I used my Hyatt points to use towards an upgrade on my American Airlines Flight. It was worth it as I was flying red eye. I sat right behind first class. There was extra leg room. We did end up having turbulence but that's not the fault of the captain. The staff were great. I have zero complaints! read more

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In person customer service is very good. The telephonic service (when you can get a person) is poor read more

American Airlines - Angry employee - Airlines Near Me - Palm Springs, California

The worst airline that i ever flew on. Planes were filthy. Customer service didn't have a clue what i was talking about. Not knowledgeable at all. Customer service rep gave me information about flights that was wrong. Customer service representative was not pleasant. After on the phone for an hour I was told that I could not use my AA credit, Which i got for a flight cancelation. Never again. Flight took off 3 hours late and the connecting flight was 2 hours late read more

Wost customer service. Do not get a credit card as your miles earned will expire or "vanish" and no one will help you. I lost 34,000 miles. There are cards from other airlines with better rewards. The flights are normally delayed and over booked. read more

Not to bad of service and with minimal issues. Left late from point of origin which held up the connection flight which had me run for my last legged flight. I made it and the staff for the most part were very helpful. I have had worse way worse travel trauma so there is that. Down side, wish they gave out free meal for long trips, but that is not the case. WiFi costs are higher than other airlines I have flown with. The nice flight attendant from charlotte to Augusta was amazing, helped when she could have said no. Wish I knew the name but thank you read more

Never on time I have missed many flights connection flights due to their being late from somewhere else missed this flight cause I didn't have enough time to get from one gate to the next read more

I had the finished my business early and I came to Palm Springs airport. I asked the American ticket agent if there was an earlier flight, that was approximately 90 minutes ago. She said there was nothing earlier than my flight and the next flight was 7:00 p.m. My flight's at 4:40. I'm sitting here and another flight to Dallas is starting to board early, which she neglected to tell me about, she told me the next flight was mine. I tried to get on and they said no because I'm not advantage so I can't be on a wait list and it will be 2 hours to process my ticket, so in essence they were too lazy to do it when I got here 2 hours ago. I could have gotten home 3 hours early but they didn't want to take the time to try to get me on an earlier flight even though that one was half full. read more

Everything. Dependability. Communications. A cancelled flight is not a delayed flight. Notify people sooner so they can make different plans. Stop changing gates & terminals repeatedly. You are causing people to miss important life events. read more

American Airlines is a clean and friendly airline. Even through all of these terrible things are happening in the sky, I did not feel any tension. In fact I forgot for just a couple hours that we are suffering through this pandemic. Thank you for a great trip! read more

NEVER, NEVER, NEVER, NEVER make an American Airlines reservation when they are scheduling you on a JET BLUE flight. The two airlines do not work as partners, rather cancel out each other. AA can't get you seats. JB has a "150 minute" wait online. JB can't show your reservation on line. I won't go on. Just don't do it. If you have to fly JB...call them directly and wait the 2-21/2 hour return call. Great way to terrorize a customer. read more

Sitting in the filthy chair at Gate 8 in the American Airlines terminal, I overheard the United Airlines call over the speaker, "Active Duty military members and Veterans, you may board." So awesome! Finally, after 24 years and my US Army retirement I'm able to gain a benefit. To board before First Class seems reasonable after all we have sacrificed for this country! I went up to the AMERICAN airlines representative with my military ID. I asked her if American Airlines shares the same benefit. NOPE!!! You must be active. NOT RETIRED. What?!? So, if you are currently serving your 4 year enlistment, YES. If you have served 24 years honorably, 3 tours in tow. NOPE! Boo! Change your airlines name ASAP! This is not American! This is pathetic! read more

