to rattle. The tech stated that he would have to make some bends & install @ least 2 screws to make the rattling stop. Should I have to pay full price for a brand new unit straight off the assembly line, only for it to be manipulated in this fashion to make it work properly? Given the problems with installation, & these issues with ratting, I didn't have confidence in Carrier any longer, therefore, I asked to pay the difference for a Trane XR14 4 ton. The tech stated that, "C&Cheating will only trade for another Carrier unit, or remove my installed unit & cut ties with me." For the next few days I tried to reason with the "Comfort Advisor," yet it appeared that the owner, Jim Corrion, was staunch in his stance. This forced me to contract another company for the Trane unit previously mentioned. I scheduled removal with C&Cheating on a Wednesday & the Trane install for the next day. The Monday before removal, Mr. Corrion himself called, & offered to trade the Carrier for a Trane as previously requested. He was @ least 1 week too late as I had already contracted another company. At that point, Mr. Corrion became belligerent stating that I had "selective hearing," & several other insults that I won't go in to for purposes of this review. The most disturbing part of this whole story is that Mr. Corrion would not refund my money unless my boyfriend signed a NDA (Non Disclosure Agreement) stating that he would not write a bad review for this incident. I'm not sure Mr. Corrion has the right to lord my own money over my head to suppress my 1st Amendment rights. As a matter of fact, I know he doesn't. I have discussed the situation with legal counsel. The problem is, Mr. Corrion, my boyfriend signed the NDA, I didn't. I am the home owner, & the card that paid you is from my account. Is Jim Corrion's (owner of C&Cheating) behavior criminal? You be the judge. I found an old Glassdoor review written by a former C&Cheating Sales Lead dated 10/26/16 that states the following, "Hostile work environment. Terrible customer service, especially if customer rubbed the management the wrong way." Apparently, not much has changed. As well, C&Cheating's contract folder/pamphlet states, "365 day - 100% Money Back Guarantee, 100% Satisfaction Guaranteed!, & You can trust C&C!" I can say definitively, this is not the case. read more

I called them because they advertised in the church bulletin and claimed to be experts in old equipment. They called to verify that it was a boiler specialist needed. David G came, took a look and said that he had never seen a boiler that old, could do nothing and recommended that I replace it. For that, I was charged $89.95, same as Brian L. I wish I had read Brian L's review because they came out the next day after Brian' post. I have had several other repair people out to give me repair quotes who told me of much older boilers still in service and being serviced. Clearly, a ripoff. I would not consider using them even if I got a new boiler. Even the salesman didn't seem that knowledgeable. I think I deserve a refund Robert N. read more

I have to leave at least one star for review so I am leaving one star. During spring we had tech do AC tune-up. Tech didn't tighten plug on unit and freon drained out. We discovered this when AC wouldn't produce cool air during 90 degree weekend. C&C was not available to service AC right away so I called different service company who showed me the problem. C&C did fill with freon, but I was still out the expense of service call from other company. I'm concerned if I didn't have input from the other company that C&C might have pushed me to replace AC. It continued running through last summer. Based on my experience, I would not recommend them. The service we received was incompetent. read more

So it has been a few weeks and wanted to wait to review installation and performance until we had a chance to actually use it. Just to speak of the installation, it was clean and well done. Other then the new equipment, you would not even know 2 people were working all day to get it done. And now that we have had a few warm days to test out the system, all I can say is everyrhing is working great and the house is nice and cool. Thanks again for such a great transaction from sales, to install, to performance of the product. Have already recommended to one customer and will continue to recommend in the future. read more

I've used C&C for over 20 years now. Very professional, thorough, friendly, knowledgeable and fast!

