The website didn't work. There was one flight attendant that was nice the rest sucked. One flight the chair didn't go back. I had a stiff neck. Second flight I thought they going make check my purse because they said it needed be in overhead but there weren't any room. So they allowed it by me. I wasn't going to check my purse when they allow customers with all kind of crap. I had medication in it. They need to rearrange the policy. read more

Trash. Every time I fly AA, there's a delayed flight. Flight attendants are usually rude, too.

All AA flights for a recent travel to and from destination were on time. Flights attendants were kind and helpful. First class was... well, first class! Highly recommend. read more

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I had AAnother AAmazing AAmerican AAirlines flight when I flew from CLT to ORF this week! I started at GSP, connected in CLT and then came to ORF. The crew onboard was fantastic and the flight was very quick. Definitely love being top tier on AA, but even before I had status, I was happy with the experience. Yes, there are delays or cancellations at times, but that happens with all airlines. Pick one and stick with it and gain status, but flying rarely and a utilizing a different airline each time and then whining about your negative experiences has gotten old... Read the majority of reviews about all airlines and it's the same story. Gaining status helps, but even if you fly only occasionally, expect issues and arrive early. Don't buy close connecting flights. Be prepared for the unexpected. read more

Update. If a plane is small and doesn't have overhead bin space for carry on bags, especially if a person is flying first class , the check in team should notify the guests at the ticketing counter, so that things can be transferred. Basic courtesy notification. Flying with equipment that can't be allowed to be out of a persons sight, is not negotiable. Not happy with the airline this morning. The young lady that was staffing the actual gate , was placed in a bad situation with multiple guests being upset. Not cool at all!!!! Do better American. First, when I went to the ticket gate, Quick and friendly check in with the staff for my flight today. Appreciate their patience and help. read more

I've been flying with American Airlines for over 2 years, almost exclusively now and they have never let me down in all that time. I fly for business travel a good deal of the time and American Airlines has always earned my respect and loyalty. I've had a few issues along the way but Customer Service has been amazing to work with to assist me in getting the issues resolved. read more

Love a good AA flight. Patti Labelle was on my flight. Smooth flying zero interruptions. First class was great too, can't complain.

If I could give less than a star I would. Stuck at the airport for OVER 24 hours, no compassion what so ever by the staff, was treated as if I was a problem or inconvenience not an ACTUAL PAYING CUSTOMER. I am traveling with a person with an illness that requires medication and still was disregarded as if I was a bother. Instead of being told up front that it would be a while so I could arrange other means of getting home I've been lead on and having to wait with little to no information. I've spent over 300 dollars in subpar food, not to mention I cannot even sleep in peace because up until 2am a "practice" fire alarm has been going off non stop. This is awful, and I DO NOT recommend taking this airline unless you have time AND money to waste. read more

So I had the pleasure of being serviced by Kyla. I was sort of running late for my flight. I made it to the front of the line and was out of there with great experience. Got all my bags checked and she made sure I was in Group 1 on all my flights with American Airline. She truly made stressful morning to a calmer one real quick. Thank you Kyla!!!! read more

Delays and cancelations forced my original landing time from 1254 to 5:56PM and forced me to book a completely different flight. All of the upgrades I paid for were gone and I was stuck in middle seats for the entire trip from Virginia to Hawaii. read more

Stranded me back from overseas flight. Cancel my flight before the weather came in and then canceled it twp more times I am also military and then made me wait 3 days in New York at my expense ended up sleeping in a disgusting airport floor. The hotel voucher no meal voucher They had all day to load my luggage... Now it's gone missing! F.AmAirline read more

Wow! Super busy early morning at Norfolk International, and the AA ticket agent was so helpful and friendly! We had e-boarding passes but had to get in the ticket line to get TSA Pre-check on them. Plenty of different lines for tickets, bag check, etc., and dropping off checked bags for screening was the fastest I've experienced in a long time. Great job, American! read more

They threw my luggage so hard that it ripped open. Shame! They replaced my luggage with something real nice today, at no charge! read more

American Airlines - nice and bigger! - Airlines Near Me - Norfolk, Virginia

I fly American the least, but all good on flights the last few months. They tend to be the most expensive and have less routes to where I travel most. My most recent American flight from Norfolk to DC to San Diego was on time each step. I felt safe the entire time. Staff wore mask the entire flight. They are now filling third rows. I would say a 3.5 fits them best and recommend. read more

