We rented a house for 5 years in San Marcos under Ambassador's 'management'. Never been late on any payments, we took care of the home like it was ours. Upon our move out they deducted from our deposit for made-up stuff-luckily we had very good documentation, pictures etc. I asked them nicely to refund it but they forced me to file in small claims to get our money back. A year later we got a judgment and our money. Would not recommend. Apparently the broker/owner is a real estate attorney, yet loses in small claims court. Tells you the story... read more

Horrible stay away. Employees are rude and play favorites and games between homeowners.

UPDATE 11/21/23: Ambassador Property Management FINALLY paid the balance due last week (minus the late fees, they asked me to remove), which I did just so I could get paid for completed services. ORIGINAL POST: If you are a vendor working with Ambassador PM - BEWARE as you may NEVER get FULLY paid for YOUR completed vendor services for hired jobs. Make sure you get estimates up front! My company's had a 3-person crew clean a home that took 10 hours to clean and the owner, owner's wife and the Ambassador PM team verbally said how PLEASED they were with the cleaning!! Then, Ambassador PM SHORT PAID the invoice by over $600, as Linda did not get an estimate in advance for this home cleaning and assumed what the final total would be. Hence, the owner ONLY paid Ambassador PM for what they estimated and Ambassador PM decided NOT to pay the balance for the work THEY HIRED US FOR!! Then, I call to find out why we still haven't been paid and why they are refusing the pay the balance, and learned that they decided to remove my company from their preferred vendor list?! So, to recap - my company gets SHORT PAID for a PERFECT CLEANING JOB - and then we get pulled from their preferred vendor list?! Makes NO sense!! read more

Getting them to answer phone, respond back from numerous messages, (to the point of paying to apply for a rental property they had on the market, so they knew I was a serious renter) for several days was IMPOSSIBLE! I feel sorry for the owner of home they are representing. When I finally did reach someone in the office to get my application fee refunded and shared my complaint, there was no apology or excuse for the horrible customer service. I can't imagine what communication would be like if I did rent from them and had any issues. read more

I am a real estate agent and I refer all my clients to Ambassador Property Management. Every customer and client I have referred to them has been very satisfied and appreciated the great referral. I know that my business and reputation is graded upon on who I recommend to my clients and customers to use. I use Ambassador as my referring property management company because I know they will take care of any of my referrals and with a high level of communication. If you'd like more information and would like to contact me as a referral to them, I'd be more than happy to speak with you. I've even referred them to all my real estate agent friends as well. We all need great referral sources and I hope you'll do the smart thing and call them when you need your property managed correctly. Thank you Ann and team for all that you do! read more

Constant hiring of new staff that does not have knowledge in the business. The Owner is a hot head. One min. Kind/courteous, the next his way or the highway. He just purchased the company a few years ago and does t have the knowledge to e sure your property interest nor the staff to do inspections, show and rent your property in a timely manner and needto they go back to check on any work done even tho they charge 10% of any invoices for repairs. Isnt that what a Property manager is supposed to do? Check vendors work. They are understaffed and half are uneducated in the field. read more

In all the years of renting before I joined the Navy at 32 years of age and all the moves during my 20 year Naval career I've always had an amazing relationship with all of the landlords and property management company's all of whom I've reached out to and would be glad to write me letters to coo-berate that I've always left a place better then how I found it and they were sad to see me and my children go. Please please do yourself a favor if you find that ambassador property management from vista California is who's renting run the other way ASAP!! Also please feel free to contact me if your interested in filing a civil suite against them for their horrible slumlord practices.. Email me at tdljr@icloud.com Thanks and good luck. Look see what I mean their already looking for un true info to try and make themselves look good. Really how about all the other horrible reviews on here are all of them because of the HOA? Ya and what about all the horrible stuff that your company did prior to this alleged incident which was a direct result by the lack of communication ambassador property management continues to practice even happened again today. Nice try Wiley coyote but the truth will always be the truth and the overwhelming amount of witnesses, physical evidence, videos, pictures etc. I have will definitely prove all of this. Also FYI I've even spoken to the landscapers supervisor and they now know and understand and have evidence I've provided them that your company was and is as even from todays email proves again responsible for all the lack of coms and problems that have transpired. Hey it's ok even hitler, Charles Manson all justify their crimes your in good company.. You might want to re evaluate your comments and position carefully cause apparently there are several company's including this landscape company that has had similar issues with Ambassador property management vista California in the past not to mention have you not read the majority of your reviews? I mean seriously anytime your ready to present this to a civil court judge I'm sure that things will not go your way unless you have them in your pocket as well. Then only God or karma will be sure you and all those horrible humans helping you will get back what's deserved ten fold. read more

The women in this office deserve zero stars. Unprofessional, rude, & very unconcerned. Caught them in 2 lies as well. Property owners-you can find better options than this one. Renters, you'll be sorry too. Look at that response, MORE LIES. Wow. read more

This property management company is very professional, responsive and easy to work with.

