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I have been going back and forth from Pittsburgh to New York every month or so. I like American Airlines the best overall. In all my flights from Pittsburgh to New York & New York to Pittsburgh I have never had any issues at all. The flights all left on time and arrived on time or early. In the future I intend to only use American Airlines unless there is a problem getting flights.
Flew with them this holiday season and... my check bag was cracked like an egg in the process! I had a connection, so I'm not sure exactly where the damage happened. At JFK, you can go and make a claim right away and they will replace your bag ASAP if they have something similar. They look for similar color and size in their inventory of replacement luggage. Not sure how many new bags they have stored there and if they do this at other locations. I was able to get a new bag within minutes of filing my claim online and visiting the baggage office located near baggage claim. It was annoying but the staff were very helpful, nice, and quick to act. The whole process took me less than 30 minutes.
I have been flying out of JFK for years. As with any airport, they have their pros and cons. There are going to be issues. Whether it be flight delays or whatever, passengers have to learn to be flexible. The only reason for the 3 stars is because I am reviewing TSA, check-in, the agents (customer service) and the flight crew collectively. Depending on what time you are traveling in the morning, you may be able to use your TSA pre- check or not because sometimes they are not open. I can't fault AA for this, but they all need to do better. Pre-check should be open at 4am just like the regular line. The agents are hit or miss. You may or may not get a pleasant one. As long as you don't have an issue with your ticket, you should be good. Go to the kiosk, check-in and drop off your bags. The gate agents are great people. Just don't annoy them with ridiculous questions. Again, some of the gate agents are hit or miss. Now the flight crew, mainly the flight attendants. I use to think they get a bad rap, but I have since rethought that. 99% of them need to be retrained or just trained in customer service. I do understand that passengers can really be a lot to deal with, but start with a little niceness and kindness first. The minute you step into the aircraft, most of them are speaking to each other and don't even acknowledge you. It's truly annoying. And most of them do not how to speak to people. If they were suppose to get a tip, my tip would be if you don't like your job, change it. They have the most attitude ever. While I will never give up on my US airlines, that's why I love traveling to Asia. The Asian airlines keep smiles on their faces no matter what, assist you when needed and don't give you all the tude. The old days of traveling are extinct. I'm just saying though, they need to do better, it's an easy fix.
I appreciated the pre-flight text messages leading up to my flight back to Chicago Illinois with changes to either gate or departure time. I uploaded the American Airlines application with hopes of being able to retrieve my boarding pass but could not, resulting in me having to see a flight attendant which ended up being a breeze. Best believe I arrived early because I was not familiar with John F. Kennedy International Airport, as well as the commute via MTA New York City Transit. As for my airport experience, TSA was crowded, but the lines were moving! TSA allowed all individuals to leave everything like electronics inside of bags due to them having a high-quality X-ray tunnel. I was anticipating for my bag to be searched due to having toothpaste in it once again, hehe. This time I mashed it in order to make it smaller in inches. It may not have been a problem to leave it alone, but I did not want to take any chances. The American Airlines departure gate was easy to navigate to. The seats within the gate were exceptionally clean but could use some hourly cleaning due to little food particles, and drink stains left by individuals waiting to board. I loved the addition of the USB and power outlets for phone or laptop charge which allowed me to recharge my phone prior to flying out; there were some that worked and some that did not, but I was grateful to recharge my phone because that commute via MTA New York City Transit took its toll on my battery. Now as for my onboard experience, I was able to charge my phone as I slept on flight in order to keep my battery charged. I found power outlets on the lower part of the seats in front of me. After taking my melatonin, I slept the majority of the flight, so I had little communication with the flight attendants other than the boarding flight hello, a flight attendant asking me if I wanted a drink & snack as I woke up briefly, and the post airplane departure goodbye greeting. And as for the airplane interior, the seat was comfortable. On this flight, I had an acceptable amount of leg room on top of having my backpack underneath the seat in front of me. In spite of the delays leading up to my departure, I survived and would be open to flying with American Airlines, as well as recommending to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~Have courage. Be Kind. ~ Thomas G
We took a round-trip international 3 connecton flight schedule from Charlotte to JFK to Helsinki to Kattilla, Finland. The flights that we had with American Airlines departed late and caused undue stress on our family's travels plans. When we spoke with multiple American Airlines employees they were all very rude...especially in the JFK terminal 8 area. I'm also confused how our flight was scheduled to depart at 0600am but didn't depart until over a hour late....especially when there was no reported weather or mechanical issues. Matter of fact...the plane was parked at the departure gate foe 6 hours prior to the scheduled departure. Than when we boarded the plane my spouse asked if they had any alcohol cleaning wipes because of COVID-19...the flight attendant said that they were out. Which I think was a lie...because this was the first flight of the day for this crew and plane. Lastly...it is very disappointing that the AA policy regarding military boarding priority is only for active duty members that are in uniform. When many of the other airlines honor military personnel both active duty and retired members...SMH!!!
