OMG , Hawaiian Airlines used to be a great way to fly! Then…read morethe Alaska merge .... Last year we were in Hawaii and we were flying First class Our Bag was 53 lbs. First class weight limit was 70 lbs . they ahuffled us from line to line to line 6 moves .... total time 1hr and 56 mins . only to be tokd to go back to the original line.... I did ask for a supervisor! She gave me A bunch of BS. This year we waited in The TSA line About 30 mins . well you guesses it ... we were told to get out of the line we are Not TSA approved, We went over to another line Waited Another 20+Mins. Only to be told When they merged It Dumped all the information stored!!! After a few mins the TSA numbers are back and printed correctly on our Boarding pass ... we were told to go back and get into the 30+ min TSA line!! my suggestion to anyone flying avoid Hawaiian or Alaskan airline for a few years until they get their crap together awful experience

A small but comfortable space while waiting for your boarding time. Pretty limited as far as things…read moreto drink and snacks...they only have those small party mix bags. One complaint I have is it's irritating that they don't have the biscoff cookies in this lounge. They really should have both the snack mix and the cookies. Whenever flying out I always stop in here to fill up my water bottle and grab snack mix. The lounge is also close to all the gates so very convenient.

With the island of Kauai being a popular vacation destinations from the mainland, Delta continues…read moreto have daily flights into the Lihue airport on the SE corner of the island. From Los Angeles, there are six airlines that run direct flights. This competition is good for ticket prices, with roundtrip tickets from LAX during shoulder season running about $350 for Economy Main (lower if Basic Economy). Delta has direct flights to its West Coast hubs in Los Angeles and Seattle. From Los Angeles, there is a 6 hour flight landing at 7 pm. This same plane then is taken back to Los Angeles as a redeye, taking off at 9:25 pm, and landing into LA around 5:30 am. This is the roundtrip that my wife and I took during April of '26. Both legs of the trip were on-time (actually one of the very few times on a Delta flight where we officially took off within 5 minutes of the scheduled departure...this is unusual since the scheduled departure really talks about the time when the plane leaves the gate...which is what the flight crew can somewhat control). Even though the flight goes over uninhabited areas of the Pacific, free usable Wi-Fi was provided on both legs (though it wasn't working for much of our return trip). There was little turbulence so the LA based flight crew on both flights were able to provide both snack and beverage service. Along with the entertainment screen at each seat, and the extra legroom provided by Comfort+, the 5 hour flight went by pretty quickly. This was the earliest we've arrived into a domestic LAX terminal, and still found it to be relatively busy, even at 5:30 in the morning. But Delta still delivered our one checked bag on-time, and we were on our way to the Metro system before 6. Loved it...knowing that even if morning LA rush hour traffic was horrible on this Monday, we would get home at a reliable time.

Zach Fuller at the Delta help desk was a savior in so steadfastly switching my flight to be…read morealongside my brother on our flight home land home sooner. He is an angel in disguise. The agricultural department also made it very easy to get my cleaned plants through in pristine condition. And my first encounter, Nathaniel evslin was also beyond helpful and trying to navigate the assistance I needed as well. 10/10 would recommend this crew! Thank you all so kindly!

With Alaska Airlines acquisition of Hawaiian forced to work with their customer service. Inner…read moreisland flight with rep from Idaho was wonderful. Mainland flight to NC. to treat a patient reps (5) was a nitemare! Deceitful, rude, unhelpful uncomunative,. I must insist, I will avoid alaska at all costs. Not because of their flights but because of their incompetent and rude customer service from the people who answer the phone to their supervisors.

I asked for a coffee with 2 Splenda on my flight from San Francisco to Lihue. A young flight…read moreattendant rolled her eyes and said that she did not understand. I repeated again and looking highly confused she replied that they didn't carry the Splenda juice. Thinking I was punked, I explained that Splenda is a sugar substitute... and with the help of another flight attendant she was able to finally find it on her cart. Simply unbelievable how Alaska Airlines service went downhill and beyond in such a short time. Literally, zero x zero stars for this wretched airline

Sharon D needs to find another job because customer service is not her thing. Flights got canceled…read moreand we deplained and had to switch from Denver flight to san fran which put us behind schedule. I got on first plane no charge with my bad. She told me I had to check it in and pay $50. I explained to her everything we just been through and she was just evil and seemed like she was judging me for being a heavily tattooed man. So because of united having problems with there plane, I was de planed, re booked, behind on time, and charged $50 more.

