The store is amazing! I have a very picky goldendoodle and he loved every one of your products I…read moretook home. I have a great location here in the Central Texas, Temple/Belton area, that I think that would great for your company if you were looking to expand. Drop me an email if so daniel@charterres.com

We just relocated a day ago and my 1 year old adolescent Aussie has been naturally struggling to…read moresettle. All of his usual enrichment toys are still en route to us so we headed to Natural Pawz to find him some goodies. Jovi was such a help and made a solid recommendation of a beef cheek roll chew which was thick and dense for our boy. We also found some great deals like a cooling vest at half off. There were even some clearance items she recommended as they were trying to clear them due to seasonal changes. Tucker got some good socialization from the visit there and is very pleased with all his goodies. We will be back. It is also a plus to see their reward program. Thankful also for employees masking and having accessible hand sanitizer.

What can't I say about Sean?! The guy is amazing. When we come in with Greta & George his face…read morelights up with that huge smile of his. He knows my husband & i, as well as the dogs by name. He knows all the products, even some they don't carry & gives us his personal opinion. His knowledge is crazy good! Dear Tomlinson's corporate, please don't move him anywhere. He is truly the best staff member you've ever had at this store. All your staff are crazy good, but Sean tops the list. Let's see how big we can get his head with the great reviews! He deserves it. Sean, thank you for being you & caring so much. We appreciate you more than you know!!! Stan & Steve.

Love this local pet supply store! Everyone is so friendly and they are always hosting rescue cats…read moreand dogs for adoption events. For Christmas they are taking donations for local shelters and having their Pound for Pound Challenge to help local rescues with food all year long. Last year they donated 175,000 pounds to local rescues. They are such a great local business. They have great selection of cat food! Fun cat trees and beds! Go check them out!

Dog treats were advertised as buy one, get one free. After cashier rang up the items, the two bags…read morewere over $49 and I was told I needed a loyalty card to get the sale price. When I tried to cancel the sale, I got a look like I was from Mars. Very bad for business. Won't be going back there again! Do better!!

I came here looking some dog food for my two dogs. Thankfully they had both large and small breed…read moreavailable. It's your typical pet store, but this one feels more spacious. They do have a dog wash here. I haven't used it for my pets, but it was great to know they have one. The places I used to go to around the area closed and this one is super close. They seem very short staffed here. At the time I shopped here and I ready to check out my wait to check out was about 15 minutes and I only had one person in front of me. Their dog food selection is pretty much all the premium food for pets. Not that any of the kibble today is great for our pets. But they have all the dog toys and leashes on the front right. Dog food is on the back right of the store as you enter the facility. All the cat stuff is in the left. Aquarium stuff in the far back. The accept contactless payment and have a rewards program you can sign up for.

The service here is unmatchable! I reached out on a Monday trying to get a quote and even though…read morethey were closed, someone still messaged me! That is what I call out of this world customer service! I showed up today to get my doggies cake and she wrote her name beautifully on the cake! I was very impressed! It was only $18.50 for a larger frozen cake! She even threw in some treats to try which were a huge hit with my dogs! I will certainly be coming back here to get some toys, treats, and more for my fur babies!

everyone here is so helpful. Always offering you free trial bags for your dog or cat. They even…read moreoffer a military discount! The food is. You are not gonna find these foods in H-E-B and you won't even find 99% of them at . My money stays local! Dave O.

Adam worked hard for me to get prefabricated outdoor enclosure for my Hermann tortoise. He as He…read morealso has provided me substrate and hides at reasonable price. I have been very happy with his service! Mike C

Always super helpful and nice. Good pricing and has great crickets if you have a reptile.read more

We arrived at 9:47 AM for our 10:00 AM grooming appointment and waited approximately 15 additional…read moreminutes past the scheduled start time before the groomer, Rachel, arrived. Upon arrival, I asked whether any accommodation could be offered due to the delay. The response I received felt dismissive and the interaction quickly became unprofessional. Rachel initially stated that being late was not a significant issue because her shift had just started and she was coming from Georgetown. Later, a different explanation involving traffic was provided. The inconsistent communication and tone made the situation frustrating and uncomfortable. While waiting, my puppy had still not been checked in, so I contacted the salon's customer service line to ask about my grooming package. Management listened to my concerns, apologized for the experience, and offered discounts as well as complimentary grooming services to help resolve the issue. I appreciated their efforts to address the situation professionally. Unfortunately, Rachel did not apologize for the delay or proceed with my puppy's grooming appointment. As a result, management advised me to submit formal feedback regarding the experience. My concern is not that delays occasionally happen, but rather how the situation was handled. Clear communication, professionalism, and respectful customer service are important, and I hope this feedback helps improve future customer experiences.