My partner and I meticulously planned an international vacation of flying from PSP to Heathrow. This trip was paid for and planned in May 2023, as well as many other reservations and tickets purchased (on behalf of our friends) for our time in England. Our flight was booked for a 4-hour layover in Phoenix until we continued on to London Heathrow. That 4-hour layover became a 48+ hour layover. Our Captain had been involved in a car accident. We were kind, patient and understanding. We surely didn't expect an injured pilot to fly a 777. We considered it just a minor blip in the grand scheme of our wonderfully planned vacation, not a big deal. We bid our time and remained compassionate and hopeful. On the first day of our trip, our "4-hour" layover had now extended to 10 hours, after American flew in a replacement flight crew that had already legally timed out on the amount of hours they could fly, at the time they arrived from Dallas. (Who was it at American who did that math equation?!) At this point, our flight had been delayed to 2:45am on Thursday morning. By the time that our fellow passengers and ourselves received communication from American Airlines, it was close to 3:30am when they provided the promise that our flight would *actually* depart at 4pm that same day. Our only logical choice was to find the quickest and most convenient hotel to sleep in, which was the Phoenix Sky Harbor Airport Hotel. This created another hassle, in and of itself, as we attempted to settle down to sleep in our hotel room from 4am-11am. This expense came out-of-pocket, as did the subsequent Lyft rides we took the next day to find vegan food outside of the airport, etc. Our fellow ill-fated passengers of Flight 194 and ourselves met back up again in the same terminal on Thursday at 4pm, wearing the same clothes as the day before. None of us had access to our luggage during this time period, not even our medication in our checked bags. Tim and I stopped by the American Airlines customer service desk in the Phoenix airport, to seek reimbursement for the hotel fare, Lyft rides and meals we had purchased during the time that our flight was delayed. We were turned away and told to write a complaint online, but reassured that all issues on their end were resolved and we would have a safe, on-time flight to London Heathrow, departing at 4pm. The flight was delayed another two times. We were SO elated when we were finally able to board and get settled in for the 10+ hour flight. It was really happening! Our vacation was saved! We were also starving because we hadn't found anything vegan to eat since the morning, and were expecting to be fed on this flight. We made it a couple hundred miles, when the captain informed us that we would be turning back and landing in Phoenix due to an electrical generator failure. The groans of the passengers were audible throughout the cabin. We landed in Phoenix, and at first the flight crew tried to keep us on the tarmac but many passengers spoke up and demanded to be let out. We were now back in the same terminal that we had been in for close to two days at this point, without our luggage or food. We were still being told that we would depart Phoenix that same night, but we all knew that by the time that the plane was repaired or replaced with another plane, the crew and pilot would have again timed out and we would be left to pay for our own transportation, lodging and food for a second night, with no real guarantee that the flight would leave Friday. Even if we did leave on Friday, the soonest we would arrive in London would be Saturday afternoon, which meant that many of our reservations and plans in London were already nixed. At this point, we were extremely tired, hungry and downtrodden. We decided that the best course of action was to retrieve our luggage and return home. American Airlines did not have another flight back to Palm Springs until the next day. Tim went to find a rental car, and I stayed in the airport to retrieve our luggage. While speaking to the other passengers of Flight 194, I found out that they have been provided hotel and meal vouchers from the airline, and their hotel also changed their checkout time to allow them to sleep longer/stay at the hotel past 11am. We were never offered anything from the airline, until the second night when the flight had finally been cancelled on their end. I waited at baggage claim for another hour to retrieve Tim's suitcase, which was mixed in with a flight from Dallas. My suitcase arrived an hour and 55 minutes later, mixed in with luggage from an Orlando flight. At the time that we finally were able to leave the airport, it was after midnight and we were too tired and stressed out to drive the 4+ hours back to Palm Springs, so we again paid out-of-pocket for a hotel room in Blythe. TLDR; American Airlines doesn't care about their passengers and have made no attempt to refund anything for a vacation that didn't happen. read more

I lucked out this awesome lady Daisy went above and beyond for me to have an amazing trip from Palm Springs California Miami. Such a Gem. She should totally run the customer service department for American Airlines and get an amazing raise!!!!! Ty Daisy!!!!!‍ read more

American Airlines - Airlines Near Me - Palm Springs, California

Do not use this American Airlines they tried to leave me stranded in Charlotte. The told me they couldn't get me to Ontario. I asked if I could get to Phoenix they charged me over 4 hundred dollars. Wen I got to Phoenix I was charged another 200.00 plus to get to Ontario from the same Airlines. Granted there was a Hurricane going on but they should not use it to fleece their customers. I feel ripped off and disrespect l tried to call them but it's a 2 hour wait. My advice fly Delta read more

