From the start, my interaction with this company was superb! My AC had gone out in the heat of summer. UGH! I called American Air Masters and Cary set me up with a next day appointment. I had a full day planned already and kept calling back because I sure didn't want to miss this appointment. Cary was very kind and understanding and told me the service tech would call me. Steve, the service technician, was kind enough to call me when he was 30 minutes out. When he came he pointed out that the compressor that was having problems was a 2006 compressor, That meant this sweet machine had been working for 20 years! A dishonest technician would have told me that that was a long time for a compressor and it needed to be replaced, But Steve is honest, and did his due diligence, He diagnosed it as a capacitator problem, fixed the capacitator and within 24 hours of my first call to this amazing company my AC was again cooling! I then hired them for yearly maintenance because they had built a trust level with me. American Air Masters is a top rate company!!! read more

Curtis Dorsey, came over to help with a blower motor issue in our indoor unit. Another technician visited our home the previous day, to diagnose the issue. He, too, was very professional. Curtis is a very professional, no-nonsense type of man, not trying to up-sell you, and the entire experience was very pleasant. I am very fastidious and finicky when it comes to everything and not very easily pleased! He was very thorough and I honestly think that he pays a lot of attention to details, as if he was working on the A/C system of his own home. I can't recommend this company more warmly! Juha J. read more

I highly recommend American Air Masters! I've used this company numerous times, they are punctual, very professional, respectful and very fair on their pricing. read more

Curtis Dorsey is very professional and knowledgeable. he goes above and beyond to solve any issues that you may have. Would not consider using any other company other than American air masters with Curtis Dorsey. read more

Curtis is THE WORST. I`ve called him 3 times this week to come to a house and the problems seems to not be fixed each time. I am a paying customer and if I say something is wrong and over the phone you tell me it`s not and to call another company to come out, what kind of customer service is that? I`M PAYING YOU. My family has used him for over 15 years and to hang up on me and tell me I don`t know what i`m talking about... great way to treat a customer! read more

Service was excellent as usual. Wore mask and did superior work. Great family owned cooling and heating specialist. Recommend this company highly. Thank you Curtise. Don & Verda Turner read more

Scheduled appointment a week ago, called to confirm appointment before I drive 1 hour from work. Person answered yes we have you scheduled today From 9 am -11 am He will call. Received a call at 9:40 individual said he would not be able to make it. Asked if I had air. I said 2 units no sir. He offered a recommendation company or wait until July. read more

We just had a new Lennix HVAC unit put in by American Air Masters. Curtis came out to give us a bid and explained how and what they were going to do. He answered our every question with great detail before we had to ask. We told him we have a system that is 11 yrs old and that we have never been cool or warm in the master suite. He looked at our current duct work and explained what was wrong. We had other bids (much more expensive) and none of them explained anything other than a short answer to our questions. One company was not changing any ducts. Jeff and his crew came at 9:00 am as scheduled. They were very kind and professional. They completely redid the routing of all ducts. I was totally surprised by this. I can't even say enough about how great these guys were. I will recommend them highly. read more

I had Curtis give me an estimate for a new Lennox HVAC in mid Feb. Estimate was very fair, and I could tell he was very knowledgeable. On Feb 17 Jeff and Greg(I think) did the install. Finished job was better than I was expecting. The new system is a huge improvement, and the installation made access to unit easier.I am more than happy with my new HVAC system and American AirMasters. Getting ready to retire and now one less thing to worry about. I would recommend American Air Masters read more

I had American Air Masters recently install a new HVAC system and re-do all my air ducts. Out of 5 companies they were not the cheapest but they were the most professional and helpful. Curtis did a great job explaining everything in detail so that my wife and I completely understood. On the day of install 2 crews showed up on time and finished the entire project in 1 day. No my house is finally cool and I couldn't be happier. Curtis has also installed systems in my brothers home and 2 other neighbors. This is definitely a reliable company. read more

Absolutely spectacular company - this is how service companies should be! We first called to get an estimate on a new system in June 2016 (apparently i never "posted" this review at the time, so its delayed), more of a proactive step because we suspected our A/C was on it's last legs. Curtis got tied up on another job and came later than originally planned, which meant at 8:30 on a Friday evening he was at our house, patiently reviewing all the options and explaining what everything meant and how they would the replacement. The poor man was obviously exhausted but he still made sure to go through everything with us. Out of 3 bids he was in the middle, but based on his professionalism and experience (and a few little things they would do and the others didn't) we knew he was the right man for the job. Little did we know our A/C would die the next day - literally. Since it was a big job (we had hoped to wait until fall for a new unit) we decided to try our home warranty. What a nightmare! Not only did they leave us without any A/C in 90-100 degree temps in Texas, the company they sent was incredibly unprofessional, rushed, and honestly we just didn't trust their so-called analysis. So after a week of misery we gave up and called Curtis again. This is where it gets really impressive - they were booked up with installs for 7-10 days, understandable of course but not ideal. When they found out we have no a/c at all they (both he, and his wife who runs the office) immediately offered to provide us with window units to at least get us by. We were amazed, talk about customer care!!! While on the phone with Curtis, he realized it was the end of the day Friday and the warehouse would be closing so he hurried to get ahold of them and told us he'd call us back with a plan. True to his word he called us back (again this is Friday night) and told us he'd pulled a crew in and they would be at our house between 9 and 10 the next morning. The guys showed up at 9:15 am, got right to work and had our system installed by the afternoon. Curtis even stopped by to see how it was going and make sure we were ok. This company is 100% about customers, they genuinely care and they are honest and upfront about every detail. I cannot recommend them enough - if you need A/C repair or replacement in the DFW area definitely call American Air Masters, you won't be disappointed! read more