Unprofessional, rude front desk. Makes a person wonder how the animals are being treated if the…read morefront desk cannot be pleasant to a person who walked in. Also this is NOT open to the public. Meaning you CANNOT come and look at the animals UNLESS you have been "blessed" with a call back and then maybe an appt will be scheduled. Another note. They start "feeding" BEFORE they close (4pm). That is another excuse/reason you will also be rejected in looking . To recap. Their procedure is: 1.fill out an online application. 2.Wait to be called back by "Michelle". 3. No call back = not qualified 4. No viewing during odd feeding hours. Like most agencies and rescue groups THEY determine if YOU can meet an animal. No matter your qualifications.

The place is great. They take such good care of the animals. Always clean and the staff is very…read morefriendly. The animals there are lucky to have such caring individuals taking care of them. Would highly recommend going there.

The district manager dalyn 24yrs old is the most inexperienced, immature, unprofessional and…read moreuncompassionate toxic person I have ever met..Has absolutely no experience in dog behavior especially when it comes to rescues..She's straight up a bully.. shes very rude. will lie straight to your face. Gaslight you without a sound.. she is by far the fakest human being I have ever met. Has absolutely no appreciation or respect for her staff or clients....4 people have left because of her in the 7 months I was there..5 including me. she talks about her employees behind their backs. Can I say 2faced? I have proof in txt messages between coworker's.. All she cares about is taking your money.she Doesn't care if your dog is happy & comfortable or not.. I have witnesse her lie and be very nasty towards clients.. she has no shame.. the owner doesn't care, she's never there. she's trying to sell and move to Tennessee. She's lied to me as well.. I put my own money into supplies for daycare and I didn't get a thankyou or an offer for reimbursement... a dog attacked another dog and the injured dog was kicked out of daycare. And who did the evaluation of the injured dog was the manager..fights started happening because dalyn's evaluations are shitty. She doesn't let the dogs have enough time and allows unneatured males into daycare. And then has the audacity to say" balls have nothing to do with it " umm. Balls have Everything to do with it..just shows how ignorant this manager is. This is the only daycare that allows this.. No other daycare excepts unneatured dogs..why? Because it's Common sense . I mean duh.. Ive been working with dogs longer than shes been alive.Dalyn is by far the worse manager I've ever had. And hope to ever have. I mean good God! I can provide proof of all ive said. dalyn is truly a horrible person.. I don't wish her for anyone..what a nightmare she is..

Our experience with Royal Paw has been outstanding. We have been clients for over two years. The…read moregrooming services they provide our two dogs are top notch. The staff is friendly, professional & communicate well. It is a family owned business, with the family on site & working regularly and they live locally. Great to support a hometown business.

Eileen was wonderful with our two pups Alberto and Clementine. They get very anxious when we are…read moreaway and it was so great to know they were in knowledgeable and caring hands. Would highly recommend!!!

Highly recommend Eileen! She is professional, reliable and very knowledgeable. We are new in town…read moreand we were nervous about finding someone to watch our furbabies. Our house can be a handful with 2 senior dogs and 4 cats. Eileen reassured us immediately. She has years of experience and is caring. The updates with pictures were great. It gave us peace of mind to know that everyone was well cared for and safe while we were away.

Dr having and the technician provided exceptional care and service, but the payment system is…read moreterrible, which is why I cannot recommend this Hospital. CareCredit approved me for 36 months interest-free because of my excellent credit , but this Hospital only offers 6 months, meaning they expect me to pay the entire bill within that time . That's completely unfair and feels very exploitative.

What an amazing and qualified staff. Certainly not what you would expect from an emergency clinic…read moreas opposed to your regular Vet. The examination by Dr.Braha and communication of technical information was unmatched. Our Golden Retriever needed x-rays and an ultrasound. We were chasing possible ingestion of a foreign object or something else like intestinal inflammation or pancreatitis. Our Golden was diagnosed correctly and medicines administered and prescribed. Hats off as well to the front desk staff. Every doctor, technician, assistant and/or admin staff was beyond our expectations. Our only disappointment was that they only provide emergency care. If they provided regular veterinary services we would immediately switch from our current vet to Dr. Braha and Fetch. :) :) :) :) And please do not put any stock in complaints of wait time. It's an emergency clinic; it's expected. Should your pet every need care in an accident or unexpected illness, we highly recommend Fetch Emergency Clinic in Ft. Myers. The owners have invested and provide the best in the clinical hardware required to diagnose and care for your pet

I have used Van Roekel for YEARS. They are the best, from the assistants, Vets, Front Office and…read moreall in between. Great fee's for service, VERY caring 100%. My puppy was in a VERY, Very bad condition, he was near death, this was on a Sunday. I called Doctor Katie, she was at a dinner with relatives but gave me the address to bring my Puppy to her. Once there I cried, My wife cried and a little from Katie. She took Callie gave him a shot, and he passed away peacefully. She is the BEST.