This is a standard PetSmart, so it was an easy way to find most of what I needed. There was one…read morething's location I was unclear about, so I asked an employee I saw and she easily directed me. I grabbed what I needed and then walked around. I did some price matching of my cat food and was disappointed that a brand name food for would more expensive here. With this economy, don't they think that even die-hard PetSmart customers are probably price checking? At that point, I stopped looking at other things I regularly use for my cat. I did enjoy the reptile, fish, birds, and furry mammal sections. Who wouldn't enjoy looking at that? Of course, it wasn't what I needed and didn't tempt me enough to buy one. (I don't need my cat stalking another animal looking for a tasty treat!) So, PetSmart has a good selection of items, and the live creatures are interesting to see. However, I don't encourage you to do major pet shopping here without price matching. I'm pretty sure you can get better prices at HEB or Walmart (for the EXACT same items!).

I refuse to shop at big brand pet stores and always choose to shop smaller family owned shops. The…read morepeople here are nothing short of kind, helpful and caring. I was able to meet one of the owners at one of my visits and you can tell he really takes pride in his store. He even called me after I had to get a different flavor food due to my usual being out of stock to alert me of a product name change. Who does that anymore!!! Will always choose to shop here and bonus! They have a pet wash station!

We brought two large dogs here to use their self service dog wash. The lady who works here was very…read moreaccommodating and very helpful. She explained how to use the equipment and provided us with everything we needed, such as a rubber brush, towels, and soap. They also have a dryer for the dog, which is convenient. They have many types of gourmet dog food and treats. They also have supplies, dog clothing and things for your yard. It's a really great store. They have raw food, dry food, wet food. They offer a military discount. They also have a club one can join to get discounts. I highly recommend this store!

I am genuinely stunned by how we were treated at this location, and particularly by an employee…read morenamed Rachel. We brought our dog, Pippin, in for his appointment with our children in tow. During check-in, we were told his vaccination records needed to be emailed from our veterinarian. Fine -- I immediately called the vet and was placed on hold while trying to get exactly what PetSmart was asking for. Apparently, being on hold with another business was taking too long for Rachel. Instead of showing even basic patience or professionalism while I actively tried to resolve the issue, Rachel was extraordinarily rude, condescending, and openly hostile toward us. I was standing there juggling my phone, our children, and trying to comply with her request while being spoken to in a way that was so unnecessarily nasty that I was nearly in tears. We weren't yelling. We weren't causing a scene. We weren't refusing to provide anything. We were literally trying to do what she told us to do. Despite that awful beginning, we remained polite, Pippin stayed for his service, we were told that he did great, and we even tipped. Imagine our surprise, then, when we attempted to book again and discovered that Rachel had apparently placed us on a DO NOT BOOK status. For what, exactly? Our dog wasn't reportedly aggressive. We weren't told that he behaved badly. We weren't abusive to staff. We didn't refuse to pay. We didn't create a disturbance. In fact, we left believing that, aside from Rachel's astonishingly poor treatment of us at check-in, everything had gone well. I called the store after discovering the ban, hoping there had been some misunderstanding. Unfortunately, my interaction with Rachel only reinforced my impression of how she communicates with customers. If there is a legitimate, documented reason that Pippin cannot safely be serviced, I am completely willing to hear it. His safety and the safety of employees matter to me. But if a customer can be quietly blacklisted because an employee became irritated that obtaining veterinary records at her request took longer than she wanted, that is an alarming way to run a business. I have rarely encountered someone in a customer-facing position who made me feel so unwelcome while I was actively trying to cooperate with them. Management should review exactly what happened here, including who authorized the do-not-book designation, what reason was documented for it, and whether that reason is consistent with what the grooming staff actually observed and told us about Pippin. We were kind. We complied. Our dog did well. We paid. We tipped. And somehow we walked away banned. Absolutely unacceptable.

