We had outstanding service organizing our trip to Punta Mita Mexico . It was a location we had never been and we really didn't know what to expect. Maureen at Ambassador Tours did a great job - they had staff that had been to our resort and others in the area and they recommended the all inclusive Dreams Bahia Mita for our family which included 17 grand children....the kids loved it ....my son in law who was nervous about Mexico, Maureen set up transits from the airport to keep him happy and feeling safe ( it was safe...he just had concerns that were never realized. Maureen was always available and stayed in touch as we put together the itinerary and tours and other events to enhance our stay....we loved the vacation..... read more

Gary was so great and thorough planning our visit to Normandy France. He arranged for a private tour of the D-Day celebrations with a private guide. It was one of the best days of my life. Thank you Gary. We will be booking future explorations with you. Joe Williams, Boulder Creek read more

Ambassador Tours is probably one of the best tour operators in USA. They listen very carefully to your requirements and then give you their feedback of different options available. Once, we are in agreement, they do an excellent job of arranging everything to ensure that we do not experience any problems. They are very capable of arranging car service to the airport, transfer to the hotel, flight arrangements and finally on a cruise for an enjoyable and exciting vacation. we recommend them highly. read more

Ambassador Tours is the place to go if you're planning a vacation. Very professional agency. Our agent Peter Flanders is the guy to contact whatever you need to have a memorable vacation. read more

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We booked our 10 day Mediterranean cruise with Maureen and it was smooth! She is wonderful and works very hard to accommodate our needs. Will definitely use Ambassador tours for our next trip for sure! read more

My husband & I have had the pleasure of working with travel agent Maureen Menezes from Ambassador Tours for over 6 years (Hawaii twice, one with our kids & one just us, Cabo, Playa del Carmen, Venice, and Rome.) Over the years she has gotten to know us a little more and knows exactly what we like. She manages all our trips every years, some with kids, and some trips just my husband and I. What I love about Maureen is that you tell her what you're looking for in your vacation, your budget, and she gets right on it. She always has good advice and just makes a vacation....a vacation! We just got back from our trip to Venice and Rome, Italy two days ago and I couldn't be more happier with how everything went on our trip. Maureen handles all the little things you don't think about when your somewhere you've never been. To the simplest things like airport pick ups or to transfers to one location to another. I can't wait to book another trip next year with our kids. Maybe something a little different like a cruise or somewhere like the Bahamas would be nice. read more

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Just came back from our Northern Spain trip. As always Maureen arranged our trips, and she always delivers. We have been using Ambassador tours for so many years now, so far I haven't been disappointed. read more

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We worked with Maureen to book our trip. She went above and beyond!! The trip was amazing and well planned. When things went wrong at a hotel, we called Maureen and she made everything right. And even got us money back! We booked the trip of a lifetime and it was the best experience!! Highly recommended! read more

Ambassador Tours - Soaking in the natural hot springs. So relaxing! - Travel Services Near Me

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Peter Flanders is a super star. He is very thoughtful and offers fabulous recommendations on all our trips. Peter and Ambassador are a wonderful team; so happy to book our vacations with them. read more

Gary from Ambassador Tours is great to work with. He answered all our questions so quickly. We had an amazing cruise and were so happy signing up with this travel company. read more

They organize it all and make travel fun. We can just relax and get to know our fellow travelers They have thought of everything. This is the only tour group I have used but I can't imagine anyone doing it better. read more

Maureen provided professional and prompt service with helpful advice for our cruise vacation. She also went overboard to help with the cruise line air when our airline was threatened by strike action. We recommend Maureen for your travel needs, she is a valuable asset. read more

We are so thrilled to be back cruising with Crystal Cruise Line. Thanks to the great help from Peter, we had a wonderful trip from NYC to Quebec on the Crystal Serenity and it was as great as ever! The food was amazing, the entertainers were truly sensational and the service was better than ever! Thank you, Peter, for your prompt and excellent service! We've booked another cruise from Reykjavik to Oslo for 2025. read more

