I would like to share our terrible experience at the memory care section of the Landing at…read moreWatercrest assisted living. My father spent just 13 days at the Landing at Watercrest. Due to the poor care he received he is currently in the hospital. Despite a text from the director on July 11 saying that he would talk to the chef about a low salt diet for Dad, no one spoke with the chef and they kept him on a regular diet. He has congestive heart failure. All of that salt caused an extreme build up of fluid around his lungs, heart and legs. That was what sent him to the ER. The medication list the Landing sent with him to the ER was missing 3 medications, including his diuretic. On his first day at the facility he received none of his medication. He was in memory care at the highest level of care but they wouldn't remind him to wear his compression socks until we got a doctor's order so his legs were very swollen. They seemed to be short staffed and there appeared to be a severe lack of communication between shifts. I would not let the Landing care for my cat much less my father! Please be careful if you are thinking about this place for your loved one. They talk at great game when you are touring it for the first time but once you buy into their sales pitch they don't deliver.

We found out the hard way this is the last place I would bring someone I cared for. Items missing…read morefrom the room, not near enough caregivers, those that did care did not stay long. My relative was found in room yelling for help 2-3 times upon my visit with no caregiver insight. The so called emergency pendant which is worn around the neck did not work when pressed. I could go on and on with this review but will end by saying if you care for your loved one look at other facilities.

Creekside is a clean facility. Most of the staff provide good care. They have activities for the…read moreresidents mostly during the week. Weekends are a whole different ballgame. After regular work hours, you may have to wait a good while for someone to let you in, also after hours, they do very little activities and it is quite possible that you will find residents unattended. If anything happens to your loved one, they do not accept any responsibility and will lie about what happened to avoid any blame on themselves. Don't leave anything nice, it WILL come up missing and the clothes will be ruined. I had to throw out almost everything my mother had because it was dingy and had spots in it. Creekside has no problem increasing their rate at any time and as many times as they want in a year. In one year, they increased their monthly rate 3 times with just 1 month notice. The director, Debbie will have you believe there is little to no employee turnover, that is not true and Debbie is away from the office more than she is there. If money is no object, as with other things mentioned here, Creekside is the place for your loved one.

The staff here are amazing! Attentive, friendly and caring. They're very patient, personable, and…read moretake very good care of the residents here. I've been impressed by the quality and professionalism of this facility from day one and am so appreciative of the staff here. They work so hard and I am forever grateful for them.

I'd give zero stars if I could! Although there are a few good staff who truly care about the…read moreresidents, this is not a safe place for your loved one. This includes: Negligence of the staff including refusal to give showers which forced our loved one to try to give herself a shower in which case she fell and got injured. After she fell, she pushed her panic button. She said nobody came to help her for over an hour. When the staff finally came, they let our Mom who has dementia make the medical decision not to go to the ER that night. I received a phone call at 12:40 am that Mom had fallen and chose not to go to the ER. I mentioned to them that I have medical power of attorney to make these decisions for Mom. I was told that this does not matter. I took Mom to the ER at 8 am once Orchard Parks opened. Fortunately she had not broken anything but had a 6" contusion the size of a grapefruit on her back that was purple and raised. The ER Dr informed us that if Mom had hit her head, she would have died as she is on blood thinners. Mom shared that the young lady who was supposed to help her with her shower would routinely come into Mom's room, sit in the chair by Mom's bed and count cash. Mom said unless you paid this young lady extra, you would not get a regular shower. Same with the laundry service. This is extortion. Mom shared the reason why she declined going to the ER is the Orchard Parks staff tried to load her into a transport vehicle with a woman who was uncontrollably vomiting. Mom was afraid to be exposed to that and rightfully so because Orchard Parks at Southfork at that time was under lockdown due to a viral outbreak which sounds like Norovirus (residents and staff are vomiting and have diarrhea). This is dangerous for seniors especially. Because we felt it was not safe for the above reasons for Mom to return to Orchard Parks after her ER visit, we brought her home. Because there was a viral outbreak at the facility, we did not want to bring her things at that time into our home right before Christmas. We spent our Christmas holiday running around buying all new things for Mom to get her set up. We're exhausted. What should have been a joyous holiday for our family, including Mom, was simply a nightmare. To add insult to literal injury, I told them in writing not to vaccinate Mom, that I would take her to CVS myself for her vaccinations. They went ahead and vaccinated her and we got a bill from insurance because they won't pay for double vaccinations. The Director, Coco, was supposed to get back to me about this error but never did. I feel the facility should pay for this since it was their error -- not to mention our concerns about Mom getting OVER-vaccinated.

