gate employees act like if they are not getting paid enough and punish the customers for it. even there is cabin space they will take your carry on and check in for no reason. rude employees, bad service, I would never fly with them again from this airport. terrible service. never AA again read more

The Death of Ethics - Cowardice of American Airlines On 18 May I was notified by American Airlines that I had booked a trip for someone else (CC) using Aadvantage Miles. I HAD NOT! The ticket was for a round trip with the return on 25 May - 7 days in the future. (This is important). I immediately called them, and the agent was wonderfully helpful. I was issued a new account number and told that the 43,000 miles, fraudulently used, would be replaced into my account in 4-5 days. Over the next few weeks I kept checking and the account had not been credited. I called American Airlines on 17 June and was told that it could not be refunded until 30 days had passed. (There are 31 Day in May so 30 days had passed.) I was told to call the next day - 18th. Because of my birthday I waited until 22 June to call. I was then told I needed to file a report of fraud with the government. And forward the report to AA. Now follow this email chain: * I had copied the report into a Word Document and submitted it in the body of the email. * I was then asked to resubmit it as an attachment. * I was then told they could only accept a .pdf file. I resubmitted that. * Then I was told they actually needed the "screenshot" of the complaint. The agent offered to help me redo the complaint. I submitted that as a html screenshot. * That was unacceptable unless I submitted a .pdf of the screenshot. I submitted that and it was accepted. Later I checked with AA Security and I asked if the they caught the crook who had defrauded AA and me. "NO." He did not elude them. THEY DID NOT EVEN TRY! You might, as I, wonder why? I suspect that AA got me to do all their secretarial work so they could document their "loss" for tax reasons. They were unwilling take the responsibility to actually apprehend, arrest and bring this crook to justice. This makes all of us more likely to be victims in the future. Crooks have learned that CRIME DOES PAY. Finally on 13 May I saw that my missing miles had finally been replace in my account. Dr. Joseph Curtis Kovacs 1 Million Mile AA Gold Card read more

If you aren't going to service Alcohol during Covid-19.....then you shouldn't be mad when we bring mini jack on. Worst airline.

I can't stand this airline. They give you a chance to pay for in upgrade so that you are able to bring a carry on when you purchase a ticket. I did that on my flight to Cuba and they still made me check my bag in when I got to the gate. NO compensation! My next flight I took to Dallas was horrible. I purchased two tickets together and when we checked in the system put my fiancé and I on two different rows when the plane was empty. I asked the ticket lady if we could get seats together and she said it was an upcharge. On an EMPTY PLANE! We still ended up just moving seats once everyone got settled but the customer service just blows! read more

Today on 4-26-2018 i had a confirmed flight and seat assignment on a connecting flight from Phoenix to Burbank and somehow i and most of the passengers don't have seats available. WTF??? Why reserve and pay for a flight only to get to the gate for them too say you don't have a seat because we have a smaller plane. How exactly is that my problem? Perhaps you should have had the correct plane flying today??! Highly inconvenient. Greedy inconsiderate bastards. Shame on you. You make me ashamed of being American. read more

