Called to set up an appt for emergency visit as they advertise as excepting emergency appts…read more Receptionist response was "we are about to close go to urgent care". Not the most professional way to respond to a potential client. Keyword here POTENTIAL.

In my 60 years, I have never had this good of an experience at a dentist. The care, the…read morefriendliness of all the staff, was just amazing. In 60 years, I have NEVER had a painless filling procedure at a dentist. Well, today was the first time! As someone who has had very BAD and NEGATIVE and PAINFUL experiences with dentists in the path, I have found a good one and now will go back for regular care.

This dentist was negligent. Took my kids to him for a decade. Every six months. For 10 years. In…read moreFebruary of 2023, multiple children had X-rays, exams, and cleanings done by Dr Booher. Was told "no cavities". August of 2023, Booher is about to retire and there is a new dentist in his practice. That new dentist found mulitple cavities in multiple children. Since then it has been discovered that he put sealant over cavities. Not filling them. Not even acknowledging the cavities just putting sealant over them. I have been coming out of pocket paying for root canals and crowns for my kids and I should not be doing this had Dr Booher been a diligent and trustworthy dentist. Do not recommend. He let my kids teeth rot and I am disgusted and appalled. Medical malpractice for negligence.

I will never go to another Dentistry Group! Second generation - father the best cosmetic dentist…read morearound!

Feels like family. Wonderful care and ability to ease the angst of the dental chair. Caring ,…read morepatient, ease of scheduling, and communication.

Incredible experience. Very professional, clean, considerate, and kind. I had a dental emergency,…read moreand the team worked quickly to get me evaluated and even performed a root canal the exact same day.

Every time I have an appointment with this dentist and staff I'm greeted with genuinely friendly…read morefaces. I always have my dental needs met and often exceeded. I had mentioned it to them when my father-in-law passed away that it was a rough time. Shortly thereafter they sent a condolence card in the mail which may not seem like much but was a heartfelt gesture that they weren't obligated to do. I will forever be a patient for as long as they're in the business.

From the owner: If you are looking for a highly trained and experienced dentist in Avon, you have come to the right…read moreplace. At our practice, you will receive the highest quality dental care. Our dental office uses the latest state-of-the-art equipment and cutting edge technology and we uphold the strictest sterilization techniques. We know that many people may feel anxious about coming to the dentist, so it is our goal to make your visit with us as pain and anxiety free as possible. We view it as our mission to educate our patients about all of their oral health care options and to help guide them to choose a treatment plan that is most suitable and appropriate for their needs.

Dr. De La Rosa has retired but her practice has been purchased by Dr. Abigail Mitchell. I have been…read moregoing for routine and "emergency" care (when there is an issue) for many years. The transition has been very smooth. I needed a fix for a broken tooth/filling replacement and got in right away, and the work was done on that visit. Friendly, caring, and professional staff!

From the owner: Avon Family Dentistry is open for all dental care procedures. We are following all State, CDC,…read moreIndiana Dental Association and American Dental Association recommendations to keep our patients, employees and community safe. Please call for an appointment. Contact Us

I went to this practice because they had the earliest available appointment. I needed an assessment…read morefor Tricare to authorize a crown replacement. I had to pay out of pocket and then deal with reimbursement. Tricare needed them to call and give a dental readiness category: 1,2 or 3. 1 is good, 2 is fine for the next year, 3 is bad. Tricare tried to contact them - they do not answer the phone. I tried to contact them - they do not answer the phone. I sent an email and got a snarkey email back that they already provided everything and would not be changing the classification. I sent several emails and finally someone calls me back and it became clear they did not understand the classification process (even though I sent the form that outlines what that means). They said they would follow-up, they did not. I sent a follow-up email - no response. I call the Indy office hoping someone there was maybe a managing partner- haven't received a response. This is unbelievably unprofessional. I am deploying in 2 months and can't get this resolved without their cooperation. At this point, I had to request a refund for the exam so I can go to another endodontist. Please do not go here if you utilize Tricare, even if you're self-pay.

Shady Scammy When…read morebooking i had to do the receptionist's job Insurance, pricing, how soon i'd be going back to my dentist, clarifying the exact procedure i'd be getting, and x-rays. everyone i spoke to was unpleasant. it took months for me to actually get the procedure done and the day of, two hours before they called to verify information. L O L. there was much back & forth and refusal from them to use x-rays i already had done from my dentist and to accept what i was getting done and nothing else. every conversation they kept giving me a range of pricing i might owe because i might need some thing that i made clear my dentist was doing, alarming. "i already have x-rays they've been sent to you", they'd act puzzled and say it's IMPOSSIBLE for them to open them. Dr Pfotenhauer and his assistant were great. I felt comfortable and they explained everything being done. I am very (touch) sensitive and had no issues. i would love to recommend him personally but i don't think dealing with the front office staff is worth it at alllll. they don't take payments but pricing is $500+ for procedures and they want a card on file. i paid cash.

