Easy pick up and drop off. When you get to the airport, call them and they will send a shuttle to pick you up. If you are leaving when they are closed, you leave the car at the airport. They will get it. Employees are very friendly and go over the car with you to document any dings. read more

If I could give zero stars, I would. I prepaid for a mid-size SUV through Orbitz, but when my flight was delayed (which obviously happens), I had no idea I'd be punished for it. The "service" here is a joke. Tim (who apparently runs the place) called me literally minutes before closing to ask if I was coming, then dumped a random Kia Forte by a flag in the parking lot and left the keys inside like he was doing me a favor. Not only was it the WRONG CAR (I booked an SUV, got a Kia sedan), but it reeked of smoke. When I called to complain, Tim acted clueless and said he didn't see an SUV on the order--total nonsense, since my Orbitz receipt clearly says "mid-size SUV." Either he can't read, or he just doesn't care. His solution? I could drive 45-90 minutes (depending on traffic) the next day to swap cars, or maybe they'd bring me one. Zero accountability, zero customer service. He even told me to "call his manager" rather than bothering to fix his own mess. Why is it my job to chase down his boss after I've already been ripped off? And as the cherry on top, I had to pay $12 just to get out of the parking lot. They offered to reimburse me, but at that point, I was so disgusted I refused. This place is a total scam operation--unprofessional, disorganized, and run by people who shouldn't be in business. Save yourself the headache and go literally ANYWHERE else. You've been warned. read more

Ace in the hole! The only place we rent cars when we go to Palm Springs, California. Excellent Service with the most fun cars. Our Ace in the hole! Highest Recommendations. read more

ACE Rent A Car - Fun Rental car :) - Car Rental Near Me - Cathedral City, California

Great place to get a responsibly priced rental car! Got picked up from the Palm Springs airport and was brought to the rental car property. Nice and easy. Thank you for making our rental seamless!!! read more

Do not rent from ACE. Apparently reserving a car with them does not mean you'll actually get a car. Had to go with Hertz.

First Class. Prompt pickup at PSP then superfast checkin, no hidden fees. Brand new K4 was my "wildcard" surprise. Did well on 74, good gas mileage. Seamless return and zoomed us back to the airport. Will use and recommend this professional family business. 5 stars read more

We use this car service every time we come to Palm Springs and they are amazing!! Someone backed into the rear of our car and gave us a little dent and they told us not to worry about it - that they would be able to handle it no problem!! They pick you up quickly at the airport to take you to the rental place, everything is pronto! Highly recommend. read more

do not book through priceline! you will be charged even if you never rent a car with them.ace left me high and dry and i was not refunded what i was charged for a car i never rented! stay away from ace!!!! read more

This is by far the worst customer service possible. We were treated poorly and we witnessed the people working there mistreating people as well. We had a dangerous situation with our vehicle malfunctioning and they refused to help us. Please please please go with a reputable mainstream company and do not put yourself in this situation with this company. read more

This likely was the best car rental I used in a while. Highly recommend, no long waits nice staff reasonable rates read more

Great service. Our plane was delayed and they checked in with us and stayed open a bit late (large car rental companies would have just closed and we would have been out of luck). They also sent a shuttle to meet us at the airport. read more

If you don't mind driving a "cut rate" car for your vacation this is your place. Hotwire would have you believe this facility is in the airport terminal, it's not. You will be charged a $20 "convenience" fee to leave the car in airport parking upon return because they have "bankers hours", not exactly full service. I keep reading the other reviews about how friendly everyone is... shouldn't this just be "the standard?" Our car, with 22,000 miles on it (!) felt unsafe to drive. The tires were really worn, and the car was really unstable on the freeway. It was completely old school no frills. It was like renting a car in 1980, steering wheel, brakes, air. it was rented a week before Memorial Day...there were no other options on the lot, unless you wanted to pay three times the rate we booked our car for! read more

ACE Rent A Car - Not many "good miles" Left - Car Rental Near Me - Cathedral City, California

