Omg!!! I had the best first lash experience from beginning to end. The front desk staff was very helpful I think her name was Makayla very sweet and knowledgeable and made me super comfortable. My lash stylist Daisy put me at ease and answered my questions and concerns. My lashes look amazing being that I don't really like to wear makeup these lashes got my eyes poppin!! 10 out 10 I would recommend read more

I wish they would allow you to give negative stars. I read the horrible reviews about this place and decided to take my chances here anyway. Should have listened to everyone else. My first interaction. Wasn't the best. But it wasn't horrible. Second time. We have inclement weather and it's pouring down rain. I get it things happen when it's bad weather. But if YOUR EMPLOYEE IS RUNNING BEHIND WHILE I THE CUSTOMER IS EARLY AND ONTIME. AND I MADE THE APPT TO FIT MY SCHEDULE FOR WHAT WORKS FOR ME. AND I ASK TO RESCHEDULE TO ANOTHER DAY BC I HAVE OTHER THINGS TO DO. AND YOU HAVE THE FUCKING AUDACITY TO SAY WELL YES WE CAN RESCHEDULE YOU AFTER WE CHARGE YOU FOR TODAY TO AN APPOINTMENT I SHOWED UP FOR AND CONFIRMED THE APPOINTMENT FOR AND YOUR LASH TECH WAS LATE? Not my fucking problem. This location should have been shut down and closed the day it opened. They are the biggest scammers and never worth the piss ass service they provide. It's no wonder why they are rated absolutely the lowest in the area. Save your time and money and go somewhere else. Someone who actually values you and doesn't just want to gain profit from you rather the mistake is on them or not. I could see if I was running behind. Sure. Charge me. Or cancelled last minute. Charge me. But to have the fucking audacity to want to charge me for your fucking employee to be running behind is uncanny. I didn't even want to cancel the appt. I wanted to move it to another day that the tech had open bc I understand why have her rush in bad weather. And you still wanted to charge me? For what? I showed up. Your lash tech didn't. She was late. Which in turn made me late for work. Like I stated when I got there. I have to go to work after this and I have to leave at a certain time. But you want to charge me anyway when I was there? Make it make sense. Horrible customer service. I will NEVER be back and will never recommended ALS to anyone. Ever. Definitely not this horrible location. And what's crazy is I witnessed in real time as I waited for my appointment several other customers calling to cancel their memberships and the receptionist that worked on 7/14/26 that morning just lied to them all. Oh I submitted it already we have to wait for our managers to review it. Yeah the managers review it after they charge them again before canceling it. Fucking thieves and scammers. Horrible people. Karma comes back around. Yall were right. My apologies. I read reviews for a reason. And I will never not listen again. Lesson learned. read more

I am extremely disappointed with the experience and customer service I received at the Amazing Lash Studio - Indian Springs location. I scheduled a 10:30 a.m. appointment specifically with a Master Stylist because I was preparing to leave out of town and needed a quality full set completed efficiently. In fact, the day before my appointment, I was specifically told that the Master Stylist would be able to complete the full set in about an hour, which is why I booked that appointment time. I arrived early at approximately 10:15 a.m. and checked in, yet no one informed me that the Master Stylist I booked with had called in. I also was not taken back until almost 10:45 a.m., and my lashes did not actually begin until around 10:50 a.m. It was only after I was brought back and the appointment had already started that I realized something seemed off. The front desk staff began explaining to the technician how to place the lashes, which led me to ask if she was new. At that point, I learned that I was no longer with the Master Stylist I had booked and confirmed for my appointment. Instead, without prior notice or approval, I had been reassigned to a newer lash technician, and I was then told the appointment would now take approximately 1.5-2 hours instead of the one-hour timeframe I had specifically booked for with a Master Stylist. I want to make it very clear that this complaint is NOT against the lash technician herself. She was very sweet, understanding, and genuinely tried her best to make it work. I actually felt very bad for her because management put her in an unfair and uncomfortable position. As a newer lash technician, she understandably needed more time to complete the service properly, yet she was placed into a fully booked Master Stylist appointment timeframe that did not allow her the appropriate amount of time needed to successfully complete the lashes to the expected standard. This issue reflects poor management, poor communication, and a lack of professionalism from this location -- not the technician. Once the Master Stylist called in, I should have immediately been contacted and either rescheduled with another available Master Stylist or given the option to reschedule altogether to avoid this entire situation. Unfortunately, the final results did not reflect the quality or level of service I specifically booked and expected from a Master Stylist appointment. My lashes were left looking sparse, uneven, and incomplete, with noticeable gaps throughout the set. Because of the way this situation was handled, I now have to make another appointment and drive an hour back just to have my lashes corrected. This inconvenience could have been completely avoided with proper communication, honesty, scheduling, and better management. I expected far more professionalism and customer care from Amazing Lash Studio, especially after specifically booking and confirming a Master Stylist appointment. read more

