We arrived at 9:47 AM for our 10:00 AM grooming appointment and waited approximately 15 additional minutes past the scheduled start time before the groomer, Rachel, arrived. Upon arrival, I asked whether any accommodation could be offered due to the delay. The response I received felt dismissive and the interaction quickly became unprofessional. Rachel initially stated that being late was not a significant issue because her shift had just started and she was coming from Georgetown. Later, a different explanation involving traffic was provided. The inconsistent communication and tone made the situation frustrating and uncomfortable. While waiting, my puppy had still not been checked in, so I contacted the salon's customer service line to ask about my grooming package. Management listened to my concerns, apologized for the experience, and offered discounts as well as complimentary grooming services to help resolve the issue. I appreciated their efforts to address the situation professionally. Unfortunately, Rachel did not apologize for the delay or proceed with my puppy's grooming appointment. As a result, management advised me to submit formal feedback regarding the experience. My concern is not that delays occasionally happen, but rather how the situation was handled. Clear communication, professionalism, and respectful customer service are important, and I hope this feedback helps improve future customer experiences. read more

We cannot say enough good things about Elyssa at PetSmart. Our dog, Cupid, was honestly a hot mess and not exactly thrilled about groomers. We had previously been turned away by another groomer who said he was "too aggressive," so we were understandably nervous going into this appointment. Alyssa took the time to talk with us, reassured us that she could handle him, and wow...she absolutely delivered. Cupid did AMAZING with her. He was calm, happy, and clearly comfortable in her care. When we picked him up, not only did he look incredible, but he felt unbelievably soft, smelled great, and most importantly he was back to his normal, happy self. It was such a relief after struggling to find the right groomer for him. Elyssa is patient, confident, and truly skilled at what she does. If you have a dog that's a little anxious, reactive, or just needs someone who really knows how to handle them, she's your person. We're beyond grateful we found her and will absolutely be coming back read more

PetSmart - Our little Valentine Cupid - Pet Stores Near Me - Round Rock, Texas

This is a standard PetSmart, so it was an easy way to find most of what I needed. There was one thing's location I was unclear about, so I asked an employee I saw and she easily directed me. I grabbed what I needed and then walked around. I did some price matching of my cat food and was disappointed that a brand name food for would more expensive here. With this economy, don't they think that even die-hard PetSmart customers are probably price checking? At that point, I stopped looking at other things I regularly use for my cat. I did enjoy the reptile, fish, birds, and furry mammal sections. Who wouldn't enjoy looking at that? Of course, it wasn't what I needed and didn't tempt me enough to buy one. (I don't need my cat stalking another animal looking for a tasty treat!) So, PetSmart has a good selection of items, and the live creatures are interesting to see. However, I don't encourage you to do major pet shopping here without price matching. I'm pretty sure you can get better prices at HEB or Walmart (for the EXACT same items!). read more

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I don't plan to go back. I think they keep animals waiting too long in the kennel waiting to be groomed. My dog arrived at 10:45 am and wasn't ready for pick up until 3pm. I also think they have hidden fees like an additional $10 if they find a matt that they have to brush. (That's ridiculous). He was there for a #5 level summer shave. I've tried 2 different PetSmarts. No more. read more

This #PetSmart doesn't always have the PurinaOne wet food my cats will eat, but there is a variety of better brands & their price point is close to what I pay at the local market.. and they accept coupons! Staff are helpful. Parking is easy, as long as I Do not arrive around noon, when the restaurants get lunch traffic. read more

I find this PetSmart to be clearly the best PetSmart that I have been to in this area. So much so that even though I have moved 10 miles away, I drive all the way to this PetSmart in round rock for my grooming needs. They have an express service so I can sit and wait for my fur baby to be groomed. I like that. I have a medium size English cocker spaniel and she is 21 pounds and a bath and brush cost me $34. I had her nails ground and that was $15. The express option, which is me waiting for her and having her done immediately, was $15. So the prices aren't cheap however they are worth it. They have an app so we get credit and discounts and coupons which is nice. I also have curbside pick up available. The girl at the checkout counter was very kind. They had a lot of great stuff on discount and they always have a clearance rack and back, which I love to peruse I highly recommend this PetSmart! read more