Ambassador Tours represented by Gary Pollard and Maureen Meneses is a tour company I would recommend to anybody who is looking for a group or a custom tour. Maureen's professionalism and compassion made our every travel exciting, worry-free and wonderful in every way. She cares for your safety, enjoyment and cost. She does an extra mile to make each trip a memorable one. We have been booking our travels through them since 2011. We are extremely satisfied with them. The latest vacation was our cruising through the Balkan countries and a private, custom tour of Milan , Lake Como, Bellagio, Maggiore and Lugano. I would say from hotels, airport/ train transfers and the private driving around was flawlessly fantastic. I hope they are not thinking of retiring yet or my husband and I will retire from traveling as well. read more

Very helpful and friendly. Maureen was great. She took care of our cruise booking from start to finish. I highly recommend her for booking your next get away! read more

I've been working with Gary Pollard for about 2 yrs and he has always been responsive and helpful. They are well versed in cruising and have good insights. Traveled most recently on Regent and had a wonderful trip. read more

Maureen menezes, Ambassador Tours, has booked/scheduled, arranged thirteen Princess cruise for me. She is thorough, detailed and strive to provide the best accommodation I have truly enjoyed and appreciated. Ambassador tours is an outstanding travel agency. Plaudits!! For Ambassador Tours. Highly recommend. read more

Kauai Vacation Grand Hyatt, used Maureen to book our hotel room which was through Classic Vacations and the resort was very tropical and pretty and good service. But the room was misled and did not give us much happiness with a view of guest parking lot as we were there celebrating our birthdays ! The rooms across from us had a great view and could not even upgrade us due to a full house and my Husband and I will not use Classic Vacations again through Ambassador Tours. No compensation or could have even waived the resort fee for us from what I found out ! We even booked this a year out so we should have been put into a nice room . read more

Once again Peter provided excellent service for us. Have used him now for probably 20 years. Never disappoints.

Peter Flanders was so helpful and made our cruise to the Caribbean so wonderful! We had the best time and are very grateful for the time Peter spent on making our vacation a wonderful memory! read more

I highly recommend Ambassador Tours. We worked with Maureen, and she was great! She helped plan our cruise for 5 families (of 4 each), and none of us were disappointed; kids, teens & adults all had the best time with no issues at all. We will definitely use Ambassador Tours again! read more

Maureen did a great job on arranging our recent tour of Turkey and Greece. She was efficient, informative and very responsive to our requirements She also did a fantastic job getting us super low round trip air fares on Turkish Air. I would definitely recommend Maureen to anyone wishing to travel to afar away places. read more

We have used Ambassador Tours for years and have seen the world using recommendations by Gary and his staff. Each adventure has truly been amazing. Everything is personally handled and personalized to what we like to do and how we like to travel. When problems occur a text or call handles it. I couldn't recommend them more and have to several of our friends. It's nice that old fashioned personal service, family businesses are still around. Thank you Gary and staff for making our most recent trip too South America, Antartica, and Iguazu Falls a memorable one read more

Ambassador Tours misled my family and booked a cruise wrong for 1 of our 4 rooms on a holiday 2020 Royal Caribbean cruise. All cruises were cancelled due to COVID but Ambassador is blaming Royal Caribbean, and RC is saying the fare was non-refundable due to the way Maureen at Ambassador booked it. If 12 of us were going together, why was one room booked differently. We are now out $500 deposit due to incompetence of Maureen and this travel agency. Do NOT book with them, or do so at your own risk. read more

I have worked with this company for many years. They have always been respectful and taken good care of my family.

Gary at Ambassador Tours did a GREAT job creating a 10 day trip to Greece for me and my teen daughters. His advice was incredibly helpful and everything went smoothly! read more

this place is great.. We've used them for YEARS..and they've gotten us out of some really bad hotels and into great hotels.. We don't travel outside the U.S. without them just in case the hotel isn't as good as it looks on the Internet [which has happened more than once !!] We used Larry and he's great.. You can't go wrong with these travel service...they're 'priceless' read more

Ambassador Tours is super helpful in planning our trip this summer. Maureen was an excellent travel agent and helped me with all my bookings. This company is a must when booking any cruise trips read more

