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    Alyssa's Animal Sanctuary

    5.0 (3 reviews)

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    5 years ago

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    Gulf Coast Humane Society

    Gulf Coast Humane Society

    (46 reviews)

    Bad customer service not a real shelter that wants to help animals in need they want to use the…read moremoney to pay themselves

    I had a very disappointing experience with Gulf Coast Humane Society during my cat's neuter…read more I was already extremely nervous due to the surgery. During check-in, the veterinary technician was very kind and explained that he has a brachycephalic airway due to his facial structure. I asked if someone could call me once he was awake and doing well after surgery. She told me it would be better if I called around noon since that's when the cats are usually finished. When I called around noon, I was told his surgery hadn't even started because an emergency surgery came in and the dogs were being done before the cats. I completely understand that emergencies happen and should take priority. However, when I called again around 1:30 PM, his surgery still had not been performed. At that point, the staff member I spoke with was dismissive and rude. I was essentially told they have a high volume of spays and neuters and couldn't check on every cat. As a worried pet owner whose cat was under anesthesia for a scheduled procedure, I wasn't asking for constant updates--I simply wanted to know how he was doing. The most upsetting part happened after I picked him up. When I got him home, I discovered his entire backside was covered in blood. I immediately called the clinic and, after waiting on hold for about 10 minutes, was instructed to bring him back. Once we returned, I was told that the incision had not been fully closed. This should have been identified before he was discharged. A proper post-operative assessment should have caught this issue before sending him home. Seeing my cat covered in blood after surgery was incredibly distressing and completely avoidable. Unfortunately, this wasn't my first concerning experience at this facility. During a previous neuter visit with my other male cat, he could barely walk when he got home. While I appreciate that they now reverse the anesthesia, the overall experience still left me feeling that quality control and discharge assessments are lacking. I understand that shelters and high-volume clinics are busy, and I appreciate the veterinary technician who was compassionate during check-in. However, being busy should never come at the expense of patient safety or thorough post-operative care. I hope this review encourages the clinic to improve communication with pet owners and strengthen its discharge procedures so that no one else has to experience bringing their pet home in this condition.

    Lil Rascals Puppies - Our lil Teddy, we miss him so much.  But the owner of Lil Rascals isn't a truthful person.

    Lil Rascals Puppies

    (68 reviews)

    Wow! We finally found a puppy and we're so happy we stopped here. Initially we went to Petland and…read morethe prices were crazy, but this place is family owned , reasonably priced, and have a variety of cute puppies. We didn't know exactly what we wanted when we came in but luckily we had Abby to help us and answer all of our (many) questions. Thank you for helping us find our Bailey!

    I am glad I got to give these poor little babies some love but I would never step foot in here…read moreagain. Today we arrived to play with the puppies an hour after the business was said to open. The closed sign on the door said sorry we are closed with the clock pointing to 12 being the time the store would open, we arrived at 1pm with no one to be found. Puppies all unattended with the ones I could see through the window sitting in their own urine and eating their own poop off the ground. We came to gulf coast specifically to spend some time with the puppies so we walked around a while longer than came back around 2pm. Still closed. We the. Walk around yet again and come back at 3:30ish and finally the store is open. We go in and there is only one staff member who did not converse at all other than the initial hello. We start looking at the puppies and immediately notice they are all absolutely covered in urine and poop. None of them had any bed, there was not water in any of the bowls when we initially walked in, the staff member was using a dirty old mop to mop up the urine from all the stalls without any soap and dripping water all over the floors while doing so. Never once did I see her go into any of the stalls to properly clean the messes. Also they had ZERO POTTY PADS, they are simply left to use the bathroom on the floor and then live in the half cleaned up filth. The stench hits you as soon as you walk in and these poor babies all have crunchy and wet fur from living in their own filth. Truly a terrible establishment, I will never be back and shame on the owners for letting these babies live in these conditions. No toys, no bed and no cleanliness. Just heartbreaking.

    Petland Naples - Food, a bed, harness, shampoo

    Petland Naples

    (45 reviews)

    I would not recommend purchasing a puppy from the Naples Petland location…read more We paid about $4,700 for a Cocker Spaniel puppy. When we brought her home, we noticed she had a runny nose and wasn't acting like a healthy puppy. We took her to our veterinarian, who diagnosed her with pneumonia and parasites. When I contacted the store about what had happened, the owner told me to reach out to another person who handled these issues. That person responded to me once, but after that, I never received another response despite my attempts to follow up. Over the past 15 years, I have purchased several puppies from the Petland Fort Myers location, including two puppies around the same time I purchased this Cocker Spaniel so she would have companions. Every puppy I've purchased from the Fort Myers location has been healthy, and they've lived long, happy lives. I've never had any health issues with the dogs I purchased there. The way they handled the situation with selling us a sick puppy is why I wouldn't recommend purchasing a puppy from the Naples Petland location.

    We first went to the shelter to adopt but we wanted a puppy. We went to Petland and found our…read morepuppy. My girlfriend did not want to adopt him because he was very sad and depressed but I knew when we got him home he would change and he did. He is now part of the family and healthy now that I took him to the vet and good home care. Now the reason I am writing this review. They are very dishonest and they do not tell you that you have to sign up for pet insurance Kanguroo is the company and charge you $65 a month with a huge deductible. They charge me two months before they finally canceled it. Be warned. They do not make it easy at all to cancel this insurance. The reviews are spot on. Believe them. Very shady company.

    Alyssa's Animal Sanctuary - animalshelters - Updated September 2026

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