Creekside is a clean facility. Most of the staff provide good care. They have activities for the…read moreresidents mostly during the week. Weekends are a whole different ballgame. After regular work hours, you may have to wait a good while for someone to let you in, also after hours, they do very little activities and it is quite possible that you will find residents unattended. If anything happens to your loved one, they do not accept any responsibility and will lie about what happened to avoid any blame on themselves. Don't leave anything nice, it WILL come up missing and the clothes will be ruined. I had to throw out almost everything my mother had because it was dingy and had spots in it. Creekside has no problem increasing their rate at any time and as many times as they want in a year. In one year, they increased their monthly rate 3 times with just 1 month notice. The director, Debbie will have you believe there is little to no employee turnover, that is not true and Debbie is away from the office more than she is there. If money is no object, as with other things mentioned here, Creekside is the place for your loved one.

The staff here are amazing! Attentive, friendly and caring. They're very patient, personable, and…read moretake very good care of the residents here. I've been impressed by the quality and professionalism of this facility from day one and am so appreciative of the staff here. They work so hard and I am forever grateful for them.

Orchard Park is a great community!! The staff there is very nice and engaging. The residents are…read morevery sweet. It's a very warm feeling.

I'd give zero stars if I could! Although there are a few good staff who truly care about the…read moreresidents, this is not a safe place for your loved one. This includes: Negligence of the staff including refusal to give showers which forced our loved one to try to give herself a shower in which case she fell and got injured. After she fell, she pushed her panic button. She said nobody came to help her for over an hour. When the staff finally came, they let our Mom who has dementia make the medical decision not to go to the ER that night. I received a phone call at 12:40 am that Mom had fallen and chose not to go to the ER. I mentioned to them that I have medical power of attorney to make these decisions for Mom. I was told that this does not matter. I took Mom to the ER at 8 am once Orchard Parks opened. Fortunately she had not broken anything but had a 6" contusion the size of a grapefruit on her back that was purple and raised. The ER Dr informed us that if Mom had hit her head, she would have died as she is on blood thinners. Mom shared that the young lady who was supposed to help her with her shower would routinely come into Mom's room, sit in the chair by Mom's bed and count cash. Mom said unless you paid this young lady extra, you would not get a regular shower. Same with the laundry service. This is extortion. Mom shared the reason why she declined going to the ER is the Orchard Parks staff tried to load her into a transport vehicle with a woman who was uncontrollably vomiting. Mom was afraid to be exposed to that and rightfully so because Orchard Parks at Southfork at that time was under lockdown due to a viral outbreak which sounds like Norovirus (residents and staff are vomiting and have diarrhea). This is dangerous for seniors especially. Because we felt it was not safe for the above reasons for Mom to return to Orchard Parks after her ER visit, we brought her home. Because there was a viral outbreak at the facility, we did not want to bring her things at that time into our home right before Christmas. We spent our Christmas holiday running around buying all new things for Mom to get her set up. We're exhausted. What should have been a joyous holiday for our family, including Mom, was simply a nightmare. To add insult to literal injury, I told them in writing not to vaccinate Mom, that I would take her to CVS myself for her vaccinations. They went ahead and vaccinated her and we got a bill from insurance because they won't pay for double vaccinations. The Director, Coco, was supposed to get back to me about this error but never did. I feel the facility should pay for this since it was their error -- not to mention our concerns about Mom getting OVER-vaccinated.

I reserved my spot online for 2:02pm even though when I called it said there was a 1 minute wait. I…read morealso did my registration forms online. I arrived around 1:55pm to check in. The lobby area was clean, had tissues and hand sanitizer available everywhere and also had a coffee/tea machine. There was one woman already waiting in the lobby when I arrived. The medical assistant took me into a room at 2:12pm and took my vital signs and triaged me for the reason why I was there. The nurse practitioner came in at 2:24pm and discussed the problem. After she assessed me, we came up with an appropriate treatment plan and she sent my prescription electronically to the pharmacy. There was no need to draw labs for my visit. I was out of there in less than an hour and left at 2:40pm to head to the pharmacy. For the most part, check in was smooth and the staff were nice and professional. What I did not like was that when the receptionist took my copay, she signed me up for automatic future payments on my card without asking permission to do so. I signed into My Chart and removed it.

My 18 year old son went to the Memorial Herman Urgent Care clinic alone. The medical provider…read morefailed to complete a full clinical evaluation based on the symptoms of congestion and head ringing. No temperature was taken, no ear examination occurred, and a COVID test was not performed. The provider only took his blood pressure and took a flu test. As a result his symptoms progressed and the next day I sent him to Texas Children's Pearland Clinic where he was quickly diagnosed with an ear infection. In addition to the poor care, the front desk clerk failed to process his PPO insurance. She instead charged him as self-pay even though he provided our my insurance card. I am now disputed the card charge. I will never trust my children at this clinic again.

Komal Talati, MD is my family primary doctor at Memorial Hermann Clinic, Pearland, Texas. It's a…read morevery clean facility and the rooms are nice. Since I started going to Memorial Hermann clinic in 2013, I realized a great difference in my health and that of my family under the care of Dr. Talati. To make a difference in someone's life. You don't have to be brilliant, rich, beautiful, or perfect. You just have to care. Dr. Talati is devoted to the care of patients and it's because of this virtue that I am awarding her 5 stars for exceling at meeting patient needs, by bringing about some good in the care‐recipients. I also award 5 stars to the Patient Access Representatives like Christiana, Erica, Abigail, just to name few, and doctor Talati's Medical Assistance, Elisa, for their exemplary custom service in servicing our community. Damian Conteh

I rarely write a one-star review on anyone or anything because I give the person or product maker…read moreample opportunity to make a bad experience right. Bear with me and read this review all the way to get as full of a picture as I can give about how Dr. Charles Hebenstreit with Memorial Herrmann Hospital System, his staff and contract partners handcuffed my wrists to my ankles, taking hundreds of dollars of my money and gave me nothing in return. In February 2022, at the referral from my psychiatrist made an appointment with Dr. Hebenstreit to be evaluated for sleep apnea. Between my initial appointment, picking up equipment for home sleep study and follow-up for the sleep apnea diagnosis, I paid $325, through Blue Cross Blue Shield Insurance. I saw the doctor for a combined 20 minutes, spending more time in the waiting room than in an exam room. I was told briefly and without explanation about the CPAP shortage and that I would be waiting 2-3 months for a machine. I was told the DME company, Arrow Care/Adapt Health would contact me within about a week to give me more details. To make a long story short, over the course of three months, I contacted the DME Co. roughly 12 times and Dr. Herbstreit's office at least 6 times for answers on when I could expect a call back from my service rep and got no answer and no call back. Finally on May 10th, 2022, I was told by Arrow Care/Adapt Health they did not accept my insurance. Once again, no one at Dr. Charles Herbstreit's office could tell me why he accepted my insurance but worked with only one DME that did not accept the same insurance. I am now starting the whole process over with another doctor but there's a good chance I will have to wait another 2-3 months for a CPAP machine since I'll be at the back of the line. My name is David Spires and I now know why Dr. Charles Hebenstreit wears a mask... So he's harder to identify when he robs you of your time and money and gives you nothing in return. In my opinion, unscrupulous, only begins to describe Dr. Charles Hebenstreit with Memorial Herrmann Hospital System