ZERO STARS! Worst travel experience of our lives. Flight AA1945 was scheduled to depart Maui at 2120 on June 14. After several hours of increasing delays, we were rescheduled for the following day, June 15, at 1300. AA gate agents, faced with increasingly angry passengers and long lines, handed out vouchers, but also told people that if we didn't want to wait for vouchers, we could submit our receipts from reimbursement. Again, my husband and I confirmed this with three different gate agents before we left. We took a cab to a hotel, the Maui Coast Hotel in Kihei. Incidentally, the helpful desk clerk there informed us that our flight crew was also staying there. In fact, we saw them in the lobby. In the morning, we took a cab back to the airport. Our flight was again delayed, this time because the flight crew was "stuck in traffic." Oddly enough, the hotel was only 20-25 minutes away, and we came from the same place. There were no traffic problems. When we eventually boarded, we sat on the tarmac for some time before returning to the gate for another 'mechanical issue.' Eventually, we returned to the terminal and deplaned. For several hours, we were given limited updates. We watched through the window as our luggage was removed from the plane, then reloaded. We were still not given any information about a potential departure time. Meanwhile, the gate agents were telling passengers that if they couldn't wait, they could call AA's 800 number for assistance getting rebooked. After trying for an hour to get a hold of someone, we finally did, only to be told that since the flight status was listed as "delayed" and not "cancelled," there was nothing they could to do help us. We were then instructed to see a gate agent. So many people were waiting in line to speak to gate agents that a second counter was being untilized. I waited in that line for another hour. When I was second from the front, the gate agent said she had to go, closed the desk, and left all of us who had been waiting for all that time without any answers or assistance. Finally, at 1800, a gate agent announced that the mechanical issue was repaired, but the crew timed out and so the flight was cancelled. This was almost 24 hours after our originally scheduled departure time. When we finally got to a gate agent to be rebooked, we were put on an Alaskan flight to Seattle, and then a Delta flight to Phoenix. We had 1.5 hours to claim our 4 checked bags, recheck them (and pay for them again) at the Alaskan counter, wait the half hour it took the Alaskan agents to find us in their system, get back through security, and return to the new gate. It is important to note here that my mother was in a wheelchair due to difficulty walking and I had suffered a back injury from the repeated lifting of heavy luggage in and out of cars, overhead bins, etc, but we were desperate to get home, so my husband and I literally ran through the airport doing all this and left my mother and our son at the gates. We only made it to the gate on time ourselves because the Alaskan flight was delayed by an hour. When we arrived in Seattle, we went to check in at the Delta counter and get boarding passes only to be told they had no tickets for us. They did, weirdly, take our luggage. We had to visit another terminal to find the AA customer service counter. They offered us a direct flight to Phoenix that left the following day. They also offered us hotel accommodations. Unfortunately, we wouldn't be able to check in at the hotel for another 7 hours, and we had no luggage or personal items, since our bags were on the Delta flight to Phoenix. Instead, we had to fly Alaskan to Portland, layover for several hours, then American to Phoenix. In summary, we dealt with 2 flight cancellations; countless hours in delays while being trapped in airport terminals; significant lack of communication between and assistance from staff and AA reps; being dropped from Delta (connecting flight arranged by AA rep); misplaced luggage; traveling through 2 additional cities despite paying for direct flights; significant out of pocket costs for food, travel, and hotel accommodations during the delay, and paying to check bags on a second airline that total $848.24. We were told three times by three different gate agents that we would be reimbursed for our out of pocket expenses. They did not give us any limits or restrictions, but understood that such last-minute accommodations were not going to be cheap in Maui. We have receipts for all out-of-pocket expenses for which we are requesting reimbursement. We submitted online, as instructed by the agents, and we told AA "respectfully declines" to honor their word. We have no other way to contact them or open a dialog. No one will calm us. Guess what, AA? Southwest now flies to Maui. Your competitor just won my business for life. read more

Stay away! Currently standing in the 3rd line I've been re-directed to with confusing signage & irritable staff pacing swells of anxious passengers spilling out into the terminal. I've seen STDs treated better than American does it's customers at Sky Harbor Airport. Who's got medicine? #neveragain read more

I hate them!! Never again, I'd rather walk! Online staff condescending . Have been extremely delayed my last 3 purchases. Online staff said mY next rescheduled flight would be at 9:15pm. When I asked her the time she told me "you're being abusive ma'am" it was 9:08 and the new plane wasn't even at the gate. All I said as I was laughing was "do you really think that's possible?" read more

One of the worse flights i've ever been on in my life. Was delayed 3 hours without any explanation other than "they couldn't find the fuel tank to refuel" and that caused us to depart 3 hours late. Once we arrived they switched carousels back and forth without actually delivering our luggage for ages. DO NOT FLY AMERICAN, WORST AIRLINE OUT THERE. read more