Everything! I hope I don't have a character limit... I hope this reaches someone and saves them…read morethe pain, humiliation, disrespect, hurt and stress they have caused me. I purchased their top tier dentures last year on my birthday 8 grand I went in on a Friday and by Monday I had my teeth pulled and was sent home with temporary dentures. I was completely ignored as I shook and cried scared to death in the chair as the dentist paid me no attention and talked about her weekend plans. I was sent home with no instructions and told to set up a new appointment in a few weeks. I had no idea what to expect. I lost 40 pounds over the next few months and spent massive amounts of money on glue to hold my teeth in. I regretted my decision but stayed hopeful it would get better. I was only given my top set so they did no good eating. I finally had enough and was able to make an appointment to see the next steps. My appointment was scheduled for 7 am I arrived excited to get some relief and comfort only to find out that they did not have a lab technician and wouldn't for at least a month. I received no call or anything to let me know I didn't really need to wake up that early on my day off or that I would need to find a different location to go to not to mention the planning scheduling and arrangements that I had to make to accommodate transportation. I was able to get a hold of Plainfield eventually and be seen by them. To say the least they didn't know what I had in my mouth or that I wasn't a new patient and I was going to be charged. After tears and lots of explanation they put a soft liner in and my temperature teeth were now more comfortable but I was told they couldn't see me because Avon was paid for my service and they were not. I was infuriated and felt so taken advantage of by Avon I was ashamed I had let them do this to me. When I got home I tried to call and complain but only got a recording that promised the opposite of everything I had been through. So now I have to go back to Avon to have my permeantto be made and hopefully they will eventually give me my bottom set as well. Before that my tooth broke off and it had to be fixed. They did it quickly. Plainfield that is. A week later I dropped them and they were gone broke to pieces. Silly me I assumed since they made my first ones in a weekend they could do that this time but oh no they told me it would be 3 weeks that's after I showed up for my appointment they had no one again to see me. I've lost 40 pounds now have no bottom teeth or top teeth at this point and I'd spend $8000 for the very best top-of-the-line. I've never had anything quality like that in my life. I grew up poor we struggled so this was a big deal well I was the worst birthday present in my life because I've had no job for a year and I finally got a job and I have to start my new job as a manager in my town of a very well-known business. meet my team with no teeth and they tell me there's nothing they can do to get them faster. Well that's funny because when they were selling them to me, they got me in three days after several appointments and arguing with them crying having to walk around everywhere with no teeth not being able to talk I sincerely was ready to give up. They made me want to. I'm embarrassed to say it, but I wanted to commit suicide. I was so broken by them and everything that they've done I've never seen the same dentist more than once I was shuffled around lied to used basically robbed and was getting nowhere. I've been working really hard to start this new career and things were gonna start looking up and I kept having to call off work to go to all these dentist appointments and there'd be nobody there and every day you know they would make me think that they were gonna have them ready soon and then the next visit it would be. It's gonna be two or three more weeks I finally get the set that I have to approve and the dentist is telling me if you don't like them we want you to be happy and I'm telling him I don't like them. He made no changes to it. They just want to sew it. I look like a horse with teeth, you know the picture and guess what I still have no bottoms, but they took the mold. I left With The since they gave me because I was excited to finally have some teeth and I called to find out when I would have my bottoms and they told me that because I didn't show up for an appointment that they had credited my account for $1900 back in July, but they did not and

I set my appointment online. Then I get bombarded with phone calls. They wanted a voice…read moreconfirmation of my appointment. Which was fine, but you're calling me at work. That's how I got the insurance. That's how I'm seeing you. So why the harassment during work hours? I called back to confirm eventually on my break. Get to my appointment and they cancelled due to not receiving a voice confirmation. I just walked right out. They won't be touching my teeth if you can't even handle appointments.

Top tier professionalism! You are definitely treated like family when you walk through these…read moredoors! The waiting area makes you feel like you're getting ready to depart on a day sailing adventure which calms you before your appointment. Front desk staff is awesome. Regardless of what your getting done they are kind, caring, and considerate.

The staff is always changing, it's never consistent and they always seem understaffed. One…read morerecommendation, always call your insurance company after you receive their quotes. I've found very big discrepancies in the coverage amounts.

This is the first time I am taking my kid here for a dental appointment. Staff are patient and gave…read moreus very good care and helped us understand the opportunities and options we have. I highly recommend this place for any kids. The dental staff and doctors are very friendly, flexible and helpful. They explain the process effectively.