Easy check in with TSA pre and JFK is fun once in awhile. Business class is worth the flight credits and extra money!! In flight WiFi is $25 which sucks but at least I can text and answer emails and more importantly post Yelp reviews in flight!! The movie selection is lame! My eyes are dry from the recirculated air. Hmmm, what else can I complain about? Lolol
Considering I've flown domestically and to Mexico and you just get a bag of pretzels and a soda I wasn't expecting much. I was surprised on the level of service on my froth from Buenos Aires to JFK a few weeks ago. Extremely friendly crew, dinner and breakfast were provided, there were snacks on the back of the plane and drinks for those who wanted extra, good selection of movies, nice legroom, comfy seats. I'd definitely fly them again on another intercontinental flight. read more
Organization lacking! Yes, there was a storm on Sunday, 1/25/206 that closed the airport. I spent Monday trying to get on a flight home (PHX) that kept getting canceled. Same for Tuesday. Wednesday first direct PHX flight canceled. Finally got a flight to LAX then to PHX. Three additional hotel nights and transportations costs to and from the airport plus food. Total out of pocket $581. Oh, no suitcases since AA does not return them and just transfer them. They claim the issue was travel related however United and Delta recovered much quicker, with fewer canceled flights per Flightware. No financial assistance for $581 extra cost. Three days of work missed. read more
11 months ago
I have been going back and forth from Pittsburgh to New York every month or so. I like American Airlines the best overall. In all my flights from Pittsburgh to New York & New York to Pittsburgh I have never had any issues at all. The flights all left on time and arrived on time or early. In the future I intend to only use American Airlines unless there is a problem getting flights. read more
10 months ago
2 years ago
Flew with them this holiday season and... my check bag was cracked like an egg in the process! I had a connection, so I'm not sure exactly where the damage happened. At JFK, you can go and make a claim right away and they will replace your bag ASAP if they have something similar. They look for similar color and size in their inventory of replacement luggage. Not sure how many new bags they have stored there and if they do this at other locations. I was able to get a new bag within minutes of filing my claim online and visiting the baggage office located near baggage claim. It was annoying but the staff were very helpful, nice, and quick to act. The whole process took me less than 30 minutes. read more
My second option if United is not available. This was a great trip to NYC. Flight was ahead of time of time one way but unfortunately was delayed on the way from NYC. Bumping up the rating despite the delay because of the American Chelsea lounge which was outstanding. read more
I have been flying out of JFK for years. As with any airport, they have their pros and cons. There are going to be issues. Whether it be flight delays or whatever, passengers have to learn to be flexible. The only reason for the 3 stars is because I am reviewing TSA, check-in, the agents (customer service) and the flight crew collectively. Depending on what time you are traveling in the morning, you may be able to use your TSA pre- check or not because sometimes they are not open. I can't fault AA for this, but they all need to do better. Pre-check should be open at 4am just like the regular line. The agents are hit or miss. You may or may not get a pleasant one. As long as you don't have an issue with your ticket, you should be good. Go to the kiosk, check-in and drop off your bags. The gate agents are great people. Just don't annoy them with ridiculous questions. Again, some of the gate agents are hit or miss. Now the flight crew, mainly the flight attendants. I use to think they get a bad rap, but I have since rethought that. 99% of them need to be retrained or just trained in customer service. I do understand that passengers can really be a lot to deal with, but start with a little niceness and kindness first. The minute you step into the aircraft, most of them are speaking to each other and don't even acknowledge you. It's truly annoying. And most of them do not how to speak to people. If they were suppose to get a tip, my tip would be if you don't like your job, change it. They have the most attitude ever. While I will never give up on my US airlines, that's why I love traveling to Asia. The Asian airlines keep smiles on their faces no matter what, assist you when needed and don't give you all the tude. The old days of traveling are extinct. I'm just saying though, they need to do better, it's an easy fix. read more
2 years ago
6 months ago
2 years ago
1 year ago
1 year ago
