Today, February 20 around 1:30 PM at Palm Springs Airport, a wonderful United Airlines ticket counter agent helped me recover my phone during a stressful moment. I didn't catch her name, but she had dark red-auburn straight hair in a short ponytail and the most beautiful smile. Her kindness and genuine care truly made my day. I'm very grateful -- United Airlines is lucky to have her. I wish her a beautiful, wonderful day today and every day. read more

On April 29 I booked a package, flight, car, and hotel. I cancelled it 7 hours later. The website says 24-hours free cancellation. I spent 2 hours in a chat with someone that eventually was able to say I would receive a full refund in 7-days. Seven days came and went. No refund. The refund department was my next route, and both times I received a form letter email denying the refund, from a no reply email address. I then reached out to Executive Solutions, and Michael looked into it. He told me the transaction was voided and would fall off. I waited. It didn't. On June 2, I began another route with Virgil, with Executive Solutions, who has been able to get the hotel and rental car refunded, but he's still unable to get the airfare refunded and tells me he's waiting for a different department to reply to his emails. Worth reading again: -- The airline has been unable to refund the airfare portion, but was able to take care of the refund for rental car and hotel... So, United so has almost $900 of money they were to refund, and it's almost two months. I wish I could recommend United, but I can't. read more

They post their flights taking longer than what the actual flight times are so they look like they are on time. Rubbish. Tonight was the worst SFO to PSP. Flt 5705 3/31. Should have left at 7:10pm. Delayed, then diverted to LA and then the best option for passengers is to get on a bus at 11:30pm at night and get to PS at 2am. How shameful. Like that's a viable option instead of hotel and flight next morning. They still post it arriving at 12:02 am. It's just a lie. read more

United Airlines - The false information on flight tracker. This UA posting d False arrival time. Again. - Airlines Near Me - Palm Springs, California

Boarding was organize, ecoplus was spacious, excellent service. Would fly again with United Airlines. Thank you

(Part 2) We took our seats, happy to finally be on our way home. The flight was delayed several minutes in departing, but we finally began taxiing down the runway.   As it was to turn out, our gratitude and optimism was premature.  The plane suddenly came to a complete stop and the pilot got on the PA saying he was sorry to be the bearer of bad news but that the crew had timed out as per FAA regulations and we had to return to the gate - the flight was cancelled! The next text read "Flight 2236 from Houston to Los Angeles is delayed further.  It now departs at 12:56 on June 3..."  Then  another text "We are sorry for returning to the gate.  members of your crew exceeded the maximum number of work hours allowed by the FAAA and we need to redrew your flight..."  Then another contradictory text that read "Flight 2236 from Houston to LAX is delayed further.  It now departs at 8:30am on June 3."Back at the terminal, we were once again to see the gate agent to make overnight arrangements.  The scene was absolute chaos as you had over 100 passengers and only one gate agent.  The woman who appeared to be her supervisor left her at the gate alone saying she was going to seek additional help.  Fortunately, we had managed to get close to the front of this long line of tired, frustrated passengers so our wait to get assistance was shorter by comparison to those unfortunates at the end of this long line.  The gate agent told us our hotel arrangements for the Hilton Garden Inn were still valid and we could go down outside the terminal to catch the shuttle.  It was now past midnight.  We went down to where the hotel shuttles stop only to be told there was no shuttle for the Garden Inn.  We called the hotel and the man who answered said the shuttle stops running at 11pm!  Once again, adding insult to injury, we had to take a taxi to the hotel at a cost of $20.  At the hotel, a single clerk was working the front desk and having difficulty with his computer.  Another 20+ minute delay to check in an get a room.  By the time we were finally in the room it was past 1:00am.  We managed to get us both booked on the 7:30am flight to LAX UA1068.  That meant waking up at 5 to catch the 6am shuttle which only runs every half hour - less than 4 hours sleep after a grueling day of delays and cancellations.   You'd think after all this, United would make some sort of generous offer of compensation for all of this inconvenience and aggravation. Instead we have been offered a measly $175 travel voucher for future travel on United. They did not even offer to reimburse us for the taxi to the hotel. Friendly skies? Not in this case. This was not just one delay or two or even three. It was an airline that demonstrated that it is having some serious problems coupled with a callous disregard for even their most loyal, long-time customers. Very sad. read more