Great response time! Good thorough work and explanation of systems. Professional behavior by both Mike and Scott. My furnace went out just prior to a cold snap. They worked hard to get things done so I could avoid frozen pipes and get some heat in the house. read more

I had a terrible experience with C & C. I have never left a yelp review, but I felt it was necessary in this situation. The technician that arrived at my house was very inexperienced. It took him over two hours to determine the compressor was not working. He then told me he needed a senior technician to come verify he was correct. I assumed that the first technician coming to my house would be trained to handle this situation. In the meantime, I was suffering through 90° weather with my infant. The senior technician, David, arrived two hours later. He confirmed it was the compressor and recommended a new AC unit. He told me he would quote me for a good unit that was mid range in price. Instead he quoted me $5,000 for a Lennox unit that was top of the line. It was apparently the only unit I could get if I wanted it installed the next day. My mom happened to have a service cleaning with C & C later that week. She asked a different technician what it would cost to replace her unit. He provided a much lower price. I felt very taken advantage of by this company. I emailed a review the next day, but did not hear back. read more

This is my first review of any business. In a word, BEWARE. I'm not an expert on heating so just the facts....My home has both a furnace and a boiler. I have been a maintenance club member with C&C for a few years. Last year when I turned the furnace on for the season it did not kick out heat. I called for maintenance. The technician was polite and timely. But I was told the furnace was beyond repair and it was suggested I put in a new furnace, which I did. This year the boiler pilot would not light when I turned it on for the season. I called for maintenance. The expert diagnosis was $1200 minimum to repair, so I should replace the boiler. Unlike last year, I called in another company to get a second estimate. Levine and Sons quickly made the repair at a cost of $70 service call and $176 repair. My boiler works perfectly and I'm told it is in very good condition and should last for years. Coincidently, my friend had a new C&C furnace installed this year under the same circumstances. Maybe she did need a new furnace, and maybe I needed a new furnace last year....but now we will never know. What I do know is I did not need a new boiler or a $1200 repair. All good for under $250. This is more than a slight error, or an inflated estimate. This is either fraud or total incompetence. I called twice to discuss this directly with the owner of C&C, who previously was quick to come to my home to provide an estimate for that new boiler, and still have not received a return call. Not even an apology or offer to refund the $60 service call paid, which bought me a boiler left pulled apart, a totally inaccurate diagnosis, and the suggestion of thousands of dollars in unnecessary expenditures. Error or fraud? (On a positive note, their installation service for new units is very good. Lots of practice!) read more

Back in September of 2016 Mom needed a new furnace, we called C and C heating and Cooling 29420 Groesbeck Hwy, Roseville, MI. C and C came out and installed a new furnace for $3300. All went well. One month later in September of 2016, her hot water tank failed. We called them and they installed a new 40 gallon tank and charged her $1000. We have had nothing but problems with the hot water tank. To make a long story short, C and C has been to her home 7 separate times to relight, adjust and replace parts on this tank. The manufacturers representative A & F has been out to her home to inspect and repair the unit. So there has been 8 service calls. Additionally, I have been to her home to RELIGHT THE PILOT LIGHT 7 TIMES. I relight the tank only because she needs hot water to shower and it takes them a half of a day to arrive, sometimes she has gone without hot water for 24 hours. I have spoken to Steve the Service Manager numerous times he does not want to replace the tank and "take the loss". I asked to speak to the Service Managers boss, the owner Jim Corrigan. I was told that Mr. Corigan does not keep an office in the building, does not use email, and they would not give me his cell phone number. Simply, they do not want him to be contacted. We were told that C and C will not come out any more to relight the tank and now expects us to contact the manufacturer for any repair or relight. I was given by text, two phone numbers that are 1-800 numbers, there was no company name linked to these numbers. I have no idea who I may be calling if I were to call for service. This Friday afternoon the pilot light went out again. Steve said he called the manufacturer for us but couldn't guarantee when they would be at the home. He said they should call the next business day, most likely tomorrow Saturday 2/11/17. They never called. I went and re lit the water tank for the EIGHTH time!! Had I not gone over to Mom's she would not have had hot water for the entire THREE DAY WEEKEND. We feel since C and C accepted and cashed her check for payment it is their responsibility to make the unit right. Calling the manufacturer should not be our responsibility. When we told Steve that we wanted a new tank that worked he said that they did not want to be stuck with a non working tank, our response was neither did we. C and C installed both the furnace and hot water tank, they should be responsible to make the both work. We have been more than patient trying to get this problem resolved. Prior to the new furnace and hot water tank we never had problems. read more