Cancel

Open app

Search

American Airlines

4.0 (1 review)

American Airlines Photos

Recommended Reviews - American Airlines

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

2 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

Aeropuerto de Barcelona El Prat - Inside

Aeropuerto de Barcelona El Prat

3.3(503 reviews)
0.3 km

With my most recent visit to Spain figured it was a good time for an update…read more This is a great airport, very spacious with plenty of places to sit down, lots of little places to grab a bite to eat, do some shopping. This time around I noticed video games you can play, there was a kids playground inside, fun am sure for the kiddos & moms hoping to keep the kids from running around. Going through security was quick & easy, you can move around easily as sings are clear & easy to follow for such a busy airport it really runs well, nice & clean & at least everyone we interacted with with nice & friendly.

Alas, we bid farewell to Spain. First step baggage check. We got an error message at the…read moreself-check kiosk stating that we needed to see an Air France airline representative. He checked our bags but he was extremely unhappy that the kiosk directed us to him. The hubs was a little disappointed when Air France confiscated his carry on bag. In Europe some airlines have strict measurements for carrying on bags. Now let's talk about Customs...OMG...a long line maze repeat of Rome. Why you might ask? It is clearly understaffing. Only this time it was 1.5 hours. AND this is low traveling season. I can only imagine what the summer months are like. I'm greenbelt certified in business process improvement. One easy improvement would be clear delineation of where you need to go with better signage and better stanchion placement. The customs agent keep repeating the same message to each passenger. Then we got to the window, we saw there were only 2 agents. Long arduous process...

Photos
Aeropuerto de Barcelona El Prat - The Uber waiting area

The Uber waiting area

Aeropuerto de Barcelona El Prat
Aeropuerto de Barcelona El Prat

See all

Vueling - Checking in

Vueling

1.4(380 reviews)
1.7 km

This is the main 'Vueling Airways customer service' (Toll Free) phone number: +1-855-618-0752. It's…read moretoll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Airlines. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Airlines again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

You needed assistance and decided to call this business at +1 855-657-4900 The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Photos
Vueling
Vueling
Vueling - Picture of original flight at 1400 Delayed to 0300

See all

Picture of original flight at 1400 Delayed to 0300

Iberia

Iberia

1.2(19 reviews)
0.6 km

We made the grievous error of booking a business class flight from Lisbon to Barcelona through…read moreMadrid. From the first second we arrived at the airport, Iberia continually reached new lows. They did not post a gate for checkin until less than an hour and forty minutes prior to departure. Then the gates they posted did not have any staff. Now 90 minutes from departure another passenger/victim discovered all 200 people were at the wrong check-in desks. We had to run for 5 minutes and were able to get checked in about an hour before the flight. Security was decent and we arrived at the listed gate with about 50 minutes to spare. The fun was only beginning. While standing in the free for all line, they changed the gate so we all ran to the new one. The gate agents had no clue their gate was our flight, and had no interest in helping anyone find out what was going on. Lo and behold, with less than 30 minutes before the scheduled takeoff, Ms. I don't give a crap announced that the original gate was now correct. So run to that gate and stand in another line. They then changed the flight to almost an hour delay so ciao bambino to our connecting flight to Barcelona. After standing in line for another 30 minutes, we finally boarded. Landing in Madrid after the connection had left, we went to the original Barcelona gate and asked the agent what we should do? We obviously interrupted some very important games of solitaire or tinder romances as she disdainfully waved us away to go to the help desk. So, off we went and found 3 non-functional kiosks and not one sentient being, or at least a breathing Iberia representative. We then had the brilliant idea to go to the Iberia business lounge and see if they could help us. We finally ran into someone who at least showed a modicum of interest and helpfulness and were put on standby for a flight in 3 hours. We asked about our luggage catching up to us and we received the very assuring "maybe". 30 minutes later, we both received economy seats 21 rows apart but we did not care. Flight left on time and arrived on schedule. We checked our Apple ID tags and all of our luggage was still in Madrid so off to find the lost luggage desk. After asking a half dozen people and wandering around for 30 minutes, we found it. Shockingly, there was a line of over 20 people waiting to report lost bags. The story is not over yet as we have been waiting for over 45 minutes and are only marginally closer to the two beleaguered agents. Where this nightmare will end is anyone's guess. We fly all the time and can safely say Iberia is the worst airline known to man or woman. From the complete disorganization and unhelpful attitudes, I am shocked they are not extinct. I guess when government runs an airline, there are no consequences for incompetence and they just keep gorging on the public teat. I would rather hitch hike in a two sizes too small speedo with a transparent bag of $100s around my neck than suffer through another Iberia "flight". Y'all have been warned and can only blame yourselves if you are foolish - no, stupid enough - to ever use Iberia. Caveat Emptor cannot be stressed strongly enough.

I booked an XL seat for extra leg room on a trans-Atlantic flight for a extra cost, and they seated…read moreme in a regular seat. I have called/submitted claims for a refund 3 times now with no resolution. This is VERY DISHONEST ROBBERY. Please send me a refund Iberia! (claim # P20240905-51620189)

Photos
Iberia - Man chignon rules! Lol

Man chignon rules! Lol

Iberia - Cute man chignon n club cut! Lol

Cute man chignon n club cut! Lol

Iberia - Short flight from Madrid and BCN and got jamon y queso, pimenton, guava jelly. Nice. 10.7.23

See all

Short flight from Madrid and BCN and got jamon y queso, pimenton, guava jelly. Nice. 10.7.23

EasyJet - This was the first half of the line, another half behind me....