I sued NICOLE BAUM and disputed charges with the bank! I won the suit in MCTX JP3 Courts and she did have to pay me the charges my bank didn't refund! My bank refunded 3 and the court ordered her to pay the last one 59.99 and my court costs! ITS THE PRINCIPAL OF IT ALL!!! I suggest anyone going through this with her to do the same..no matter the amount! SUE HER!! HER AND HER BUSINESS IS A SCAM. Her and the liar business manager Marisa--who says she spoke to me and I threatened them--although they put on here they never heard of me!! They are the worst kind of business owners!! Who stands in a court and takes an oath to honesty and still gets on the stand and lie!! I suggest everyone find an Amazing Lash location who isn't owned or managed by Nicole Baum!! Research her Waco location, they are doing the same thing to them!! I am currently talking to a consumer lawyer for a class action suit if anyone is interested please reach out! She needs to be stopped! I see she has done this to at least 27 different people according to the reviews and BBB. Search her name in BBB and the Waco location will pop up! SHE IS A COMPLETE SCAMMER when it comes to cancellations!! MAKE HER ACCOUNTABLE!! read more

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Like the lady down below that said that she sued this location I'm about to do the same. They completely lie when it comes to closing your account. I tried so many times and they sent me freeze forms instead I went down to the location personally and they still do the same thing they have charged me for nine months kept opening up my card. Every time I called to close the account they do the same thing again Nicole acts like she has no idea what's going on and Marissa is the rudest person on the phone these people know exactly what they're doing. They are scamming people beware of this location. read more

Sent in cancellation form this month on the 22nd. Was told multiple times, because I had to call four times to get sent the cancellation form, that it took 48 hours to go through. They even hand wrote on the form it took 48 hours to go through. I sent it back to them on the same day during business hours. Today, six days later, I have been charged for my membership that should have been cancelled four days prior. Will be giving updates how long it takes for me to get a refund. I suspect from these reviews it won't be quick. Edit 04/28 - Was told by Janna that they have received my cancellation form on the 22nd and management would call back tomorrow. Will update if this happens. Edit 04/28 - They called back a few minutes later and said she contacted the manager from home and the manager refunded me and cancelled my membership. Don't know why they didn't do this four days ago. Edit 05/10 Still no refund read more

I'm having the same issue that multiple people have had with trying to cancel my membership. Nightmare , nothing but excuses. Please do not sign a membership with this woman. They will respond back to this review with excuses and how to cancel your membership and it's all BS. Run from this place as fast as you can. read more

Listen, I used to come to amazing lash all the time and I will say I was always happy with the outcome of my lashes. They always did a great job. Although there has been multiple times that I call and ask to make an appointment/ they will tell me $90 for a refill (I'm a non- member at the moment) and then when it comes time to pay , it's $125 because "its an extra $35 for volume". Like they never mention that on the phone at all.. they could've said "there will be an up charge if you have volume". It just seems like they leave that part out on purpose. And if that's not the case then it's my fault for thinking this.. just wrote this because this isn't the first time this has happened. I try and confirm it will be $90 and they say yes and then it's a completely different story when I have to pay. I do love how my lashes look and they are super nice,I just wish I knew before hand there would be an up charge of $35 because they were already pretty expensive. I've also seen super horrible reviews about this place but overall I have had a good experience other than when it comes to them leaving out important details of the price. That part just gets annoying. read more

In response to the owner response: I DID contact the studio and the situation was not handled. I contacted your location 4 times, actually. Also, like I stated in my review, not everyone has the ability to sit there for 2 hours to have their lashes done, then come back and sit for another 2 hours because they weren't done correctly the first. The fake lashes all fell off within 24 hours. The woman who did my lashes was incredibly sweet, and I tipped her 20%, but that was before I knew they were all going to fall off. It was a waste of time and money. Not everyone has 2 hours to sit for lashes, then 2 hours to come back and get them redone again because they weren't done correct the first time. read more