I just flew United to Palm Springs and was pretty disappointed. I understand an occasional delay but delayed 5 times for one flight? I am also TSA pre-check. My number was on my reservation but did not get transferred to my boarding pass. So I went through the long line and had to strip down. No carry on luggage allowed per my ticketing, even though I paid quite a bit extra for an upgrade and another $120 (round trip) to check my golf clubs. For the flight home I called customer service to ask them to adjust the pre-check issue. I was told to 'just do it yourself at the airport'. At the airport I spoke with staff who told me the pre-check issue was resolved...it wasn't. I had to strip down again. The flight crew was friendly and the cramped jet was clean on the positive side. read more

Horrible customer service. No communication. Cancel flights with no options for rebooking within 48 hours

No issues getting in or out. Check in and gate agents were all friendly. Bonus since this dinky airport has no one flying out of it so my upgrade cleared the day before. read more

It's always a nightmare with this company in Palm Springs international airport and always on Monday ..!! Planes are always late for mechanical reason...!!!! 2 or 3 hours late and not too much excuse. It's really a huge problem when you have an international flight in SF No solution for you... Avoid this company read more

very poor customer service at airports and on the phone . first time flying with them and this will be my last . actually trying to book my return flight with a different airline . they don't care about anything but getting money. i hate i'm flying with them ! read more

Wow - so disappointed in our recent First Class #United Airlines flights from Palm Springs, CA to Puerta Vallarta. We paid thousands of dollars for first class, and were very disappointed. First of all, none of the first class seats had USB charger ports to enjoy the entertainment that was offered. For the flight from Los Angeles to Puerta Vallarta, we had pre-ordered our meals a few days ahead of time. Once on the flight, we were told they only loaded one of our selected meals on the plane, and the lady ahead of us was getting that meal. We were stuck for food options that were not tasty, or something we would never order. For the PV to Houston flights, and the Houston to PSP flights, I went onto the app a few days before our flight, and could not find where to pre-order our meals. I then called United, and was told there would be one vegetarian meal, so nothing else could be pre-ordered. Once on the plane for 2.5 hour PV to Houston flight, several people around us had pre-ordered a chicken meal, which they received. Our only option was a vegetarian meal that we were told was spicy. We opted for the hummus meal box as we can't handle spicy foods. For the 3.5 hour Houston to PSP flight, there was one "dinner" option that was served: a banana, a few slices of cheese, and a few crackers. If we had known, we would have eaten more at the United Club in Houston. We flew United to Florida for Thanksgiving, and had very similar experiences in first class. Obviously, United Airlines will not be our first choice in the future for such long flights. read more

The huge collection of routes and destinations is 5-star (which is why I book them). The people are great. Overall, however, it's nothing special. It's just a way to get from point A to point B. Regular economy is pretty cramped. Aisle seats and exit row seats cost extra. But, as I said, they have the most routes, so it's "grin and bear it" time. read more

United Airlines is hit and miss but leaving Palm Springs to Vegas, the choices are slim. They use to have direct flights but now you lay over in San Francisco, LAX, or Denver. I arrived 28 minutes before my flight and they told me I missed my flight. WTF? Are you kidding me? Anyway, the front desk was able to find me another flight expeditiously and I was on my way. I was grateful for that. read more

I was on a direct flight from IAH to PSP UA5341 on 12/26/16. Both stewardesses Mindy & Lynn did an exceptional job from serving people drinks, to seating couples together so they don't have to sit apart, to moving parents with babies to make sure they're in the correct side of the plane or rows away from the emergency row per safety standards. I've seen a stewardess go down the aisle offering comp drinks, but never offer on the way back to everyone, & also go down the aisle at the end with a tray of water & coffee. From what I usually see from United & other airlines, what Lynn did (& I'm assuming Mindy helped also) was more work & customer service than anyone has ever done. & the whole time Lynn had a smile on her face. I'm very impressed with their service and I hope everyone at United keeps up this standard of care. Def worth 5/5 stars! On another note, I've had a bad experience on United before but I assumed that was just due to the stewardess on that particular flight being in a bad mood/something else unkind. I actually forgot to write that experience down in Yelp because I saved it in my notes. Since I think it was just that particular stewardess, I might contact United directly & let them know about that experience, instead of bring down their ratings due to 1 person. read more

