I have been trying to cancel my membership since last fall. Twice after giving my notice In writing; I let them (my fault) talk me into going on a freeze and think about it longer. My thoughts were, that's good customer service. Now for the third time I have notified them I writing that I want to cancel and I am told o can't cancel while on a freeze. Seriously! So I have to wait till July and they are going to process another month of membership (get more money out of me) and then I can waste my time and come in and give a notice on their letterhead. I can go on freeze by email but not cancel. I can buy a car, a house on line but I can't cancel a lash membership.???? SCAM read more

Maddie is amazing! 10/10 recommend her! She is so personable and friendly and does an amazing job.

they are very accomdating and will take care of you. Maddie did my lashes two times and made sure that the lashes chosen would work besk for me read more

Maddie is an excellent lash tech. Not only does she make the experience feel luxurious and relaxing, but she goes above and beyond to ensure complete customer satisfaction. I love her and will DEFINITELY be coming back as her customer for years to come read more

I really dont know what happened but this location has been steadily decreasing with their customer service. I booked an appt over a month ago for today and then I get a call to reschedule for 630pm now I get a call to let me know that they won't be able to give me a full set as scheduled since the stylist won't be able to do the full 2 hours that it takes to complete but I will only get an hour and a half. Asked if I would be getting a discount because of this inconvenience and they said NO!! Wow and no openings for tomorrow either fantastic as im going out of town in sunday so with that being said i wouldn't waste your time or money with this location as apparently they dont care about their customers so I am canceling my membership with them and will find a company that sticks to their appointments and values their customers!! read more

I went in to get the mega Phil and my lashes were sparse and hideous. I canceled my membership the very next day five months later I'm dealing with over $1000 in charges for Lashes. I've never received and they're claiming that they lost my cancellation. They will not cancel my membership and continue to charge me until I can produce the cancellation slip. I already gave them. They said they sent me another one or I have to go down there, but they will not refund my money. They don't care about the customer. They only care about this stupid program they have which is by the way a horrible program there's many other places nearby that you can go to and get your lashes done for much better. Please do not go here. These people are rip off artists read more

Fraudulent billing practices. Beware. Paid a monthly membership fee and had a $3k account balance and was unable to use for services. Still wanted to charge more. Refused to provide more sevices without paying more with inability to use funds in account. Not customer service focused. Rip off.... read more

From Kathleen Whittall: I'm so thankful to have gone to Amazing Lash Peoria off Lake Pleasant about 3 months ago. The front desk staff is wonderful. They're always hospitable and informative! Jasmine Master Lasher is the ultimate. Jasmine is personable and professional! You can tell she wants her clients to be more than just happy ~ Jasmine's craft/gift is readily apparent. She is beautiful, soft spoken, intelligent young woman. 5 read more

Madison, a master stylist, did my classic, full set lash extensions. I wasn't sure what to expect or how I would like them, but I decided to give it a try. I originally wanted hybrids and volume but Madison said I have so many lathers that just doing a classic look would get me the look I'm wanting. She was completely right! I am so so happy with my lashes! I decided to get the membership with a master stylist so I'll be going back in 2 weeks for my fill. I recommend Amazing Lash for your lash extensions! Mine took under 2 hours and they look amazing! read more

Amazing Lash Studio - Eyelash Service Near Me - Peoria, Arizona

** UPDATE TO LAST REVIEW WRITTEN ORIGINALLY ON 5/26/22 ** Due to the Business Owner (Chris B.) responding to my Yelp review recently and asking me to contact him directly at the studio to discuss, I did call yesterday and he wasn't available; however, I did speak w/Trisha (Studio Director) and chatted w/her on my May lackluster results. She was very friendly and understanding when I'd explained that all of my lashing appointments w/Amazing (at varying locations) had been very positive, however, obviously something went wrong (glue maybe?) last month as a one-off. I won't disclose specifically what she offered me but it was essentially in good faith and I felt it was more than fair. Needless to say, she was able to schedule me for following day (today, 6/23) at 9am with Sam for a full set (I opted to add on the 6D Volume enhancements also)! Sam was a doll and knows her craft very well. NOTE: She's not "green" in any sense as a Eyelashing Technician; in fact, she helped open the main Phoenix location as a start-up several years ago! Anyhoo, since it was a full set and the 6D volume factor in play, it did take a little longer than it normally would - but... TOTALLY WORTH IT!! I am happy w/her work and great results, folks. I'm so glad that management encouraged me to discuss my last experience candidly and I gave them another chance for redemption (which they now have done!). read more