Orchard Park is a great community!! The staff there is very nice and engaging. The residents are…read morevery sweet. It's a very warm feeling.

I reserved my spot online for 2:02pm even though when I called it said there was a 1 minute wait. I…read morealso did my registration forms online. I arrived around 1:55pm to check in. The lobby area was clean, had tissues and hand sanitizer available everywhere and also had a coffee/tea machine. There was one woman already waiting in the lobby when I arrived. The medical assistant took me into a room at 2:12pm and took my vital signs and triaged me for the reason why I was there. The nurse practitioner came in at 2:24pm and discussed the problem. After she assessed me, we came up with an appropriate treatment plan and she sent my prescription electronically to the pharmacy. There was no need to draw labs for my visit. I was out of there in less than an hour and left at 2:40pm to head to the pharmacy. For the most part, check in was smooth and the staff were nice and professional. What I did not like was that when the receptionist took my copay, she signed me up for automatic future payments on my card without asking permission to do so. I signed into My Chart and removed it.

The tech was laugh and judging my extreme treatment. nurse practitioner was unable to identify my…read moreillness that been going on a few week

Komal Talati, MD is my family primary doctor at Memorial Hermann Clinic, Pearland, Texas. It's a…read morevery clean facility and the rooms are nice. Since I started going to Memorial Hermann clinic in 2013, I realized a great difference in my health and that of my family under the care of Dr. Talati. To make a difference in someone's life. You don't have to be brilliant, rich, beautiful, or perfect. You just have to care. Dr. Talati is devoted to the care of patients and it's because of this virtue that I am awarding her 5 stars for exceling at meeting patient needs, by bringing about some good in the care‐recipients. I also award 5 stars to the Patient Access Representatives like Christiana, Erica, Abigail, just to name few, and doctor Talati's Medical Assistance, Elisa, for their exemplary custom service in servicing our community. Damian Conteh

I rarely write a one-star review on anyone or anything because I give the person or product maker…read moreample opportunity to make a bad experience right. Bear with me and read this review all the way to get as full of a picture as I can give about how Dr. Charles Hebenstreit with Memorial Herrmann Hospital System, his staff and contract partners handcuffed my wrists to my ankles, taking hundreds of dollars of my money and gave me nothing in return. In February 2022, at the referral from my psychiatrist made an appointment with Dr. Hebenstreit to be evaluated for sleep apnea. Between my initial appointment, picking up equipment for home sleep study and follow-up for the sleep apnea diagnosis, I paid $325, through Blue Cross Blue Shield Insurance. I saw the doctor for a combined 20 minutes, spending more time in the waiting room than in an exam room. I was told briefly and without explanation about the CPAP shortage and that I would be waiting 2-3 months for a machine. I was told the DME company, Arrow Care/Adapt Health would contact me within about a week to give me more details. To make a long story short, over the course of three months, I contacted the DME Co. roughly 12 times and Dr. Herbstreit's office at least 6 times for answers on when I could expect a call back from my service rep and got no answer and no call back. Finally on May 10th, 2022, I was told by Arrow Care/Adapt Health they did not accept my insurance. Once again, no one at Dr. Charles Herbstreit's office could tell me why he accepted my insurance but worked with only one DME that did not accept the same insurance. I am now starting the whole process over with another doctor but there's a good chance I will have to wait another 2-3 months for a CPAP machine since I'll be at the back of the line. My name is David Spires and I now know why Dr. Charles Hebenstreit wears a mask... So he's harder to identify when he robs you of your time and money and gives you nothing in return. In my opinion, unscrupulous, only begins to describe Dr. Charles Hebenstreit with Memorial Herrmann Hospital System

I wanted to take a minute to give a shout out to House Calls Home Health. They have been taking…read morecare of my family for years. They started taking care of my father many years ago and then my mother until she past this past year. They are now taking care of my wife who is in advances stages of vascular dementia. They are AMAZING!!! Words cannot express how thankful that I am that they are taking care of my wife. I can leave and feel safe in knowing that they will take care of her like I would. Actually better because they are trained a whole lot better than I am. The staff is courteous, understanding, knowledgeable, and caring. They have help walk me thru the insurance stuff that I have no idea what is. Again they are AMAZING!!! https://housecallshomehealth.com/ Lou Wissner