I am done with American Airlines. I was hesitant to book my most recent flight with AA because I had prior business trip where they canceled the last leg of my flight. I really needed to get to my destination and every person I spoke with took the position that it was a "me problem." As you can understand, I came into the most recent flight with the opinion that AA's customer service left a lot to be desired. After my last trip, I find their customer service to be non-existent. We booked a round-trip NYC to Tucson because they offered non-stop service. Mind you, this was the ONLY reason I chose AA. A few months later, the flight was changed to include a change of planes in each direction. When it came time to check in, the seats we were given were terrible. Yet every other seat cost extra. So, we laid out an extra $300 for seats on top of what we paid for non-stop flights that were no longer occurring. On the day of flying out, we got to the airport well ahead of our departure. We opted not to spend the extra $35 a person to get "priority" check in. This meant we did not get to go into the line where there was six associates checking people in. Instead, we were with a larger group and only two associates. So, if you love classism, AA is the airline for you. The associate who finally checked us in was moving so slow, she was traveling backwards through time and getting younger. Flight from JFK to Phoenix had a crew where one person actually seemed to care about the passengers' experience and the rest of the crew just enjoyed gossiping. Crew from Phoenix to Tucson were fine, but it's a twenty-minute flight, which is hard to foul up. Flight back: 6:20 a.m. TSA tells passengers to get to the airport two hours before your flight. AA seems to be unaware of this recommendation because their check-in desk didn't open much later. Oddly, every other airline's desks were open for their passengers getting up at the crack of dawn. Not even the illustrious "priority" desk was open -- glad we saved some money there. Flight from Tucson to Dallas was actually decent: entertainment modules for each seat, crew that didn't seem to despise their existence, etc. We got to our gate in Dallas late and thanks to idiot planning by AA we had less than an hour to take the tram to a different terminal to get our plane from Dallas to JFK. Flight from Dallas to JFK was much longer than from Tucson to Dallas, but there were no entertainment modules, which makes absolutely no sense at all. Crew did the bare minimum and nothing more. As I typed when I started this post, I am done with American Airlines. Even if the AA fare is 2,000.00 less expensive, I will not book another flight with them. Ever. read more

I don't write reviews unless I've had a great experience or a really shitty experience. I've flown American for all my military flights and everyone has always been so respectful and welcoming except this morning. As I was checking in right up front the ticketing women named Bonnie was extremely rude. No greeting even after I said Good Morning. I'm in the army band, so I have my army issued trumpet with me and when requested to have a fragile sticker she rudely responded nope don't have one. With every response she gave a smart ass answer and tone. I'm a very patient person, but the treatment I received this morning was un called for. I get it's 0400, but I'm also in LE and know that no matter what time of day you should always have the best customer service. If I had the choice I would not fly American anymore. read more

I don't fly American Airlines only have a few times. I flew from Boston to Phoenix with a connection to Sacramento. The plane in Boston was late. I ended up exiting the plane with 17 minutes to push with another passenger. He made the gate ten minutes to push on the dot so we arrived with 9 minutes to push time another family of 5 also arrived. With 8 minutes. We ran from our plane to make the gate including my 79 year old father. I know the door to the plane was not closed and letting us on would not have caused a delay. But American Airlines chose to not let us on the plane. We were rebooked but not offered any compensation for our inconvenience. Having experience with a competitor airline I understand how things work and if American Airlines actually cared about their customers they would have let us on. I am aware of push times and if they had sent a courtesy cart to our gate they could have made a difference. But it was very clear that the people working did not care about their customers. Again 9 minutes would not have made a difference in a on time departure. read more

Absolutely the worst. Every time I travel with them we sit on the tarmac because there is no room at the gate. Get your timing together. Landing early is useless just to sit on the tarmac for 30+ minutes. read more

Never never never again. This has been THE WORST airline EVER! I will NEVER fly this Airline again...assuming I actually make it home tonight :/ Southwest gets a bad wrap, but they are FAR better than American. American Airlines gives our entire country a bad name. Such a shame. read more

I rarely write reviews and it have to be extreme (good/bad) for me to do so, but I would give AA a negative rating if I could. Not only are their agents as rude as possible, they will not allow you to change your flight when 'life happens' and plans have to change - and I'm not talking about last minute, but a 3 week notice and a death in the family. Basically, you're just screwed out of the money!! IF AT ALL POSSIBLE USE ANOTHER AIRLINE OR DRIVE!!! read more

This airline is crap, screw you out of a cancellation and not book you for days. If you can avoid these idiots, do it.