This line is absolutely amazing. They are fast, secure, and personal, so gentle, this is my…read moreexperience after27 yrs without using flights. Prices are very good, and there is no drama checking in, and dropping luggage and recovering. Is an amazing line to flight with. I highly recommend it.

February in Columbus, Ohio - the epitome of icy misery. What better way to escape the frostbite…read morethan a trip to the tropical paradise of Lihue, Kauai? Naturally, we chose Southwest Airlines, because who doesn't love a budget airline experience with a sprinkle of chaos? We snagged a great deal last summer, even splurging on upgraded seats for extra legroom. Because, let's face it, nothing screams luxury like paying extra just to stretch your knees. Our journey began at John Glenn Airport, with a thrilling itinerary: Columbus to Las Vegas, a quick pit stop in Oakland (because direct flights are overrated), and finally onto Lihue. Now, let's talk about those upgraded seats. The premium experience of sitting in Row 6 was practically royalty! The new boarding procedure ensured we were among the first to board, which gave us plenty of time to settle into our "exclusive" seats and brace ourselves for what was to come. Spoiler alert: it wasn't great. The real fun began on the longest leg of the journey--four glorious hours from Oakland to Lihue. We were blessed with seats right behind a delightful three-year-old who was on a mission to win an Olympic gold in tantrum-throwing. Her mother, with the patience of a saint and the control of a wet noodle, valiantly tried to keep her from turning the cabin into her personal scream chamber. Meanwhile, her father, an active-duty Marine, demonstrated levels of tolerance that could only be described as superhuman. As for us? We were left wondering why noise-canceling headphones weren't included in the ticket price. Hungry? Don't worry, Southwest has you covered! By covered, I mean they'll toss you a bag of snacks and call it a day. The options were truly gourmet: card-board-esque Cinnamon Grahams, Strawberry Stuff'd Oat Bites (whatever those are), and pistachios in two thrilling flavors - Honey and Roasted Salted. And let's not forget the Oreo cookie, which might have been the only edible highlight. The three-year-old hated it all, of course, except for her trusty pacifier. At least someone had a lifeline. Entertainment-wise, the 737 MAX 8 boasted intermittent Wi-Fi and seat-back with built-in chargers (both USB-C and the OG version--how thoughtful). But hey, who needs reliable Wi-Fi or riveting movies when you have a front-row seat to a toddler's emotional rollercoaster? Finally, we landed in paradise. The Southwest baggage claim at Lihue was surprisingly efficient--probably because everyone was too exhausted from the flight to bother causing delays. A small victory, but we'll take it. In conclusion, if you're looking for an unforgettable travel experience filled with legroom that's almost comfortable, snacks that double as packing material, and in-flight entertainment courtesy of tiny humans, Southwest Airlines is your ticket to adventure. Would I do it again? Let's just say I'm keeping my options open for teleportation technology in 2027. Bon voyage!

I finally made it to my #900 and am going to Yelp my review for Southwest Airlines. Everyone knows…read morehow much I love SW, my favorite airlines. I am the Queen of SW as my co-workers states. Thank you, for making it possible for me and my soulmate, to get away for the day or the weekends to the neighbor island. Competition is so good! Never would have done it if SW wasn't doing business on the islands. Since then I was able to travel to Kauai many times. Grateful I get to visit the island we spent our honeymoon, 27+ years ago. I booked a bunch of flights during Southwest Airlines' Birthday sale back in June. Gone are the super low fares of $29. / $39. flights, which I need to catch when it does happen again but happy I was able to take advantage of it. This recent trip to Kauai for the weekend was so nice and a much needed get away. Everything was great, from getting off the plane to checking in the next day. Remember to check in 24 hours before your flight. SW boards by groups, A.B.C., A-list if you qualify and or want to pay extra. After A group, military and family with kids. then B and C. & 2 free check in luggage. Since it is only 25 min. flight, from LIH-HNL, we only get water service. This trip I decided to check in one luggage last minute due to our sauces, liquid. Checking in my bag was quick and simple, I printed my lug tag via the kiosk and gave it to the CSA. You can also check in your bags on line when you check in, then print the bag tags at the kiosk. So simple! During my recent October flight, when it was time to board, the scanner wasn't working but the staff worked together and checked everyone in manually without a problem. I don't want to sound Bias because Southwest is my favorite airlines but the many times I am on a SW flight I have no problems or complaints. I am truly grateful. I am happy I get to visit all my favorites restaurant on Kauai once I get off the plane ( Tip Top, Hamura, Deli Bread Connection). I need my saimin fix monthly. LUV Southwest, recommend by me & I can't wait for my next getaway! Happy Eating and traveling, live love life to the fullest. Happy #900 Yelp review!!

