Poor customer service, questionable communication, quality of care was subpar, billing was shady,…read morecare was mediocre. My wife came here for an emergency visit and the type of care she received was less than satisfactory.

I just had a colonoscopy with Dr. Delgado and his crew. It was the best procedure I've ever had,…read moreand I've had colonoscopies before! Dr. Delgado explains everything and the nurses were just wonderfully kind. I am needle phobic, but Nurse Lorraine made it go painlessly and with such tenderness. I can't say enough about the excellent care I received for this colonoscopy. I am so happy I found Dr. Delgado and his wonderful office staff to get me through this procedure so easily and so painlessly.

Update on January 26th MACT left me a message stating that their system is now fully back up and…read morerunning and that I could now schedule a follow up appointment. In other words, it took them over two months to get their system back on to provide medical services. On January 31st I received a letter from them stating that a "unauthorized party accessed some of their files which included information that contained my name and one or more of the following: Social Security number and medical information related to my care, such as doctors, diagnoses, insurance information, medicines, test results, images, care and treatment." They are offering a complimentary 12-month membership to Experian's Identity Works..... ridiculous! MACT did NOT take the proper precautions to protect their system, allowing an unauthorized party to access HIPAA protected information. MACT has endless financial resources unlike their patients. I have gone without medical and dental care as have other patients for months because MACT failed to protect the privacy and security of their patients information which led to this debacle and they're now offering a complementary membership to Experian...What a joke! This is wrong on so many levels. Do better MACT!

I love my dentist in Jackson but I can stand the way they handle appointments. First I had a tooth…read morepulled, ended up with a dry socket (very painful) and they told me I could'nt get in for 2 days. Are you kidding me? That's an emergency. Then I get my teeth cleaned finally and instead of booking me soon after my cleaning for impressions for my partial they are making me wait 4 months to get in. And I am missing a bottom front tooth too. Now an assistant can do those impressions. You don't need the dentist for that. I have NEVER been to a dentist office that runs like this. And forget the cancelation list you won't hear from them. My husband's check-up appointment has been canceled 3 times and he's waited almost 9 months. They also put him on the cancelation list and he has never receive a call. It does'nt seem to matter that the patients time is worth something also. They need to change their policies. Handling the business very poorly. Jackson, Ca.

I was in absolute shock that the facility did not have an inabulizer for my asthma attack. Their is…read moreno excuse for not having such an important device to help asthma patients. It should be mandatory for all Urgent Care Facilities to have such a life saving device for people who are having breathing issues. An inabulizer can save an asthma patients life

For those of you who don't want to read a long review,this one is for you. Christine Garvin is a…read morevery poor excuse for a Podiatrist. When presented with outside scientific and scholarly facts that an ultrasound is the best by far to evaluate wear of your fat pads (feet), Dr Garvin, with no reason other than her "thought process" , refused to refer me for an ultrasound. Not only is this stupid, it's malpractice. But she might be good at clipping nails. I have no use for such an "incompetent" Dr.... if you want to call her one. She has to be the worst podiatrist, but perhaps this is the best Heritage Health could get.

Against my better judgement I came here instead of going straight to the ER for my sinus inf I've…read morehad for over 2weeks. Showed up here & they were "open" but there was no doctor to see anyone?! I asked why they were open for customers and she says "for paperwork". The other girl piped in "for people to make appts". Oh, because someone is going to drive out there to make an appt for a walk in urgent care (do they even do that?) instead of calling? I said wow okay... off to the ER I guess. Was trying to save some $ by not going to the hospital but no other choice, my GP couldn't get me in until next week. Based on this, and the myriad of other negative reviews of terrible service & HIPAA violations I wonder 1)how this place is still open 2) what the point of having an urgent care here is if it's not available to help people due to incompetent or "unavailable" providers. ***Lastly; people that come in here & get treated poorly and/or experience breaches in HIPAA by incompetent doctors MUST REPORT THIS TO THE STATE! Also complaints can be made to the doctors governing board if there is one here. These doctors are not at the top. YELP IS NOT ENOUGH!!! Or else this will continue & nothing will change.

Zero stars. Super curious how one applies for insurance, declares this dive bar of a health…read morepractice as my primary physician since this place's internet presence says "accepting new patients" and is confirmed by my insurance, and I was accepted, as a patient, three months ago. Fast forward to today, call to make an appointment, am told they aren't taking new patients. Hi yeah I'm already a patient, "no we aren't taking new patients." I ask how does that happen since I'm already a patient, I get "we have zero available slots." I know Amador health care sucks but goddamn this place is horrendous. Go literally anywhere else.