I fly out of Palm Springs on American all the time and have never had a problem with the airport or American employees, my complaint is with Armerican airlines customer service. I booked a flight from Oslo to Palm Springs this spring for an August flight. A few weeks later American contacted me and said the flights had changed, and I had to choose different times. At an added cost of around $300 I was able to book a flight that would work. I May I was once again contacted by American airlines saying that my flight times had changed again. One of my options was a full refund, which I chose. After 2 weeks I never got the refund, so I called customer service. I spoke with Clay, who assured me that a reund was on the way. 3 weeks later and still no refund. After 30+ minutes on the line with a woman who spoke with a heavy Indian accent and a bad connection I was told that I would get a CREDIT for $982, no refund. And the rest of the money would not be refunded or credited, it was my loss of around $300. My argument with another employee, which I assumed was a supervisor, was that American made changes that were NOT compatible with my travel plans and offered a refund online and then again by customer service. The agent relented and said that I would get a full refund and that a confirmation email would arrive within an hour. This is one day later and no email and no refund. My advice is for everyone to document everything that happens when you speak with an agent and don't expect results after 2-3 tries. American Airlines is going downhill, I will be cautious in the future and never book an International flight with them again. read more

Zuri is so amazing she was so kind as she tried search for a flight for me. Went above and beyond to help me, sadly didn't get the outcome I wanted but still appreciate the help. read more

I have to give 5 stars to an exemplary person and American Airlines employee, JOHN, who is a gate agent at the Palm Springs airport. I was waiting for my flight to leave for Pheonix (via on my way to Maui to get to my 80 yo injured mom) when John had to make an unfortunate announcement the the flight would be delayed by a couple of hours due to a mechanical issue. I could see a mob of people rushing to his counter with many understandable questions and worries so I waited a while then got in line and bless John's heart, he was patient with each and every passenger, answering their questions and concerns and when it came to my turn, he was ever so gracious and accommodating and told me he would come get me when he figured out a resolution and not only did he follow through with me and got me onto another flight, he had a lovely smile on his face as he did with everyone and when I asked him how he could be so calm and not be pulling his hair out, he replied "I take care of everyone as I would want someone to treat me in the same circumstances" Wow, John is a truly wonderful person as well as a BRIGHT STAR on American Airlines Team, thank you John for your 5 star service and making what could have been a disastrous day into a positive one! read more

Do not fly American Airlines!!! We flew from St. Thomas to Los Angeles... At least that was the route. It turned out they flew us from St. Thomas to Charleston. Stayed on the tarmac for over two hours. We were supposed to be flown to Charlotte and then Charlotte to Los Angeles. They had two people behind the counter to help the passengers, get hotel rooms, and transportation and food. The line was five hours long. They were completely unprepared to help. The passengers became awnry and some of them did not have two pennies to rub together to pay for a hotel room. They claimed to be out of vouchers and couldn't help the passengers. We found a hotel room in downtown Charleston on our own and spent $300 that they would not reimburse. We then had to go back to Charleston which then they took us back to Charlotte. From Charlotte they rerouted us after a five hour wait to Phoenix. After a two hour wait in Phoenix we then were able to land in Los Angeles where our luggage had already arrived before us. Luggage is supposed to move with the passengers. We were told that the other piece of luggage was lost. We only had one piece of luggage! They don't know what's going on! We've had a claim in for two weeks and not a word from American Airlines. They do not have any procedures to help passengers. I was shocked that even as an Aadvantage member for American Airlines that there was no treatment given whatsoever. I will never fly American again. I had already called them and canceled my credit card with them. Please heed my warning! read more

Every time I fly American Airlines there is a issue Flight delays. Lost luggage. I decided to try them one more time. Well flight AA1528 leaving Palm Springs at 6am. Obviously a full flight everyone was here on time except the crew. The fricking crew didn't show up. Such amateur BS. Now people are missing connecting flights. People are irate One couple of many I heard is missing a day of there vacation overseas. I will find a airline that takes customer service a little more serious. They have the worst record for reliability and customer service. read more