This clinic should not be trusted for pre-purchase exams. I had them evaluate a horse I was…read moreconsidering and gave them clear concerns to address, including head tossing and dental health. None of those were properly examined. They were either completely ignored or barely glanced at. I brought the horse home four days ago and have already had to bring out another vet. That vet immediately found multiple serious issues that this clinic completely missed. These include bone chips in C2 to C4, an old corneal scar, advanced dental problems that were never looked at, an infection in the guttural pouch, and sclerosis in the jawbone. This is blatant negligence. These are major health problems that should have been caught in any competent exam. I will be filing a formal complaint with the state board for their failure to do their job. Because of their lack of thoroughness, I now have significant vet bills and a horse I would never have purchased if I had been given an honest and complete evaluation. Avoid this place at all costs. Update: I finally got a call back, and they told me to sue them rather than issuing a refund.

I took my new puppy in for 2nd vaccines. She ended up having a bad reaction with vomiting and…read morediarrhea. I called, they said come right back, they took get in immediately and gave her done medication to help with the reaction. She is very happy now, 30 mins later!! I also took my almost 4 year old pup in for rabies vaccine and she was given the med and a complete physical. This is the best vet I have found in fort Myers!! Dr. Carney and Alix (all the staff really) are great!!!!!

I scheduled grooming appointments for my three schnauzers two weeks in advance. When I called, I…read moreexplained that I needed appointments for all three dogs, and the woman on the phone specifically told me that they could all be scheduled at 8:30 AM on the same day. On the day of the appointment, I arrived on time, but the groomer who met me acted as if my presence--and my dogs--were an inconvenience. She immediately questioned why I brought all three dogs, even though that was exactly what I had been instructed to do. She handed me paperwork to fill out and then walked away without any explanation. The front desk staff was extremely rude as well. After I filled out the forms, they scolded me for not knowing certain information--even though I had already brought in all of my dogs' records two weeks earlier when I made the appointments. I apologized and explained that I'm new to the area, but the front desk dismissed me and said, "Well, they told me to do this. I have no clue," instead of helping or clarifying anything. What makes this especially frustrating is that, because the office is so close to my home, I had already scheduled three separate upcoming vet appointments--one dog at a time--to establish care. I did this to make things easier for the vet, since I understand handling three dogs at once can be a lot. I even explained that I have a baby with me all the time, so I'm perfectly willing to schedule individually when needed. Yet for grooming, I was specifically instructed to bring all three dogs at 8:30 AM. I followed their directions exactly, and instead of being treated with understanding, I was shamed and verbally reprimanded. The groomer actually said, "How dare you bring three dogs at the same time," and the front desk told me the appointments were at different times--as if this was somehow my mistake. I have never been scolded as an adult the way I was in this office. Then things became even more unacceptable. After they took my dogs to the back, I asked for them to please bring my dogs back to me. The groomer refused and said she needed to get the manager first. I calmly repeated that I wanted my dogs returned. Everyone then disappeared and ignored me. I asked the front desk staff repeatedly--three times--to please bring out my dogs. She finally said she would go get them, then disappeared again. When the groomer eventually came back out, she asked, "Did they get your dogs?" I told her no, I was still waiting. Only then did she bring out my three dogs. This entire experience--from the attitude, to the scolding, to refusing to bring me my own pets--was unprofessional, disrespectful, and completely inappropriate. I canceled all upcoming appointments and will not be returning.

I'm writing this review today regarding my experience with Dr. Leena Plavumkal's mobile…read moreveterinarian clinic "Vet on Wheels". My husband and I decided to adopt our neighbors adult cat upon her passing. After about a month, we came to know three things about my new cat; one; she had some sort of allergy, two; she didn't want to be touched by anyone and three; she was a biter. After discussing the situation with a friend, she informed me about "Vet on Wheels"! I was surprised that this service even existed in our town! Thankfully it did, seeing as there would be no way I could get this cat into a portable carrier. I called the service and scheduled an appointment. A couple days later. Dr. P and her Vet Technician were in my driveway in their Mobile Veterinarian office. Dr. P came into my home and successfully sedated my cat and then moved her to her mobile office for examination . I was so pleased with this experience, and since my dogs were coming up for their annual appointments, I decided to have Dr. P exam them instead at the same time. She and her staff were very accommodating to the request, and even worked with our old vet to get their records immediately. Dr. P and her staff are great to work with and the convenience of having your Veterinarian come to you is a luxury well worth it! They were all very knowledge, professional, thorough and their follow up is impeccable. Whenever I hear someone is looking for a new Vet I always refer them to Dr. P with Vet on Wheels. Sincerely, Kristen Mauer & Brian Jewell

Called her for help, she came right away. Very compassionate and good with Riley. Gave injection…read morefor pain and meds to settle her down. Would recommend her.

Absolutely amazing with dogs! He trained my 4 year old Aussie who was very, very hyper. Now i have…read morethe most obedient, well behaved dog. My friends and family can't believe the transformation. We are very happy and so grateful! Definitely recommend him.