I'd like to add that recently, the owner of the business did contact me regarding this situation,…read moreand was very apologetic. I don't know if the nurse who lied to APS, and tried to tell my husband he wasn't taking his mother, is still under their employment, but the owner did tell me she was very sorry, and upset about the situation. She said she never received our email. I'm certain she would have addressed it at that time, had she received the email. In all fairness, she too was duped by my husband's brother. Yelp keeps trying to remove my review of this business. My mother in law has full on set dementia and cannot speak for herself. If they keep removing this, I'll have her POA, my husband write the review. I suspect the owners have reported my review for the second time. Instead of responding and apologizing, they are trying to hide what their negligence. That's really pathetic. They were contacted by us and never responded so I started writing reviews. How they can say that this company didn't affect me is simply not true. Their lies, and not caring properly for my MIL made it so we had to endure a lot of heartache. I'm writing it again. I'd give this company zero stars if I could. Stay away from this agency. My husband has POA of his mother. His brother moved in after their father died, and my husband and I noticed his mother deteriorating more and more. We made the move to get her away from his brother. His brother threatened my husband and me if he tried to move their mom into a facility specializing in dementia care. My husband was named POA, and also has durable POA, medical POA etc. The brother used cursing, intimidation, and threats against my husband and me . The brother refused to get in home 24 hour care, or a house cleaner after many requests from my husband. She was being over medicated and had body odor. After my husband's brother threatened to hit him if he showed up, an attorney advised him to get a police escort to get his mom. My husband and I showed up with an Alvin police officer and there was a home health care worker from this company there. She told us that we were not taking his mother anywhere! Yes, this is while the police woman was standing there. My husband told her this didn't concern her. She called her boss to see if it was ok. Unbelievable. 3 days after rescuing my mother in law, she became very ill and was taken by ambulance to the medical center where she was diagnosed with impacted bowels and a terrible UTI. She was septic and almost died. She was in the hospital a week. Under the wonderful care at Autumn Grove, she flourished and celebrated her 95th birthday there. The brother was upset because he saw his inheritance dwindling as she got healthier and stronger and he saw "his" money being spent on her care. Once my husband and I got back in the house, the filth and odor were deplorable. There was feces on her carpet in her bedroom. The bathrooms were covered in black mold and mildew and the dust and spider webs were thick throughout the home. We all had to wear masks to enter the house. Later, my husband and I were accused of exploiting his mom by APS. We knew immediately his brother did it. It was accusations regarding money. When the case worker was interviewing us she said she called House Calls and they told her the home was in good condition. So, they lied to APS, probably to cover themselves. We took extensive videos of the condition of the home which showed the incredible filth, feces, mold, mildew etc...We were found to be innocent of exploitation, of course, because the brother lied to them about everything. Do NOT trust this company. They are bad. My mother-in-law almost died under their care, and they are liars.

My grandfather was a resident at Colonial Oaks at Pearland & he wore a pendant around his neck to…read morecall for staff when he needed assistance. It always took at least over 2 hours or more before anyone would respond & they seemed more concerned in turning the alarm off on the pendant when they came in the room, than finding out what my grandfather needed. The food portions were quite small and if he wanted seconds, it was denied as he was always told there was no more food left. If he wanted food after meals, he was required to keep snacks to eat from what family brought in or what he could buy if they ever went to the grocery store. The trips outside the facility were frequently canceled that were suppose to allow residents to go shopping for groceries or personal items or even go to a restaurant but the one van they had available was broken so often that inevitably the trip would not occur. The main occupation was Bingo, & it had no real outside grounds to walk around. The little central outdoor courtyard they have, did not have any lounge chairs set out or any outdoor activities scheduled there. The cable provided was quite basic with very limited selection, and my grandfather had no ability to fast forward past commercials, or to record any programs as it was not standard at Colonial Oaks at Pearland. If you wanted that kind of service for your TV, you were expected to not only pay for the exorbitant Assisted Living fee but also pay for a separate TV subscription out of you own pocket (essentially paying twice for the cable service)!! The cost charged at Colonial Oaks at Pearland is quite pricey for a place that seems altogether understaffed or at least with a staff that does not seem highly motivated. I would recommend looking elsewhere for your loved ones if you seek attentive care.

I want to commend the staff at Colonial Oaks Senior Living Pearland. The entire experience since my…read morefriend, for whom I care for, moved into Colonial Oaks has been exceptional. And I have experience with other assisted livings and Colonial Oaks is by far the most caring I've found. The staff genuinely care. And that's hard to find. And my friend who is the resident has never liked previous assisted livings. And she has no complaints about Colonial Oaks. That says it all. Make sure and check them out if you have need for an assisted living facility. From the front desk staff to executive leadership, they are kind and caring, just the way you would expect people who work at a senior care facility to be.