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Ace is as good as it gets. I would have to say this is the reason I would want to go to Palm Springs more often. The ease of everything made this destination so appealing. Once landing, it states on their online website to call a local phone number to get the shuttle service to Ace Rent a Car. You are calling the center and speak to one of the employees. I was told to cross the street where the taxi cabs are and wait for a white van that has Ace Desert something or other and it would take 5-7 minutes. I did exactly that. Followed the simple directions, turns out the pick up spot is where one would go to get picked up by Uber/Lyft. The employee asked for my name and loaded our baggage. Speaking to him during the ride he was stating that most individuals do not know that you call them to get picked up. Or they get frustrated and end up taking an Uber to the site. Why? They are less than 2 miles away and its a free shuttle. When pulling up Ace is not the biggest of car rental facilities. They have already had the car I was going to rent out and they immediately loaded my bags into the trunk. I went inside and they had the paperwork ready to go. Then the standard information, liability, insurance info that goes along with renting a car happened. Then we did a quick walk around, the employee gave me a heads up that all their cars have scratches by the trunk and they know about it; otherwise, the car looks good to go. He also gave me info on dust storms in Palm Springs that I don't know how to handle. We got a Hyundai. Car had no issues and we synced our bluetooth to it and everything was smooth. All I had to do was fill the tank and take it back for return. We pulled up, reversed the process and ended up at the airport. Easy. Definitely coming back here. The prices can't be beat, especially on hotwire. read more

Beware of this sleazy and unethical rental car agency and it's partner Hotwire. They and their reservation agency Hotwire, who use all Outsourced non-Americans to do their USA transactions, will not cancel, modify or amend the original orders or contracts. I called them 10 mins after I made the reservations and they wouldn't cancel. Very disappointed and I will NEVER use sleazy rental car agencies like this. I will pick up the car in 30 mins since You and your Hor Wire agency will not cancel. read more

The worst...don't waste your time the $8 you will save oaky worth it!! This place is so far from the airport the shutttle isn't available until you call then takes 30-45 minutes to pick you up ti just drive another 30 minutes read more

Very, very friendly service with the best rates on rental cars. The location is off-site from the airport. When you touch down, I recommend calling the shop to request a pick-up. The drivers both to and from the airport were very friendly. The drop-off was very quick and they had the driver promptly take us to the airport. They appear to have a very small fleet of rentals. Our car only had one-half tank but they acknowledged the low fuel level. Overall, I would use their services again. read more

We had a great experience renting from ACE. They were responsive over the phone, offered to pick us up from and drop us off at the airport, and friendly and helpful. The car we rented was fine, and the experience was seamless. It sounds like some people who gave poor reviews had communication issues; it could be that some employees are better communicators than others. The three that we dealt with (didn't get their names, but seemed like a father and son plus another employee) were all attentive and helpful. read more

When there was a line at Budget with 50 people waiting and only two agents feeding the line, we looked around at the Dallas/Fort Worth Airport, and found ACE Car Rental. We did not have a reservation thus we didn't have high hopes of getting a car. And though I cannot remember the gentleman's name at the desk, he was kind, considerate, patient, and most of all, he didn't try to upsell us. He asked if we wanted any extras and I did say I wanted Liability. We left the airport in a very nice Nissan Rouge with a total bill of nearly $150 less than Budget. Returning the car to ACE was a snap. I believe the man who did inspect the car was named Travis. He was likewise kind and personable. We will definitely use ACE again on our next visit to Dallas. read more

This location is very service oriented. Since the car rental biz in general is geared almost entirely towards travelers, local residents who want to rent can often run into special requirements and unaware or impatient employees trying to look up or explain those policies - but not here. They know their stuff and the place has more of a genial family-owned business feel as well. I'd recommend them to anyone - it's probably worth having to be shuttled a couple of miles from and to PSP to get more personalized service than (I hear) you might get at the companies at the airport. (I'm only reviewing this location here, which is independently owned, not Ace's corporate call centers. My first call was to them and no, they couldn't answer my questions very well. But my direct contact with this place has always been satisfactory and very pleasant.) read more

Highly recommend! The customer service was AMAZING! Our shuttle driver arrived promptly at baggage claim to take us to our car. I was hesitant to book with a rental car company offsite from the airport but we ended up with a person driver and we didn't have to wait for a crowded shuttle, so I actually preferred it. And our driver even gave some excellent recommendations for local restaurants and activities. The car was exactly as described and we had no issues at all. Great value for the price!! We will absolutely use ACE again when we return to Palm Springs. read more

Worst customer service EVER!!! Took almost an hour to finally get through to the location to get a shuttle. Car was dirty and not worth the over $400 rental. 3 men in the office acting like they were busy when I arrived. Most likely playing on Facebook. Stay away - everything that is cheap ends up costing more. I'll NEVER rent from Ace again. You've been warned. read more

