What can't I say about Sean?! The guy is amazing. When we come in with Greta & George his face…read morelights up with that huge smile of his. He knows my husband & i, as well as the dogs by name. He knows all the products, even some they don't carry & gives us his personal opinion. His knowledge is crazy good! Dear Tomlinson's corporate, please don't move him anywhere. He is truly the best staff member you've ever had at this store. All your staff are crazy good, but Sean tops the list. Let's see how big we can get his head with the great reviews! He deserves it. Sean, thank you for being you & caring so much. We appreciate you more than you know!!! Stan & Steve.

Love this local pet supply store! Everyone is so friendly and they are always hosting rescue cats…read moreand dogs for adoption events. For Christmas they are taking donations for local shelters and having their Pound for Pound Challenge to help local rescues with food all year long. Last year they donated 175,000 pounds to local rescues. They are such a great local business. They have great selection of cat food! Fun cat trees and beds! Go check them out!

Dog treats were advertised as buy one, get one free. After cashier rang up the items, the two bags…read morewere over $49 and I was told I needed a loyalty card to get the sale price. When I tried to cancel the sale, I got a look like I was from Mars. Very bad for business. Won't be going back there again! Do better!!

I came here looking some dog food for my two dogs. Thankfully they had both large and small breed…read moreavailable. It's your typical pet store, but this one feels more spacious. They do have a dog wash here. I haven't used it for my pets, but it was great to know they have one. The places I used to go to around the area closed and this one is super close. They seem very short staffed here. At the time I shopped here and I ready to check out my wait to check out was about 15 minutes and I only had one person in front of me. Their dog food selection is pretty much all the premium food for pets. Not that any of the kibble today is great for our pets. But they have all the dog toys and leashes on the front right. Dog food is on the back right of the store as you enter the facility. All the cat stuff is in the left. Aquarium stuff in the far back. The accept contactless payment and have a rewards program you can sign up for.

My old pug mix is going through a cancer scare right now so I've been trying to spoil her with some…read moreof her favorite activities, one of which is eating. I saw this bakery on Yelp and decided to try it out! I brought her in and got a cupcake and some cookies for her to try. She can be pretty picky about food (and toys and really anything) but the banana peanut butter cupcake was a huge hit! They pipped her name on as well which I loved, such a sweet personal touch. They are big cupcakes, after I let her pull the biscuit off the top I was able to cut it into slices for all of our pups to share and there's still more than enough for them all to have more tomorrow. She scarfed her piece down immediately and started yelling for seconds haha. I will definitely be bringing her back in for more pupcakes in the near future!

The service here is unmatchable! I reached out on a Monday trying to get a quote and even though…read morethey were closed, someone still messaged me! That is what I call out of this world customer service! I showed up today to get my doggies cake and she wrote her name beautifully on the cake! I was very impressed! It was only $18.50 for a larger frozen cake! She even threw in some treats to try which were a huge hit with my dogs! I will certainly be coming back here to get some toys, treats, and more for my fur babies!

The puppies they have are locked in a glass container with poop not just on the floor of the…read moreenclosure but covered in it they do not get bathed they look very malnourished in my personal opinion. It is so sad to see how much they are selling the pups for and doesn't let them out to customers to interact with. They were absolutely filthy every time I have gone to look at buying a puppy to welcome in to the family they are covered in feces and even going back multiple days in a row thinking they would be bathed or cleaned off they were it was filthy conditions and breaks my heart to see them treated like that.

I visited Partners Pet Center in Round Rock and left feeling genuinely concerned about animal…read morewelfare. Some animals were kept in small, overcrowded enclosures with limited enrichment, and conditions appeared unsanitary. I hope the business addresses these issues and improves the quality of care for the animals.

We cannot say enough good things about Elyssa at PetSmart…read more Our dog, Cupid, was honestly a hot mess and not exactly thrilled about groomers. We had previously been turned away by another groomer who said he was "too aggressive," so we were understandably nervous going into this appointment. Alyssa took the time to talk with us, reassured us that she could handle him, and wow...she absolutely delivered. Cupid did AMAZING with her. He was calm, happy, and clearly comfortable in her care. When we picked him up, not only did he look incredible, but he felt unbelievably soft, smelled great, and most importantly he was back to his normal, happy self. It was such a relief after struggling to find the right groomer for him. Elyssa is patient, confident, and truly skilled at what she does. If you have a dog that's a little anxious, reactive, or just needs someone who really knows how to handle them, she's your person. We're beyond grateful we found her and will absolutely be coming back