Far and away the worst property management firm we have ever worked with. We enlisted Ambassador (Jessica was the agent assigned to our account) to rent a property for my elderly parents, and after months of what felt like pulling teeth and hand-holding for every little thing, we got completely fed up of their ineptitude and fired them. This came after months of verbalizing our grievances. They were careless (we found lights left on multiple times after they were in the property), their listings were uninspired and we had to suggest several edits to rewrite them to even sound remote appealing, we had to push them to be proactive and we constantly had to suggest other avenues to be explored for marketing to potential listers. Ultimately, it felt like they were just "phoning it in". After firing them, we hired another property management firm, and within two weeks, had renters with a signed and sealed contract. The efficiency, care, skill level, communication, knowledge, and personal attention from the new property management company were all so wildly better than anything we experienced with Ambassador, and we continuously remark what an atrocious level of service we received from this company. We are kicking ourselves that we wasted months of time and lost rental income trusting this terrible company. read more

This Property Management company is the worst.  They are not honest!  What ever amount your deposit is, I promise you will never receive any of it back.  They will find ways you never thought of to keep every cent and then say you owe them monies.  They even replaced very old ceiling fans with new ceiling fans with my deposit. After living there for almost 3 years, they charged me for painting the entire house and the entire cemented backyard.  They also charged me for cutting and trimming the trees (which she promised she would do).  They didn't stop there.  They charged me for replacing old window screens which all these imperfections was so stated in my move in checklist .  I professionally cleaned the house, gardening and carpets when I moved out. Our oven cooked our food on one side from the first day we moved in.  Within the first week we moved in, the oven would not cut on sometimes or it would cut off in the middle of cooking, We requested this to be fixed  many times concerning the oven cooking issue .  3 months later the oven stopped working all together.  We ate out for many month's requesting this to be fixed along the way. The guy in the office who was suppose to find a new oven, told me to go find an oven myself.   Finally I found an oven, I saved them a ton of money.I found it at half off.  Now for the delivery, I'm told it  fell off the truck (more delays, weeks)  .  A Nightmare!  So they ordered another one. As a result, we did not have a stove for many months, approximately 6 or more months.  Lots of TACO BELL and  IN-N-OUT! The refrigerator broke soon after moving in as well.  After we convinced them it was broke they finally repaired it, they finally tried to repair it several times.  Major inconveniences for us the renters. Oh!  Plumbing problems, we had  several visits with this issue. If you lease from these folks be prepared to manage the property yourself, loose your deposit and still owe some monies when you move out. Then they raised the rent $300 per month.  The owner said, "I'm so sorry.  We have a plan to offset the $300 rent increase."  The owner said, "Send me your SDGE bill.  We are going to install Solar.  This will save you $300 per month."  We said ok!  Three months later, the owner visited us and told us she's not installing Solar!  I feel like I've funded a mini remodel. On their property. I hope you dont have to learn the way I had to learn, "The Hard Way".  This property management company doesn't desrve any STARS, they should get 5 MINUS STARS! read more

Wow and wow. If you need a competent property manager who knows his stuff, get a hold of Bob. He will get back to you quickly and give you accurate answers. I appreciate the time he took to help me with my commercial rental property! He went out of his way to get me the form I needed. Thank you Bob! read more

Be warned about this Property Management, they will do everything to keep your deposit. I used to live in an apartment on Alestar st. in Vista, and they billed us with twice more than our deposit. We got charged 3 grant for kitchen counter top because there was a stain, whole apartment was re-painted ($800) due to hair dye stain all over the walls which is not true. I have pictures for stains on walls. Like I said, they will keep your deposit. read more