American Airlines - Airlines Near Me - Norfolk, Virginia

It's one step forward and 1,200 back for American. After the day I had today - I'll pay any price never to fly this airline. We arrived at 6am sharp this am for a 7:35 departure and check-in was quick despite the line. After that TSA was also pretty quick since we have pre-check. We board on time and taxi even a bit early to the runway - all the way. Then the pilot says he's on the line with maintenance. Then we taxi back. Then we have to deplane. They say we're going to be delayed 30 mins. No biggie we have almost two hours for our layover in Chicago. Increasingly over the next hour as we stood in line and say update after update we understood it wasn't departing soon and we'd miss it. My husband called and they said for us to just leave and "try again tomorrow". Nice. He had us rebooked in Chicago as long as we left by 10:45. Nope. Call back and rebook again - arguing with them about swapping to delta or united and they're saying it's full while we're checking and see a half-full plane. Finally, a supervisor does the swap. We go and collect our bags at baggage claim - go through United's check in and pay $115 for bags we just paid $90 for. We're told to "file a claim". Now - although we have United member rewards accounts - our TSA pre-check isn't on there. So we have to go through and take all our stuff out and off our shoes. Etc. Oh - and our trip had 2 flights but now has 3 and we arrive at 9pm instead of 12:30 noon. I'm absolutely done with them. We lost an entire day of vacation when other flights were available and we had to fight and argue and escalate just to get what we got. Rebooking on their app was an absolute joke. No thanks. Even if Delta is considerably more - it's worth it. Garbage. read more

After they rebooked my flight when I was supposed to be flying for 8 and 1/2 hours from Virginia to Boise Idaho they are sending me up to Washington DC for 13 hour layover plus I paid for aisle tickets and half of mine are not. They won't put me up for the night even though it's 13 hours and they blamed it on the weather. I said I've been watching the radar there's nothing going on what weather are you talking about? I've been watching the radar! Never again!!!! read more

What a beautiful experience flying in the plane of American Airlines.The Captains (each flight) allowed us to get in the cockpit and let my granddaughter sit in their seat to explore the flight instruments. The flight attendants (Jeanetta) were great on the flight from CLT to LAX, LAX to CLT. (We saw Jeanetta on the round trip going & coming back from LAX, she provided 1st Class service) of course the Norfolk flights were also great. My number one choice for Airlines is American! The food was delicious, plentiful and healthy choices were available for vegetarians. read more

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I had to remove a sweater because my suitcase weighed 200g more, it's incredible With other companies there is a courtesy kg read more

Every flight delayed-by a day and then by hours. Had to wait for a crew (short staffed?) flight attendants were very aloof and not very helpful or friendly. Everyone seemed ignored they had to be there. American Airlines needs to offer refunds or partial refund if your services were unable to be met or completed. But, thanks for getting me safe to my destination...over 17 hours later than expected. read more

AA has been completely hit or miss for me. Sometimes I have a wonderful experience and other times it is really not good. For the most part the flight attendants have been friendly and helpful, but it is a far cry from the kind of service you used to receive on a flight. I know COVID affects many of the in-flight rules now, but the professional standard seems to have been lowered. I will continue to use American, but it would be nice if some of the old standards were put back in to place. My last flight the seats were falling apart and the second leg my chair didn't work properly so with any incline the chair started leaning backward. read more

Not horrible. Granted I come from Seattle land of the 2+ hour wait time through security if you don't have first class, an employee badge or TSA pre check -___- so almost any airport is better. Aside from DC or San Antonio since some crack pot thought it was a good idea to NOT connect the gates so on connecting flight you have to go out and back through security, frakin wack jobs making me run from one flight to the next cause they are too lazy to knock down a damn wall -____- . *Rant done* Very clean airport, though it says INTL it's very small and only really 2 terminals I think, but the INTL Comes from the Norfolk Navy base and all the military come through there. Which there was a lot flying out on the Sunday I was there. Not many options for food so eat before you arrive. read more

American Airlines - View from takeoff towards the base and ocean. - Airlines Near Me - Norfolk, Virginia

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Terrible, terrible airline - but we all already knew that. So incredibly tired of American Airlines pretending to be an airline. It is tiresome. Anybody who had experience flying knows to avoid American (not that United or Delta are that much better - but at least they are marginally better). And American has the worst hubs - Dallas, Charlotte, Miami, Chicago (terrible to be there and not in the nice United terminal). I have been flying for over 40 years, and have logged millions of miles read more

if I could give a -*I would first my flight has been delayed 4 times. now it delayed again due to Norfolk airport runway close! I asked for a blanket because I have to sleep in airport till 5am and they won't even provide any blankets! the voucher is stupid because its 1 am now by the time I get to hotel and lay down it's time to go back. and you pay for the Uber on your own! that's bullshit! this is why I fly Delta! read more

Been awhile since I've updated my review. This flight was just a good as the last flight. Didn't get warm washcloths before they served breakfast but that's alright. Breakfast was pretty good. They also gave us cinnamon rolls which smelled and tasted so yummy! Flight attendants were friendly and attentive. Almost got delayed several times due to the weather but pilot kept everyone informed and we were only behind schedule about 30 minutes. Overall experience was great. read more