The worse on every level. No way to communicate . Website useless . Chat useless I spent 12 hours trying to make a change that was ultimately cancelled. I will never fly with this dysfunctional airline again. read more

I am extremely disappointed with the service of American Airlines from the Phoenix airport in Arizona. To begin, the flight was overbooked so there was a mishap with the passengers on the plane as those waited for someone to budge and change their travel plans. We all waited as the luggage was unloaded to find the specific suitcase, and then loaded up again. Once that was done, there was an issue with the engine. I am grateful that this was caught and dealt with as we were on the ground, but the time it took for these two issues delayed us by 2 hours. Finally our flight left, but we were not offered free WiFi, televisions, or an ample amount of snack options while we were in air. For the 5 our flight, my family was flustered as we were late to meet my 19 family members in Cancun, Mexico for our Christmas vacation. Once we arrived to Mexico, the plane was not aligned with the gate, so as all of the passengers stood up and were excited to be off the plane and done with the miserable ride, we were told to sit back down again as the gate was moved around. We made it to customs after the third problem from American was solved. However, there were about 500 people waiting in line as 3 flights were delayed. There were only 2 employees working since it was late in the night, and the line took 2.5 hours to get through. While in Mexico, we had an amazing time, but due to American's unprofessional manner, we missed lunch and dinner time with our family, as well as being bored beyond measure while traveling. Thank you for getting us to Mexico and back safely, American Airlines, but this is most definitely my family and my last time taking part in your service. read more

No greeting, not a word. They don't care. No pre flight drink offered in first class. Worst service ever. Flight attendant on her phone the whole time. Rear coach flight attendant came up and sat and "hung out" with the flight attendants up front while chowing down on the pathetic first class snacks. The whole experience to Colorado and back to Phoenix was ridiculous. Again- worst customer service I have ever experienced! Never fly AA again. read more

American Airlines - The coach flight attendant up hanging out chit chatting and scarfing down snacks. - Airlines Near Me - Phoenix, Arizona

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Zero stars if it was possible. Garbage airline. Extremely uncomfortable. Always a cranky staff. If you can afford to, fly Delta.

3.5* I fly American Airlines frequently between PHX and LAS to visit my Mom, they have many flights during the day, but they also have frequent delays. The good thing about this particular route is that it is kinda like a bus, in that another one will usually be along within an hour. American employees have always been Aok with me, on Wednesday, I had a 5* experience when I stopped on a whim at the Customer Service desk at B Gate before my flight. In January, the day after I returned from an extended visit with my parents, my Dad took a turn for the worse. I booked a last minute, First Class (only available) flight for the next morning for just over $1k. Instead, we decided to drive to Las Vegas overnight to be there when my Father passed. When I called American for a refund, I was told "it is a non refundable ticket" not wanting to argue hours after watching my Father die, I let it go. At B Gate, I inquired if I could just get the points for the unused flight, Nicole said "Why weren't you refunded? Oh no, that is not right: is it ok if I mail you a full refund voucher?" I was stunned; by the time I boarded I had an email confirmation of the refund. Why would the asshat on the phone say no on the day my Dad died, and Nicole make it right so simply and cheerfully seven months later? Confounding. I appreciate it, nonetheless. I'll keep flying American because it flies most frequently to the route I most frequently fly, and now my Mom flys often to us. So 5* for Nicole; 0* for phone asshat; 3* for old equipment and delays, 3.5* because math isn't my forte. read more

American Airlines - Heavy TSA presence at Gate B12 8.23.17 required to show ID to board & random TSA screening pre boarding. - Airlines Near Me - Phoenix, Arizona

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I've always held American Airlines to a higher standards. Typically they are wonderful flights that go so smooth. However after my recent trip I will NEVER fly with them again. The man scanning our tickets at boarding really dislikes people. The man appeared to hare his job, became frustrated easily, and slammed my ticket down. What happened to customer service? The man at boarding in Omaha was amazing, but the man in Phoenix ruined my evening flight. So disappointing..... read more

So I paid for nonstop flight from San Antonio Texas to San Jose California and I paid extra money to be an aisle seat. The people San Antonio said there would be layover in Phoenix would be on the same plane Well it wasn't the same plane it was it different and it was on the exact opposite side of a different terminal. I'm never gonna fly American again and I would go with United if I were you !!!!!!!! read more

We have been flying with American for a very long time. We just flew on Monday for the first time in 3 years due to the pandemic. Everyone was wonderful, kind and helpful. The flight was smooth, the food and drink excellent and we want to compliment Michael and Michelle who took care of us the entire flight. Very engaging, kind and friendly. Our flight was a direct to Kona, HI. After all of the stories we have read the past few years we were so grateful that there were no "karens" on board which made for a most pleasant experience. read more

At least we have boarded on time... which is a rarity when flying American Airlines. I paid $45 for an exit row seat and the attached photo is of the leg room I had and because I was in the row in FRONT of the exit row I was not even able to recline my seat... it was as an extremely uncomfortable flight and considering I payed extra for this discomfort they AA GETS 2 stars read more

American Airlines - Airlines Near Me - Phoenix, Arizona

Consistent terrible customer service. I think American assumes our time is not valuable. Never again.