The worst house we have ever lived in, period. The house had mice in it and when we called them to ask if they could send someone out to take care of the problem, they flat out said no and just told us to buy our own mousetraps. We would never consider renting one of their properties again. ETA: Due to my previous experience with them, I am also convinced that these new reviews with good ratings are fake, so renters beware. read more

I have lived at one of the Ambassador properties for over 2 years and I am absolutely grateful. The Customer Service at Ambassador is amazing. They respond quickly. Jessica, Reed and Linda are so great to work with, they are responsive, friendly and have great attitudes. I would recommend this company to all renters. read more

I've had to deal with a lot of property management companies in my recent house search. Most of them were too busy to answer questions or would never return calls or emails, even though I had paid for the application fee. I really appreciate that Ambassador processes applications first come, first serve instead of choosing the best credit score out of tons of applications. When I first called, the woman who answered was very friendly and answered all of my questions. She made me feel important! Reid is also great. He showed us the house and helped us with the application process as well. He is very friendly and responsive to emails. We got the house we wanted and are extremely happy with Ambassador! The house is also very clean and up to much higher standards than some of the other houses I viewed with other companies. read more

Let's face it. Property Management is a tough job. It is a balancing act between owners and tenants. We hired Ambassador Property Management a little over two years ago, mid-lease with an existing tenant. I have been waiting to leave a review after giving adequate time to judge their performance. I am happy to report that we have been very pleased by the service we have gotten from Ambassador, in particular Jessica. We also recently had a change in tenants. Since this was the first agreement through Ambassador, we were very impressed with Bob's attention to detail in how lease agreements were written, spelling out detail for both tenants and landlords. This was quite different from our previous PM experiences. Also, Jessica has had to handle many repairs for us in this time and has been very good about communicating with us about them. Finally, we believe that Ambassador, with a shout-out for Jessica, is very good at straddling that fence of doing what is both good for homeowners AND the tenants. read more

Kim, Jessica and all the staff at Ambassador are top notch. I have rented a home from them for the past 4 years. From move in to move out I was treated with friendly courtesy and respect. Any problems that arose were taken care of promptly. The move out was smooth and pleasant. I recommend anyone looking to rent a home to look at Ambassador first! read more

No problems at my condo until management company changed!! I found the owner is very one-sided. Once he decides he doesn't like you, that will never change. I've never even met the guy, but he did show up unannounced at my condo in the evening without calling first, and tried to enter my condo to spy on my remodel. He also fined me $100 for a guest's mistake! (GUEST didn't break down a box holding recycled materials.) Never mind that every time I go to trash bins, I see numerous EMPTY boxes in recycling bin and in the regular trash bin that have not been broken down!? Inconsistent enforcement lends me to think I am being targeted, because he just does not like me. Ridiculous. Petty. During COVID no less, when people are struggling. He also violated our HOA policies and rules by not giving a warning first nor time to fix the problem. He went straight to the $100 fine! All his correspondence is sent via email, even though I never consented to digital correspondence for notices such as these. I have desperately wanted to move, but am waiting 8 months on HOA to make a roof repair, so I can put my condo on the market. I've been advised to get a real estate attorney, since this delay is costing me. I will say the secretary is always kind and professional. Bob - not so much. read more

If I could give this company zero stars, that would be more accurate. These women are rude and extremely unprofessional. We were interested in renting a home and contacted the company and Janet made it seem urgent to get our application in as soon as possible as well as the money for the application (which is 80 bucks for two people!!). We submitted the app.& money but told her to hold off on processing until we viewed the place (since you could only see it on Thursdays). Mind you, when I went to turn in the application, I should have known better from the appearance of the office. It's four women shoved in a tiny room and it stinks like smoke!!! They ask you to wait in a separate room and in the background I could hear them continue chatter and gossip while my infant son and I are waiting. So unprofessional! We ended up loving the place!Asked them to process our app we submitted, we were told that it looked great and our income was well over 3x the rent. I followed up after our application was processed and Janet claimed 'the owner is not ready to decide yet. he wants to look at other applications before he decides."... ok , thats fine. Ten days later, Followed up with her again stating we either needed to put in our 30days and pay the deposit or use the funds to pay rent and would appreciate a follow up. NO CONTACT. Called, she relayed that they're "under new management and waiting for the new manager to make a decision." Again, no follow up after that. In fact, we didn't hear a THING. The only follow up we had after that was when I contacted her for a copy of our credit report and she STILL did not even mention what happened with the rental. So unprofessional And to be honest, after our experience, we will never live in a house that is managed by Ambassador Property Management due to their lack of due diligence and unprofessionalism. read more