I appreciated the pre-flight text messages leading up to my flight back to Chicago Illinois with changes to either gate or departure time. I uploaded the American Airlines application with hopes of being able to retrieve my boarding pass but could not, resulting in me having to see a flight attendant which ended up being a breeze. Best believe I arrived early because I was not familiar with John F. Kennedy International Airport, as well as the commute via MTA New York City Transit. As for my airport experience, TSA was crowded, but the lines were moving! TSA allowed all individuals to leave everything like electronics inside of bags due to them having a high-quality X-ray tunnel. I was anticipating for my bag to be searched due to having toothpaste in it once again, hehe. This time I mashed it in order to make it smaller in inches. It may not have been a problem to leave it alone, but I did not want to take any chances. The American Airlines departure gate was easy to navigate to. The seats within the gate were exceptionally clean but could use some hourly cleaning due to little food particles, and drink stains left by individuals waiting to board. I loved the addition of the USB and power outlets for phone or laptop charge which allowed me to recharge my phone prior to flying out; there were some that worked and some that did not, but I was grateful to recharge my phone because that commute via MTA New York City Transit took its toll on my battery. Now as for my onboard experience, I was able to charge my phone as I slept on flight in order to keep my battery charged. I found power outlets on the lower part of the seats in front of me. After taking my melatonin, I slept the majority of the flight, so I had little communication with the flight attendants other than the boarding flight hello, a flight attendant asking me if I wanted a drink & snack as I woke up briefly, and the post airplane departure goodbye greeting. And as for the airplane interior, the seat was comfortable. On this flight, I had an acceptable amount of leg room on top of having my backpack underneath the seat in front of me. In spite of the delays leading up to my departure, I survived and would be open to flying with American Airlines, as well as recommending to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~Have courage. Be Kind. ~ Thomas G read more
4 years ago
We took a round-trip international 3 connecton flight schedule from Charlotte to JFK to Helsinki to Kattilla, Finland. The flights that we had with American Airlines departed late and caused undue stress on our family's travels plans. When we spoke with multiple American Airlines employees they were all very rude...especially in the JFK terminal 8 area. I'm also confused how our flight was scheduled to depart at 0600am but didn't depart until over a hour late....especially when there was no reported weather or mechanical issues. Matter of fact...the plane was parked at the departure gate foe 6 hours prior to the scheduled departure. Than when we boarded the plane my spouse asked if they had any alcohol cleaning wipes because of COVID-19...the flight attendant said that they were out. Which I think was a lie...because this was the first flight of the day for this crew and plane. Lastly...it is very disappointing that the AA policy regarding military boarding priority is only for active duty members that are in uniform. When many of the other airlines honor military personnel both active duty and retired members...SMH!!! read more
Easy check in with TSA pre and JFK is fun once in awhile. Business class is worth the flight credits and extra money!! In flight WiFi is $25 which sucks but at least I can text and answer emails and more importantly post Yelp reviews in flight!! The movie selection is lame! My eyes are dry from the recirculated air. Hmmm, what else can I complain about? Lolol read more
The American Airlines terminal at John F. Kennedy Airport is one of the newly renovated terminals JFK. The thing to know is, you'll need to give yourself plenty of time when traveling from New York because it's a very large terminal and there's escalators you'll go down then you'll have to walk a corridor, then there's more escalators you'll go up and you have to walk another stretch to get to the gate. Additionally, you'll want to give yourself plenty of extra time, because with people starting to travel again there seems to be full flights, overbooked flights and long lines at the TSA check points, and plenty of delays. The upside is once you're in New York there's plenty to do including seeing some of the newest plays on Broadway which BTW Broadway is up and running. read more
3 years ago
I always try to fly with American cause they are generally great to us service members. Most employees are kind and they sometimes put us on complementary wait lists for better sits when available, it's not an entitlement but it is amazing and appreciated. But some employees give no cares about customer service. I went to ask a question to this lady Ana about the list and if they do it at the gate and she did not even ask to see my flight nor cared to even look... she just told me to talk to them on my layover.... It's not about the sit or the upgrade but the simple fact that she was being lazy cause I know they all have access to any flight and I have in the past been upgraded paying or not from any location... Please don't let people like that work in a customer service environment..... If she is lazy to take care of a quick lookup imagine what other corners she may cut. read more
11 months ago
6 years ago
