I used Laurie Mechanical for a stove issue I was having. They did a great job and communicated well…read morethrough out process. I would use them again I really enjoyed their upfront pricing. That took away not knowing what to expect.

I patiently waited over a week for the service person to arrive and reached out several times. All…read morethe repair companies are booked days in advance. I reached him and he apologized on Thursday. We booked for Friday, he again, did not call or show up. I do not recommend this company if you have an emergency service need. Unfortunately, because it's my primary refrigerator and my kids are home for the summer, so it was filled with food, I took time away from my work. Since he did not show up, I had to throw away food and will receive no compensation for the lack of service. Please do not use this company.

I had the best experience with this company this week. Not only were they responsive and quick to…read moreassist with a problem I was having. The technician (I wish I could remember his name, I'm so awful with names) went above and beyond to help with an issue that he didn't need to. Pointed out a water leak that I didn't realize was as bad as it was, stayed to ensure it had stopped, and then assisted with helping me with the water issue, and even cleaned up a mess that he didn't need to. Truly next level exceptional service. I will never use another plumber again. They are so upfront with pricing and I really felt I got my moneys worth.

5 stars as usual for Muetzel Plumbing. Water heater leaking. Water in the basement. Needed a…read moreplumber quick. Called Muetzel. They sent a couple of guys out. Replaced a valve. In and out quick. Didn't try to sell me a replacement water heater. Just the simple, quick fix I needed. Saved a bunch of money other companies who might've tried for the bigger sale.

Trevon came to my home for a furnace repair. he was professional and friendly. he worked…read moreefficiently and communicated clearly! I will definitely call them again if the need arises!

My wife contacted Sears Heating and Cooling (SHC), after I noticed that our AC was leaking. The…read moretech diagnosed the problem as a sludge build up in our discharge drain. In order to clean our discharge drain he cut the pvc. The tech then used a coupling after flushing out the drain line. I noticed that he did not glue the coupling so I asked him to do so. He indicated that it was acceptable to leave the coupling unglued, which gave me pause, so I proceeded to put a paper towel under the coupling so that I could detect a leak. The tech then agreed to glue the coupling after, he noticed me with the paper towel. As he tried to remove the coupling to apply the glue, the tech broke the p-trap. About an hour later, (after he went to the SHC shop for parts), the trap was replaced, everything was glued, and both of us were upset. I contacted the tech's supervisor the next day, and she defended the practice of not gluing the coupling. To appease my concerns, the supervisor, scheduled a lead tech to come to my house to review the work of the first tech. When the lead tech arrived, I explained my issue, and he also agreed that the coupling should not be glued. He took exception to my point that something as simple as not gluing the coupling, in my mind, suggests that other corners are being cut. After he completed the work, my wife contacted the supervisor again, and she indicated that the lead tech found my actions to be confrontational, and thus, he requested to not be dispatched to our condo again. My concern is that SHC is not following Ohio Code on servicing drain lines which states: While standard joints cannot be left loose or unglued (which risks water leaks, property damage, or air suction break in the trap), the code requires that traps and drain setups allow for cleaning and clearing blockages. To stay code-compliant while keeping the line serviceable, installers use a threaded cleanout cap(which remains unglued on purpose so it can be unscrewed) or a PVC union rather than leaving regular pipe joints dry-fit and unglued. In addition to using a threaded union, I recommend a 3/4 Fernco, and the lead tech dismissed the idea as a more expensive option than just cutting the pvc and dry fitting a coupling. If SHC is not following the code, admittedly/ intentionally, on something so simple, where else are they committing more egregious infractions?

Superior service and quality work. Love Scott And his attention to detail ! Stay away from the…read morebig commercial HVAC !

I switched to KNOW Heating after using a big name company that I did service with for almost 10…read moreyears. The big name company with fancy commercials on TV And took monthly service amounts to "make it easier" for me. 2 years ago they said that I needed to replace my ENTIRE air conditioning unit that they had been servicing for almost 10 years. The unit was only 11 years old at that point. They tried to sell me a new one for $9k !!!! I decided to get a second opinion and had 3 different companies come to check the unit. THERE WAS NOTHING WRONG. They said someone had loosen up a valve and all the antifreeze was gone. Needless to say I was almost the victim of fraudulent business practices. I dropped my contract and have been with KNOW ever since - you WILL NOT find a better HVAC company with amazing customer service and integrity. Ask for Scott! I have referred 5 people since then and they all love the service.

I am very happy with this place. I needed a leak in my basement pipe fixed and also needed some…read morepipe re-ran because we recently installed a water softener and filtration unit. When I called the rep that took the call was very friendly. They were able to get plumbing technician out to our house in a matter of days. The technician, Dave, was very friendly and very knowledgeable. He completed the job quickly and exceeded my expectations. The price for the service was very reasonable and I am glad I found this place, I will certainly use them again at some point. Everyone needs to have a good plumber on speed dial!

Update 6-3-2025. Just hired these folks again to take care…read moreof an urgent and difficult issue. They sent out Kyle and Tyler. These guys are true professionals. Diligent, thoughtful, good communicators (they listen), polite, and very "likeable." Kyle and Tyler worked like surgeons: precise and clean. They also gave good advice. These are the guys you want working in your home! From 2024: Safe Electric & Plumbing is the only firm you should hire. These people are not only diligent experts who are highly responsive, they are also decent and kind people. We had them work in our home several times - and its always the same: Wonderful. They diagnose the problems with the disciplined approach of scientists. They communicate clearly, are polite and extremely pleasant - but most of all, they are the absolute best. If you hire any other company besides Safe Electric & Plumbing, you have made a mistake.