Maureen was very helpful in our last-minute booking to Hawaii earlier this year. The whole trip was hassle free thanks to Ambassador Tours! The gave us great hotel rooms and scheduled the flights well that allowed us to go around the islands in 1 week. read more

We have worked with Maureen on several cruises and trips. We, like many people, got caught in very bad timing with the Coronavirus crisis and a Crystal Cruise we had departing March 3 out of Sydney. Maureen was absolutely AMAZING in sorting this out with the cruise cancellation and airline travel!! She is head and shoulders above any travel agent my wife and I have worked with over the years! Just can't say enough about her customer service, hard work and responsiveness. I would give her my highest recommendation as a travel agent and also Ambassador Tours! read more

We have worked with Maureen at Ambassador for the last several years on a multitude of cruises with great success. This year we ventured out on our own to tour Thailand and Vietnam. Maureen was there every step of the way, booking flights and tours, and also making extensive adjustments when we changed our mind about our itinerary when we were in Vietnam. We will be using Maureen to book an Africa trip in 2020 and Asia again in 2021. read more

Ambassador tours helped us plan a wonderful two-week vacation in Europe. Outstanding service and professionalism. Every detail covered, including multiple hotels, transportation and tours. I would highly recommend them. There's no reason to spend hours online dealing with multiple (often unreliable) vendors when the folks at Ambassador are happy to listen to what you want, offer great suggestions, and work with their reliable vendors to handle the details. They are also completely happy to have you make any arrangements you want to do on your own - no attitude about how you have to do every single thing through them. read more

Ambassador Tours is the best travel agency in San Francisco. They go above and beyond to provide good service and make sure their clients trips are as seamless as possible. Our recent flight to pick up a cruise was delayed and we were afraid that we would miss the ship and the rest of the group who were already at the ship would not get on because we had all of the boarding passes. We called Gary on a Sunday and he made sure everyone was taken care of and would get on the ship with no delay. Luckily our flight made it in time. Helping us on a holiday sunday proved again how amazing Ambassador Tours is read more

Will not be a repeat client. And as I heard from the other members of our group - more than 35 of us - could be 30 of us - we're all dissatisfied with the way most of us were handled during our booking process as we communicated with them and we're truly shocked that the baggage allowance for our international flights were taken away. First time in my international travel that most of us were charged with luggage fees. It would have been ok if that was disclosed to us when we were asked to pay the fare. And when a friend of mine tried to seek assistance for this, the response is" why did she pay". Customer service is not in their agenda. We expected best reasonable fares would be extended to us considering this is a big group to get to cruising and side travels, but no! Not at all. read more

Be very careful. This organization (and especially Maureen) doesn't honor their commitments to provide a promised discount.

Maureen at Ambassador Tours has helped me plan a Disney World vacation several times and each time our vacation goes off without a hitch. My son and I just left Orlando after 7 fun filled days and it was spectacular. Maureen makes planning a trip effortless. We will use Maureen and Ambassador Tours the next time we travel. read more

I have a very disappointing experience with this establishment particularly with Maureen Menezes. She did not communicate to me that a third party will take money from my account. She authorized the transaction without informing me. I canceled the entire trip and up to this date, I have not received my deposit and the money taken from my bank. Maureen keeps on telling me it will be in my account but it is not true. My family recommended her and with this experience, my family will not use this. read more

Negative rating for me. We had so many problems during the trip. We had to fight for the cruise onboard credits that were promised to us by this agency. Names were misspelled on the flight tickets. Baggage allowance was not given for the international travel. And to top it all, their customer service was lacking. Never again! read more

I had a very poor experience with Ambasador tours. They made arrangements for my vacation incorrectly and I was not reimbursed for things that I paid for in advance that were never used. They were also supposed to make airline reservations for my wife and I which they forgot to do. That ended up costing me a substantial amount of money and grief. I placed a number of calls to Gary Pollard to discuss this but he never called me back. read more

Had a great experience with Bryan, he recommended a great all-inclusive resort in cancun that exceeded our expectations! Several times during the process I emailed him with questions, he always responded in a timely manner. We would definitely use Ambassador Tours again for our future traveling. read more