I would like to just say the ladies that have been doing my eyelashes are simply Amazing! Caroline just did my full set eyelashes and they are gorgeous. I sure appreciate Caroline and staff seeing me still although I was late. Caroline was so understanding, patient, and completely thorough with her own technique that I enjoyed. She's definitely a Master of her craft. I will definitely comeback to see her. I love that my eyelashes last a long time, unlike my past experiences at Pure Lash Studios. Definitely come here and let Caroline or any of the other ladies beautify your eyelashes. read more

Amazing Lash was where I came to get my first extensions done, at the recommendation of a friend who always seemed to have (true to the business name) amazing lashes. Making an appointment was only as difficult as finding a 1.5-hour window of time in my schedule, since that's how long it takes to get an initial full set. I was paired with Mandy for my first appointment. She explained the different shapes and fullnesses that could be accomplished, but I drowned in the choices and nervously asked her to do what she thought best. She came through beautifully. After an hour and a half of laying on my back (for some of which I might've actually fallen asleep), I looked into the mirror and saw someone who looked far more presentable and awake than the person who walked into the studio. There's very little discomfort with the process, though you might blink fast and get a little teary when they pull the tape at the very end. You're not to get the extensions wet for at least two days, though I probably tried to keep them dry for three. Even if you that well, there is still some level of natural attrition and as time passes, you'll see some extensions fall. They recommend getting refills every two weeks or so, and the proffered membership ($59 a month, which includes one refill and discounted services after that) is a good way to continue such upkeep without emptying the bank. On a slight downside, there is an unforgiving no-show policy, which a few friends and other Yelpers seem to have learned the hard way. There's a firm charge for either not showing up to appointments or cancelling them too close to the actual appointment, regardless of the circumstances. read more

Amazing Lash Studio - Eyelash Service Near Me - The Woodlands, Texas

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I've never seen such a bad and unprofessional business before! They don't have any cancellation policy, so they can charge you whatever they want to take! read more

Best lashes I've received is from this studio! Caitlin is THE master when it comes to lashes, I feel so much better about myself when she does them. I look forward to coming in to see everyone every 3 weeks! They also have the best choice of candy in the front waiting room!! read more

I went in today to get a lash lift. Let me just say I was not satisfied at all. They are practically the same way they were when I walked in. I do have thick lashes and a lot of them, but that shouldn't effect how curled they are. $80 down the drain. read more

Amazing Lash Studio - After - Eyelash Service Near Me - The Woodlands, Texas

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Don't go! I paid $200 for full set and I couldn't tell I had any lash extensions on. They looked like my own lashes. They started falling out right after I had them done. They lasted 2 days. read more

This Lash Studio is just like it says...AMAZING!! I am always treated so kindly, professionally and in a very timely manner. I have Nicole as my expert lash stylist and she is the best I have ever experienced over the last seven years of having my extensions done. I have gone to Nicole for over a year and she is extremely knowledgeable, profoundly skilled, very hygienic and the sweetest person I know. You will be extremely impressed with her ability! read more

It's unfortunate that they are not a professional eye lash salon. Their objective is to get as many customers in as possible and when one of their stylists doesn't show up for your appointment they could care less if you are inconvenienced and have to wait sometimes 30 minutes or come back the next day. They never offer any compensation when these events (4 times) happen. Please Don't waste your time or money going there! When trying to ask to talk to the manager, they hung up on me and refused to provide the information. It's obvious that only legal action will be a solution to their inability to actually provide customer service. It's a sad situation that no one is really a valued customer, just another person to give them money. NOT ANYMORE! read more

I got a lash refill done on December 29th, they looked amazing day of but immediately the next day I could tell so many were already falling out after literally just sleeping. I took all the precautions I usually take, not wetting them for 48 hours, no oil, etc, so I know it's not my fault. Fast forward now 6 days later basically all of the refill I just got are out and they look worse than what I came in with. My last set of lashes lasted almost 5 weeks (I seriously take care of them) and these already looked worse than my last day of the previous set on day 4. $120 later (I even paid more for a master stylist, who don't get me wrong was very nice but) I am extremely frustrated and disappointed and will definitely not go back. The studio was supposed to call back with a solution today since I am no longer in the state, but received no call or solution. read more