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wife went in today to get my dogs nails trimmed and pads cleaned, lets me start of by saying for a company with the slogan "We will do ANYTHING for Pets", should probably just start off with the services you guys offer then move on to anything because i got back a dog with some trimmed nails, zero pad clean up and a bunch of excuses. A dog being excited, licking, moving should never really be an excuse for not completing an extremely routine service. Who should go here for dog grooming services? People who want their taxidermied dogs groomed. Who shouldn't? Anyone looking for a completed service. You guys kept a start because my wife didn't have to argue about not paying for something we didn't receive. read more

We brought our 10 year old dog, Gracie, into PetSmart for grooming and couldn't be more impressed with the care and service provided by Ely! She treated our sweet girl with such patience and gentleness. Gracie came out looking fresh, clean, and clearly feeling good! We are so grateful for Ely, she not only does an excellent job grooming but truly cares for the well-being of the dogs. HIGHLY Recommend!!! Thank you so much ELY!!! read more

PetSmart - Gracie - Pet Stores Near Me - Round Rock, Texas

I have been here twice in the last week. The first time was for a reptile tank that was on a major sale (about half off). It wasn't ringing up correctly on the register, but the staff quickly checked the posted price and resolved the issue. I , also, came in today. I needed help and the clerk called a reptile specialist to answer my question. Ian was friendly, helpful, and gave good advice. read more

I hardly give this bad rating to any place, person and always try to looks for the best. But this time my experience is forcing me to make an exception. - I don't want to name it, but groomer sounded like new in team or have very less experience. - she need not just soft skill training but also should re-do grooming training - without even looking she told me their will be extra charge for extra brushing which is a add on service saying that my dog have too much undercoat, and some matting for which she said she'll shave, to my surprise even with extra payment they charged I found grooming was not good, my dog still came with matting by the time I was there that groomer left, other groomer saw and said she'll take care. Also on the paw from the bottom she shave it completely which exposed skin. - not just here, when I check in on Yelp it show 10% coupon, when I inquired they were not sure how to use it. They said they never saw this coupon. No doubt that groomer had so many open bookings, maybe no one want that groomer for their furr baby. I hope PetSmart grooming do better job with training new team members. read more

PetSmart - Pet Stores Near Me - Round Rock, Texas

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I hate this place completely a mess. My dog came back with rashes. She came scared, anxious, and traumatized from that place every time we go to PetSmart to get her food she is scared to go in there and she starts shaking yall traumatized my baby. they do not take your pet here if you don't want your pet to be traumatized or scared or come out with a fucked up haircut read more

PetSmart - Pet Stores Near Me - Round Rock, Texas

We were in town with our dog Gracie and she needed a good grooming. It was July 4 and the Round Rock Petsmart at 201 University Oaks Blvd was open so we booked an appointment with Ely. Normally our Gracie is nervous going to the grooomers but she went right to Ely who gave Gracie the perfect spa day with a bath, brush, toothbrushing and a nail grind. Ely said that she put a Happy Hood on Gracie for the nail grind and she was fine! Gracie came out clean and very happy! Thank you Ely! read more

I recently took my 2 sweet fur babies to Petsmart for grooming! Ely did such an amazing job. Both of them looked amazing. She was able to calm my toy Yorkie down and Ely trimmed her nails. So impressed with the work Ely did. I will be back. read more

Took my little chihuahua/terrier mix in for grooming. Ely did a great job and was extremely sweet! Highly recommend.

Our favorite spot to get Eddie's supplies. There's sales every now and then then, friendly staff and the training sessions are awesome. Of course, you can bring your fur friend along with you! read more

PetSmart - Pet Stores Near Me - Round Rock, Texas

They have staff that are not friendly to the pets. The manager really wasn't any help they said my dog wouldn't come out the cage when they've been going since a puppy and they were just really rude. I observed them being rude and Jack in the dogs and talking to them and loud tone. read more

Extremely rude cashiers. Walked in with my newly adopted kitten and the older lady at the cashier was making remarks such as " I hope your kitten doesn't get sick and die " and then proceeded to laugh at our faces. I told her have a nice day ma'am and she roller her eyes at me and waved me off. read more