I wish I could give AA a ZERO instead of one star. I have been flying regularly on AA since Nov or 2019 after my elderly mom had a stroke...going back and forth to care for her. Every trip has had something, usually long delays at the Monterey site, ticket mess ups, etc. This last trip was the last straw. I booked a round trip ticket to go back to care for mom for 10 days. The night before I left I tried to check in online but it said I would have to see a rep. When I got to the airport they insisted I check in at a kiosk. It still would not let me check in. A manager came over, tried herself, and said, OH! It's because we owe you money on your last trip. (They had jacked my previous trip, too, so this made sense.) She gave me a voucher for $127 and checked me in. When I was to leave 10 days later, again I tried to check in online but it wouldn't let me. When I got to the Monterey airport, they told me my ticket had been cancelled, they said I cancelled it!!! I absolutely did NOT! Why would I cancel it? Was I supposed to walk back to Phx?? So I showed him my voucher and he said I cancelled my ticket and that is why I had a voucher. At this point I'm about to lose my mind. I never cancelled my ticket. Then they told me I would have to call to make a new reservation. After being on hold for 22 min, almost take off time, a rep came on. She and I were on the phone for over an hour trying to make this work. (She was wonderful, by the way, super supportive and helpful) She got my new ticket, but the guy at the counter said it would be an additional $117!!! I was getting pretty upset, but both the agent and the sweet lady on the phone assured me this was all in my notes and I could apply for a refund when I got home. BTW-my plane was delayed, again, for 2 hours so at least I didn't miss the flight. When I got home, I went through TWO lengthy convos with reps to get my refund. It was all settled. They would return the $117. YAY me! Wait, Linda...not so fast. This morning I got an email stating my file had been reviewed, there was no error on their part and they owed me nothing, Sincerely AA. I am done. AA has screwed me for the last time. I will never fly with them again. PS....dying to go somewhere?? Well be prepared to wear a mask for hours on end, no food or drink service on the planes. The life we once knew in travel is gone, at least for now. read more

Worst airlines ever. Staff are rude as hell. They gave our 1st class seats away. Managers have no authority. Gate personnel are poorly trained read more

You guys never fail to disappoint me American Airlines. I fly for business all the time and about 97% of the time, there's always "maintenance" to be done the minute the plane lands into Phoenix, terminal 4. If I could choose any other airline to get back home I would. So, if you plan on flying from PHX to LGB, Burbank and sometimes Santa Ana, be prepared to get updates every 20 minutes about how much more delayed your flight will be due to "maintenance". C'mon, get your shit together. And it's not your flight attendants...they're great. They unfortunately have to be the bearer of bad news. I really do try to give AA Phoenix a chance, hoping they've gotten better. Clearly it hasn't improved. read more

WARNING - BAIT AND SWITCH RESTRICTIONS - I have been traveling for the last year-and-a-half at least once a month. And now, in the last month, suddenly this new American Airlines "Basic Economy" fare popped up with these new restrictions saying that I have no access to the overhead bin with a second carry on. I went to check in and a warning popped up. I had no idea. I take care of my special needs sister who was diagnosed with stage 4 metastatic cancer in February. Every time I travel, which is every 4 to 6 weeks I have to carry with me 2 laptops, my medication, and all her paperwork, which cannot, I repeat CANNOT be checked or put under the plane, not gate checked, not checked ahead of time. I need the ability to carry on 2 items. I know somewhere it must have been in the small print, but I can't do anything but ask for help - less than 24 hours away from my flight. So I called Travelocity and American Airlines. Both said, "We can't do anything; you have to call the other." So I got all three of us on the phone at the same time. They both still insisted they couldn't do anything. Not a single thing could be done to help me in this ONE instance, an emergency where a new policy slipped into place right under my nose. I will NEVER use Travelocity or American Airlines ever ever again. I will take the opportunity at every chance I get to tell people how awful this bait-and-switch policy manipulation is and that NEITHER Travelocity nor American Airlines could find a single humanitarian thing to do except suggest I by ANOTHER ticket by giving them another $600-1000. CUSTOMER SERVICE:  FAIL. HUMANITY: FAIL. MANIPULATION and TAKING ADVANTAGE of the poor and helpless in a bad situation, MAKING MY LIFE WORSE - SUCCESS !! #CustomerServiceFail #AmericanAirlines #Travelocity #AmericanAirlinesSucks read more