Amazing Lash Studio - Day 5 - Eyelash Service Near Me - The Woodlands, Texas

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Unfortunately, I am having the same exact experience as another customer who posted in May. I have been trying to cancel my membership since April, and the manager refuses to contact me or send me the cancellation paperwork. After seeing several other complaints, this seems to be their Standard Operating Procedure. Today, I returned to their store hoping to hear from the manager, who could call the front desk and talk to them multiple times but still could not send the cancelation to me. I was promised repeatedly that she would call me today. I do not need to speak to this woman. I just need her to send me the cancelation paperwork and process my cancelation. Do not enter into a contract with this establishment. Amazing Lash's are franchises, and I've had much better experience at other locations. The sad thing is that the technicians are wonderful here and do an amazing job. It is solely their management that lacks integrity and character. read more

*** update: please do not take their response to this review, as any form of customer service. The fact that they posted here, but I cannot get a call back, or even an email from their owner/manager, after my repeated attempts to talk to her, says all you need to know. This is a cookie cutter response, and it's insulting, because they know I have reached out, AND already had a successful lash lift there... It's not my lashes, it was a botched job, that has ruined my lashes. It is a franchise, so there is no one higher to go to, than the owner, and she simply will not engage. Their customer service starts and ends with her. All she had to do was apologize, refund my money and give me any tips to help the perm fall out quicker. A lash tech from another place I called, who had received no money from me, let me know there is really nothing to be done but wait it out, but gave me tips for hopefully helping the lift to fall out sooner. SHE apologized profusely for the lack of compassion and service by Amazing Lash. I am a business owner myself, and know full well, there were so many ways this owner/manager could have made this right. I hope she does better next time. read more

Amazing Lash Studio - My lashes are lifted/curled so tight... They are lying on my eyelid - Eyelash Service Near Me - The Woodlands, Texas

Don't waste your time. My mom and I made an appointment at the magnolia location and had downloaded the coupon for 69.99 of a fill set. We had to actually cancel that appointment because one of us was busy that day so the lady was really nice and told us that we could just call a different location and that we could use our coupon there. My mom call the new location in the Woodlands 10700 Kuykendahl Rd Suite C, The Woodlands, TX 77381. Again the lady was nice and set the appointment confirming that we could use the coupon just take a screenshot of it . I also asked my mom if she wanted a master technician and of course who wouldn't. We are new to the lash world and she did not inform us that it was going to be a $20 up charge for each person as we would have went with another person just because I mean they have a license and a job there they would have to be good, right. The master one just sounded better. My mom gets there first as we have the same technician. By the time I get there. My mom is just about done I go in the room with her and the technician was super. Super nice as I'm getting mine done. My mom goes out to the lobby to pay the 18-year-old girl that is in the front lobby was super rude rolling her eyes being very rude to my mom, the other lady seen that and stepped in. My mom was trying to use the coupon that we got from the website but it was for a different location. Had the lady just said to her I'm sorry that's for a different location but you can get on our website right here and just download this coupon for our location. No big deal we ended up paying full price for two sets of lashes walking out of their paying over $300. Mind you the whole time that my mom is talking to the nicer lady in the front the 18 you're a little girl is just sitting there, rolling her eyes and taking deep breath's as if we were irritating her. My mom felt so uncomfortable that she sat outside 90% of the time she was waiting on me to get my lashes done. The next day we call up there to see what can be done about the situation. A few hours later the lady that she spoke to called back and said they were going to give us a $10 credit towards our account. Mind you we were wanting to sign up for the monthly service for the refill at the time of us going in, but now couldn't afford it because they charged us so much to begin with so for service that we thought that was gonna cost us about $160 was over $300 plus we both tipped her. Now if you see the pictures below This is the result of my eyelashes. upon filling out the paperwork before you see the technician they ask you if you're allergic to anything and so on and that they are going to do a Lash test.... as you can see that didn't happen. My eyes so bad. My kids didn't go to school this morning because I can't see well enough to drive them and they don't ride the bus. So I called another location to see what they can do to help me. I have an appointment today to have them removed. The lady was very sympathetic and apologize on behalf of the other Store and the staff. she said the whole coupon thing was ridiculous and they should have honored that or told us to just download the one for that location. Also they should have told us that there was a $20 of charge for a master technician and also says that she has her several complaints about that location and that the staff at the front office being very rude and client having issues with lashes. PLEASE DO YOURSELF A FAVOR AND DONT WASTE YOUR TIME HERE. Find another last please that knows how to treat a customer and be upfront and honest not just someone trying to make a dollar. They are only getting one star because you have to give them something to post to with you. If it was up to me they would get a -5. read more