Dr Eastman is hands down the best doctor around. He is patient and kind, he gives his patients the…read moresupport they need to succeed. I appreciate you Dr Eastman. Thank you for being there for me.

I absolutely love Dr. O'Shea and staff. She has been my primary since I moved up in 2014. So…read morelucky to have an amazing local Dr. in our community. She's always a calming presence during our visits and she's very caring. Highly recommend.

From my first visit evaluating the damage to my broken right leg through the surgery (excellently…read moreexecuted) and finally through to my complete recovery, I am completely satisfied and thankful to Dr. Brackett for taking such good care of me.

DR. Brackett (pictured) is a great Doc., but no longer at Sutter Jackson. There is a hack surgeon…read more(Endicott) that everybody needs to BEWARE of ! SA contacts ER services @ Sutter-Amador. It may be a good financial move for the Hospital, but a bad one for patients. I had ER surgery on my hand there. I requested that they release me, after numbing and immobilizing my hand, and waiting in the hallway of the ER for almost 2 hrs. because all of the rooms were being used to treat CONVICTS (I mean "inmates") ?? Dr.Endicott informed me that IF I left the ER, and did not agree to surgery at Sutter, MediCal would not cover the costs ? I addressed this issue with SA mgmt. and SH (Ann Platt) in an attempt to have corrective surgery performed there, by a more competent Ortho Hand Surgeon, but they declined to do the surgery. This after a "review: I had 2 Ortho Dr's (they work for SA ?) tell me, in writing , that the surgery was not done correctly, and needs corrective surgery ASAP. Fortunately, after 8 months of dealing with these clowns, I found a Hospital (Barton ,SL Tahoe) an Ortho Dr. I had an appt. with him last week, he scheduled surgery this week, arranged a PT Hand specialist....GREAT Hospital and Staff ! If you aren't bleeding to death ? I would suggest driving right by Sutter-Amador ! Dignity (Mark Twain) is 20 minutes down the road. *** BEWARE of Sutter-Amador, and esp. this "Dr."

I would never recommend her. She's NEVER available and is very rude if you have to do an on-call…read moreemergency call in the evening. We have changed to another doctor in the local area. She cannot be bothered with difficult patient situations. Good riddance!!!

Can you call Alarabi a doctor if she doesn't follow HIPPA laws? Can you call her a real doctor if…read moreshe doesn't care about the patient, doesn't order tests, or have bedside manners, and instead talks about herself and how she "wouldn't understand because she's never been ill" in a condescending way, like I'm at fault for having autoimmune disease. After many negative experiences with her as my physician, I went elsewhere. While in the grocery store in Jackson, I saw Alarabi walking with another woman. She stopped walking, grabbed the woman (making her stop), pointed at me, and whispered something to her. They glared and then laughed, both clearly were being awful and unprofessional. Who does this? She's in a small town, too! So it makes it feel that much more hostile. I have told everyone I know not to go to her unless they never plan on needing a physician. And people who have seen her always share similar experiences. She should be investigated for medical malpractice as this is some sort of joke that this person has any control over people's well-being. It's been years since I've seen her, but after bumping into a friend who said Alarabi ruined her life with blatant disregard for her symptoms, I figured it's time to share my story to help others come forward with her abuse, and to keep the rest from being victimized!

I had a hip replacement and had to stay here 5 days. I was very nervous about my stay due to things…read moreI have heard about the facility. I received such good care here. The staff was amazing, very helpful and kind. It's a bit wacky because of all the sick people that want to be out of pain, or just be home. How the staff handles all of this is amazing. Anyway, 4 stars for the staff, one star off for the food.

This place is a total dump. I had a relative there for almost 2 weeks and was sick to my stomach at…read morethe living conditions. Seriously, find somewhere else to take your loved ones, but avoid this play at all possibilities. I will say, the interaction I had with some of the staff was terrific. I just feel bad for them to be working at such a dump.

Went there twice for blood draws last month and there was no wait one time and a short one the…read moreother. The staff was friendly and did a good job. The first blood draw I barely felt and the staff was very accommodating, apologizing for the wait the other time, though it was probably only ten or fifteen minutes. I've waited much longer at both of the other such services I've been to in Jackson.

Only have been here once, since we are new to the area. It took awhile to have them call my name,…read moresince there were about 10 people ahead of me. But the nurse was very friendly and professional. She made good conversation and drew my blood clean. She apologized for the wait, and explained that they had a new computer system in place that they were getting used to.