I reached out because our hot water heater was not working after the breaker tripped multiple…read moretimes. The technician arrived, and my husband showed him our laundry room with our water heater and electric panel and explained what was happening and concern about a sizzle sound after the breaker tripped most recently. The technician did not inspect the water heater, only glancing over and saying it "looks new." He went over to the electric panel and began confirming our fears that what my husband described was a safety concern. He went outside for approximately 5 minutes to look at our outside electric box. He suggested we get it fixed because it's not flush against the house but focused on claims that it would be best to replace our electric panel because it is worn out and a fire hazard. He claimed the reason it was a fire hazard was due to breakers that had been replaced. He repeatedly expressed concerns for our safety and continued to look over at the breakers and claimed he could tell they would fail soon. In under 30 minutes he gave my husband an estimate with options for replacing the main panel for approximately $5,000 or approximately $7,000 to replace the entire electrical panel. My husband and I talked and agreed since the technician was so adamant our existing panel was a fire hazard and claimed we are in danger, we agreed to the full panel replacement. I was handed a tablet to complete a financing application. Nothing about the financing was explained and I had no idea if it's a loan or line of credit. I do know I would be paying for 7 years at 13% interest. While I was completing the financing process, the technician was extremely talkative and joked with my husband about sports. He scheduled an appointment for the following week. He again claimed our existing panel was a fire hazard and that he was glad he was going to help keep us safe by replacing it. After he left, I had a bad feeling. He never said anything about the water heater, which was the whole reason for the visit. Combined with the short inspection, never explaining what made him decide the breaker box was dangerous, the high cost estimate, the invoice that doesn't include a breakdown of material vs labor, or any description of the work to be done, and the incessant overly friendly talking. It began to hit me how many hard sell tactics were used during the short visit. I decided to talk to a family member who said I should get a second opinion and that there's no way any of what the technician said was true. He suggested an electrician who came out the next morning. The electrician quickly found the real issue, which was a loose screw! He told us that nothing was wrong with our electrical panel and that he turned his screw driver 5 times before he could hear the hot water heater come back on. He did not charge us for the visit. He also informed us that Safe Electric and Plumbing has a reputation for unnecessary overly expensive work. I called to cancel with Safe and received unclear answers from their both their AI and weekend answering service about the status of the loan through their lender. I was eventually told to call the finance department next week. I also went back and looked more closely at their reviews and was horrified to see how many of both the positive and negative reviews described similar experiences. This includes many of the positive reviews reporting "electric panel replacement or upgrade" after hiring this company for unrelated work and the negative reviews who also experienced hard sell scare tactics. I'm feeling upset and manipulated. We came so close to paying over $7,000 plus 13% interest for 7 years for a loose screw. After several calls, I did at least get confirmation that the loan would not move forward without any work being done. I cannot adequately put into words how sickened I am by the realization that this business we trusted to come into our home engages in tactics to take advantage of unsuspecting customers. Please beware.

They did a great job relocating my dryer vent from the garage to an exterior wall…read more However, I had a very disappointing experience with another repair. They replaced the thermostat on a system that was working, and shortly after they left, the capacitor failed. They insisted it was just a coincidence and attempted to charge me for replacing a part that failed immediately after their work. To make matters worse, I was told that if I did not pay, they would return and remove the capacitor they had installed. The dryer vent work was excellent, but the way this repair and billing issue was handled was unprofessional and left me with serious concerns.

Our furnace started making noise during the coldest part of the winter and we knew we needed to act…read morefast. After getting a few quotes we decided on Pickerington Heating and Cooling aka Five Star Home Services. They had the best price but also the best warranty, company story and our best interaction with a sales person. Once we made our decision the were able to schedule the install within 48 hours. They also easily installed the smart thermostat we had purchased. The installation techs were friendly, quick, thorough and clean. We would highly recommend calling Pickerington or one of their other local branches.

WOW...I look so forward to this review. We came home last Saturday afternoon to find we had No A/C…read more Knowing I have a 23yr old A/C unit I knew this was coming. I called 3 companies and set apt.'s for Monday. 1 was a company we used to service our current A/C and Heater for the last 9 pears and they have been great. The other 2 were the best rated I found that I liked. Pickerington Heating and Cooling aka 5 STAR SERVICES did not come in the cheapest but was in the middle and the reason I pick them was because of the Salesman Josh ! An older very experienced man in the industry not just sales. He was so knowledgeable about all the systems and what I truly needed. But he convinced me what separated Pickerington Heating and Cooling was the staff and installers. The Installers are truly what matters in a job like this. They told me on Monday they were so booked that it would be next Monday before I could get a Fill install. But Josh went above and beyond and stop back the next day with a capacitor that got my old one up and running so we had a/c to get by with. Sure I could have just had him replace that and been done and we both knew that, but it is 23 yrs old. So we chose to replace it. Now they call me on Tuesday and say an opening came up and they could squeeze it in Thursday !!! Great News !!! Now the BEST PART ...The 3 men they sent out Jerrick, Tony and Zane. These 3 worked together like an Ohio State Offense ..2 worked inside taking the furnace apart and Zane outside taking the old A/C unit apart and installing the New Goodman. When it was all said and done I was so impressed ..Clean as you go, organized, communicated great between the 3 of them. Every thing they touched or did looks great, clean and professionally installed. I have been in sales and high end customer service and these guys ROCKED IT...Thank You All...You deserve this review...If your reading this far...Do NOT hesitate to call this company..