Please don't make any reservations with American airlines! This Covid and any reservations that you may have ends up cancelled! They will not refund you! They only give you vouchers! Well twice being cancelled from two different trips! Done with this! You can't get anyone to talk to you! Hours and days on the phone! They give you a voucher???? The vacation is cancelled you can't go not our fault??? I don't want your voucher that is good for a year!!! BS! I want my money that I paid you! I have over $1300 tied up in air fare! You guys even received a stimulus! Give me money back! Never will I use you again and I will shout this until I get my money! read more

Arrived for my flight 2425 at 4:30 am. Flight delayed due to no flight crew. Delayed until 9:15 then I delayed until 12:15. Then they changed the gate with out announcing it to gate 3 which is outside in the dirt. read more

Horrible experience. Delayed flight horrible baggage handling and boarding process a "SHAT SHOW". Note To Self: Never fly AA AGAIN.

Not the same service anymore. Not accommodating and understaffed. Not happy with their airlines customer service and don't plan on traveling with them again. read more

AA is the worst! Their customer service is non-existent and they lie to customers and will not reimburse customers for forced hotel stays due to AA mismanagement and greed. Stay away from AA and book your travel elsewhere! You've been warned!!! read more

A big thank you to John at the american airlines ticket counter at the palm springs airport!!!! He is delightful! I travel alot to new Hampshire and he recognized me today when I came in to change my ticket. I was freaked out and he handled my rebooking fast and friendly! Thank you John, you are a superstar read more

I like the way AA handles the game. I recently had to fly back to the east coast to my other home and I flew American Airlines. I like the way they allow you to check in on your phone and you don't have to download and print out physical boarding passes to take with you to airport security. AA has a system that will allow you to import your boarding passes into your apple wallet. It is made easy that all you have to do is check in on your phone and then select the option to have your boarding passes sent to your media device. I love that they do this. There are many others that do not. Untied Airlines tells you that you cannot use the digital boarding pass they give you on your mobile at the boarding gate. That sucks! AA has a great and clean fleet and they're up to date with technology. Those are three great reasons that steer me to check their prices first when securing a flight. read more

If you want to arrive at your destination without your luggage, fly American Airlines.

When I arrived at the baggage service counter I did not have a mask on as required by the CDC because my ear strap broke. Daniel who claims to be the manager asked me to put a mask on. I requested a mask and because I did not say please I was then threaten to be removed from the airport. I responded by just give me a mask and he became even more aggressive. Finally because I just wanted to go home I said please. The way I was treated by this person was horrible and it bothers me tremendously. I went back to the counter and asked Daniel if I can speak to a higher up about how he treated me. He said he was the person at the highest position. I then asked for the number to complain to AA corporate I was told to go on the website. There was another customer near me at the time and she was also complaining about Daniel's attitude. While I was walking away this way things would not become worse then it was. The other representative told the female customer I refused to wear a mask while I was wearing the one I was provided. I was upset and interjected I fully explained my side to the customer. Also want to mention that Daniel threw the mask at me. Not in a aggressive way but purposely where it fell. I waited until he picked it up and handed it to me. I have never been so disrespected by a customer service employee in my whole life. I really want someone to investigate his disrespiful and demeaning attitude towards paying customers Palm Springs Airport. 6:30 P.M 02/04/2022 Daniel AA employee read more

American Airlines - The nastiest meanest employee I have ever met! DANIEL. - Airlines Near Me - Palm Springs, California

They airline is the worst for on time flights, every time with American something goes wrong, leaving out S.C. this morning at 8am the plane not ready, even thou the plane was in the gate when I arrive at 6:30 am? So all they had or needed to do was to have the plane ready from last night or earlier this morning? So now we have a 10 hour lay over in Dallas - YES I said a 10 hour lay over because we are now missing our connecting flight home I would rate this carrier lower if I could, every time there's an issue read more