We arrived at 9:47 AM for our 10:00 AM grooming appointment and waited approximately 15 additional…read moreminutes past the scheduled start time before the groomer, Rachel, arrived. Upon arrival, I asked whether any accommodation could be offered due to the delay. The response I received felt dismissive and the interaction quickly became unprofessional. Rachel initially stated that being late was not a significant issue because her shift had just started and she was coming from Georgetown. Later, a different explanation involving traffic was provided. The inconsistent communication and tone made the situation frustrating and uncomfortable. While waiting, my puppy had still not been checked in, so I contacted the salon's customer service line to ask about my grooming package. Management listened to my concerns, apologized for the experience, and offered discounts as well as complimentary grooming services to help resolve the issue. I appreciated their efforts to address the situation professionally. Unfortunately, Rachel did not apologize for the delay or proceed with my puppy's grooming appointment. As a result, management advised me to submit formal feedback regarding the experience. My concern is not that delays occasionally happen, but rather how the situation was handled. Clear communication, professionalism, and respectful customer service are important, and I hope this feedback helps improve future customer experiences.

I refuse to shop at big brand pet stores and always choose to shop smaller family owned shops. The…read morepeople here are nothing short of kind, helpful and caring. I was able to meet one of the owners at one of my visits and you can tell he really takes pride in his store. He even called me after I had to get a different flavor food due to my usual being out of stock to alert me of a product name change. Who does that anymore!!! Will always choose to shop here and bonus! They have a pet wash station!

We brought two large dogs here to use their self service dog wash. The lady who works here was very…read moreaccommodating and very helpful. She explained how to use the equipment and provided us with everything we needed, such as a rubber brush, towels, and soap. They also have a dryer for the dog, which is convenient. They have many types of gourmet dog food and treats. They also have supplies, dog clothing and things for your yard. It's a really great store. They have raw food, dry food, wet food. They offer a military discount. They also have a club one can join to get discounts. I highly recommend this store!

*NOTE: This review is for a specific groomer, Lexie, and the other friendly staff at the salon*…read more I have taken my pup to several pet grooming business in the Austin area for several years, never quite satisfied with what I get for the cost. It's to the point where I have just started grooming her myself and only going in for nail trims (still scared to do those myself!), which are usually still unsatisfying jobs for the whopping $15-20 they charge (ex: leaving cracks down to the nail bed, snags at the ends, and often drawing blood). However, I took my dog in recently for a simple nail trim and was talked into their current special of a grind, ear, and teeth cleaning for only an extra $2 by a super friendly salon staff member (Why not? It's only $2!). I have to say that I have never seen anyone handle my typically anxious dog so gently and still managed to trim her nails to the perfect length (short enough I don't have to come back within a few weeks), grind them to a pleasant rounded tip with NO snags or cracks, a good ear cleaning and teeth brushing, and at the end of it all: my dog not shaking like a maniac when she is returned to me. And all in a quick 5 minute walk-in appointment. Very satisfied and happy to write a positive review for a chain business that I would usually avoid.

Today, 06/16/2026, I had my Lab and English Springer Spaniel in the grooming salon for a bath and…read morehaircut. The Spaniel came back with issues but I accepted it. The Lab however, I could not accept because of the poor haircut. There were streaks down here back where the clippers did not overlap leaving slightly hair creating the streaks. The back of her head and neck area was irregularly cut. Her chest area irregularly cut. The young lady that brought out the Lab and the slightly older lady told me it was because of the coat on labs. Also, my lab kept wanting to sit down. The older lady did tell me that I did not need to bring my lab back again. The previous time rendered similar issues. What is frustrating about this, is that I have used the Gtown store for probably 7 years. I know they can do better work because they have in the past. Beware of the quality of service at this store because they will probably give you a story if you complain.

So glad I found this place! It was our dogs first birthday so of course I went straight to yelp to…read morefind her a special treat. I saw Pup Culture was recently added and looked perfect. Yelp said they were open until 2, but looking at the address I wasn't sure if it was a brick and mortar store so I gave them a ring. She explained she runs her business out of her house but has all the licenses and insurance so she is 100% legit. She takes orders by phone Call, text, and emails. She is not currently set up for walk-ins as of yet, but going to get the garage to be set up as a storefront for the bakery, so will be set up for walk-in soon. Prices were reasonable and I was happy to contribute to a local owned business rather than a big pet store. Our doggies ate her treats up like crack, they loved them. Stevie Knicks the Yorkie wasn't too sure to do with the big cake "cookie", but as soon as we broke it up into little pieces it was gone in under a minute. Her big brother Willie Nelson gobbled up the other treats and was doing tricks for them like he was 2 again haha. So shoot her a text and get something yummy for your pup, you will not regret!

Myranda was wonderful to work with, friendly, helpful, and able to make a custom dog cake for me on…read morejust 2 days' notice. She made sure I got exactly what I wanted, and the result was amazing! Unlike other dog cakes we've tried, this one was soft, easy to cut, and my dogs absolutely loved it. They kept coming back for more! She even included free samples of her adorable Easter treats and made a special bonus snack from leftover ingredients. Highly recommend! Best prices also!!