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Very disappointed with this studio...I just moved to the area and had to find a new place to get my lashes done. I had beautiful and full lash extensions already that I had to pay to get removed since I was advised I might have a reaction with the mixtures of the different glues. So I got them removed and then had to purchase a new set...it wasn't ideal but I understood. After I got them removed, my stylist recommended I try 13s to start out with. I usually have 15s or 16s but I took her recommendation....when I left the studio I was not happy. They were very natural looking lashes and were a single layer across my lash line, which is not what I was wanting at all. My stylist had seen my old lashes and told me she knew what I was going for...she completely missed the mark. After tip, it was nearly $150. The girl at the front desk was very confusing when I asked her about pricing and memberships and what not. I called the studio back 5 days later because the lashes kept getting tangled and a lot had shed. On the phone (the same girl from the front desk the first time I went in answered), I said that I was not happy with them and wanted to come in to get lashes that I was happy with. All she said was "oh sorry" and told me that since it had been less than 10 days I could do a 30 minute "touch up" instead of a "refill" because it was cheaper....I wasn't happy having to pay even more for these lashes but I went ahead and went to my appointment. I got to the studio to check in and was told that I was now with a master stylist and had to pay an extra "master fee"....SERIOUSLY? I already was shocked that I was having to shell out more money for lashes they had messed up, but then I had to pay even more for someone who was talented?? I was really upset at this point and told the front desk I wasn't happy. The same girl, once again, only said "oh sorry". Once I was in the room with my stylist (a different stylist than before), I told her why I was unhappy. She told me there wasn't a lot she could do in a 30 minute touch up and that I should have made an appointment for a refill....great. The girl at the front desk advised me to do the touch up, and now the stylist is saying there isn't a lot she could do. Another waste of money. At that point I could not cancel my appointment because they charge a cancellation fee. Cassie, my stylist, was great. She listened to my frustrations and worked quickly to make them fuller in just 30 minutes. She's the only person at the studio who I've met who has actually explained to me the different kinds of lashes, styles, and pricing options. If it weren't for her, I would have pulled my membership completely. I'm willing to go back one more time to try it out if she does my lashes because she made me feel heard. After my touch up, they are a bit fuller but still much less defined then the first time I walked into the studio. After the tip, the touch up was nearly another $50. All in all, I have spent nearly $200 on lashes I am not happy with and have gotten awful service about it. I work in the customer service industry and would never make a client pay more for a service that I did not deliver/meet their expectations. Don't waste your money, find another studio. *photo is lashes after new set* read more

Unprofessional. The stylist wouldn't show me pictures of options and it was my first time trying extensions out, so I asked for a natural look and was shocked at my eyelashes when she was done. I look like THE GRINCH. Went back for a correction (which should be free), and the stylist told me she could remove them or take some out, but she couldn't re-do them - I would need to pay for a whole new set. Here's a pic of one of the extensions that fell out (with my eyelash). Look at the length she put on my eyelash for a "natural look" claiming my eyelashes were "very long". Wtf. read more

Amazing Lash Studio - Eyelash Service Near Me - The Woodlands, Texas

I visited about 2 weeks ago and had a great first experience. To start, it was easy to get an appointment on just a few days notice because after arriving, I noticed it's a larger salon with a large staff. The salon is very pretty, clean and comfortable and I only had to wait about 10 minutes. Once I got back to the room, my tech provided me with a blanket and made chit chat for about 10 minutes and then got laser focused. Personally, I love this style because when I talk I have trouble keeping my lashes closed. I received a full set and went for the fullest, longest option (I think it's called gorgeous.) My tech was great and finished in about an hour and 20 minutes. My immediate thought was ughhh - this is a bad sign, way too quick. Y'all!!! This girl is the lash champ! They looked amazing and so even, and she did each eye individually (as opposed to doing one lash left, then one lash right) so I was extra impressed with how even she got them. If you can do my lashes that well and in that amount of time, I'm sold! It's been 15 days and they look amazing. I had a major surgery and when you're under, they put Vaseline on your eyes and zero came off when I wiped off the ton they had used. ** I missed her name at the start and I don't know if I have her card. I'll call the salon to update with her name or if the owner sees this, please pull my appointment info and post her name because she deserves ALL the props! read more