What can I say about Ambassador Property Management we have been with them 11 years and we have never been dissatisfied not once. In the event that we might have been too satisfied Ambassador has always been 100% on top of it they have helped us every step of the way and any decision or move that we have made with them. If I could give them 10 Stars I would I highly recommend bassador Property Management to anybody who needs to find a rental or even to work with to rent out your home I recommend them highly and I love everybody that works there. read more

As a tenant, I am thrilled with the service I've received from the staff at Ambassador Property Management: Professional, knowledgeable and responsive. They are connected to the properties that they manage, the owners and competent vendors. read more

Everyone in the office is professional, kind, and thorough. They were open when they said they would be, they returned my calls in a timely manner, and they really care about the wellbeing of the tenant and the landlord. We filled out an application and realized our credit was not what we thought, and they took time to educate us and let us know our options. I highly recommend working with them. It's refreshing especially after working with other management companies that aren't as professional or don't care about customer service. read more

I have been doing business with Ambassador Property Management for years! "Conscientious" and "timely" are two positive characteristics that come to mind when I think about all of my experiences with Ambassador Property Management. read more

My husband and I, have rented our first home with Ambassadors property, its only been a month but we are so happy! They have been attentive to everything that needed to be fixed, or any questions we had about renting. Thanks Jessica! read more

What an extreme opportunity to have found Ambassador properties. They were an added benefit and then some. With helping evict tenants that were in my home. Then helping with finding some professionals to Repair and repaint the interior and exterior of my home. I also depending on them for the cleanup of the large property of 3/4 of an acre. As soon as they were able to list my home they did so, and found a suitable fit. I would highly recommend this organization they been nothing but professional, kind and courteous even when I was not. I was going through a very challenging time in my life personally, and professionally and with the added house issues I was overwhelmed. So definitely I would give them five stars! And I want to personally thank Jessica for everything and her calm demeanor is outstanding. The whole team that works there makes me feel that I don't need to worry any longer about my home. Thank you! read more

ZERO STARS! I normally do not post reviews but the experience was so horrible that I feel obliged to let others know. I have noticed the mixed reviews on Ambassador Property Management vary due to location, therefore perhaps this only applies to the Vista, Ca location but the three different women that I have had to deal with are absolutely disrespectful, rude, and completely unprofessional. At first, they were kind and answered all of my questions, but once we turned in our application along with the application payment, their whole demeanor changed. I had called to ask how long the lease was, since that information was not stated on the listing, and the representative asked me "Why?". I thought it was completely bizarre that she would react that way to such a logical question and I replied "Because I would like to know how long this lease is BEFORE signing or paying for anything." Again, her reaction was with pure disgust, "Ugh, it is month to month". I replied, "Okay, so there is no lease on the condo and we are only paying on a month to month basis, correct?" Her reaction completely flipped again once I mentioned "condo". She asked me to hold on politely and told me it was a year lease. She apologized and stated that she had thought I was someone else. Whether she was upset with this person or not she should have kept her composure and reacted as a professional, especially since whoever she thought I was has a right to know what their lease is as well. My second incident was when I went in to read the contract and provide the deposit. As soon as I sit down with the deposit in the envelope she tells me that she is going to take it and allow me to read the contract. Before I can protest and advise her that I prefer to read the contract first before giving them anything she had already walked away with the money. When I read over the paperwork I realized that they were giving us two weeks before they wanted the next full months rent, which threw me off since I had never rented a home that had started me off semi monthly. My husband and I had already paid an additional $300 alone on the down payment since they did not honor the price they had on the listing. Well, since all of our savings went towards the down payment I had to call my husband to see whether he believed we could manage coming up with a full months rent in just two weeks time. Before I can make the call the representative comes back and asks me if I had a problem and I told her "yes, I need to speak with my husband to see if we can manage to have all of this money so soon". Her response was appalling to me, "I already spoke with your husband about this so he already knows". I told her that she may have had talked to him but I need to speak with him about OUR finances. She told me to call him then and I asked her if she minded if I finished reading the rest of the contract first and that I would call him when I had all of the information I wanted. She walked away and in the end we went ahead and got the condo but every time something goes wrong and I have to call to have someone come out to fix it I always get an attitude. If you can find a way of avoiding going through them entirely, do it! As soon as you are in their grasp, their facade is revealed! read more