I'm giving this car rental agency 5 stars based on the customer service - shuttle driver was super friendly, the agent was the nicest and most helpful agent we've ever met. I made an error with my booking through a 3rd party agency and selected the wrong dates. Fortunately, the great staff were able to correct my error and provided me with a nice, clean car - despite the fact they were almost completely sold out! We live in Palm Springs part time and will definitely use this agency again and will recommend them to my family and friends when visiting ! Thank you ACE! read more

No regard for wearing face covering when customer is wearing one. Made me wonder about the cleanliness of the vehicle. I disinfected the car when I got it home. I would not rent from this place again. In my opinion, this businesses practices are part of the problem and not the solution to this pandemic. Be very wary! 8/10/2020 Reply to Ace. I see your responses are all pretty much the same. "We are sorry and hope you will give us another chance." Nothing to address my point of not wearing face coverings and nothing about what they do to disinfect the vehicles. I am sorry, but you said nothing that would make me feel better in regards to "giving you another chance." read more

I booked a 7 passenger mini-van February 1-7. Arriving at the airport I was surprised that ACE was not at an onsite kiosk. No worries a simple call and they come pick you up. The paperwork went fast and smooth. The mini van was super clean and a 2017 with 55K miles on it. The staff at the desk were friendly, helpful and detailed. We asked about renting a childs car seat and was surprised at the low cost of rental. It was one third the price I was quoted at an airport location. During the week I called to see if I could extend our contract by one day. I was told my card would be charged and all was taken care of. That took a maximum of two minutes. Could not have been easier. Arriving to drop off the car at the end of the contract was no problem and a pleasant experience. We were immediately given a ride to the airport. We were thanked for using ACE. I will be using ACE car rental in the future. read more

Although this is off site from PSP it was well worth it. Great customer service, fantastic pricing, and great car! Would highly recommend this place to anyone visiting or local! read more

It's my first time renting from this company. But surely not the last Friendly staff clean cars and decent prices.

this is a family run business and apparently the phone lines get forwarded. I did wait and have to go through the automated message to get to speak to someone.. the wait area by the area is at the curb where the taxis line up and based on how busy and how many passengers there may be a wait. read more

Made a reservation, showed up to get car. Was told they were negative 21 cars and I would have to wait til all of those orders were fulfilled before they could help me. Absolutely ridiculous. Do not trust them with your business. Waste of time. read more

STEER CLEAR OF THIS COMPANY AND THEIR SHODDY EMPLOYEES! If I could give them zero stars, I would. They are THE WORST RENTAL EXPERIENCE I've ever had. The employees working the evening 2/26 were RUDE, LAZY, LACKED ANY SENSE OF CUSTOMER SERVICE, and were only interested in closing the store early and getting on with their night. Our flight arrived into LAX shortly after 7pm, we found the instructions they sent to find them were incorrect, finally made it onto the right bus to be dropped off at the stop indicated, only to have the bus driver tell us that the ACE shuttle van doesn't pick up after 7:30pm. What?!?! Their instructions stated shuttle van runs until 10pm. Both my husband and I tried continuously to contact ACE at the number provided in the instructions to no avail. We both left messages on the answering machine that picked up. I'm writing this review the Monday after and we still have not received a return call from our voicemails. We walked over a mile from the shuttle drop off to ACE only to find the vans all parked and about 5 employees walking out of the office. They told us we needed to get off their property and they were closed. This was prior to 8pm, which they told us was their closing time. We let them know we had a reservation and that all of our rental information said they did not close until 10pm. One young man pointed to tiny print on their shack and said it says we close at 8, we reminded them that we arrived before 8pm and should be processed for the rental car. They told us we were out of luck. Deflated we walked next door to another rental agency where the guard informed us that this (our experience) happens often at ACE and provided us directions to the rental area for the other company. I am appalled at the lack of customer service and belligerent employees that are employed by ACE. I'm appalled that a car rental company referred by our main airline carrier would allow the need to leave early by their shoddy employees before standing by the reservation that has been booked. WORST EXPERIENCE EVER! read more

My wife and her girlfriend rented a car from this company and unfortunately didn't get a car review from them when they returned the car. The company then decided to charge $600 for "damage" that was never there. Now they can't get a live person to return their call about this. This company is a total scam - do not give them your credit card. read more