Now that American Airlines have made their seats and aisles smaller should they not make their flight attendants smaller? I constantly get hit in the shoulder not from the carts but the girth of the flight attendants. Not to mention the butt in the face when they bend over to grab items from the lower carts. That applies to both men and women flight attendants. When flight attendants can't fit in the aisles I have to wonder about our safety in the event of an emergency read more

I was on a full flight from Dallas to PS on oct 21. Old man next to me wouldn't pull mask up over his nose. They offered to move me rathe than make him pull mask up!!! read more

Wow. Never thought of reviewing AA here, but to see that they only have 1.5 stars makes perfect sense now. There is no short version of my horrible experience, but I will try. Made a reservation, then I went online a few days later and paid to upgrade to first class. Payment went through, I was shown a screen with the new seat, and I thought all was fine. The next morning I went back in to double-check things, and nothing had changed from the original reservation. I had also changed seats on the return flight, using miles, and miles had been deducted from my account. I had an email receipt for that, but no seat changed. I spent over 2 hours talking to multiple people (I firmly believe this is their ploy to make you just hang up). I was told by one person there were no seats available in 1st class. This was a lie because the 3rd person I spoke to said there were plenty of seats in first class. Then I was lied to again and told that my payment never went through. I checked my bank account, and indeed it HAD gone through. Then, in talking with the 5th agent of the day, in the process of trying to explain my situation, the agent hung up on me! In addition, they lied to me -- the third time -- that because the ticket was booked through my business I couldn't change seats with them and had to do it with the original business travel agent. Wrong. I have done this online upgrade multiple times with no travel agent involvement. Then, when I was flying out for the trip, I asked the gate agent if there were any first-class seats available to purchase. There were, again disproving the agent who had told me there were no more seats in first class. I went back online to make sure the return trip was changed accordingly, since mlies had been deducted from my account, and thankfully they were ok. Fast forward to the end of my trip, and in checking my return trip I now discover that I HAVE NO SEATS! So now I'm on hold for the umpteenth time, waiting for someone to, most likely, form a new lie to tell me and probably hoping that I will no longer remain on hold and just hang up. That's not going to happen. After I return home I will definitely be filing a complaint with the BBB about this. This is BY FAR the worst experience with any kind of customer service -- or, pathetically, NO customer service -- that I have ever encountered in my life. And I've been around a while. So I wrote this while on hold for the past 20 minutes. I've now been told that because I upgraded my first leg that the agent who made the upgrade STUPIDLY canceled my seat change for the return trip. That wasn't supposed to happen; I was told it was her "mistake." Now, however, AA doesn't want to correct or even apologize for any mistake to which they now have admitted. This current agent -- who has now put me on hold again -- is taking quite a long time to apparently get a quick answer. Again, I'm sure it's just a ploy to outlast me and make me hang up. But this agent tells me that on the second leg of my flight there are only middle seats. I said no. Uh uh. No way. It was your mistake, I said, and you will get me back the seat I wanted or an equivalent (aisle) or you will move me to first class with no charge. This time, interestingly, no word was mentioned about whether or not first-class seats were available. Again, there couldn't be a worse possible customer service experience then the runaround I am currently getting. American Airlines has FAILED to provide any level of good customer service. This shouldn't be unusual for the airline industry, but this is abominable. read more

Flew into Palm Springs Airport last night on American Airlines. One of my bags didn't make it when we changed planes in Dallas. The luggage came in 2 to 3 hours later. Filed a report and it was supposed to be delivered today. It's still at the airport. I have Air Tags on my luggage so I know it's still at the airport. Lousy service. read more

If I could give them zero stars, I would-so I will settle for one star. My husband and I had first class seats on a flight from Chicago to San Diego. My husband is a Federal Law Enforcement Officer, so he volunteers his service on flights he takes, but has to follow a different check in process (He pays for the tickets and risks his life to protect people on the flight- no perks). My husband received texts that the flight was delayed while he was in the process of trying to check in. I had already checked in and was onboard the airplane. At some point, my husband's seat is given away to someone from coach, who is upgraded to first class. At that point, a very rude older, female blonde flight attendant forces me to decide to either stay on the plane or give up my seat to go with my husband, who will not be allowed to board the airplane. My husband is charged another $287 for the next flight and I am not charged anything. He serves and protects, and gets the short end of the stick! Go figure! read more