They try but they fail. The very first impression I got was when a lady answered the phone and said we have over 300 properties to manage and only a few gals to take calls. They seem overworked, irritable and can be abrasive. Even if it this behavior is unintended, it is a terrible business practice. So what ends up happening is they are trying to do too much with too few people or they just don't care because they have more than enough business presently. I will give them this, they are most likely at their best if someone has no credit issues this makes an easy fit for one of their rental properties. Joyce told me on the phone about a property (She's the owner) and she told me she has an existing application for the property I inquired about but she isn't crazy about his credit. I was qualified for the property she told me about over the phone but when we drove by the place was a dump. I can't blame the company for that, but the fact that she told me about another clients credit issues is pretty unfair to that client and his/her privacy. So be advised, if you ever had any past or current credit issues even if they are explainable beware because they will put you on the back burner. It seems they only want clients with good credit so they don't have to do a lot of work. This still doesn't excuse the unprofessional and unethical behavior practiced at this company. Look around there are better options out there. We noticed that Barbara McClain Property Management was by far the best they returned our phone calls and listened to our concerns and provided full transparency. read more

Horrible!! Do not rent from them!! They will steal your deposit!! They make you show their property for them tried to schedule us to show our condo on Thanksgiving, Christmas eve and the day we were actually moving out! Filled out all the papers with stuff that was wrong, even gave them pictures and they still charged US for it!! RUDE old ladies! Should be no star rating but it won't let me! read more

LITERALLY the rudest people I have every spoken to. I spoke to Joy on the phone about fixing a hole in my ceiling from their condo and received nothing but attitude and interruptions and flip flopping on information. They need to fix their customer service because I had to take a deep breath and remove the phone from my face so i didn't shout at this awful woman. Unbelievable. I know i'm not the one p[paying their management fees but I am still a person and I deserve to be treated well. read more

If there was a rating of zero stars (these look down there nose at you from behind old lady glasses) would get that from me. Very rude and not helpful. Don't waste your time with this co. read more

I rented a property (911 Concord Court) from this company in Shadowridge area, and I took very good care of the property. I installed new ceiling fans in the living room and master bedroom, an attic fan to help keep the place cool, and a new chandelier in the dining area. I also fixed the ducting to vent to the outside for the microwave above the stove. The kitchen is very dated for counter surfaces (white tile that is cracked) and the windows are single pane which is not very efficient. The property did not include a fridge, washer or dryer, and the landscape was the responsibility of the renter, which I enhanced from its original condition. The flooring is also dated and in bad condition. The house also has termites which the droppings can be seen all around the perimeter. I had a one year lease on the property, and was only given 30 days notice to vacate which should be 60 days according to the renters laws. I would not use this company to rent from as they do not have the renters interest in mind, only the owners. I was paying $2050 for this place, and it is now being offered at $2450! Do not rent this property! read more