EasyJet

2.4(10 reviews)
0.3 km

When booking with this airline to fly out of Barcelona, I was hesitant. I must say this was a very…read moregood experience easy smooth process of checking in. No fuss bag drop off. The flight itself was very good. No issues to report. Staff was friendly.

By far the worst checked luggage experience I've ever had from an airline. For starters, the speedy…read moreboarding and bagging conditions are extremely unintuitive. Once I found my bag wouldn't fit as a carry-on, I was told I will need to check it, which is fine. I was already checked in, but the rep at the front told me I had to wait through the entire check in line to get my bag checked. When all I needed to do was go to the bag drop. Why didn't the rep simply explain that? I wait for 40 minutes and get to the check in rep who tells me I need to go to the next line over to pay for it. What? Why can't I just pay at the location I dropped my bag off. Turns out I can, but the rep never told me I could. It gets better. So I go to the next line over to the bag drop and wait 15 minutes at which point the rep tells me in need to go to THE OTHER LINE at the service window to pay. I then wait another 15 minutes at the service window to pay and then I had to go back to the original check in rep (and wait a couple more minutes) to get the receipt for my luggage. Please total that up. Yes, I had to wait in 3 lines (almost 4) and well over an hour just to check my bag. That is the absolute antithesis of anything I would consider "Easy". EasyJet, please review your processes and staff training to be more informative and accommodating.

Photos
EasyJet

See all

Level - August 3 2022.

Level

1.7(22 reviews)
2.0 km

You get what you pay for. Level is a budget airline from Iberia. I booked my SFO-BCN flight…read more(early-Feb) about 60 days from my travel date (mid-Apr) on Level's website. The flight to BCN had a 3-hour layover in Madrid, enough time to go through immigration and security checks, restrooms breaks, and a stroll through DFS. This flight was serviced by Iberia, 12 hours from SFO to Madrid. This leg included food and beverage service much to my surprise as I had previously read these "amenities" were extra. In preparation for the worse I even packed a 3L camelbak bladder which I didn't take one sip till I was as Madrid. The plane was an Airbus and seat arrangement was 2-4-2. The flight from Madrid to BNC was a quickie (1 hour) and on a smaller airplane, 3-3 seating. No complaints really going to BCN. However, coming back was a completely different story. I had let my guard down. We were running a little late due to traffic and luggage check. So when I got to the gate I wasn't thinking about anything. My 3L bladder was empty. Luckily I had time to buy a sandwich and grabbed two regular bottles of water. I say luckily because this flight was non-stop and operated by Level. 12.5 hours no beverage or food service what-so-ever! You may ask for a cup of water which comes with a judgemental glares and sip it guilt-fully. I had to ration my 2 bottles of water, taking small sips just to clear my throat. And don't get me started on airplane seat etiquette. The jerk in front of me just laid his seatback down as soon as it was allowed and kept it there all 12 hours! Anyways.... be warned, if your flight is on a Level plane and you got a "deal" BYOB (and water)!!! At least there was a screen for in-flight entertainment.

We were transferred from American Airlines to Level this past week to travel…read morehome from Barcelona. It was the most stressful experience I have ever encountered. The flight attendants were rude and spoke Spanish or another foreign language the whole time so you couldn't understand them. I really felt scared that the plane might not even make it over the ocean truthfully. Very creepy behaviors and they treated all of the passengers like we were inconveniencing them. On American long flights include a pillow, a blanket, dinner, drinks, snacks, and earbuds. Other than a small cup of water WE HAD TO PAY FOR EVERYTHING ELSE OUT OF OUR POCKET! I contacted Level and they did not really care and wouldn't be refunding the company that paid for our flights or us personally for what we had to purchase to survive the 9 1/2 hour flight. NEVER TRAVEL WITH LEVEL!!

Photos
Level
Level - At Barcelona's (BCN) El Prat.

At Barcelona's (BCN) El Prat.

Level

See all

Norwegian Air Shuttle

Norwegian Air Shuttle

1.7(11 reviews)
0.3 km

DO NOT FLY NORWEGIAN. Nothing but disrespect from the employees…read more Will try and get you to spend more on missed flights and late check-in's by making you stand in 3 different lines, get to the front, and being told to move again. Started check-in process exactly 3 hours ago and still have at least an hour wait in the NEW line. Manager tried to get physically aggressive with my husband as we expressed our concerns of how many people will miss their flights based on their 1 line for international and 8 OPEN lines for domestic with no signs indicating this. (they even admitted they don't have signs for this!) Lucky we came to the airport 6 hours in advance today, because this company isn't getting another penny from me trying to give international patrons a runaround like this 100% on purpose. Rude. Disgusted. Unacceptable.

THE most inefficient airline I have ever experienced. The boarding process is third world quality…read more They tell you to get in line one hour before boarding and then won't let you board for another two plus hours. This happened to and from my destination. Priority boarding my A## No explanations no sorry for the wait no courtesy in any way. Standing for hours in a hot terminal. No water no nothing. I will never use this airline again.

Photos
Norwegian Air Shuttle
Norwegian Air Shuttle - Does anyone read or listen to the instructions anymore?

Does anyone read or listen to the instructions anymore?

Norwegian Air Shuttle - Cost almost 260 dollars extra to take this tiny " carry ons" on the plane both ways from Los Angeles to Spain.

See all

Cost almost 260 dollars extra to take this tiny " carry ons" on the plane both ways from Los Angeles to Spain.

American Airlines - airlines - Updated July 2026

Loading...
Loading...
Loading...