Great ride and great service. Although they were able to pick me up at the exact time I guessed I'd be ready at after my surgical procedure, they gave great latitude in time when I was trying to arrange a pickup time. We all know that procedures can be delayed. The entire experience was very convenient and they worked well with the hospital staff. Two thumbs up for Vivian. read more

I used Amera for an outpatient hospital procedure. THIS service was wonderful. Vivian was my driver and she was caring and a skillful driver. I felt safe and taken care off. I was so impressed and will definitely used this excellent service again. read more

They were recommended for transport of my husband from home to medical appointment via stretcher. I Provided all the information they requested and verified it, they were very friendly and confirmed information They were to call me back in 30 minutes, never happened--so I returned call and they said--yes, we will call you shortly--after over 5 hours and needing to confirm medical services for the next morning -I recalled them again--The said they had been calling us but nobody answered--I said no- not possible then--the lady gave me a number she was calling which was NOT the phone number I confirmed with her hours earlier. I said just cancel your questionable intentions and was able with help from Alamo Veterans services- to find a very reliable ambulance transport with Acadian. DO NOT trust this company, they are not reliable.. read more

This booking went very badly and causes me to conclude Amera isn't competent to handle my business.  Your driver was a contractor.  First mistake.  Second, he lied about picking me up to your dispatcher then had no excuse for being so late.  He should be fired.  It took four calls to you to get the issue resolved.  Only because my MD could accomodate me coming in late was I able to keep my appointment.  He was 45 mins. late with absolutely no valid excuse.  For the money you charge, you need to ensure by whatever means necessary that they fulfill their commitments.  This is not ordinary taxi service, it's medical transport.  You absolutely CANNOT screw it up, not even once. I have attempted to contact Elena Rivers, CEO of Amera, by LinkedIn to discuss it.  I will certainly do so if she contacts me.  Failing that I will use other ways of tracking down her phone number and calling her. Ms. Rivers needs to make changes to ensure quality control and that drivers are not lying about their whereabouts or doing things they shouldn't be on the clock.  I suggest putting GPS on all their cars like is done with trucks.  Also hiring contract drivers is a very bad idea.  There is no accountability or commitment.  It's like moving cos. outsourcing to local contract movers.  Very bad idea. I will not be using your service again and am rating it one star on various business review sites.  Frankly after your very bad performance today I should insist that you not charge me at all.  The only reason I don't dispute the charge is because you EVENTUALLY showed up only after repeated phone calls to you. Rating: one out of 5 stars and be glad you get one star. ------ 6/1: Update: Ms. Rivers contacted me.  I explained the two things Amera needed to do to fix their problems: stop using non-employee contractors to pick up people.  This isn't Uber, it's medical transport.  Liability is much higher and they can't afford to mess around with unknown people.  Second, put GPS trackers on all vehicles.  Like the trucking industry, they need to know where their people are at all times.  Ms. Rivers' response was that she didn't need a business consultant but instead just wanted to talk to me as an upset client. Umm, no.  That's not how it works.  I am the marketplace, not you.  The business serves the market.  The business does not get to determine what the marketplace says or does nor define the frame of conversation. Our conversation degenerated rather quickly. She was being arrogant and haughty.  She refused simply to thank me for my sound advice and instead chose to argue over the politics of our conversation.  Eventually I hung up on her, as well I should have. I am disappointed that the CEO of this company is not open to sound advice from customers re how to fix their glaring problems.  I don't know if Amera is public but if so, I recommend you SELL.  I further recommend to Amera's Board of Directors that they review Ms. Rivers' tenure at Amera as CEO. 6/4: Response to Elena, CEO of Amera, who just replied below. I did request to speak to a supervisor -- twice. The one I spoke to was in fact the model of customer service. She stated what she was doing and when I could expect to see a driver. Your driver was very apologetic. This perhaps because he knew he screwed up ROYALLY by simply not doing his job. I asked what kept him. His reply was he lost track of time. That is no excuse. As a contract driver (something you need to stop doing) and lacking accountability re his whereabouts (something you could insure by using your own actual employees instead of per-ride contractors like happens with ride-sharing companies and use GPS transponders like truck fleets do), of course he had no incentive to do a decent job. This isn't Uber. This is MEDICAL TRANSPORT. You cannot afford to screw it up. Your liability is too great. Instead of thanking me in our call for my feedback and leaving it at that you got all high and mighty. That was wrong. I am NOT one of your employees nor would I ever be. I am the customer. You completely dropped the ball. It was a fail. Instead of just dealing with it and moving on, your holier than thou response has created a huge PR mess for you. You have only yourself to blame. You do not get to define the terms of our conversation. You instead are on the hook for listening to the customer and thanking him for even taking the time to try to talk to you and tell you exactly what you need to do to fix your problems. Instead you chose to be arrogant and self-important. ALL business is customer service. ALL business. You either never learned that in school or never learned it at work. How you got to be a CEO I'll never know. But you have no business being one. You should be sacked and replaced with someone substantially more competent. As long as you are CEO of Amera and it continues to use unaccountable contract drivers, people should not chance it with your company. Period. read more

I've been waiting for a callback to my appointment tomorrow morning and no one has called me back!

Outrageous! $645 quite for a one way, 4.1 mile trip home from a colonoscopy. After expressing my disgust they offered me $100 discount. Shameful business. read more

Hi All who are looking for an awesome medical transportation service. We were looking for someone to help a patient at last minute with medical Transportation. Crystal and David were amazing, they made it happen. Crystal when above and beyond to make it work. Within a reasonable time before a scheduled surgical procedure, they were able to find someone for our patient. It helped our patient to move forward with the surgical procedure as scheduled and get the patient back home safe. Thank you for Crystal!!! I think she was a manager? I did not ask for her role in the office but praise God for her!!! read more

I booked Amera for transport to/from a endoscopy appointment. Booking and confirmation were fine; and they provided multiple reminders of day time which gave me hope that they would be professional and timely. When I confirmed the appointment 12 hours before pick-up I asked specifically if the driver who dropped me off would be picking me up since I would need to provide a name/number to the facility upon check-in (no guests or waiting was allowed in the facility due to COVID). I was assured it would be the same driver and that they would provide their name and phone number for the facility to call when it was time for pick-up. Fast forward to being in recovery and having the nurse tell me they called my driver and was told he was just a Lyft driver and wouldn't be coming to pick me up. I called the driver directly (when I recovered enough to do so) and he told me he just drives for Lyft and the pick-up was ordered by another company (Amera) and there was nothing he could do since he was at his 'day job'. I scrambled to call a friend who then had to take off from work and rush to come get me; it was incredibly stressful and not what I needed while trying to recover. When I called Amera to figure out what happened and ensure they didn't charge me for this fiasco they first wanted to tell me it was my fault for not calling their corporate number and requesting another driver for pick-up. When I refused to accept this as an appropriate abdication of responsibility they offered to 'elevate' my complaint and have someone call me back. I received a call back nearly six hours later (not what I would consider responsive for a medical transport company). The representative again tried to say I just didn't take the return trip and they would refund it (as a courtesy); when I refused to accept that they offered an additional small discount on the trip to the appointment which I accepted in order to be done with dealing with Amera. In the end, I still paid 2X what I would have paid to just take a Lyft there myself and had to get someone to take time off of work to come pick me up, which is what we were trying to avoid. Do Not trust Amera to transport you or your loved ones. read more