I've been using Amazing Lash Indian Springs for about 2 years now and they are amazing! For the two years we have been coming here, we have experienced nothing but amazing customer service and our lashes always look great when we leave! My mom and I both use Bridgette and she is absolutely amazing and our lashes both look amazing and last every time. 10/10 recommend. read more

Worse experience all around. My lashes fell out with in 10 days. I called to cancel my membership they talked me into a courtesy full set to keep my business. I had to cancel my appointment because on the same day we found out we were exposed to Covid and I couldn't make it. On my phone call with Nichole I can honestly say I've never been treated with such disrespect and disregard as a customer. I asked to please send me a form to cancel and if they could refund me for charging me a membership fee 14 days after I had my lashes but in for my monthly refill when by that date I had no lashes left. She was rude and told me she couldn't refund me and her manager Nichole was out sick for 6 days and she would let her now when she got back to call me but made it clear they don't due refunds and it stay as a credit for the future. Future? What future I have no lashes and I'm never coming back so I'd like my money back!! These ladies are just unprofessional, they products obviously are very low quality and their management lacks in training their staff what customer service is. This Nichole girl tell me she is unaware of corporate ph# and or a Distric managers name even. Really?? I highly advise you if your reading this to stay away from this place, it's was insane how I was treated and no one should have to have such poor service. Pic of how my eye looked the next day as proof of their horrible products. read more

Amazing Lash Studio - Eyelash Service Near Me - The Woodlands, Texas

Love getting my lashes done here! Bridgette always does a great job on my lashes! Been coming to get them done at this location with bridgette for 2 years now!! They last a long time and I always look natural after my appointments not too over the top. Getting lashes was life changing!!! Honestly love not having to use mascara anymore!!!!!! read more

They have a few very good artists, but the customer service is despicable. Both receptionists and manager. The receptionist can not provide any accurate information and the manager will rarely return any calls. I tried to cancel my membership in March, and they required me to go in person to the studio, which I refused due to COVID-19. Then the studio has to be shutdown due to the Pandemic. They suggested to put my membership on hold and told me they would call back with options on how to cancel when the studio re opened. They never called back, I kept getting charged. I called them back in May, left messages and never got a call back. Then I called in June again and someone finally gave me an options to. Angel online by submitting a form via Email. But apparently, even tough they never called me back and gave me an option to cancel online, I still had to wait for another 30 days and pay for another monthly fee. Just now in July I was able to cancel it, after five months. I feel mistreated and plainly robbed. I was going to this studio for almost three years, and this is how they treat their customers. Please be wise and do not sign up for the membership at this Studio. They have no respect for long time customers. read more

Update 5/25 this location and it's management/owners are absolute trash. They lied about me canceling my "correction appointment" since I didn't feel confident or comfortable with the way they treated me. They also lied about saying their manager has "tried contacting" me when I still to this day have not received a phone call. Whyyyyyy after all this time would you treat a loyal customer like this!?! I called today but you were closed. I need to cancel my contract with you as soon as possible and since I live an hour away I'm hoping you can at least treat me with some decency. Went to River Oaks location today paid for a full other set (they look and feel amazing) which I'm disgusted that some credit will go to Woodlands location. I only recommend the owner of the original Amazing Lash Salon's location in Houston. River oaks, Sawyer Heights and Meyerland are the absolute best. Their front desk service is so professional and the techs are quality and always consistent. read more

If no stars could be given and still leave a review, that's what I'd do. I've read many reviews and would like to offer my own, this studio is highly unprofessional. After several attempts (4 weeks) regarding rectifying or just canceling a membership and to stop charges after placing a hold due to inability to use the services, I spoke with the management rep (Marissa) who informed me that do to "computer" things there's no way to cancel... the credits could be used on other services but I would continue being charge monthly even if the system shows the last visit was 5months prior and resulted in lashes being removed and a severe eye infection afterwards. I explained that I didn't want to use the credits or request a refund, I simply want to cancel the membership as it doesn't serve me... she deferred to "Chris" and "emailed corporate"... needless to say there hasn't been a response; but I emailed as well and reported to the BBB. If you value your customer, of over 6 years, more would be done to rectify this. I would still be getting services if my body allowed, and should not be punished and obligated to pay for something that I can't do medically... poor customer service!! read more

