1. Always Reliable Excavating

    1. Always Reliable Excavating

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    South Hadley, MA

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    Always Reliable Excavating

    5.0 (1 review)
    Open Open 24 hours

    Services - Always Reliable Excavating

    Plumbing inspection

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    8 months ago

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    Fuel Services - Fuel Services + Full Services

    Fuel Services

    (15 reviews)

    These folks are part of PayLessForOil.com. They claim to have great customer service, but once…read moresomething goes wrong, they point the finger at the customer. A week ago, Paylessforoil.com made a delivery at my house and damaged the hose bib which is located right next to my oil fill pipe. This caused water to gush from the broken pipe outside my house and flow down into my basement, causing a pretty significant flood with ankle deep water in parts of the basement. We have tons of things that were damaged by the water and Lisa has been cleaning stuff out of the basement since so we can throw it away. Hopefully our washer and dryer are ok as it's hard to tell if anything was wet and may cause issues down the road. I've been trying to work with them for a week, but have had little success in talking to anyone other than the receptionist and office manager. I keep being told that the photos and video we sent (of the driver's hose getting snagged on something and then he pulls on it) were forwarded to "management" but whomever they are cannot be bother to call me, I guess. We've been a customer of Paylessforoil.com for 13 years and this is how they are treating us. Only after threatening a small claims suit did the president of the company get back to me. Sent an email, couldn't be bother to call. He essentially told me to pound sand and terminated our account. All of this could have likely been resolved with a simple phone call.

    4 Mar 25, 0800, called in for "no heat". Pleasant, knowledgeable human lady answered in 2nd ring…read more She said service person would arrive today, and would text before arrival. Service person arrived at about 0930. Replaced inop component. "Out the door" by about 10:00. Maybe I got lucky. What kind of a company responds that quickly? I may have the answer...a really well staffed, responsive, well trained company. My heating system is oil...but I have to assume similar responses to other systems. Don't waste your time "looking around"...try these guys.

    Always Reliable Excavating - plumbing - Updated July 2026

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