We traveled from Arizona to Japan and our flight was changed which changed our seats which I realized too late and it was not ideal. On the way back from Chicago to Phoenix we were able to get more room. I was very frustrated trying to reach a representative in Japan in English once I got through I received confirmation of the seats home. Basically what I wanted was on the long flights to have room and to keep my group together that wasn't the case. I emailed a complaint but I am sure it fell in deaf ears. The food on the flights were really good and the staff was always nice. Next time I dont see us using American read more

American Airlines - Airlines Near Me - Phoenix, Arizona

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Worst airline ever! Do not fly this airline. Ruined my entire trip to Maui. Customer service is useless! F@ck this airline!

Thanks for belittling me and making me feel worthless. Your B3 customer service counter treated me terribly as the woman handed me a "coupon" for a hotel & best luck wishes despite the fact that my 4.5 hour flight turned into a 6.25 run down plane disaster that made me miss my flight. Not to mention their hotel discount still was going to cost me nearly 120$ plus shuttle or taxi fees. I generally give airlines benefit of the doubt as I'm thankful the plane landed safely, however there is no excuse to be rude to someone, let alone a customer that ran through an entire two terminals and was out of breath. Seriously a water would have gone a long way. Instead, I felt looked down on. I'm so disheartened in this service and airline. read more

I had forgotten much I hate flying American Airlines! On our flight from Mexico City to Phoenix, an Airbus a 319, had the smallest, hardest seat I have ever sat on! Was like sitting on a wooden bench! Had no room to shift positions so after 3 hrs of that torture, my back hurts and my behind is sore (numb, actually!). I see a visit to the chiropractor in my near future. read more

American Airlines - American Airlines terrible coach seats! I'm 5'10 and it was painful! - Airlines Near Me - Phoenix, Arizona

I flew first class Phoenix to Salt Lake city over Christmas. The service in first class is terrible there is no service at all. Flight attendants never asked if we wanted a drink or anything. Its a complete waste of money to sit first class on American these days. read more

Not enough self check in kiosks! You shouldn't have to wait in a 40 minute line to self check on a kiosk with no bags to check. Invest in more equipment and staff at PHX. read more

They are my go to airline when flying - they have always been accommodating when something has gone wrong. There is only so much that the airline and employees can control (weather and so much more), so you always have to keep that in mind, in my opinion. It goes a long way to be friendly to the employees - I'd hate to be stuck in an airport all day working!! read more

When did the staff of American Airlines lose the common courtesy of respecting others? I was truly surprised to see that such employees actually get hired, even though they show the "I don't like my job" attitude. Everywhere I went I got nothing but attitude and rude comments. My favorite one was when I went to the front desk to request a gate pass and I got hit with, " why you're not pushing the wheelchairs?". When I proceed to inform the lady that my grandparents requires translation and assistance, she gave me a dirty look and continued to interrupt me when I was speaking to her. American Airlines DO BETTER. Hire people who don't suck at customer service being that it's LITERALLY their main job. read more

No stars because the customer service was horrible. Showed up a hour before our flight and wouldn't let our bags be checked. Lady at the front was giving me attitude when i was being nice and trying to tell her i'm traveling for business. read more

I recently had a bad experience with american airlines. My luggage was allowed to fly, but I wasn't....lol. Actually, there is a lot more to it so but since I couldn't fly I immediately requested my luggage to be return, but I was told it was too late because the plan was departing!! I was force to make a lost baggage claim so eventually my luggage was return 3 to 4 days later. However, after my inspection I found out several things were missing....couple of cellphones, food & snack's, one pair of expensive sneaker's, a new watch & new jewerly that I was bringing to someone as a gift!! "Yes...I couldn't believe it & but I didn't know where & how to file a claim wiht american airlines regarding the things that were missing." Personally speaking, I know most airliines REALLY dont care about their customer's, but at lease some don't make it so obvious!! read more