We rented for the past 8 years till we bought our 1st home recently. This is by far the worst property management company we have dealt as renters, and we are glad we don't need to deal with them ever again. I hope this review will be helpful for some prospective tenants out there. The worst customer service experience: A lady name Jannet, who I believe serves as a main point of contact for most of the tenants, is simply mean and unpleasant. She always sounded annoyed and was reluctant every time we contacted them for any assistance. They also make you, the tenant, do a lot of repair work. When we first moved in, one of the toilet seats was broken. Instead of sending someone over to get it fixed, they told us to "go get a new toilet seat ourselves and submit them a receipt". That is a huge inconvenience for busy working parents, but we went ahead and did it as we did not want to cause any trouble right after we moved in. I emailed them the receipt and kindly asked them to subtract the respective amount from our next month's rent to make the reimbursement process easy- Nope. They said "No we don' do that here. We will have to issue you a separate check for it". My husband ended up going to the office himself to submit a receipt and get a reimbursement. Our neighbor, whom we have become very close to, contacted them as trees on the side were getting into their side, and they told us they weren't helpful at all either. When we gave them our 30 day notice to move out, they contacted us to see if they could start showing the property to prospective tenants. This is against the law as indicated in another Yelper's review below, but we were kind enough to say ok if that's what they'd like. Then they asked if we'd like them to send someone over every time the prospective tenant comes by or we could just show them around, so I told them that will be up to each prospective tenant and we don't care either way. Then she yelled at me saying "No that's not what I'm asking you. What do you want?". After that, I just lost it and told her how we have been unsatisfied with their horrible customer service. At this point, I didn't care as we were moving out. A couple of days later, they called us and told me they decided not to show the property to prospective tenants UNTIL we move out and how they "strive" to provide customers with good service. I told them to go to Yelp and read all these bad reviews, which speak for themselves. Their response was "Well, but we have so good reviews too". - Unbelievable. The other lady named Carry ( I believe) always sounded pleasant and was more helpful. I suggest you ask for her instead of Jannet. Lack of IT capability: You are used to paying your rent online? Well, say good bye to that if you are renting from them. They will not accept wire transfers and do not have the online payment system. It is pretty absurd given the fact that it's 2015. You have to write a check and mail it to them every month. Al their important correspondences will come via regular mail as well. One time, our check got lost on its way. After this incident, we asked them if we could wire transfer our rent to avoid such incident in the future. Their response was "they don't do that". It seems like they just want to maintain status-quo and have no willingness to make their business more customer friendly. Beware! They will take more than half of your deposit! : I suggest you take pictures of your home when you first move in. When we first moved in, the house was not in perfectly clean condition. We hired a professional cleaner for our move-out cleaning, but they still took $300 from our deposit for house cleaning, telling us that "it was dirty" as the condition was in so much better shape we first moved in. They only gave us back $1157 out of $2150 deposit. We are currently reviewing receipts with our attorney and we will take them to a small claim court if necessary. Overall, the worst property management company we have dealt with. read more

The ladies at Ambassador have been great! They have been very helpful, informative, and friendly every step of the way.

Very honest and very helpful. The staff was very responsive and made sure every detail on the deposit was explained. I highly recommend this company. read more

We where tenants of ambassador property management for 3 years and they were the best property management/landlords we ever had they were very non intrusive and always quick to respond if we ever needed anything we would highly recommend this property management to anyone looking for rental properties thank you Joyce and Carey and the whole staff read more

I have had nothing but trouble for 6 years, but the worst was the recent "Safety Inspection" they insisted on. They didn't check the CO detectors, the smoke detectors, the locks, the plumbing, the circuit breakers or any thing to do with safety. But they took pictures of every square inch of my home inside and out, including inside the closets. It was so invasive and I feel completely violated by them. read more

They've managed our home for a few years and my parents have not always been pleased with them. Mainly-they are not professional and are clearly out to make money for themselves. They listed our home in Craigslist (we could've done that!) and it took them FOREVER to get it rented!!! They kept telling us "it's not easy to find good tenants". I would never recommend them to anyone. I guess one star. read more

We got a big run around from this place. We completely fell in love with one of their rentals so my husband called about it. She told him he better hurry and get all of the paperwork in because they were about to process all the applications. We raced around all night and morning and got our application in first thing the next day which was a Thursday. She said at first glance we definitely seemed like the best fit and asked if we could move in on the 15th. And she told us she would begin processing our application. We started packing like crazy. The next day was Friday and my husband dropped in to give the one last bit of info. When he got there they informed him that the lady he had been dealing with only works two days a week, (Wednesday and Thursday) and they offered the property to someone else that morning. They never even processed any of our information. We were incredibly disappointed, we had already told our children and everything. read more

Unethical company! They are a rip-off. We had problems with rodents, and they didn't take care of them. We were forced to close one bedroom for over a month because of it, and they didn't do anything. They do not respect renter's bill of rights. We were told their was a sprinkler system and it was our responsibility to take care of the yard, which we were happy to do, but the sprinkler system was broken. I was told if I fixed it they would pay, and they did not. We put a lot into the house and cared for it, but never received good treatment from this company. When the heater went out in winter , they dragged their feet to get it replaced, and Joyce, the manager said "at least it's not cold out", which it was. When we bought a home and prepared to move, they gave us the run around with our security deposit, in the end telling us that we were responsible for paying for all the screens in the house because they were gone. Never mind that there weren't any to begin with. We did originally plan to take Joyce and her unethical company to small claims court, but decided to leave alone because it would just work us up emotionally. Unethical people get theirs in the end! AVOID THIS COMPANY AT ALL COSTS! read more