LIH is the only airport game in town of you are heading to Kauai. I had a good experience with…read moreLihue airport when I went TDY to Kauai. It's small (especially when you arrive from LAX), somewhat dated or "retro" feeling, and the staff are friendly and helpful! My bags were ready to pick up in a reasonable amount of time, too! It's interesting trivia to note that five movies filmed at this airport: Blue Hawaii, Honeymoon in Vegas, Six Days Seven Nights, Soul Surfer, and The Descendants. Thanks, LIH!

Too many travelers for this small, outdated airport. Gates…read moreare over crowded, not enough seating or standing space. Seemed under staffed on this day. Guess you can write it off as island charm...

Worst airline in the world! No service, no alternative offered. Just left at the airport with my…read more85-year-old mother. All because the staff was untrained, unprofessional, and uncooperative. I had to book a new flight at my own expense and received no replacement. Horrible and traumatizing. Should have been a nice vacation on Kauai. This ending is nothing but TRAUMA!

Travis was the most incredible pilot! We had a wonderful time with wings over Kauai! Scott was very…read morehelpful with getting loaded and unloaded. We got to see amazing views and so many waterfalls! The ride was smooth and Travis was able to provide so much history, and lots of context to our views. I couldn't recommend a Cessna ride more!

While in Kauai, my wife and I wanted to experience an aerial tour of the island. Most of the…read morehelicopter tours were fairly expensive, but Wings Over Kauai offered a thorough tour at a much more reasonable price, and it was absolutely worth it. Cade, our pilot, flew us over nearly the entire island while narrating the experience the whole way through. He made sure to point out some of the island's most beautiful locations, shared interesting history about Kauai, and even talked about some of his own aspirations and experiences, which made the tour feel even more personal. He was an excellent pilot, and the plane itself was really fun and unique to fly in. Overall, it was an unforgettable experience, and I would absolutely recommend this tour to anyone visiting Kauai!

We had pre booked the taxi from Lihue to Poipu. Dawn was waiting for us at the arrival as promised…read more Pleasant and enjoyable ride to our hotel. Will definitely use Kauai taxi in the future.

Driver was wonderful, careful but efficient, car was clean & comfortable…read more Quick response time. Reasonable prices! I know a lot of people use Uber or Lift, but personally I feel this company deserves your consideration.

It was nice to see Kauai Island from air but sitting in middle front seat of a doors off tour was…read morethe worst. There are only 4 passengers plus pilot. 2 spots in back seat and 2 spots in front seat with pilot in front. Could not see over control gauges and definitely could not take any pictures without parts of helicopter or passenger/pilot body parts showing. If I had know my seat position would be this, I would not have spent $400 on this hour venture. Very disappointed.

Definitely a top highlight of our trip. Preston, our awesome pilot, was warm, friendly,…read moreknowledgeable, and made us feel super safe. He even let us start with a quick prayer over the mics as we were lifting off. We flew with a group of four plus Preston. I sat in the front middle and was plenty warm in pants and a jacket. My friend was in the back with her husband and she was freezing in pants and a jacket, so wear layers in the winter - especially if you run cold. Despite the wind and light rain, Preston kept us steady and comfortable the entire flight and went out of his way to show us places we had hiked or planned to visit during our stay on the island. Doors-off was definitely the way to see all of God's beautiful creation without limits. Seriously, the parts of the island we couldn't have seen any other way were such a gift to see 360° from the air. Magnificent doesn't even begin to describe it. If you do one tour/tourist thing on Kauai, make it be this. You won't regret it. Thanks, Preston, for making our friend's 40th birthday unforgettable!