I would love to give AA 5 star as I have had amazing experiences in the past but I feel they deserve 2.5 to 3.0 rating based on my recent experience flying them solely based on the quality of services being given. I totally understand that COVID-19 has placed a huge limitation on airlines however I don't understand the quality of service coming down when in fact they are getting 50-70% less people flying on the grounds and and on the plane. I also don't understand why on a flight of 6 hrs and 33min we don't get any meal or snacks when other international airlines are giving full food services with proper safety for 2 hours of flight. I hope this would change and these experiences are just temporary. read more
2 years ago
JFK AA1487- American Airlines closed gate early to avoid compensation for oversold flight. Or gave away our seats to standby. The day of my flight American Airlines JFK was severely understaffed resulting in long lines at the Kiosks and bag drop. There was still a line of Passengers at the gate when the last 10 passengers arrived between 18-15 minutes before departure. However the line was roped off. A woman walks up & said "boarding ends 20 minutes before departure, it's too late, the door is closed, you missed your flight"- our boarding passes said boarding ends 15 minutes before departure! It was unreal, she lied right in our faces... I can see passengers boarding! The gate agents behind the desk wouldn't even look at us & my luggage was on that plane!... I heard of bumping passengers - anticipating delayed connecting flights but anticipating no shows because of delays at baggage takes it to a different level, very shadey. That can be a deliberate way to avoid involuntary bumping payouts, or maybe they gave away our seats to standby or maybe both. read more
1 year ago
2 years ago
Had a great experience flying from NY to Dallas. They offered us an upgrade for $50 because the flight was overbooked. Made the flight a lot more enjoyable. Extra leg room, comfy seats, and a 3 cheese omelette? Free Wi-Fi and in flight entertainment. We actually were in row 1 which is closest to the pilot. Pretty cool, I've never been in that spot. I caught a view of one of the flight attendants taking a nap. Learn sone thing new every day. All the attendants were nice and helpful. The employees at the check in gate were equally helpful. It was also a nice smooth flight so that helped scoring this review. read more
1 year ago
I have not traveled by American Airlines in quite some time but I was generally pleased with my travel experience this past week. The staff which takes care of you at the gate do an efficient job of boarding the plane. The plane I was one were very comfortable and I really appreciated the fact they had free WiFi and access to their entertainment system. They had plenty of movies and live options as well. Another thing which I liked was that each seat had a tray which was outfitted with a cell phone holder so you could watch your movie much easier. read more
2 years ago
7 years ago
I stopped flying AA for a while but recently decided to fly again with them as they have its main hub in Texas where we spent our holidays. We booked as well our flight to Spain a week after for spring travel and found out that a major airline bound to Spain ( Iberia) is partnered with AA. We planned to book a flight to Destin Florida and only AA is the popular airline flying there. So, I says to myself, have to take advantage of their frequent flyer program. We have a Boeing 747 plane going to Texas. I don't have much expectations as we flew domestically. Disappointed though that the movie played during the trip was old one. They offer better entertainment options but should have downloaded their app at your mobile or the site at your laptop prior flying. The complimentary snacks offer were either pretzel or cookies. They could have added some chips. When we booked and checked in online, we were notified not guaranteed that we will be seated together, but for extra charge we could definitely get it, really ?!?! We departed late but made to our destination way earlier. I do not know if I'll be impressed or they are giving false arrival time to cover for something. Flight was smooth and that's the best service they have provided. read more
Service here is starting to become a bit better, compared to a couple of years ago where you had lots of staff without a caring bone in their body. The gates to walk outside is a good distance. Lots of steps her read more
4 years ago
If I could leave 0 stars I would. Since when is it too early to check in for a morning flight? I arrived here at midnight for a 6 am flight. I was hoping to be able to check in, go get some food and drinks, and sleep a little before my flight. These people won't even let me in... Now I have to stay awake at the front of JFK for an extra 3 and a half hours. I'm definitely never traveling American Airlines again. Plus the lady checking IDs was rude. I'm not expecting a bubbly personality, but some mutual respect at least. read more
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American Airlines - airlines - Updated July 2026
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