As good as it gets!! My Mom is currently at the Copperbrook location, and our family is happy…read morebeyond words about the care she receives. We thought trying to keep her at home was the answer. Not so. She has thrived and actually done better since becoming a resident of Autumn Grove Cottage. We sleep better at night knowing she is being taken care of by the most wonderful staff you could ever find. Words can't express how highly I would recommend Autumn Grove Cottage! .

My mother has been here for 2 1/2 years and get the best care I could ever hope for. I am so…read morethankful for all the staff and most of all the care and leadership Bisi provides. She is truly the best of the best. Autumn Grove is a blessing to all who call it home.

Care quality a woman was found dead in her bed no one had checked on her all day even though the…read moreday before she was "barely" breathing.

My father is being discharged from hospital and has a referral into facility since last Friday 6/5…read more Here it is Tuesday 6/9 and we thought today would be the day we were transferred, it being a long process we figured it would take a few days. So the insurance approved the stay today, at Tuscany Village. So we call Tuscany village and they say they haven't gotten the approval yet. Our case manager at the hospital calls and finally gets the story straight and Tuscany Village does not have a bed!!! They knew this all day and informed our case worker of it at 2:45pm. This is completely unacceptable; dishonest and very greedy. I understand they did not want to lose the business but there is a very real person on the other end of this situation and they have pushed back his rehab by at least another 48 hours, due to having to get another approval. Please find other options for your loved ones, these folks were dishonest with us before we even stepped foot in the building. I am exploring options on how to report to Medicare. This should not happen to anyone already going through a health crisis.

Orchard Park is a great community!! The staff there is very nice and engaging. The residents are…read morevery sweet. It's a very warm feeling.

I'd give zero stars if I could! Although there are a few good staff who truly care about the…read moreresidents, this is not a safe place for your loved one. This includes: Negligence of the staff including refusal to give showers which forced our loved one to try to give herself a shower in which case she fell and got injured. After she fell, she pushed her panic button. She said nobody came to help her for over an hour. When the staff finally came, they let our Mom who has dementia make the medical decision not to go to the ER that night. I received a phone call at 12:40 am that Mom had fallen and chose not to go to the ER. I mentioned to them that I have medical power of attorney to make these decisions for Mom. I was told that this does not matter. I took Mom to the ER at 8 am once Orchard Parks opened. Fortunately she had not broken anything but had a 6" contusion the size of a grapefruit on her back that was purple and raised. The ER Dr informed us that if Mom had hit her head, she would have died as she is on blood thinners. Mom shared that the young lady who was supposed to help her with her shower would routinely come into Mom's room, sit in the chair by Mom's bed and count cash. Mom said unless you paid this young lady extra, you would not get a regular shower. Same with the laundry service. This is extortion. Mom shared the reason why she declined going to the ER is the Orchard Parks staff tried to load her into a transport vehicle with a woman who was uncontrollably vomiting. Mom was afraid to be exposed to that and rightfully so because Orchard Parks at Southfork at that time was under lockdown due to a viral outbreak which sounds like Norovirus (residents and staff are vomiting and have diarrhea). This is dangerous for seniors especially. Because we felt it was not safe for the above reasons for Mom to return to Orchard Parks after her ER visit, we brought her home. Because there was a viral outbreak at the facility, we did not want to bring her things at that time into our home right before Christmas. We spent our Christmas holiday running around buying all new things for Mom to get her set up. We're exhausted. What should have been a joyous holiday for our family, including Mom, was simply a nightmare. To add insult to literal injury, I told them in writing not to vaccinate Mom, that I would take her to CVS myself for her vaccinations. They went ahead and vaccinated her and we got a bill from insurance because they won't pay for double vaccinations. The Director, Coco, was supposed to get back to me about this error but never did. I feel the facility should pay for this since it was their error -- not to mention our concerns about Mom getting OVER-vaccinated.

I would like to share our terrible experience at the memory care section of the Landing at…read moreWatercrest assisted living. My father spent just 13 days at the Landing at Watercrest. Due to the poor care he received he is currently in the hospital. Despite a text from the director on July 11 saying that he would talk to the chef about a low salt diet for Dad, no one spoke with the chef and they kept him on a regular diet. He has congestive heart failure. All of that salt caused an extreme build up of fluid around his lungs, heart and legs. That was what sent him to the ER. The medication list the Landing sent with him to the ER was missing 3 medications, including his diuretic. On his first day at the facility he received none of his medication. He was in memory care at the highest level of care but they wouldn't remind him to wear his compression socks until we got a doctor's order so his legs were very swollen. They seemed to be short staffed and there appeared to be a severe lack of communication between shifts. I would not let the Landing care for my cat much less my father! Please be careful if you are thinking about this place for your loved one. They talk at great game when you are touring it for the first time but once you buy into their sales pitch they don't deliver.

We found out the hard way this is the last place I would bring someone I cared for. Items missing…read morefrom the room, not near enough caregivers, those that did care did not stay long. My relative was found in room yelling for help 2-3 times upon my visit with no caregiver insight. The so called emergency pendant which is worn around the neck did not work when pressed. I could go on and on with this review but will end by saying if you care for your loved one look at other facilities.

both showers flooded the entire bathroom everything u take a shower. never fixed or compensat3d…read morefor!!! safety hazard indeed!!

I applied for a management position at this facility. I was contacted by Kathleen Rump, the…read moreCorporate Recruiter, and she cancelled my interview 2 times. For the third rescheduled interview, she didn't even confirm the time of the 3rd interview. She was very unprofessional and disrespectful of my time. I certainly do not recommend for anybody to work for this company. They are very disorganized. She never apologized for not calling me for the 3rd interview. I suspect that they are understaffed and have no respect for employees, neither do they value them or the position. If they cannot respect their own employees, they won't respect their customers either. It is a huge red flag!

This place came and was setting up to take care of my Dad. They were very friendly and helpful. I…read morehighly recommend this agency.

From the owner: Amada Senior Care provides nurturing, compassionate in-home senior care and guides families through…read morethe many senior housing options available for assisted living. We also help seniors understand, file and manage long-term care insurance claims and can help veterans understand financial options for funding care. To learn more, visit www.AmadaSeniorCare.com.

We've been receiving in home care for our adult disabled son for 6yrs. I was introduced to Yes to…read morehome care by a wonderful employee Angel. She was professional and took time to listen to what we required for our son. That was 6yrs ago. She's very knowledgeable with available services, and always has our son's needs as a priority. We have seen many cutbacks and changes with our state but with YESTOHOMECARE they haven't sacrificed quality in care. Angel is a great asset to the business. She's authentic and loves what she does. We would not consider going anywhere else. Thank you Angie & Dan Roberts

Yes to Home Care is not a very good company they are not all they tend to Be...Also they are not…read moregood to their Employees after serving years....and lying to them about Employment....And the Office Experience ....The Big woman in the office thinks she has to be rude to everyone who's not big.....! Their just plain Rude even the Owner !!!