My rating is Zero on this company !!! I reserved a car rental on 08/10/2020 . It indicated on my reservation that the car pick up was at Palm Springs Municipal Airport . The company charged me $160.11 inspite of the remark "No deposit needed " pay on pick up of car ! I proceeded on my trip on 09/12/2020 and got to Palm Springs Municipal Airport. I found out there was no service desk of Ace Car Rental at Palm Springs Airport ! I tried to call the number on my reservation e mail but said" cannot leave voice mail , leave The SMS your phone number and someone will call you " I did leave my phone number and NOBODY called me! I tried to look at ace car rental on website and found that they are associated with Desert Car Rental, I called their number and spoke to a person name "Julio" and was informed the office is closed at 2pm . My flight arrived at 4 pm So by then, I was stranded and asked Julio what am I to do ? He said in a very unpleasant rude manner that I did not show up at 10 am!!! I was NOT informed by the Rental Company that it is 1.) not at the airport 2.) closes at 2pm 3.) was suppose to get a shuttle to their rental office 3.) charged me with NO car provided ! 4.) No alternate resolution to the problem 5.) very rude representative! Ace Car Company and Desert Car Company are Unfair, unhelpful and don't have any customer service at all and should not be conducting business to the People who needs car service rental!!!! read more

we rented from them and they were out of mid size and they gave us a upgrade we ran into trouble with the car and the service was out of this world they showed up in 5 minutes with a replacement. Showing this kind of service won me over and I will rent from them again for sure. read more

We rented a car online through a third party and were disappointed when we landed at the airport to find that we had to drive to a different location to pick up the car. All the other rental car places were at the airport and there was alot of them, probably over 5 different other companies to rent from. I called and they sent us a shuttle which was nice but it would be nice if they would have already sent it since we had a scheduled pick up time. When we got to the rental place it was in a tiny run down lot and our car was the only car left, kinda odd. The front desk area was really dirty and run down. The rental car itself was moderately dirty but decent. read more

Great experience. Very friendly, helpful, timely, and flexible. The shuttle from the airport was waiting for us with a super friendly driver. The paperwork process was the fastest I've ever experienced. read more

This was the smoothest car rental experience. Not only was the price very competitive but everyone was phenomenal in providing amazing customer service. The car was clean and new. Alex, who was our shuttle driver, was friendly and recommended a great local restaurant! The office staff was quick, friendly and efficient. I highly recommend! read more

Used them twice in 3 weeks. The guys are awesome and polite. Picked me up and drove me to the site. My car was ready and waiting. It's had great prices on the cheap. If I wanted more, they had jeeps, minivans and SUVs. Next time I'll call them direct and cut out Expedia. Used them again in a heart beat!!!! read more

Just got off the phone with the rudest customer service representative who wanted to talk OVER my issue. Issue being that I haven't gotten my $350. 00 deposit back. Two days later!! Now I have to wait until the dispute is resolved to get my deposit back. Unreal! read more

The day I rented my car and started my trip, I noticed the dash light was on that said "Maintenance Required". I arrived at my destination and didn't use the car for 2 days. When I needed the car it wouldn't start. I called AAA and they said the battery was shot and that they didn't have them in stock. I called ACE who said it is my responsibility to buy the $300 batter, and they would reimburse me. I borrowed money and bought the battery. The next day I returned the car. I showed them the receipt for the battery. They said the boss wasn't in so I would hear from him in the morning and he would refund the battery money. I asked for my $200 deposit and they said they couldon't close out the account. Only the boss could. They gave me his card with an email address. Today I waited for the call and when I didnt come, I called the office (Desert Rent A Car near the Palm Springs Airport) and asked to speak to the owner manager. He wasn't in. They said I'd have to wait til he comes in. I then Emailed the owner and my email was blocked. I called the office again, this time very angry. I had fulfilled my end of the contract. Why do I have to wait for my refund? I told Alex that their Yelp review would be bad. He said they don't care about Yelp. He told me to stop yelling at him. I said, "You are a representative of this company!" He said, "I don't represent anyone!" I am a low income senior who had to borrow money for the battery. I am not convinced that I will be reimbursed if this how I am being treated. Do not use this agency! read more

I had a good experience here. At first I was annoyed they were offsite. But they have the system down and it was very convenient. No lines, everyone was friendly, lower cost than in-airport competitors, and more affordable insurance coverage. I would do it again. read more

Excellent car rental service and super friendly staff! Car was immaculately clean and shuttle to the airport was given without delay. Thanks again! read more