Service is absolute TRASH! Details to I must admit that I come to this airport pretty often. I…read moretruly have nothing bad to say about it. Yes... it is small airport but above it is clean and you don't get trampled by big masses. This airport is normally empty compared to many other airports. I actually prefer a smaller and less chaotic airport.

Overall: This is a reliable Airport with Limited Dining Options…read more Norfolk Airport is truly a breeze to get in and out of, which is a huge perk. It's always clean, well-maintained, and I have yet to experience any major delays - and isn't that one of the most important things when traveling? That said, the biggest downside is the lack of dining options. It's surprising, because even smaller airports often offer more variety. It would be great to see more choices for travelers who want a decent meal before their flight. Functionally, I'd give the airport *5 stars* for efficiency and cleanliness, but only *3 stars or less* for food options. That puts my overall rating at a solid *4 stars*

The website didn't work. There was one flight attendant that was nice the rest sucked. One flight…read morethe chair didn't go back. I had a stiff neck. Second flight I thought they going make check my purse because they said it needed be in overhead but there weren't any room. So they allowed it by me. I wasn't going to check my purse when they allow customers with all kind of crap. I had medication in it. They need to rearrange the policy.

Trash. Every time I fly AA, there's a delayed flight. Flight attendants are usually rude, too.read more

I finally had my first rideshare experience with Uber a few weeks ago, I won't hesitate to use the…read moreservice again should the need arise. I dropped off my car for some service and needed a ride home to pick up my truck so I brought up the Uber app on my phone and requested a ride. Getting a ride through the app was quick and easy, I only had to wait about five minutes for the driver to arrive at my location. The car was clean and comfortable, the driver was very polite, friendly and professional. We engaged in pleasant conversation throughout the short trip. I have used taxi cab services in the past but after my experience with Uber I think it will be my first option going forward. I am happy to have their service as a transportation option.

I'm using Uber more often when traveling and find they are dependable and safe. After picking up my…read morebags in Norfolk I had a short walk outside of baggage claim to the taxi/share ride area. The app worked with no issues and provided the necessary information of pricing, arrival time and car details with tag number. I really like the fact it's a flat fee as opposed to a taxi. I have used Uber out of Norfolk over half dozen times. I have also have pre ordered my driver the night before and that worked flawlessly. Not all rides have been four stars, but I will average with some three stars. I can't say I've ever had a ride that warrants a full 5. My recent out of Norfolk International to Home worked very well. The car was clean, the driver was nice and no hitches. The price was around $2 cheaper than my normal taxi fee. I tipped off the app. I have used both Lyft and Uber with similar good results. I'm using Uber more now since my status has better pricing. I would recommend Uber in Norfolk.

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so without further ado let's begin!!!... Southwest Airlines has always been our go to airline because they had the two bags fly free deal, but recently that has ended so my feelings about flying different airlines has changed. We all like options right? Yes of course we do!. But overall I will keep my options open!.

This was my first time flying with Southwest & most likely my last time booking tickets with them…read more I travel pretty often with a little one & have been since he was a newborn. Southwest does not accommodate young travelers/families like other airlines. While they do offer boarding, it's after groups A & B. I'm also used to leaving a car seat at the gate for pickup as soon as we get off. As soon as we entered the plane, I asked the flight attendant if I was fine to leave my car seat there & they agreed. Southwest also has an open seating plan, meaning you don't have an assigned seat, you just pick one once you get in the plane. After we found seats & stowed out bag, they called out on the speaker of whose car seat was at the gate. I raised my hand & they were like why wasn't it checked. I said I confirmed several times it was good to go. I didn't appreciate being belittled by the lady (not sure of her name but she is at the desk in the picture. Had Southwest made their rules & policies about car seats clear, I would have properly followed them. This flight felt chaotic from the time we lined up to board until the plane took off. While I can appreciate the reasonably priced flights during the holiday time, the customer service & family friendly flights are just not what Southwest is about.

Shawn is fantastic. She's been our driver several times. Always professional, kind, amazingly…read moretireless, polite, and great care toward us. She navigates traffic and long trips that would be exhausting for me, effortlessly, very alert and driving flawlessly. Whenever I don't want to handle long drives or need medical care for something, she's the one we always contact and know we can count on. Take a bow!

From the first communication with Deb to the online reservation to the auto reminders and direct…read morecommunication from dispatch and Shawn, the driver--this was an excellent experience and very good value. Shawn was early, very professional, drove safely, and asked about needs. She was excellent and I would highly recommend this service!

The Delta staff at Norfolk International Airport went above and beyond during an unexpected delay…read more Our flight from New Orleans to JFK had to make a detour and land in Virginia due to ice and snow on the ground, and the aircraft wasn't equipped for such a long delay. The team in Norfolk stepped in immediately, bringing pizza pies and cases of water for everyone on board and making sure passengers were taken care of. Their kindness, organization, and genuine concern turned a stressful situation into the best experience we've ever had during a delay. Truly outstanding customer service. Flight DL1968 12/14/25

This week I will log my two millionth mile on Delta. Over the past 30 years I've had my share of…read morefrustrating flight delays and cancellations - too many to mention - however when travelling over 100k miles per year I've learned those are just part of the process. What stands out to me about Delta is that I chose them as my airline all those many years ago (I went to high school about a mile from the current southernmost runway at ATL) and it seems that they are always working to get better and better at taking care of me. Thank you Delta!

I called the night prior to my flight and asked for a 3:45am pickup. The dispatcher assured me the…read moretaxi would be there on time. Needless to say, I should had read the reviews b4 booking. The taxi never showed up and they never called me and told me anything. Now I see why Uber and Lyft are taking over! Never again!!

Extremely rude service. I called for a taxi to the airport, and not only was the person on the…read moreother line unhelpful( she couldn't tell me an approximate price or how long it would take to get to the airport) she was very rude and had a horrible attitude. Will definitely use a different taxi service next time.

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone so with that being said let's go!!. I stopped here after checking in my luggage at the airport and it went as smoothly as smooth can go. Especially having TSA pre check is like the icing on the cake! Smooth transition...

A funny thing happened on the way to my gate at the airport. The line for non-pre-check was shorter…read morethan the line for TSA pre-check. I almost took the short line but I thought better of it and bided my time in the pre-check line. That's the only time I've ever seen that happen. The staff is very professional and I made a comment to the agent and he laughed and agreed with me that it was unusual and he thanked me for pointing it out.