Easy to access gates (Gates 1-11 usually) and friendly staff. I even got a free 1st class upgrade (pays to be Gold!). Lots of open air space at this airport...so enjoy the fresh air before you get on a stuffy plane! read more

United Airlines - Nice gate area - Airlines Near Me - Palm Springs, California

I will not fly or ever recommend this carrier to anyone ever again and this is why... When I was a little girl, I would fly from the West Coast to the East Coast every summer to see my Grandmother. We always flew United. The stewardesses were friendly and gave us little wings that we wore proudly. Our dinner was served on little partitioned trays with real silverware in baggies along with salt & pepper packets. Those were very fond memories that I associated with visiting my grandmother. Back then, you were indeed, the "Friendly Skies". Recently, I bought a Basic Economy ticket to see my grandmother this summer because her health was waning. I understand United's Basic Economy policy; however, when I found out that my grandmother's health had taken a turn for the worse just a week before I was scheduled to fly out, I called to change my ticket, but ran into a brick wall. I called United to request a change of departure date due to the family emergency, but I was denied any ability to change my ticket without losing all of the money I had paid for the original ticket. I told the United representative that my grandmother was dying and I had to fly out asap. I begged her to asked her supervisor if there was any other way to get my flight changed without losing all of my money. At the end, her answer was that I should "buy another ticket to fly out, then come back home and use my original ticket to fly back again". I couldn't believe what I was hearing. In the end, I did not have the money to fly out twice (which again, was an absolutely ridiculous suggestion), so I crossed my fingers hoping that my grandmother could hold on for a couple more days so that I could see her one last time. She passed away just before I got there. Humanity and compassion are sorely missing from the company guidelines at United which has become very obvious by the recent problems they've been having in recent months. I thought United would have re-trained their people to have more common sense than this, to treat each situation with respect and human kindness. The "by-the-book" training and robotic solutions to everything has made United Airline's message loud and clear that this company does NOT care about the people who chose to fly with them. This has been an extremely sad experience for myself and my family and I can never get the time back with my grandmother again. It is absolutely unacceptable and I will not recommend United or fly this carrier ever again. My entire family agree with me as well. I don't expect much in change, but I hope for a better future -- that United will change it's ways and be the leader for a better tomorrow. read more

One star is generous. Bait and switch along with a very unhelpful desk crew at PSP. Last time I fly United. #shittiestairlineever read more

In my flight to Manhattan Kansas and back I had to take a total of 4 United flights. All four were late in leaving. While in Denver we were given the wrong gate number to take our connecting flight we ended up about a 1/4 mile away from our gate. We then had to walk back. My wife who had just had neck surgery as in allot of pain and crying by the time we got to the gate we needed. We would have missed our connecting flight if the plane from San Diego was not also late and the plane we needed was waiting on them. At the time of this posting I had to return to Kansas and I drove. I found it to be a better experience even if I had to drive through a freak snow storm. read more

Waiting in line for 3 hours, they told us to be there a hour ahead. We missed our flight to my daughters wedding. First and last time I would book a flight with them. Sad read more

This has by far been THE WORST experience I've ever had on an airline and then to make matters worst I find out they will not issue a refund if I take my flight that they have now delayed more than a half a dozen times in one day! Their level of customer service, here let me offer you a $10 meal voucher while you wait. I was getting used to the delays after the 5th or 6th time but talk about adding salt to the wound...we board the plane are done boarding, when an announcement is made: "We have bad news, our pilots are delayed until 5:30pm we have to ask you all to grab your belongings and leave the plane!" Are you KIDDING ME RIGHT NOW!!! United if this your level of customer service and you value your customers time and satisfaction in the amount of a $10 meal voucher then shame on you for not holding yourselves to a higher level of service! read more