Just finished puppy training there with our youngest dog, Louie, and the reviews I found prior to picking this location were spot on. Hannah was friendly, patient, and a total dog lover. She broke things down in easy-to-understand ways, and didn't give us a hard time when it was obvious we hadn't practiced outside of class (we slacked a little bit, but did our best!). I'm not sure if we'll do advanced training to follow up, but I highly recommend signing up with her whether you've got a new pup or want to teach an old dog new tricks! read more

PetSmart - Graduation day with Hannah! - Pet Stores Near Me - Round Rock, Texas

Don't use their groomers! I have had tried twice now for my Yorkie to get his haircut there and both times they messed up and blamed him for it, saying he was wiggly. First time I understood and said no worries, and realized he badly needed to go potty. This second time I let the lady doing his haircut know if he is wiggly he needs to go to the restroom. She said no problem, I understand. They call me afterwards and tell me that they are charging me an extra $10 because he was wiggly!! I asked the lady if they let him go potty once he started wiggling, and he response was they are not allowed to let them go to the restroom!!!! Funny that wasn't told to me when dropping him off. His haircut is horrible and we will not be back. read more

Dropped my dog Off for a grooming appointment with Tiffany this morning. I was nervous because it was his first time coming to a new groomer in a while, and past experiences at other Petsmart weren't the greatest. My dog looked great when I picked him up! He's usually pretty shaken up after grooming appointments, but he was so calm on the way home and seems to be pretty happy. Even got a little smile for the picture lol. He's can be a pretty fussy 11 year old dog, but Tiffany did great with him. 10/10 recommend! read more

PetSmart - Kikko's haircut - Pet Stores Near Me - Round Rock, Texas

Natalie had helped us when we came in looking for a fish tank. She was as helpful as you could get and was just incredible. She knew the answers to all our questions, and was just very kind. An incident did occur where someone had put a large ship in the tank where they could not get it out and with her common sense efforts she was able to give us a discount rather than the earlier direction of breaking it apart, taking it out, just damaging the item out. Thank you!!! read more

The best grooming experience so far. Angela was extremely helpful and knowledgeable. She explained what would be best for our dog and gave great recommendations and handled his extreme energy very easy. She is our go to from now on. She really loves her job and takes great care of her furry customers! read more

PetSmart - Pet Stores Near Me - Round Rock, Texas

Angela did an excellent job grooming my 13 year old golden. She is slow moving these days and needs lots of breaks/patience. She came out looking and smelling so great, thank you Angela!! read more

We have been taking our dogs to see Rachel at Petsmart on University Blvd in Round Rock for over 15 years. All three of our dogs were special needs and required special attention. Our first had seizures and Rachel took extra time and caution with him during grooming. Our other two are puppy mill rescues that are extremely fearful of people, but Rachel has that special touch keeping them calm and happy during their grooming. I would highly recommend her with any of your fur babies. read more

I dropped my dog off for a grooming and they did an amazing job. I'm so grateful and pleased. They really took great care of my dog. read more

PetSmart - Pet Stores Near Me - Round Rock, Texas

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I have only been to this particular PetSmart once. In general the staff I interacted with were friendly, and in spite of a couple minor issues with my Schnauzers haircut, they did a decent job. My issue is that for the past 12 months we have been in a pandemic, and wearing a mask has become standard. Yet, at a point when the number of people infected and dying are at the highest point since it all began, there were two (out of 7) stylists in that tiny room not wearing a mask. Aside from not apparently having concern for protecting their customers, they did not appear to have any concern for protecting their co-workers. Whether they had received that vaccine or not, I do not know...however when the vaccine is received that does not remove the need to wear a mask to protect oneself and others. I have been a long time PetSmart customer...that could be changing. read more

PetSmart - Pet Stores Near Me - Round Rock, Texas

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I will never take my dog there again it has been an unpleasant experience for my Adopt Beautiful dog , use the groom service there , for bath and trim nails , it wasn't about the price. It's was about when we try and take him again he didn't want to go anywhere near the place, anymore. And he didn't like anyone touching his nails, and was scared of water. I don't know what happened, but I know he not the same . Please be careful. I f you love your dog or cats I would not use that PetSmart. Now I am really looking elsewhere for a grooming place for this beautiful dog of my . read more