This is my least favorite airline to fly. They just don't seem to have customer service as a priority. Most of my bad flying experiences have come fro flying American. There was a cancelled flight today so the check in counter was chaotic . None of the ticket agents gave out any information and no one came out and tried to organize the chaotic scene. When I called them while standing in line, the wait time was 24 minutes. At least they had the option of being called back. If you have a compliment or complaint they only way to contact them is to fill out a form online. Not very customer friendly. The flights and the flight attendants are usually fine but that's where the good service stops. read more

I have been receiving almost daily unsolicited emails from AAdvantage Shopping. I signed on to my account to ask that these stop. No luck. I have written at least 10 emails forwarding these unsolicited and annoying emails to CEO Doug Parker. No luck. They obviously have no interest in helping me so I have no interest in using their product. read more

I'll premise my review with the fact that my dad was a pilot for American, and I have been flying since the 70's on every different line. So, suffice to say, I have a lot of experience and (previous) respect/nostalgia for AA. In other words, I was expecting/hoping for satisfactory flying experience. That being said, this review focuses on the new airline policy of charging extra for favorable seats in coach (bulkhead, emergency exit row, last row, window and aisle seats). I had 4 flights for one trip recently. I was assigned to the center aisle for EVERY flight, unless I paid up to $74 more PER flight to not be sandwiched in between 2 elbows/shoulders and someone breaking wind. Finally, on the third (another 3 hour flight), after being in the air for about 30 minutes I looked around and noticed: there was only 2 people in an otherwise EMPTY first class section, 3 completely empty rows of emergency exit, EMPTY bulkhead and an empty back row near the toilets. I realized that they were empty because no one wanted to pay extra to STILL BE SITTING IN COACH. So, I decided to use the bathroom and instead sit in the last row of (same size) seats near the toilet. 4 seconds later a flight attendant told me to go back to my assigned seat, citing company policy and possible emergencies as the reasons why. I did not argue, but it is totally outrageous that paying customers cannot move to a different seat within the SAME section. The fact that all the good seats were empty is proof positive that no one wants to pay extra. In years past, I was content knowing that the odds were in my favor of getting: aisle, window, bulkhead, emergency row by chance, and I usually did so I was happy. Now, I know that BY DESIGN, passengers are given crappy seats in the hopes that they will pay more, so if they are not happy with the seat its their fault for not having PAID MORE. In short, this is tacky and heartless on the part of airlines and furthermore, it actually does decrease the chances of my traveling in the future as I remember how it used to be and this is terrible policy. Also, there is absolutely NO acknowledgment whatsoever for military VETERANS. Only active duty personnel. What difference does it make WHEN I served? There are 2 kinds of US citizens, those who volunteered for service, and those who did not. Besides, I am now older and have a disability, so the 20 year old boards first, and I board last because I am group 9, this makes absolutely no sense! What I would like is preferred seating with no upgrade charge and group 1 boarding privileges. I know this will never happen, but it is sad. The only relief is that my dad did not live to see what happened to the airlines since his flying days. read more

American Airlines changed my gate last minute. I asked the flight attendant and she said I would be fine they would wait for me. I had 30 mins to arrive. The person saw my son and closed the door and changed sign to flight closed. No communication, very disappointing . Will avoiding flying with them at all cost and ss should you! read more

Absolute trash. Treated my fiancé and his mom horribly. 0 customer service and the heavy set woman at the desk with the short haircut is useless at best. Should be fired immediately. Insulted both my fiancé and his mom saying they weren't even military personnel. How inconsiderate and rude. Never flying American again. Garbage. read more

This is the worst airline of them all. Flights are constantly being delayed, late, and canceled. Along with the workers at the front desk. They are never on time. This is the last time I fly with them. You're better off with frontier honestly. If I could give them half a star I would. They don't even deserve a full 1 star. read more