I wish I could give the united staff inside the airport a separate rating than the united staff on the plane. The staff on the plane - are fantastic. On the other hand, the United staff inside the airport in Palm Springs, especially the woman responsible for getting us all boarded, was terribly rude and demeaning. She was so condescending to an elderly woman who didn't understand the boarding groups. She spoke to her with such a shitty tone and then rolled her eyes when the woman didn't understand what she was explaining to her. I am utterly disgusted with her lack of patience and respect for the elderly. Thank goodness the United staff in Albuquerque is so much better, because if they were anything like the staff in Palm Springs, I would never fly United again. I guess their motto is true - friendly skies - but not friendly at the airport. read more

United airlines canceled my flight to Denver. They refuse to give me a refund or flight credit. They are the worst airline. Don't book a flight with them! read more

Staff are rude and did not even apologize for the flight get canceled. They refused to provide any transportation or accommodation for tonight for us to come back tomorrow to catch our flight. read more

Fly the UNfriendly skies. What about the friendliness when on the ground working with personal? They focus on the sky instead. A way to avoid pain issue with being friendly or not. read more

I was very pleased with the Asheville staff at United. However, by the time I got to Chicago, everyone became extremely rude. I'm not sure why but no one looked me in the eye. No one would smile. Even when I gave an easy smile and light hearted quip, it was met with total indifference. Direct questions ignored. Are they overworked? I don't think so. I have a tendency to think they've forgotten that we aren't cattle but rather paying customers. read more

This is the most unorganized airline and this is the last straw. In the last week I have been on 6 flights. Originally 4 but I will get to that. First flight from psp to Denver was delayed because a crew member was late, second flight from Denver to Huntsville was delayed because of some paperwork or manifest or something so we sat on the plane for over an hour, just to get on a different plane. On the way back, my flight to Denver was delayed for over an hour because the plane arrived late to the terminal for some unknown reason, and that made me miss my connecting flight to PSP. I then had to go to ticketing, re direct my bags and get a new flight that took me to San Fran then to PSP. I currently sit in San Fran waiting on my last flight that's going to be over 3 hours late because once again the crew hasn't arrived yet. I have been delayed for over 12 hours now for not a single good reason, only bullshit that shouldn't have happened. Fuck you United, fuck you. read more

United lost my bag with all my meds as well as my husband's they told me after several calls they located it to xall them after 8:30pm. So I did the agent did say it was there I told her I would be there shortly when I got there United Agents were gone and mo one could get my bag. I show up this morning United still closed. I did see a agent and when I spoke to her she just said United opens at 12:00. What ever happened to customer service i will never take this airlines they are a joke read more

I wasn't to happy with this flight to be honest. They said they "forgot" to pack snacks for us but they could offer us water.. they were late taking off and returning. The window was so dirty I couldn't see out of it but they claim they are cleaning after every flight during Covid. We had a movie on so low we couldn't hear it and they came up and told us we could only watch it if we purchased headphones but there was no way anyone else could hear it because we couldn't and we were holding our phone. They made our friend pay for his carry on when when we returned when they let him bring it when we left the first time. They were kind of rude. We hit bad turbulence and the flight made the loudest scariest sound the whole time even after the turbulence had ended, it was so loud it gave me a headache when we returned and it was super scary too not sure if something was broken or something? Didn't feel safe at all.. they flew in circles when we landed in Palm Springs for like 30 min not sure why but it seemed very odd, was not happy with my experience and wouldn't recommend flying with them again! read more

I love our Palm Springs Airport. Any reason United can't hire a few more people? Delays happen, but ONE gate agent rerouting 40 people! Come on. read more

My bf was on a flight from psp-sfo-hnl and the flight was scheduled to depart at 6am and he got to the gate 15 mins before departure and gate agent didnt let him in told him he already missed the flight but the plane was still there. Check flight status and plane was pushed back at 5:50am but wasnt suppose to depart till 6 am... what kind of bs is that??? Im sure if the gate agent wasnt a b***ch she couldve let them in..4 people missed that flight for early pushed back when it wasnt schedule to leave till 6am...i knew we shouldnt have taken united next time will take american instead... read more