PetSmart - Pet Stores Near Me - Round Rock, Texas

I was told I could bring my dog in for a nail trim if I arrived before 6:30. We drove in traffic to make sure we got there just to be told the policy was different. While I understand wires get crossed, to turn us away after making the drive was just plain wrong. Policy or not, refusing service to paying customers who could very well return over and over is just bad business. read more

We have never used & can't review the groomers or pet hotel that they have available for our cat. But this location is close to home and they do carry the items that HEB/Walmart doesn't carry. We come in occasionally for cat food & cat litter brands that our cat prefers. The employees have always been friendly and helpful. The store always has what we need or they can order it. For this we give 5 stars. read more

PetSmart - same coloration as our "grand dog"..... - Pet Stores Near Me - Round Rock, Texas

My dog has been groomed many times including the CP store and never had any problems but to he was 'biting' so I was charged an extra fee. I'm gonna say they were most likely aggressive with him because it has never been a problem before. Will NEVER go back to this location again. My gut said I should be suspicious when we dropped off our 2 dogs and the place was filthy. read more

They sell a different variety of stuff. I stopped shopping at PetSmart because the one closet to me, needs work on customer service. If I could shop this location all the time, I would consider switching back. I need to get my puppy in to see a trainer, I hope it's successful!! read more

I've always been hesitant to take my dogs to Petsmart for Grooming because I've heard so many horror stories, but I have to say we had an A+ experience. I have a Husky mix who sheds A TON and had soo much excess hair on her that takes forever to brush out. Do yourself a favor and pay the extra $20 for the shedding treatment. WORTH EVERY PENNY if you have a shredder like me!!! Shiny was her groomer and it's clear she obviously loves animals and had a great connection with my dog. Will definitely be back!! read more

PetSmart - Pet Stores Near Me - Round Rock, Texas

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What a joke! This place is not even worth considering for pet grooming. Unless you dog is 12 yrs or older they can't handle them. They take the fog in, start on the grooming and then charge you 75% of the cost and dint even cut one hair on the dog!!!! WTF!!!!! What a TOTAL JOKE THIS PLACE IS !!!!!!!!! read more

First off I was not greeted upon entry . And keep in mind there were no customers in line just the cashier up front. After I made my purchase and paid I asked the young lady up front if I had could have a bag in which she told me 'no' because that's all the bags she had and she was saving them for others peoples "larger". Purchases. I understand the concept but that still doesn't mean I should have to walk out of the store with my items in my hand, I had purchased over six items fairly sized. read more

Round Rock, University Blvd., location, after going there for several years with both my dogs (who are very well behaved) & always tipping 20%, they told me that my blind, diabetic dog would have to be on a special program of only coming certain days, alone without my other dog & I'd have to pay $25 dollars more for this "special" service. Because supposedly he barked too much. If they would have just put them together, he'd have been fine. Then I'm told some lie about how he bled because he was scratching the kennel? Absolutely NO MARK whatsoever on his toes and no blood. New groomer is SOOO much better anyway....much better cuts....now Pampered Pooch gets those 20% tips!!!! They also now want more money if your dog is a certain breed....Petsmart, shame on you!! Your groomers aren't that good!!! read more

If I could give a 0 for stars, I would. We walked in, we were not greeted at all first off. We went to look at the fish with ours kids and decided on a mouse. When we asked someone to help us the lady was acting sketchy, she asked if it was going to be snake food, I answered no. We have a snake at home but it is a corn snake and CAN NOT eat regular size mice. He eats frozen pinkies. When I explained that to her, she continued to deny us a mouse even though i even explained to her he can not eat it and pointed out he's smaller than the milk snake they have in the store. She was very rude about it and compared us to other customers. That is the last time we will be going to that store for anything. read more