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So I had the worst experience yesterday traveling from Savannah to Virginia i ordered my tickets 3 weeks in advance payed for a carry on and 1 checked bag only to get to the airport and be told I have to pay extra money so I paid it just to get ro my plane and they said it left already was suppose to catch a 5am plane and get to my destination by 8am but instead didn't make it till 3pm read more

I flew out of Norfolk airport an airport I frequent. I love the convince of it. I decided to treat myself and fly first class today....will never do that again with American (atleast) priority boardimy ass! Waited 30 minutes while the regular line was moving away. Learn what priority means! read more

The woman named Nedra at the priority check-in for American Airlines is one of the rudest customer service employees I've ever encountered in my life. You'd think it would kill her if she smiled. She is short and answers questions like you're a burden and are bothering her for being there. I would rather stand in the regular line and wait for someone who is kind, than have to deal with her pure rudeness and arrogance ever again. read more

Very rude flight attendant on board my flight from Norfolk to Philadelphia. I don't mind switching seats for the elderly but at least offer kinder assistance when the original seat holder doesn't know where to sit because my original seat was changed before I boarded. Very unprofessional how the flight attendant went about helping me. read more

I could not, apparently, update my previous review. Trying to resolve earlier problems stemming from a cancelled flight in Fresno, CA (involving the Fire Department, no less!)...I was just rerouted incorrectly...twice! I guess that the next step is the Better Business Bureau. How is this airline permitted to operate in the USA? I would compare my experience to the "Keystone Cops", but that would be unfair to that incompetent group. Unbelievable. read more

American Airlines is the worse. They canceled my son's airline ticket while he was waiting to check in at the Hong Kong airport with no notification. As we scrambled to get our son on another flight. They miraculously found one seat on the very same flight for double what we paid and a wise seat. I wrote the airline with my complaint and the reply with we have a gift for you and to check my email. It was a $150 credit. What?? That was an insult. I initially paid $1,500 and ended up paying $2,600 for the same one way ticket. What a ripoff. I will NEVER use them ever again. They loss a very valued customer. Buyer beware with American Airlines read more

1 star due to you have to give at least 1 star. America Airlines sucks. All of the airlines suck, but America is the worst.. how is it possible to get somone else's name on your ticket? When they are a contract carrier and you have to use them. There is a reason. The only timeni wl fly this piece of shit is when somone else is paying for it. This is the worst. Avoid American at all cost. read more

Had two round trip tickets, non-stop to Miami for Thanksgiving week. Got a call a week before the flight out. Apparently they changed our return flight from non-stop to a layover in Charlotte. No offer of a voucher or compensation at all. We fly non-stop because of the convenience and pay a little more for it. Also during these covid times we doubled our risk by having to go through an additional airport. Been flying AA for years and always been happy. They really let me down this time. read more

Let me say that if I could give zero stars I would!. We purchased tickets for a trip to the Dominican Republic early this year for a wedding we were invited to and once all the deaths and sicknesses going on out there we decided it was best to back out for safety reasons. We we call to cancel they said we would get a refund on both tickets only to find out they decided to not refund one of the tickets and give us a credit on one without advising us of the change of decision which is poor customer customer service and communication on their part,needless to say after a call to their customer service we had to speak with a supervisor because you're not going to tell us one thing then do another without any type of communication. We finally get it resolved and they say it takes 7-10 business days for a refund in which they hit the card immediately after the tickets are booked,go figure!!..needless to say I wouldn't recommend flying with American Airlines. read more

If you like being stuck in a layover airport, when you could have been left on a Hawaiian island due to multiple cancellations....then Fly American! read more

It wasn't a good experience. The flight attendants were rude. The pilot smacked the plane on the ground landing back to Norfolk it was a very rough landing where it made my knees slam into the seats. Don't fly with American Airlines read more

Flight attendants have no class. Are very rude & disrespectful. Delta is definitely a way better choice with an excellent customer service ratings. American Airlines needs to definitely get the employees some customer service training asap ! Will never fly with American Airlines after this unacceptable behavior! I don't even want to give them one star‍ read more

Worse airline!!!! Flew twice this month with American airline and both time's the flights were delayed for hours, then canceled. Never flying with American airline ever again. read more

Cancelled our long planned for flight. Unable to offer alternative. So very disappointed. They offered nothing. Lost money for hotels and car rentals. Because of THEIR error. I've learned my lesson about this airline. They won't be able to do it to me a second time!!!! read more

Three stars because of all of this craziness with flight cancellations giving me a major headache and having to reschedule my trip THREE TIMES. The only redeemers are Mary and Ann in Norfolk. They better give y'all a bonus! You're the reason it's not 1 star. read more

American Airlines sponsors Payless car rental and I'm surprised that they will deal with a horrendous company. I am currently dealing with an issue from the car rental company that I booked through American Airlines! This is such a headache and I cannot get any help from American Airlines or Payless Car rental!!! I was told that it would take 5-7 business days to deal with an open case!! What type of business is American b airlines promoting!! read more