Worst airlines ever... using bad weather between Palm Springs and Houston as a reason to cancel our flight. No weather in radar across country... so it is obviously a ruse to offload responsibility for their crappy service. Never again! read more

F - UNITED!!!!! Not even worth 1 star! Delayed flights, no help with connections and then just walks away while discussing issues, no manager shows up. DISGUSTED! Never, never, ever fly United! They actually say they can do what ever they want and to call customer service if I don't line it, I did and they actually disconnected me, must be my fault! Their front line customer service is horrible! United, call me if you want to talk... read more

This airline sucks!!! Unbelievable!!! They have lost my husband's luggage 3 times on 3 different flights in a row! Not sure if we want to use United airlines ever again! Other times because of United airlines bad timing for connecting flights both my husband and I have missed our connecting flight on 2 separate occasions and had to wait in the airport for 5 hours till the next available flight! Having to rebook my flight, I've also dealt with a very rude customer service lady that did not care whatsoever about me or my flight issue! This last flight there were 10 people in line complaining for their lost luggage all for United Airlines! Get your shit together United airlines! My husband had to fill out paperwork to have his luggage sent to him when they found it and gave them the address to deliver it. The guy calls and has a totally different address, not what my husband gave them! Also they emailed him with the wrong name! How incompetent are they??!! Wow! Ridiculous! I had to give one star because yelp makes you in order to post, otherwise I would not give any stars! read more

Start your first day of vacation luxuriating in the airport because United Airlines is having troubles (yet again) and your flight has been delayed so long that you can't make any connections to your destination. Make the most of your first day of (rarely taken) vacation by browsing at the Airport News Stand. Check out the large variety of neck pillows. You'll be wowed by the colors and styles. Zebra Stripes! Posh! Or spend time sipping expensive cheap bitter coffee from one of the many Airport food vendors. And while you're captive, feast on the culinary creations of employees paid not enough to survive -- using cooking skills they learned just this morning. It doesn't get any fresher than that! Board with the bounty of the airport? Give United a call. You will be surprised how accurately they do an impression over the phone of a blank stare. The same blank stare you received from the woman at the ticket counter when you arrived at the airport at 7:00 am and were told you would be spending your first day of vacation in the Airport. And all this blankness is transmitted through years of voice training at United Call centers where they learn to say things like "We can't do that" and "We apologize. Your business is important to us, but we can't help you." You'll enjoy the witty repartee so much, you won't even mind that they are doing absolutely nothing to help you. All this, Thanks to United Airlines -- "It's almost like we care." read more

This is the worst airlines ever to take. I went from Seattle to Santiago, fine, but once I got to Santiago our flight time to board was 3pm, and we didn't leave till 8:15pm, they made us wait and told us false claims and made us wait for hours to Palm Springs. Now I'm leaving Palm Springs, i woke up with my family at 3 in the morning got to the airport at 4, and sitting at our gate which boards at 5:15..... we are just told we are going to be delayed AGAIN till 11:00 am. Because the captain canceled ! This is the worst I've ever had with airlines I highly don't recommend. It doesn't even deserve a star. I saw a bunch of people getting upset because they have places to be of course. read more

I fly a lot for work and flying from San Francisco to Palm Springs and back one wouldn't think there would be such an issue, but each time my flights have been delayed. I have decided not to fly this airline again and give another airline a chance. Just trying to get home at the end of this work week. bummed United Airline passenger read more

Hard to give even 1 star. Always late! Can not rely on them. Aside from delays, they notify you of these delays while you're in line to board! This latest flight was delayed 5 times. They are very dis organized. read more

Terrible. Wifi costs about $10 per hour and barely works. Floor pretty bad. Overpriced food etc. I've seen better.

I had a baggage problem with United and wrote a not so nice review. However, they corrected the problem as requested with my claim. United corrected the concern in the right and honest way. Yes, they had to trust my claim but came though and trusted us as customers. I removed my not so nice evaluation and updating my report with a positive note. United has restored my faith and I will close with fly United. They have good management and did what was right. Thank You United Airlines read more