Sara at the grooming salon is the best! We've been going to her for years. She is so great with my old boy, Gizmo. He loves going to see her and gets so excited when she calls his name and loves on him. He always looks so handsome, and the most important thing is that it's an enjoyable experience for him. He had been to several different groomers before Sara and he hated all of them and would shake like crazy when we would arrive. She does an amazing job with his grooming, and the care and attention she gives my fur baby is the reason we love her! read more

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If i could give no stars I would. In the summer of 2017 I took my parents lab to get a nail trim. He is very scared of other dogs so I try to take him when petsmart is the least busiest. He is always kind to humans, and has never had a grooming issue. When I was checking him in I was told that he was missing some of his vaccinations and that they couldn't do a nail clipping without those vaccines.. My parents couldn't remember when he was last vaccinated. So I went and took him to a vaccine station and got him revaccinated. Then we came back with the paperwork. low and behold when we checked in it said that he was actually up to date on vaccines, so now he was over vaccinated. The person at the front counter said that the computer often has glitches like this. If this is a real common problem then it needs to be fixed with urgency! I explained to his nail clipper employee that corby is not great around other dogs. I watched outside in the window. The employee clipping my dogs nails was extremely young, and was obviously still training or learning, which is fine but I was hoping that with a fearful dog petsmart would have the common sense to pair that dog with someone with experience. So this young girl is pulling at my dogs nails trying to clip them. She can't get a good angle and is pulling my dogs limbs in ways that dogs can't move in. I'm getting nervous because it looks terrible. The girl clipping my dogs nails is looking around frantically and doesn't know what she is doing. She keeps asking the older woman, the manager, for help and the manager is just rolling her eyes and obviously is not being helpful. Then my dog tries to get away from the clippers by backing up and he falls off the table, with the rope around his neck hanging him. I run in and everyone in the shop gets him back on the table. I then ask the manager to just finish his clippings. He isn't being aggressive, biting, or doing anything dangerous to the employees, he was just scared and nervous. The manager says she is busy, so I say that it's only a little clipping left and that I need her to do it. Finally with attitude and an eye roll she goes to my dog and clips him. Everyone outside by the window tries to see if I am alright and if my dog is alright. When the clipping is finally done I go up front to pay. The checkout person asked if I was happy with my visit and I said no. I told her that I would like a phone number or an email for the store manager to discuss what happened. She said that she is a manager and would like to know what happened so I told her everything, and the woman behind me whom also watched what happens backs me up. The manager feigned shock and took down my number and email saying that her manager would get a hold of me. I wasn't offered a discount or anything for the terrible clipping. Not that money was the point but the whole experience was insane. A week went by and the manager never tried to contact me. I called the store maybe 3 times to contact him but the manager was never in the store when I called. I tried to let the store handle the issue but they never tried so I got fed up and called the petsmart help desk. I explained the situation and the woman on the phone was extremely rude and condescending . She mocked my worry for my dog. She asked if there was blood and said that since there wasn't blood she doesn't see why I would be upset. She even admitted that the grooming training for nails isn't all that. After like 30-40 minutes of explaining what happened and being mocked and told that my issue isn't a big deal, I finally was given the phone number of the district manager for this store. I called the district manager and left a message three times. I have never heard back from him. I've lost absolutely all respect for petsmart, their employees, managers, phone service, training, and anything else associated with petsmart. I will not visit this petsmart. I will purchase toys and treats at other petsmarts, hoping that they are better. But I will never again go into this petsmart. Worst grooming service and worst customer service I have ever experienced. read more

I took my Maltapoo puppy in for a bath and trim. She had a hair tie in her hair and instead of cutting it off, they cut her hair off cutting her and leaving a bald spot! She has a scar on her head now. Very upsetting to know they hurt her and that hair won't grow back. I would never go there again. Cutting off a hair tie is so simple I wish I would have cut it off myself. There's no fix for this. read more

PetSmart - This is the scar on top of her head. It's been over a month. - Pet Stores Near Me - Round Rock, Texas

My wife is usually the one doing the shopping here, but today I chose to tag along. I was amazed how genuinely friendly everyone was!! You can tell these people really love animals no matter the type or breed. My wife and I own 2 pitties and everyone was just as excited to see them as they were. Love this store!! read more

PetSmart - Pet Stores Near Me - Round Rock, Texas

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