Had an amazing experience with Madison! She did my first set of lashes and made me so comfortable! I loved them and went back for a fill and fell even more in love with them! Thank you!! read more

DON'T BUY THE PAID IN FULL PLAN! I was a faithful customer before Covid lockdown. I bought the paid in full plan. Last fill was 3/19/20 right before lockdown. Well, like many, 2020 hit us hard. When I called about returning, I was informed that my credits had expired. No, email warning me credits we're about to expire. I get it, businesses are doing all they can to stay in business but this is poor customer service. read more

Horrible retention. I went and got my lashes done here on 5/3/2023 and was not happy with the results. I went back on 5/4/2023 and had them touched up, which they did free of charge and is why I'm giving them two stars. I followed all of their instructions, slept on my back, didn't get them wet for 48 hours, didn't wear makeup or get sweaty, and still had a ton of fallout. When I washed them on 5/6/2023, I had even more fallout. And just the lash extension is falling out without my natural eyelash attached, which means that it's not my eyelash's natural cycle of falling out but rather the extensions were not glued on properly. Every one that has fallen out has been just the extension. Attached are some photos, when I first got them, when I got them touched up, after the first wash, and today as well as a picture of just SOME of the fallout. Really disappointed read more

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This was my first time ever getting extensions and the experience was wonderful. A'diana at the desk was incredibly helpful when I was trying to figure out what I wanted to get done and my lash tech laurel was amazing. From what I could understand she was still relatively new to doing lashes, but she did an amazing job and had me out of there with a great looking set of exactly what I asked for. read more

I recently started getting my lashes done and never had before! My lash tech is Maddie and she makes the lash process so relaxing!! But even on the days I just want to talk and vent, she lends a listening ear as she works on carefully curating my lashes to my preferred style! Thank you, Maddie! read more

Amazing Lash Studio - Eyelash Service Near Me - Peoria, Arizona

My lashes are beautiful and I love them! They were so fast and professional and matched the lashes I already had on :)

Ya-ya fill with Jasmine. I have been a client for about 2 years. Always on point! Establishment is always friendly. read more

I would not recommend this place at all they screw you with your debit card when you ask them not to leave it on file they do and they take a monthly subscription that you canceled two months back and say you need to fill out forms which they forgot to mention to begin with this place scams you read more

I got a full set of brand new lashes this past Sunday. I made sure they didn't get wet or sweat and followed all the recommendations t for 48 full hours. I went to Disneyland on Tuesday. I lost a large clump and created a gap on my left eye my first day of my vacation. I had one of their "master" lash techs do my lashes at a premium. It wasn't worth it. I have not had good retention despite not running my eyes, using oils, keeping them clean with their lash soap. I don't sleep on my face or anything else. I will never get lashes done again. Horrible waste of money for half of them to have fallen out by day 4. I feel like I wasted $150. I might as well have flushed it down the toilet. They were way too long on the inner corner as well. My lashes look horrible and I'm so upset. Edit: The manager called me back and was able to refund me and make it right. read more

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I always have a great experience and Ezra makes my lashes look amazing and stay on! Give them a try you won't be disappointed.

If you're going to go here, just know it's your typical chain and they're money hungry. Every little thing is an up-charge and the extra money for a "master stylist" is a joke. I had never gone anywhere else before, for my lashes so at first I didn't have anyone or anything to compare to. My retention was AWFUL. It didn't matter who did my lashes either. I'd look like I needed a fill within a week. I always walked out every time with burning-red eyes which would last a few days. Fast forward to going to someone new, outside of a chain and I've never had issues. Positives to Amazing Lash: the place is clean and front staff was always friendly. read more

love my lash girl Maci! she's amazing and my lashes always look fabulous! the whole staff at this location is wonderful and friendly! read more

This is an update. I love this location but I recommend using on of their special techs that are supposed to have better experience. Glue got in my eye and they are all crimped and sticking to my lid. They will not move from this position. They have slightly dropped but I'm unhappy with the results. My bottom lashes had gotten "curled" and dyed even tho I didn't ask for that. I have engagement photos but decided to reschedule bc of how bad they looked at the start. I'm now washing them and doing everything I can to get them back to normal. read more