WORST customer service. I wanted to give my stylist, the company, and the guests the courtesy of not coming in sick with a fever. I called to reschedule and was rudely informed that by no means would they allow this and furthermore, would be charging me for the service. Clearly, a company that does not put their team or guests in highest regard. My reaction was to come in to avoid having to pay that nominal fee. However, my morals being higher than theirs decided to avoid getting anyone else sick. Big shout out to the assistant manager at the woodlands Indian spring location, she really needs some training. Her delivery is extremely poor. Don't waste your time with this location-others may be better. This one is trash. read more

Love this lash studio! I always see Mandy. She's always on time, has a great energy, and does an amazing job! Service is great & the establishment is clean. read more

I call to cancel or put on hold my membership because honestly my lashes wasn't good not even for a week so they told they are going to send me a letter to cancel so I never received o never notice they keep charge me the monthly membership so call and ask why so she said I never sign and return the form back so I look all my emails I never received how convenient for them to charge me three more months even if I explain the reason why I cancel the membership they refused to refund my money they don't even deserve 1 star read more

Got my lashes done on 7/28 and they looked BEAUTIFULLLLLL. I waited the 48 hours to shower and have used all oil free items and now it is 8/6 (just 9 days later and I'd say I have only 25% left. This is my very first set so I am not sure if my body is just getting used to the glue or what the issue is but I have an appointment tomorrow to get a refill to see what the next two weeks brings. read more

This place is the cutest!! Their receptionists are so friendly and they have great customer service! I definitely recommend the Indian Springs location if you are looking to get your lashes done. read more

Amazing Lash Studio - First Full-Set of eyelash extensions for $79.99 - Eyelash Service Near Me - The Woodlands, Texas

Take your money elsewhere. Will never return. The staff here lacks any class. Front desk receptionist is the first impression, who had an attitude. Overall the employees are not personable, and end results are inconsistent. You can tell they disregard any negative feedback and make zero effort to retain any business, or maintain positive client relationships. Will not return -- glad I cancelled my membership. read more

Stephany did an amazing job on my lashes! WAY better than the girl that did mine at the 1488 location. Definitely going back to her every time! read more

I tried both memberships at this location. The $59.99 membership allowed for one refill a month. My lashes were ready for a refill usually at a week so one refill wasn't enough for me. So I upgraded to the $109.99 for two refills a month. The first time I decided to get a new set, which should have been $89.99 for a member. When I finished (it was not a job well done, but I just needed to find a stylist who understood my wants a little better. And possibly used less glue) the receptionist ask if I wanted to use my second credit and I asked if I could still use the rest of it next time. I was assured that would be okay so I used my credits. Fast forward to the next week when I went to get my lashes removed (again, the lashes the week before were not well done). After the service I was charged $30. I told them I still hAd money on my account. I was told I could not use the remainder of my credit because credits aren't split. So, in effect, as a member I was supposed to get a new set at $89.99 bUt I was charged $109.99. At least I got $5 off for being a member to get them removed. This was just the last problem I had. I was on the fence about canceling but that sealed the deal. What you have read about the front desk is pretty accurate. They seem inexperienced and are not quite sure what customer service is. It's a turn off. I was willing to keep trying to find a stylist who I liked, but this whole experience has turned me off to this location. Which is a bummer because my eyelashes are ugg! read more

Great facility with nothing but the best lash stylists around, I've been to multiple different locations to get my Lashes done but this one is by far the best. I'm currently driving an extra 20 minutes just to get my lashes done at this specific studio. The girls are extremely friendly and the boss knows how to make the customers happy. If you haven't gotten your lashes done before this is the place to go they will work with you and tell you about all of your options! Absolutely love it!! read more

I love my lashes!!! This studio is so cute and inviting and the rooms are decent size! Katy did my lashes and she did an amazing job. This was my first time ever and I was a bit nervous. I have always wanted my lashes done but worried it would be too hard to lay there for that long with someone so close to my eye. It was a breeze!! I actually dozed off a few times. It was painless and the time flew right by. Highly recommend Katy if you're looking for some nice full lashes! read more