I don't know if the cashier was having a bad day or what, but I put my basket on the belt and…read morewaited until it was my turn in line. She dumped all the contents from the basket on to the belt and started slamming items. If you check cameras, you literally can see me flinching because it was so unexpected. Don't know what was up. Didn't really talk to her except to say "no ma'am. Thank you ma'am. " idk just felt bad after that. Happened on 10/13/2025 around 3:30

So glad I found this place! It was our dogs first birthday so of course I went straight to yelp to…read morefind her a special treat. I saw Pup Culture was recently added and looked perfect. Yelp said they were open until 2, but looking at the address I wasn't sure if it was a brick and mortar store so I gave them a ring. She explained she runs her business out of her house but has all the licenses and insurance so she is 100% legit. She takes orders by phone Call, text, and emails. She is not currently set up for walk-ins as of yet, but going to get the garage to be set up as a storefront for the bakery, so will be set up for walk-in soon. Prices were reasonable and I was happy to contribute to a local owned business rather than a big pet store. Our doggies ate her treats up like crack, they loved them. Stevie Knicks the Yorkie wasn't too sure to do with the big cake "cookie", but as soon as we broke it up into little pieces it was gone in under a minute. Her big brother Willie Nelson gobbled up the other treats and was doing tricks for them like he was 2 again haha. So shoot her a text and get something yummy for your pup, you will not regret!

Myranda was wonderful to work with, friendly, helpful, and able to make a custom dog cake for me on…read morejust 2 days' notice. She made sure I got exactly what I wanted, and the result was amazing! Unlike other dog cakes we've tried, this one was soft, easy to cut, and my dogs absolutely loved it. They kept coming back for more! She even included free samples of her adorable Easter treats and made a special bonus snack from leftover ingredients. Highly recommend! Best prices also!!

So, this place has really high reviews and it absolutely deserves them…read more The selection is stunning. The care they provide for the fish, plants, and the overall organization and layout of the store is glorious. It is the kind of store you could find yourself popping into just to kill a little time, because it's lovely and the vibes are so nice. If you're an aquarist that dies a little inside everytime you see a betta being kept in someone's decorative antique thimble? Rest assured that their bettas are not kept in cups, but in lovely little temporary tank homes, that are all clean and well maintained. I didn't see a single betta that didn't pass the "curious, clear eyed, symmetrical, glide and dart" test. I also heard them teaching a couple about nitrogen cycling, tanks size, and letting them know that they really wouldn't advise buying their betta today. Though if you have the cash to burn they do have pre-cycled tanks ready for purchase. I've been here twice now. Once to get all the gear for my tank and fishless cycle, and then back about a month later to pick up my first betta, Mr. Pants. I'll be going back this weekend for a nerite snail, and the weekend after that for a couple of skrimps provided our betta accepts the snail w/o a fuss. So with all this glowing review, why only four stars and not five? Well, the service could me a smidge better. The lad that helped us on our first visit seemed like he really knew what he was doing, but was super awkward and really hard to talk to. We made it pretty clear that we were totally new to aquarium keeping, had nothing, and needed a full setup, but he left out several things we ended up finding out we needed. The most important of which was a water testing kit, which seems like the first thing that might come to mind if someone is buying all the stuff to do a fishless cycle? The guy that helped us out on our second visit was friendlier and easier to talk to, but did kind of seem like he was in a rush and helping us was a bit of a hassle, even though it was a Tuesday afternoon and there were like four people in the shop. I would normally grant space for a busy, popular store being perhaps understaffed, or overworked, but both times we went there were at least four employees on the floor, it was just that only one of them seemed to actually be there to assist customers. Anyway, none of that is enough to keep me from going back, obviously, but just know that you need to do your own research about what you need before going in, and be willing to overlook some less than stellar service. A small price to pay for access to their incredible and well kept stock.

Looking for a new filter for my small fish pond. The staff was very helpful and found me the…read moreperfect option for my budget. So many cool plants and fish in here!