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I went in for a lash lift and tint. The studio was clean and staff was professional. Unfortunately, this service was a complete waste of money. After following all of the recommended pre and post procedure instructions, my lashes look no different than they did when I walked in. I would have rather just spent the money on extensions. Unless you have had this done before and it was successful, I do not recommend doing a lash lift and tint. Edited to add: The comments stated by the vendor are false. Not only did they not do anything to make it right, they didn't even attempt to contact me. I had nothing bad to say about the studio itself; however, if providing false statements that they resolved a situation is their attempt at making things good, I question their integrity. Visit at your own risk. read more

Molly is the best! She does an amazing job every time I come in. She is friendly and makes sure my lashes are done how I like them.

Maddie did such a great job on my lashes! I love them so much! She was very kind and I felt so relaxed and taken care of.

Maddie was great, took her time to ask questions on what I wanted and expected. Very nice and polite to work with. The room was great and comfy and offered blankets to feel comfy. Will be returning. read more

Outstanding service and personable as well as great professional. Janiyah was so sweet and also completely excellent how my lashes look after my fill. read more

Today I went in for a lash lift and tint. This was my first time receiving this particular service. I have seen friends and family with this done and it looks gorgeous. I went in today, and had an appointment with a master, upon arrival they said I would be seeing someone else that the master recommend. I spoke briefly with the tech I told her I had never done this before, she asked if I had questions, I did ask a few and then I layed down and we started. I tried to talk to the tech but she was very short with me and it was just awkward and uncomfortable. I have been here before with another tech and the experience was fantastic. Today however not even good, the Tech didn't explain anything as she was working, she never told me what she was doing it was just silent. She seemed to have issues getting the bar to stick and tried several times, eventually she started to work on my lashes again not explaining anything and not even saying a word. I made a comment about the product smelling like the hair salon and she mumbled something about it being a chemical. My right eye lid at the base where the skin and lash meet was tingling most of the process, I had this prickly feeling like when you dye your hair. I didn't say anything because I just thought it's a chemical so it must be normal. She never asked if I was ok or anything until the very end, once she asked I said my eye is tingling and she just goes OHHHH does it hurt and I said no it doesn't hurt it just tingles and again nothing more. Once she was completed I looked in the mirror and noticed there were some dark spots and tint on my skin. I asked her if the darker spots would come off and she said I don't know what your asking me, so I repeated myself again and she said well I think you had a piece of an eye lash extension on there but I don't even know which eye it was on. She was just extremely dismissive and like she didnt want to be bothered, so I just said ok and walked out. I went to the front to pay, I did tip her $10 because she did a service for me. I left and started to look at them closer in the car mirror. I noticed I had glue all over my lid from the bar, my lids had tint on my skin, and my lashes were bent and twisted in all directions and my lashes were supposed to look like a had mascara on but they definitely did not. I sat in my car looking at them and using a wipe to get the glue off my lids for a while, finally I decided to go back in and say something because I was just extremely disappointed and they looked awful. When I went back in the 2 ladies from check out where still there, I explained to them and had them look at my lashes, I showed them how twisted they were and I said I never got them done like this before but I have family and friend's and I have seen pictures and this is just not right. They said they were sorry and that a manager would call me, she also said because of the chemicals used they couldn't do anything to fix them at this moment in time. I said I understood and asked so the manager will call me right and she said yes and it is now 9:20pm and no call. I am extremely disappointed in this experience today as a whole. read more

Amazing Lash Studio - Eyelash Service Near Me - Peoria, Arizona

I came back in after my appt to ask for help mitigating the terrible look of my brows & tint stuck in glue all over the tops of my brows on my forehead. I asked them to call the store manager. I emailed a picture to the store contact email So you'd know I wasn't exaggerating. When I expressed concern before leaving my appointment, the 'Master stylist' Sarah explained I could try to dampen a q-tip at home to get it cleaned up myself, rather than fixing how terrible it looked. I was supposed to attend a gathering at the arrowhead country club, which I shared to Sarah, and had to cancel. There was ZERO apology. ZERO accountability. ZERO offer of retribution. I was told I'd be contacted. I sent a photo of my brow to the receptionist so she could show the manager. No one has reached out to me. I've waited patiently, and unfortunately not only is this location sending clients out the door that have expressed dissatisfaction and that honestly look terrible, they aren't owning up to make it right afterward. That's a lose-lose formula, and now my reviews on all the applicable sites will reflect that, along with a photo of the botched job. My embarrassing brows are bad enough to deal with. But the apathy and utter lack of accountability and care on behalf of the stylist Sarah, the receptionist and the manager are a huge liability. Do not make the same mistake I did. read more

Amazing Lash Studio - Eyebrow lamination & tint gone wrong - Eyelash Service Near Me - Peoria, Arizona

I have my lashes done and have a new stylist Haley. She is professional and finished my apt in less than an hour. Love it!

Prompt assistance, professional lash specialist and relaxing environment. My gal was delightful and scheduling return visits was very efficient. read more

The staff is super friendly and they are exceptionally clean. My set was beautifully done and I was very happy with it. The Lashes lasted a while too! The particular tech I had my first time took an excessively long time but it's not the case with most other techs at that salon. The girl I had was new, so this was understandable. There also was a bit of a clump you can see in the photo but I was able to comb it to look normal. They looked excellent though! Overall though, I am incredibly happy with the warm, accommodating service I always get there. They are even amazing on the phone. Customer service is clearly a top priority for them, and it shows. I will continue to recommend this place to friends and family. read more

Amazing Lash Studio - Eyelash Service Near Me - Peoria, Arizona

Just an FYI when you go to cancel a subscription. I was told I could cancel at any time, but there are several steps that need to be taken in order to do so and I was not told this on the phone when I canceled. I called to cancel over the phone and was told the information would be sent to their main office for cancellation. A month went by and noticed anther charge on my card for services I thought I had canceled. Once again I called and was now told I needed to give a 30 day notice and to fill out a written form. The person I spoke with when I first canceled, failed to give me this information. I definitely gave the 30 day notice but they would not cancel until I filled out the cancellation form. They did go back to check their phone records. Strange they couldn't find my cancellation phone call but found two others that I call to schedule appointments to use the credits I had coming. They were unwilling to take responsibility that an error was made by the person that took my cancellation phone call. They were very quick to send the form to me once I complained. If this is what I needed to do to begin with, why didn't the person I spoke with originally send the form to me?? I would have even made an in person appearance to sign a form. read more

Had my first full set put on today and they did an awesome job. Very happy with the results I will be going back. read more

Amazing Lash Studio - Full set - Eyelash Service Near Me - Peoria, Arizona

Brilynn is the best lash stylist! She spends her time & doesn't rush through a fill. I walk out each time feeling confident & beautiful! read more

Amazing Lash Studio - Eyelash Service Near Me - Peoria, Arizona

I came in to get my lashes done and the work was fine. The problem came afterwards when I wanted to cancel my membership. They refused to cancel my membership even after I cancelled it twice. Now I have roughly $700 in unused service credits and they refuse to give me my money back. It's beyond ridiculous, unethical, and fraudulent. read more

AMAZING! My stylist was Madison and she is so talented, friendly and patient! It was my first experience with lash extensions and Madison was so patient with me and answered all my questions! I enrolled in the monthly plan, so Madison can glamorize my lashes every 2 weeks A'diana assisted me when I first arrived and explained the entire process to me, from start to finish. I explained what I want and A'diana knew exactly what to tell Madison. She was incredible and eased my concerns from the moment I walked in the door. These ladies are incredible! Jennifer G read more

Jenna is a rockstar and always does an amazing job on my lashes! Love talking to the girls out front too, they are all so sweet!

I've been getting my lashes done for over a year now. My experience here is always 5 stars. Jenna does an amazing job on my lashes. They're always full and beautiful. You also have to remember that it's your responsibility of the aftercare of your lashes. That's what helps them stay beautiful. Jenna is super sweet and listens to your wants/ needs and fulfills them. She's super gentle (to the point where I'm napping halfway through my appointment). I haven't personally met the owner yet, but it sounds like she treats her staff well. And she also keeps up with the CDC safety guidelines, so I always feel confident when getting my lashes done. I highly recommend this location! read more